Update: After posting this review, the vendor called me directly threatening to ensure I wouldn't…read morehave an oven for Thanksgiving if I didn't remove the review. I had already requested the property management company send out another vendor, but this behavior is far less than professional.
Please note: Mr. McGinnis says he is a single father and I have lived the struggle of single parenthood. This just isn't the way to build a good reputation. Hopefully this will be an opportunity to grow in a positive direction.
If zero stars were an option, that is absolutely what I would give this service provider.
On Sunday my oven developed a sudden gas leak (odd, since I hadn't used it all weekend). Piedmont gas came out and shut off the gas and instructed me to have the appliance serviced before the gas could be restored.
Working through my property management company, McGinnis Dryer and Vent Cleaning was assigned as the vendor to repair the oven. I was instructed that I could call them directly to talk about available time frames, so I did so. I also wanted to verify that they were the correct vendor to repair an oven, given that the business name didn't indicate anything about appliances.
When I called, I spoke with a Gary McGinnis, who is the owner of the business. He was very aggressive, and even seemed angry when I asked if he actually serviced appliances. I tried to explain I just didn't understand, based on the company name. He said that he could not come out any earlier than Thursday to look at the oven. I accepted this, although this left me with no means of cooking in my home from Monday through Thursday.
On Thursday, when Gary arrived at my house, he walked in, took the serial number of the oven, asked for my signature and got ready to leave. He did not check anything, he didn't look at anything, he just got the serial number. I stopped him to ask questions about what was going on, and he began to get extremely agitated. He informed me that he was ordering a part. He said the part would take 3 to 5 days to be delivered. And he would come sometime the following week to install it. Please note, this is all happening leading up to Thanksgiving, meaning, I will have no means of cooking anything for the Thanksgiving holiday. And I have company coming to town. I understand emergencies, but given That this would be almost 2 weeks from the time the gas leak started, this was not an acceptable solution. I asked if there were ways to get the part faster, and Mr. McGinnis told me there was not because he had to order it through the warehouse the property management company required. He reiterated that and it would take 3 to 5 days to be delivered. I called my property manager, and they immediately approved the part being delivered overnight. When I contacted Mr. McGinnis to let him know this. he began to yell at me and told me that my property management company couldn't tell him when to come provide service. And regardless of whether the part came overnight or not, he still would not come till late next week. Given how aggressive Mr. McGinnis was from the very first interaction to the last, I would not suggest sending him into any home that has women or children present in the home.
I would not use this vendor again, under any circumstances. I believe that using him is a serious safety issue!
