The customer service leaves a great deal to be desired. I had a problem with an item/service they…read moreprovided to me. I paid for the item/service in full and then an issue arose. In the following four weeks I made 10 attempts to contact the owner. I called the store and stopped in several times only to be told he, the owner, was not in. Each time I left my contact information. After for weeks, I sent an email to the local BBB office and it was only after that contact that he responded to my complaint and only through the BBB. I'll pass on that level of customer service

We had a warranty claim on our salt cell and they were our assigned service company. We tried to…read moreget in contact with then for a couple days at the beginning of the process and they gave us a date 1 week away, not ideal but we were understanding and thankful they were coming. To get ahold of them we left several messages and called and called until someone finally answered. On the day they were supposed to come I try calling again...about every hour...no answer. I left a patient message in the morning and an annoyed one in the afternoon, and finally someone answered my call around 4pm. She was super rude (called me "honey" in a tone that we all know meant nothing sweet), provided no information about where my ticket was in the list (assured me this is common practice and that I'm the only customer who wants to know when their equipment is getting fixed), told me our pool was just really far away to get here quickly (they are the ones who agreed upon a service area with the warranty company?!) and promised to pass my name and number along to the owner. He never called either. Blame Covid all you want, but this is horrible customer service even during a pandemic. Answer your phone and make sure the girl doing that has knowledge of the schedule. Needless to say we contacted the salt cell company to request our warranty claim be switched to a different service provider who was even farther away but still showed up less than 48 hours later (first call on a Saturday morning...they answered their business phone too...5 Stars for Pool Tron). Good luck backpedaling on all your terrible reviews as I see you continue to do.

We shopped, compared and chose to buy a Harmonic hot tub from Prestige…read more Our old spa lasted 23 yrs and wanted reliable service, a quality hot tub and solid reputation which the purchase metrics was achieved with Prestige. 1. 40 yr history in business 2. Excellent service department 3. Spa with high user reviews and strong warrenty. 4. Price was competitive My recommendation is be smart. Go to prestige first as a benchmark for comparison

I am a retired CA and have seen and worked for a number companies. Presitige Pools is close to the…read moremost incompetent company I have ever seen. Customer service from 1 to 10 would be minus 10. Go somewhere else

I ordered a new hot tub cover from this business. They gave me lots of quality options to choose…read morefrom and designed the cover exactly as I wanted it. Once the cover was ready, they came out and installed it, took the old cover away, all without me having to be to be home. Very professional service without any issues. Also was almost half the price of another company I received a quote from. Highly recommend!

They moved a used hot tub from the seller to my house. They were at the seller's on time and my…read morehome on time. They were nice, knowledgeable and efficient.

Creekside just finished a landscape for us and I cannot thank them enough! They were professional,…read morethorough, and made sure to answer all my questions. They walked me through the whole process, from the first walkthrough, the bid, and final product! Thanks again, I will recommend them to anyone!

Where do I begin? I requested a quote from this company for a drainage issue and ended up speaking…read morewith "Dustin". Dustin was coarse and rude during the call, and without having seen my property, was quoting figures for the work. I set an appointment for "someone" to come out to look at the area in question. Unfortunately for me, "Dustin" was the one who came out. He was even more rude in person than he was over the phone. I am always puzzled by people in service oriented businesses who don't actually want to provide a service!? I cannot describe adequately in this space how rude, dismissive, and unprofessional Dustin acted at my home. BEWARE

the only pool service in the metro st. louis area, that knows what they are doing and cares about…read moretheir customers!! highly recommend!! thank you!!

We had Reflection Pool service install a pool for us in the fall of 2019. Since that time they have…read moredone all the services on the pool. After hearing stories about the challenges of doing a pool I can tell you that if you decide to use Kevin's team at Reflection Pool you will not have to worry. They are amazing. Kevin does a great job on communicating and setting very realistic expectations. Could not be happier with our pool or the services provided since. If I could give Reflection Pools a rating on 10 stars I would! Use them to build you a pool or service an existing pool and you will not be disappointed.

Pools are a big investment, so it is important to get the right company. I picked Edgewater pools…read moreover several others and I was not disappointed. They were Outstanding in every way. Their design abilities, pool experience and quality work was outstanding. They really did exceed my expectations! With all projects there are issues that arise, but EdgeWater pools took the responsibility and made it right! People that see our pool and are amazed at its design and quality. I get asked if I had to do it over would I still use Edgewater pools or go to another company. Without a second thought I would use EdgeWater pools again!

Had a great experience with Edgewater Pools. Did a wonderful job on our pool and executed our…read morevision of what we wanted. And they were quick. I'd recommend them to anyone.

I had an appointment booked and no one showed up. I have sent text messages, emails, and called…read moreevery day since (6 days ago), no answer or reply.

Fired for being rude to my employees. Came to my property all up in arms because he has no…read morecommunication skills. I would have gladly paid the prepaid charge had he let me know about it but it was never mentioned, then he emails some email address I haven't used in years to request the payment. Terrible customer support. Anger management issues. Inability to communicate.