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    Dugger Pools

    2.3 (3 reviews)
    Open 9:00 am - 5:00 pm

    Services - Dugger Pools

    Pool maintenance

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    7 years ago

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    Backyard Dreams - A BioGuard Platinum Dealer

    Backyard Dreams - A BioGuard Platinum Dealer

    2.0
    (4 reviews)

    The customer service leaves a great deal to be desired. I had a problem with an item/service they…read moreprovided to me. I paid for the item/service in full and then an issue arose. In the following four weeks I made 10 attempts to contact the owner. I called the store and stopped in several times only to be told he, the owner, was not in. Each time I left my contact information. After for weeks, I sent an email to the local BBB office and it was only after that contact that he responded to my complaint and only through the BBB. I'll pass on that level of customer service

    We had a warranty claim on our salt cell and they were our assigned service company. We tried to…read moreget in contact with then for a couple days at the beginning of the process and they gave us a date 1 week away, not ideal but we were understanding and thankful they were coming. To get ahold of them we left several messages and called and called until someone finally answered. On the day they were supposed to come I try calling again...about every hour...no answer. I left a patient message in the morning and an annoyed one in the afternoon, and finally someone answered my call around 4pm. She was super rude (called me "honey" in a tone that we all know meant nothing sweet), provided no information about where my ticket was in the list (assured me this is common practice and that I'm the only customer who wants to know when their equipment is getting fixed), told me our pool was just really far away to get here quickly (they are the ones who agreed upon a service area with the warranty company?!) and promised to pass my name and number along to the owner. He never called either. Blame Covid all you want, but this is horrible customer service even during a pandemic. Answer your phone and make sure the girl doing that has knowledge of the schedule. Needless to say we contacted the salt cell company to request our warranty claim be switched to a different service provider who was even farther away but still showed up less than 48 hours later (first call on a Saturday morning...they answered their business phone too...5 Stars for Pool Tron). Good luck backpedaling on all your terrible reviews as I see you continue to do.

    Dugger Pools - hottubandpool - Updated July 2026

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