Can only thank you guys from the bottom of our hearts for the compassion you showed us and our…read moreYorkie Harry in his final moments. You were compassionate and showed our dog dignity.

They really need to get educated about the symptoms of Fip. An adopter went there with their sick…read morekitty and they did several tests, xrays, antibiotics, etc. Charged them $800 , told them it definitely wasn't Fip and suggested either euthanasia or a specialist. Well, since this couple loved their kitty so much they took her to an ER vet (MedVet in Commerce). They are highly qualified and competent veterinarians and specialists. MedVet also ran all kinds of tests and racked up $3400. Come to find out, the original test that were done at Cross Veterinary Clinic showed ALL symptoms of Fip. If they would have been told that the kitty could have started getting treated for Fip right away and they wouldn't have a $3400 bill on top of the $800. If they don't know the symptoms of Fip they should refer them to someone who does and by no means say it isn't when it absolutely was.

All customers should be treated with the same level of respect. When a service is paid in full…read more like a nail trim and not provided then Pawstive should reach out to the customer to dicuss how there going to accommodate for that paid service not just keep the money. If I could give a big fat 0 I would

My appointments are always on time. They cater towards seniors with mobility problems and always…read morewhen needed assist with getting animals in and out of their clinic to the owners car. Dr Ashley and vet techs Destiny, Matt, and Jordan are polite and helpful. The veterinary nurse Alyssa is so helpful. They are such a lovely group of people and they along with Dr Amy have opened a sur center across the street. They are always looking for volunteers for their rescue and fosters for feeding homing and feeding mamas and kittens and puppies or adult animals. This place is magical. I once found an emaciated dog and as long as I was willing to foster until adoption they were willing to take it into their shelter program. I provided food and they provided medical care. For me it was a win and for the dog it was even better.

I've been coming here since 2017. They've always been fantastic…read more Without this organization many people in Flint would not be able to afford veterinarian care. They're always nice, so you be nice, too.

My puppy was so very sick. She was confirmed to have Parvo. This hit me at a time when I has few…read moreresources. They got my puppy fluids and meds . They also worked with me on the coats. Im happy to report 1 week after she's up and playing. Eating drinking. Feces looking more and more normal. Thank you for saving my sweet girl!

Cant make a 1st appointment unless you fill out forms online. Then they say they will call you and…read moredont call you. I was told by receptionist on phone i have to pay 59.00 over the phone just to make an appointment

Love the vets here, knowledgeable and care about your pet. Although it is twice as expensive as the…read moreother vet in town, Clio Animal Hosp. is more thorough. 17-year customer who doesn't cancel and who pays day of service. However, I canceled my last appointment with less than 24 hours notice because I had the flu and when I called to reschedule, was told I could not do so unless I paid the $20 cancellation fee. I get the purpose of the fee since folks will cancel repeatedly for no reasons but seriously, the flu? When I questioned this, I was told, "We do curbside service." OK - next time I keep the appointment with the flu. Posted this on their FB page, but it was deleted by the staff I presume.

I am a non driver. I live less than a mile and usually walk to Kroger, P.O. etc. On the day I…read morescheduled the grooming appt. it was raining very hard. I called and explained my situation, and they said the only way I could re schedule is if I pay a no show fee of $70.00 over and above the $65.00 grooming fee. I have been taking my Yorkies here since 2012. The new owners are ridiculous !!!

Fun & freedom with clients trust. Never pleasure to have dog groomed there. Impressed with resultsread more

I have taken all 3 of my dogs here and always had a great experience…read more They now take cards which makes it even easier!

Amazing communication. This is the only place where I am going to take my dogs they all come out…read morelooking amazing and I love the price they give me the price when I asked for it and I love that I don't have to wait until when the dog is done

The staff is very friendly and outgoing. They do not pressure you only make suggestions. I also…read moreloved it when they called a couple days later to check on our dog, just to see if he was doing ok. I highly recommend them, you can tell the people are in this business for the animals and not the money.

Went there last week. Dr Dan was stellar. I am very…read moresatisfied with the whole experience They are great people. Gary Drago

Great place.......caring, kind and attentive in caring for our puppy. I would definitely recommend…read morethem!!

Do not go here if your pet starts having health problems. My pet had a lot of little health issues,…read moreand every time I went here, they gave me the runaround. They seem woefully understaffed for the amount of patients they have - they will prioritize your appointment if it seems more urgent, but the care itself was not acceptable. 1st problem I had, my pet was having a behavioral issue where they were tearing out their fur. Getting actual treatment for this was an over a month-long ordeal. They finally prescribed some pills, and gave me some medication that was an extremely high dosage - the pills were large and meant for humans (???). Luckily my pet would not take pills... 2nd incident, without going into details, my pet was diagnosed with something life-threatening but treatable. At first they did the standard treatment, but when that didn't work, they started guessing and blindly prescribing different medication without further testing... after that also didn't work, they decided to finally do some more testing. Never got the results back because the Vet went on vacation. No referrals were made, no phone number from the testing facility was given, just nothing, because they went on vacation... evidently, their whole business just stops when the licensed vet (singular) goes on vacation. My pet's condition then got worse and I had to make the decision to put them to sleep. I'm not necessarily attributing this to malice, but at the very least, they seem very understaffed and overcrowded with patients, to the point of negligence. They don't seem willing to admit when they're out of their depth with a pet's condition, and no efforts were made to refer to another vet, (which, in hindsight, I should've changed vets myself) and it ended up potentially costing my pet's life.