Sometimes workers here can be so nice & other times they're so rude , it is very sad that there's not a better team created here. Every time we order inside or drive-through or even ordered online the order is always wrong. Every. Single. Time. I don't understand it and I really don't like to put negative reviews but management really needs to step up & do better at this location. read more

The drive thru is so slow!!! You wait in line forever then you wait to place your order and then wait to get it! This place is not efficient at all. read more

I will not be placing orders at this location instead again! If anything, I'll DoorDash or place an order on the app. The employees were rude when I walked in and stood at the counter for about 3-5 minutes and neither of the employees even acknowledged me. Then, when they finally came to the register to take my order, I told them I wanted a half-and-half iced coffee with caramel syrup, butter pecan syrup, and brown sugar syrup, and a little cream and sugar. And this is what they gave me. This is definitely is not half-and-half coffee. I can't have a lot of coffee because my heart will start racing, and they put way too much syrup. At this point, I can't even taste the coffee; that's not even half-and-half coffee. read more

Dunkin' - Coffee & Tea Near Me - Aberdeen, North Carolina

An hour here with a large coffee on a cold morning, waiting for the Sun to come up as I don't like driving when I can't see the deer in the road. Coffee was good, the power outlet nearby the table was helpful and the wifi worked well enough. It was not very busy inside but the drive through was constant. [Review 272 of 2024 - 3529 in North Carolina - 21307 overall.] read more

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The service was by far the worst I've had at almost any place. The workers have a terrible attitude. They act as if they don't want to work there. They purposely gave me the wrong drink knowing they were out of it. When I was handed my drink the lady who gave it to me was giving me a very hateful and angry expression. And when I gave the drink to my family member who I ordered it for we realized it wasn't what we asked for. He went to them to complain to make it right and they tried to lie and say they gave him the last one but it wasn't even the right drink to begin with. They hire the worst people for this place. And I advise others stay away from here. read more

Honestly don't even bother with this place, came here 3 different times and they manage to mess up the simple drink order each time. All I ask is a medium, decaf, caramel latte and what do they hand me? Either a regular iced coffee or a latte with no espresso. But this time they managed to add cream and sugar to it after I told them I didn't ask for that and before they even handed me anything they had to remake it twice. Then they gave me day old free donuts. It's literally just milk, espresso and caramel syrup. I don't understand what's so hard to grasp. You will have better luck going down the road to Starbucks, might cost more but at least it will come out right each time read more

Omg I'm from Boston were there is a Dunkin on every corner and the only Donut shop I go to Well husband stopped to get coffee and a box of Munchkins to bring to me in the hospital well he gets here and I'm looking for the nice little box of Munchkins No it's munchkins thrown in a bag all squished up sticking together broken in pieces I can't believe they did this this would never happen in Bean town! I'm so disappointed and Sad I think I need Therapy anyway if the owner sees this review Please! please put the cute little Munchkins in the box intended for them and not thrown in a bag After all it is the presentation that you see and let's you enjoy the Dunkin Munchkins experience Beth Ribble from Boston! read more

Dunkin' - Coffee & Tea Near Me - Aberdeen, North Carolina

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This place has the most horrible customer service. Management is rude to their employees and customers. A friend of mine and her husband started their own business serving coffee on a food truck because Dunkin never has any coffee after a certain time or fresh donuts. There are flies in the donut case too. I can never go and see the same person twice. Im never coming to Dunkin again. I'd rather go to Granny's Donuts where they respect their customers and ALWAYS have fresh flyless donuts. read more

3 strikes and you're out! Went back today, my mistake. Needed donuts and some bagel sandwiches. NO BAGELS or bread!!?? Donuts choice of 3 kinds frosted or filled With total of 15 total. I won't be back! read more

I'd give it 0 if I could, waited for 15 minutes in the drive-thru for 1 order of the maple sugared bacon, they gave us the wrong order, then we proceeded to wait inside for another 10 just to be met with an attitude and another wrong order!!! read more

How pitiful for a business owner like this not to confirm their stock. Today is April 13, and this morning I came to this location and purchased $43.00 worth of donuts and 2 milks. When I got home, the milk day was April 5 and totally sour. Pitiful that the people who work there are not told to check expired dates! 8 day old milk from expired date, one more comment, service sucked too! read more

Only go to this Dunkies if you are interested in not getting anything they are supposed to have and are comfortable with getting berated for having the audacity to choose the one thing they aren't out of. If you use the app and order in advance they will give you the extra special bonus of having to reorder the thing you already ordered once you get there only to be told they are out of "everything". read more

Ordered a breakfast sandwich on a croissant. Got a bagel. Also got hair in my bacon and in the sandwich. I ate the hair on accident. I threw up. Horrible food not returning. Cover your hair. read more

I don't know who made the staff changes at this Dunkin' but BRAVO!!! In the past I refused to come in because of the customer service. Now everyone is helpful, friendly, quick and the restaurant is clean! read more

Donuts always taste stale. Very disappointing. My coffee seems to be full of foam once you get rid of the foam the cup is only 2/3 full waste of money read more

How do you not have pumpkin spice anything in the middle of fall?? I mean how is it possible? Only two persons behind the counter and one was on the phone enthralled in a conversation and not the customers. Im not sure what the other was doing. It took almost 10 minutes before anyone acknowledged us. Got a simple coffee which seemed to be the only thing the two behind the counter could handle and left. I get it. It's fast food so service isn't great but out of many a Dunkin I've been too, this rates as one of the worst. Yelp wants me to rate "ambiance". If there was any I would write something. read more

Awesome coffee and frozen whipped cream coffee, breakfast wrap and donuts too! Buy the 3 bags of coffee on sale too! Dunkin is a must stop place in our travel times! read more

Man I went in after 1 and struggled to get a dozen donuts. I asked if they had more coming since they were mostly OUT of donuts. No glazed donuts at all. I was told "oh no, you have to get here EARLY for that. We're more of a COFFEE SHOP". So it's not her fault, you see. I said "yeah I'm disabled and can't get here in the mornings. This was the earliest I could get here. I can't believe that's all the donuts left to choose from ". "Do you want coffee with that? "No thanks" I'm a Krispy Kreme man full time now. I've been a Dunkin Donut customer over 40 years. Sorry they ruined it... here anyway. I think 1 star is a compliment I didn't want to give. read more

Excellent service at the drive through. I inquired about the recipe of a Frozen Coffee w/ mocha. This location got it right, but not the one in Summerville SC ijs! read more

Honestly I have not had a sadder donut experience. This was my first visit to a Dunkins in years. I was desperate. It was late. It felt like hooking up with an old boyfriend. I asked for a mixed dozen. Six of them were sadly the Dunkin Donuts celebratory donuts which were something like the party no one comes to. Two were blueberry which were ok when microwaved. One was clear glaze and the rest chocolate glazed with or without sprinkles. So zero for the "mixed" part. None tasted fresh. I'm pretty sure the goal with my order was to unload the donuts no one wanted for a dollar each. read more

Dunkin' - Not celebrating. - Coffee & Tea Near Me - Aberdeen, North Carolina

The crew is awesome!! The new manager goes above and beyond for her staff and is right there helping them. The new layout of the store with the tap system makes things flow better than ever. read more

If there was an option for zero, stars, I would give that. When I ordered my breakfast this morning, the sandwich was stuffed in the bag, not even put together nor wrapped up. When I told the lady at the window, she took the bag we waited five minutes and we were given a new bag with the food wrapped. However, there was no apology or anything who throws food in a bag stuffs a bunch of napkins on top and expects that to be acceptable. Wish I had taken a picture to show how ridiculous this was. read more

Every time I go to this location, there is always something wrong with the service. For some reason they have the lobby closed for business. Drive thru only. This is a newly remodeled location they saw myself and a few others trying to get in and they ignored us. WORST Dunkin' ever from the parking lot to the front door to the the employees. Do not waste your time at this location. Dunkin' corporate should be ashamed!!!! read more

I am a life long Dunkin drinker. I have to say this is by far the worst Dunkin I have ever been to. I have given this shop numerous chances and after today I will never step foot in this shop again. The owner of this shop should be ashamed and Dunkin cooperate should refuse to allow their name to be associated with this shop. I do not have a difficult order. Large decaf Ice coffee with three creams, four sugar and Carmel swirl. I go with decaf because the regular coffee is so watered down it doesn't even taste like coffee. After waiting for the girl to get done with her conversation with the kid with his ass hanging out of his pants (also an employee) I placed my order. I literally watched the girl turn around and make the coffee wrong. Her first attempt she did not put sugar in the coffee. She handed it to me and I handed it right back and said you didn't put sugar in it. She took it back and dumped the entire drink out and remade it. Only this time she did not put cream in it. She literally handed me a black ice coffee. I again handed it back to her and said "Their is a sticker on the cup telling you what you need to do. Not to mention you just took my order." She looked at the cup turned around and remade the coffee for the third time wrong again. This time it she got the cream and sugar correct but didn't put decaf. She used regular. As I was about to ask to speak the the manager I noticed the actual manager walk up from the back on her phone talking about where she was going to meet whoever it was she was talking to. Her shirt was untucked and it looked like she just rolled out of bed. So at this point I just walked out. The shop is always dirty. Even first thing in the morning, which explains why the coffee taste so bad. I am willing to bet the machines have not been cleaned in months. The Dunkin in Sanford is 100% better. I have never had an issue at that location. Unfortunately the only thing that is going to fix the Aberdeen location is to close the shop down, deep clean everything, fire the entire staff and start over. read more

Been here multiple times for my wife and they always mess the order up and when i politely asked for it to be remade, all he did was add caramel instead of remaking it. & on top of that, got mad because he forgot to add caramel on the top of another drink. Stormed off and said "they starting to piss me off". Get your shit right Dunkin, they even give you a guide to go by to make coffee. Smh. read more

The quality of service and product has reached the bottom. Im originally from New York and Dunks has always been my go to for coffee and donuts. I have been supporting this Dunkin since it opened and have seen it at its best and its worst. I typically stop once a morning for my coffee, almost every day of the week. I have stopped ordering and kind of food over the years due to incorrect orders. Additionally, it seems like the employees just don't care, even if your support their "tip" jar. I went this morning for my usual, medium iced coffee. When o gave my order through the drive through, she repeatedly in an odd manner. I then repeated my order, just to make sure I didn't get something off the wall. She then replied in an aggressive tone with "that's what I said"! Nope, not today Dunks! I immediately drove off, not even worth the confrontation at 6:30 in the am. This Dunks won't be getting my money for a while. I understand people have bad days or just may have a shitty outlook in general. But I work hard for my money and expect to get what a paid for with a generally decent experience. Looks like Starbucks for the foreseeable future! read more

I've visited this location on 4 separate occasions. The first time was prior to the Reno and it was great--good customer service, donuts were fine. However, the customer service the last 3 times have been AWFUL! And this last time was the worst experience I've had here. The staff always seem stressed out and angry and they always run out of donuts. Today was national donut day so I decided to get some donuts with my family. We tried to go to Granny's donuts but they were already closed so we went to Dunkin' instead. At This particular visit, The cashier already seemed annoyed at the beginning of our encounter. But I said hello anyway and then ordered chocolate glazed donuts. I paid and sat down At the cleanest table I could find. Had to clean it myself. As I opened the box I realize I had mistakenly ordered the wrong donuts. I meant to Order chocolate frosted. So I went back up to the counter, apologized and said that I ordered the wrong chocolate donuts and placed another order for the correct ones. The cashier was again very irritated/annoyed and boxed 2 cream filled chocolate sprinkled donuts. As soon as I saw I said, sorry ma'am. I ordered the chocolate frosted not sprinkled. Then she angrily returned the donuts and boxed the correct ones. I tried to pay but She ended up giving them to me free of charge. I felt bad because she seemed like she was having a bad day or something but also she made the experience awful, unwelcome and as if I was a bother from the beginning. I apologize in advance if I did anything to upset her but I do hope future experiences are better than the last 3 because our family actually likes Dunkin' Donuts. Praying their day turns around. read more

It took 15 minutes in the drive through to get my one coffee... Had I not already paid on the order ahead app, I would have left long before that. The lobby was closed so I couldn't even run in. When I finally did get to the window, the employee didn't even apologize for the extremely long wait. The one star is for how good the butter pecan is. read more

This Dunkin Donuts is the great establish that this franchise has ever seen. Sadie is carrying the franchise with her bare hands and was a phenomenal associate and surprised us with a yummy drink and donuts. If you're looking for a quality donut, quality drinks, and quality service you can find it here at this Aberdeen Dunkin Donuts. Thank you, Sadie! You are the greatest contribution to humanity there ever was. read more

Dunkin' - the inside of a box of donuts - Coffee & Tea Near Me - Aberdeen, North Carolina

I've ordered different breakfast sandwiches to see if there would be a difference each time but for some reason they always taste like BLEACH. I believe the counters are being wiped but not dried. My coffee tastes different every time! 9/10 its watery and gross. I always want to give it another chance but every time I do I'm disappointed. read more

This location has a problem getting app orders correct or even having things in stock. They were supposed to refund me for a drink that they didn't have from an app order and I was never credited. I've tried again and they had the beverages but are having staffing issues, like many places currently. read more

Visit here regularly, seemingly every single time we come here the people in the drive thru (it's during the great pandemic of 2020) the people are always in the worst moods and by far the most unhelpful. The staff is absolutely ridiculous and need to wake up. Drink some of your own coffee maybe. read more

I ordered my order for a coffee and hash browns ten minutes before I showed up through the app. I waited an additional 15 minutes in the drive thru, only for them to not have my order ready. So for 25 minutes you did not have my order ready? Then when I wasn't willing to wait for my hash browns I was informed that it's not there fault. I did not receive a sorry for the inconvenience. I got attitude and disrespect. Twenty five total minutes for my order and I get attitude. DO NOT EXPECT TO GET YOUR ORDER ANYTIME SOON. IF YOU WANT YOUR COFFEE ON THE WAY TO WORK PLEASE LEAVE AN EXTRA 30 MINUTES EARLY! Come on! read more

I ordered my drink on the app 20 min ahead of time so it would be ready when I got there and I could just run in and grab it. But instead when I got there the doors were locked and everyone was just staring at me knocking on the door. I didn't have time to wait in The extremely long drive thru line so I left without my coffee. I called them and they told me there was nothing they could do. I understand being short staffed but turn off that function on the app then. This is the third time this has happened to me at this Dunkin'. It just confirmed why I usually go to Starbucks inatead. read more

RUDE. MY mom wasn't feeling well but she said she could eat a donut so I went there. Sign on door says they close at 9 but website says open til 11. Regardless, I pulled in at 8:57, walked up to the door and the worker locked it right in front of me and would not serve me. Turned off the lights and shrugged saying she was told to lock to the door. VERY POOR CUSTOMER SERVICE and FALSE ADVERTISING on your HOURS OF OPERATION! read more

Coffee was good but slow to make. Daughter and I got Caramel mochas. Place was friendly tho! And the customers inside seemed content eating their sandwiches. read more

Used to come here nearly every morning around 5:30am. There were always at least 2 other cars either in line already, or behind me. And now all of the sudden, they don't open until 6am now. No warning. No heads up. Just boom. "We're closed." Not cool DD. I won't be back to this location. read more

Every time I go through the drive thru, I get friendly service with a ease, proficiency and good energy. I wish all businesses in the area would be as pleasant as this. Good job, guys! read more

Nope nope nope. DONT DO IT!!!! Sat in line for over 20 minutes to get a plain black coffee when ordering a caramel macchiato. I could have came to work and made a trash Keurig coffee for free and save myself 20 minutes. Get yalls hearts right! read more

Service here is simply the worst. The donuts are truly stale and I have never had a simple sandwich put together so terribly. In the past I have just brushed off the errors for the fact that they are just a fast food chain, but it's seriously the worst. We asked for "tots" (our daughters lingo) and they said, "we don't have them". We asked if they were out. They just repeated they don't have them and have never served "tots". We then realized they were just being rude and unprofessional. We told them we wanted hash browns and the other part of our order. They obliged and literally threw the bag to us after paying. They were cold, greasy and clearly packed without care. They were smashed in the bottom of the bag as if just fisted into the bag. On other occasions our coffee was burnt, extremely hot and we're informed certain things weren't ever available when we have had them in the past. SMDH. Please if you go here and have Bad service ask for a manager and contact corporate. I'll be sure to do the same. They only got 1 star because giving zero stars isn't an option. read more