The food was ok. Most of the staff were very kind. The place was a bit packed inside. Gave off some sketchy vibes.

Worst dunkin in Maine - They don't cook the food AT ALL! They also got my drink order way wrong.... it looks like pure milk and I ordered a coffee. It wasn't even busy... pure incompetence. read more

The girl with the rainbow hair and the mustache and the bad homemade tattoos is an atrocious employee. I stood in line by myself for 10 minutes without a single employee asking me what I wanted. She was standing in front of of me and I nicely asked her how long it would be until they could take my order. She rudely snapped at me telling me if I'm going to be so rude I can leave. That they were busy and can't take my order. This employee needs to be fired, I can't imagine how many customers you've lost because of this. I used to go twice a day and I haven't gone since. read more

I'm upset I have to leave a single star to review the page. It deserves 0 stars. If you are going to ignore customers in the lobby, just close the lobby and be drive thru only. Making people stand awkwardly in the lobby for 5 minutes is ridiculous. At least acknowledge their presence and say just a minute. Instead the 4 people working all did everything they could to avoid even acknowledging that I was there. read more

I was order #805 on 5/30/25. I order a large matcha on mobile order and when I went to pick up my drink 3 mins after ordering I see my drink in the pickup half full! no worker even looked at me and avoided me. after laying $6.25 for a drink I'd expect my drink to be relatively full. very frustrated with service and product. read more

Best customer service I've received at a dunkin before. The boy working at around 5pm Saturday 8/12/23 was so pleasant. We asked for a remake because the dunkin down the road was horrible and he was happy to remake it. Will be coming to this dunkin again. read more

25 mins for drinks to be made wrong....20 more mins for a re-make to be made wrong, store is so dirty, drinks on floor, dust hanging from ceiling, won't be going back. read more

Got this moron named Steven at the f****** drive through and I ordered a frozen coffee, gave me an iced coffee and told me there was nothing you could do about it that I already took it and I had to buy a whole another f****** coffee and I was still sitting right outside the drive thru hadn't even pulled off yet. SMFH idiots read more

Every time I come here it takes 30+ minutes even when the line is not long. Ridiculous.

Yall are assholes. Worst customer service ever. I wish I could give zero stars.. I ordered on the mobile app... three coffees and half a dozen of donuts. They didn't put sugar in my coffee, they missed caramel in my friend's coffee... then they completely acted like we didn't order donuts then proceeded to yell at us to tell them what we want... like excuse me- now I have to recollect all 6 different donuts I ordered cause you couldn't read the script correctly or simply be patient rather than rude. Whoever serviced us, you deserve to be fired.. ridiculous. read more

If you want to wait in line forever this is the Dunkin' to go too. Even if there is three people in front it will still take this Dunkin' 20 minutes. Employees are rude and seems like they hate life. I've been giving this Dunkin over a year. Still long line. Also if you order a coffee every single time it will be made incorrectly. How hard is it to make a hot coffee with 2 and 2? We'll ask these employees. Few times they gave me decaf read more

Above average for a dunkin donuts. Rather quick to fill an order and they have yet to mess up my order the several times I have been here (and I can be picky with my orders) read more

Dunkin' - Raspberry tea with lemon and melted sugar (get melted!) - Donuts Near Me - Augusta, Maine

Do not go to this location if you have a bill bigger than $20. They will make you go all the way through the drive-thru take your order and then when you get up to hand them your money they will not accept $50. I wasted my time today in a long drive-through line just to find out when I went to get my order that they won't take my $50 bill and refuse to give me my food. I had to go down the road and wait again in line at McDonald's. And guess what they took my $50 bill so what's the real issue here Dunkin? Do you want to lose business to McDonald's and lose customers cuz I'm not sure why you refuse to take a $50 bill. Very disappointed as this was my go to Dunkin as all the others mess up my order every time. read more

This place is ridiculous, and it isn't Dunkin donuts fault, it's management. I went here this morning around 10:30am (December 26 2015.. Upper management take notice of the 5 or 6 people who were working this shift today INCLUDING the shift leader) as I am here in Maine for the holidays and this is the closest one to my parents house. We were in line in the drive thru, and no one was moving. Finally a car moved and we noticed it said that the speaker was broken and to pull up to order. Ok no problem.. So we pulled into a parking space and I went inside. There was one guy in there who knew the shift leader who apparently was giving the guy free iced coffee and food (dunkin donuts was my first job, and I know this is against the rules). The guy took my order, ok no problem. Then I noticed that the other 4 people working there were barely doing anything. They were chatting and laughing loudly and talking about inappropriate things. The shift leader was conveying a story about how he gave over a dozen free donuts, food and coffee to a cop and charged him for the smallest coffee for all of it. Why? Because the cop had TASERED HIS EX GIRLFRIEND. Are you fucking kidding me? Then one of the male workers joked about how he was going to freak out because he just dropped all the eggs on the floor. And then he joked about (while putting eggs on my sandwich) he was "putting the white stuff on it Hahahaha". Gross! And didn't you just drop the eggs? All the workers there looked and acted high as fuck except the shift leader. Then the unclean looking gal in the drive thru stuck her head out the window and came back in and started laughing "Hahaha the whole line just left". Yeah, because you imbeciles are slower than molasses and don't do your jobs. When I was a teenager, I worked at the Dunkin over on western avenue when it was still there where the Amaatos used to be (not the drive thru only one, I am not sure what it is now). We would have been fired IMMEDIATELY if we had acted like this. There is a reason this place is very slow and poor quality and it is because of lack of discipline and that starts with upper management. Get off your asses and do your jobs! read more

I am lactose intolerant so I always order my coffee with almond milk. They NEVER seem to get it right and they put in skim milk. I guess the employees are not properly trained to understand the importance of and ramifications of using a dairy product for people like me. I've tried calling them on several occasions to speak with the manager but they NEVER answer the phone!! They've lost my business and I would recommend that if you have specific food allergies that you patronize a different stor read more

I go here because it is on my way to work... that is the ONLY reason. It's never been perfect, but for the past almost year now, the coffee is so inconsistent. I order a simple hot coffee with 5 cream and 1 sugar. It literally is almost never the same. It is often VERY strong considering it should be regular roast with FIVE creams. Other times it is extremely WEAK tasting like WATER with a splash of coffee. It sometimes is super sweet, other times it has no sugar at all. The other day (and not for the first time), it came BLACK! Yeah, it said 5 cream 1 sugar on the label but it was BLACK. My bf drinks dark roast. We think they don't get as many orders for it so it gets turned off on the burner so it doesn't burn or something because 95% of the time it is almost cold. Yup... COLD. Coffee costs a lot of money, taking the time to order it and pick it up takes time. It's disappointing that this Dunkin cannot be more consistent, clearly this goes to management not keeping on top of things. I'm going to start making and bringing my own coffee like dozens and dozens of others at my workplace have started doing for the same reason because of this specific Bangor St Augusta Maine Dunkin donuts. Other employees of my large company are taking the extra couple of minutes it takes to go out of their way to the Western Ave location that does a much better job. read more

Extremely slow service, even for DD and for Maine. Poor location for those heading south. Hard to cross road to get back going south after getting food and coffee. Usual comfort DD fare, seldom varies. Servers pleasant. read more