Wether your traveling Eat to West or W to East on Fla St Rd 70. This Dunkin Doughnut Shop is a good and quick stop. The Staff is friendly. They greet you when you enter. Fresh brewed coffee, also the flavors that are in season. Hot or cold. Accompanied by fresh doughnuts. Doughnut holes are still the popular choice. Deliciously, no mess for car travel while you snack. UNFORTUNATELY NO GLUTEN FREE DOUGHNUTS:-( I must add, ""The Bathrooms Were Immaculately Clean" A Big Thank You To The Staff. For making our brief stop a WOW! Good Experience Visit:-) read more

Dunkin' - Not a fancy town. Cleanest Bathroom I've See In A long Time Heading To Tampa Husband Got Java I Used Ladies Room - Coffee & Tea Near Me - Bartow, Florida

The SLOWEST Dunkin ever. They are so unorganized and lack customer service. I wanted to grab a quick coffee before work but it ended up taking 15-20 minutes!!! And there was barely a line!! read more

Slowest Dunkin ever. The people who work there are slow and don't have their crap together. Plan to spend 20 minutes just waiting in the drive through here read more

This is the most god-awful Dunkin' Donuts there is. My daughter and I sat at the counter for at least 10 minutes without a hello I will be right with you or anything. Finally left. After 10 minutes and not even being acknowledged. They need to shut this down or sell it to someone who cares. read more

Absolutely worse Dunkin around , slow service and lack of consistency to keep orders flowing. They ALWAYS get my simple order wrong , I come here occasionally on my way out but I'm either sitting in the drive thru or waiting inside forever. Doesn't matter if there's 2 people working or 10 the sense of urgency isn't there . Winter haven location is my #1 place and from now on that's where I'll go . I have high respect for people and their jobs no matter what it is cause I'm coming to a place of business to purchase something that has to be made but this is just ridiculous read more

Thanksgiving day....Angie and Natalie brought my lattes to my car and went above and beyond friendly customer service. Much recommended. Very nice! read more

The Bartow DD is horrible. They seem to cheat out on making drinks as asked. I asked for a caramel iced coffee with cream and extra caramel. It had no caramel and they refused to fix it. I asked for a bec on a croissant. The people behind me ordered the same with another sandwich. They made theirs first, then when I asked about mine, they handed me a egg and cheese on a croissant. I take it back and they just grabbed some cold bacon off the top shelf and threw it on and wrapped it back up. I will never return to this location. The service here is bottom grade with their negative attitude then expecting a tip. Why would I tip for you barely doing your job. read more

Shut this shit down. Yall mess up way too many orders. The food sucks and has horrible customer service.

Came in today with our son to get a donut. Air conditioner is still broke from last month, door was open and flies were all over. 2 people working in the heat. The poor guy last month appeared to almost pass out from the heat. The gentleman that helped us was humping his butt off and the poor girl running drive thru was doing the same. read more

Dunkin' - a donut in a box in front of a dunkin donut shop - Coffee & Tea Near Me - Bartow, Florida

Sometimes it's hard to review chain fast food unless something really stands out as good or bad. This Dunkin lands with that opinion of mine. Service in the drive-thru was ok. She got the order correct, confirmed it and was just friendly enough. The drinks - it was a coffee (hard to mess that up) and a caramel macchiato. Both came out correctly. Would I stop here again? Yes. They did not mess anything up and I knew what to expect and got what I ordered. read more

I am not sure what is going on, pulled up to drive thru, hand written sign saying "we cannot take order or make drinks/sandwiches due to no staff"....um then why are you open go ahead and close down. Went up to window because I see people inside working, employee at register starred at me and then looked away....horrible experience, never coming back to this location. Save your time and money and go to another location read more

Arrived there around 11:20 am on a Monday and went inside. There was not one car in the parking lot and only 1 car at the drive-thru window. When I entered there were two employees present. One man at the coffee station who looked right at me with no acknowledgement at all and another female employee sweeping the front counter area. I stood there for a good 4 minutes with absolutely no acknowledgement whatsoever. Apparently they weren't there to work or offer any service at all, so I walked out. Will never ever return. Horrible! read more

I'm nit sure if they are understaffed or what was going on but I've been in the drive thru for 25min and only seen 3 cars actually go through. The vehicles that make it to the box to order wait about 5 min or longer before they even take their order. The inside is packed because of how slow the drive thru is. With everything going on with Covid and restaurants being shut down you would think they would be on point with the drive thru. Poor management at this location! read more

I'm a regular here in Bartow. Every morning, the line moves fast and my hot coffee be on point and just, as I like it. The staff is so friendly and courteous, also whenever I'm ordering inside, the store is clean and relaxing. I recommend this store to loyal and respectful customers. read more

i recently went through the drive thru of the Bartow location and the employees were extremely rude. They were laughing in the windows on their phones. When I called the store and asked to speak to a manager they hung up the phone and turned their phones off. I'm not sure if it's a bunch of teenagers working there but being a long term customer service employee I find that extremely unprofessional i would not recommend this location to anyone because of the disrespect and uncomfortableness experience. They even called a valued customer of Dunkin' " irrelevant" to my face. I would not be returning to any Dunkin' locations and cancelling my rewards account with dunkin. I will go to Starbucks from now on. read more

Come here all the time when I'm driving through Bartow. Definitely recommend a donut and coffee, especially the glazed blue berry. It really wakes you up after a long drive. Also everyone is really nice and friendly and has that small town feel. read more

Walked in with my son. Were told sorry but lobby wasn't open as we could clearly see someone sitting and eating. Then watched people come in after us not be turned away. read more

This is the only Dunkin' in the area that is worth going to. My order is very simple every third day, a chocolate chip muffin with those delicious sugar crystals and a small bottle of whole milk. The fact that every Dunkin' in Lakeland has some variation of no chocci chip muffies, no delicious sugar crystals, or no bottles of the simplest drink next to water is baffling to me. I won't go to another Dunkin' but Bartow. And yea this is obviously something I am very passionate about. read more

Overall I was very happy with my bagel+hot chocolate. The drive thru line does tend to be pretty busy sometimes. However I felt they spent a fair amount of time with each customer. I highly recommend the bagels at Dunkin Donuts. However I would avoid some of the cream cheese flavors. For example I believe I tried strawberry a while back, and it wasn't my favorite. As always this is a great place to get a fresh donut as well! read more

I had the worst experience here today. The drink i ordered was the pumpkin cream cold brew. It was the most disgusting drink i've ever had. It tasted like fake pumpkin and apple spice mixed. The cold brew was not strong at ALL it tasted like it was mixed with tea. I usually have good experiences here but not today. 10 I do NOT recommend this drink read more

Ordered 4 drinks through the app to pick up in the drive thru. It wasn't ready when we arrived. The guy spilled the small coffee on our hand and didn't even offer a new coffee or napkins. We ordered a vanilla latte and a hazelnut latte. He handed us 2 hazelnut lattes. I told the guy about that mistake. He said they've been having issues with their steamer and asked "can you just take 2 hazelnuts?" The worst experience I've ever had at a Dunkin'. He didn't seem to think there was any issue. Unbelievable read more

Ordered a Charlie cold brew and I noticed when it was given to me that the color was a lot lighter than normal So I questioned it. Come to find out, it was made with cream rather than milk. I apologized for the inconvenience of them having to remake my drink (even though it was their fault for making it incorrectly) and I got a stare and no Response. When they handed me my drink I apologized a second time and again got a stare and no response. I've worked in customer service for a long time so I actually hate complaining about little things like this but this time I didn't want to pay for something i know I don't like. I was very offended that I went out of my way to apologize for something that wasn't my fault and all I got was a stare. The least I could've gotten was an "it's okay". read more

I've stopped at this Dunkin numerous times on my trips from Lakeland back home to Fort Lauderdale. The first couple times I found everything to be fine. This particular time, I ordered a breakfast sandwich and a coffee. When I got the coffee it seemed off and didn't taste right. I asked if they would remake it since it didn't seem right and they quickly replied with an attitude that they would remake it after I asked a second time. The second coffee tasted worse than the first and I just decided to put it in the trash can as you leave the drive through. I know it's just coffee but customer service leaves a lot to be desired.. read more

The staff is okay but the food is sub-par. I really didn't like the breakfast sandwich I got and the coffee had too much syrup in it. I did find some coupons and did their survey though. It has a nice seating area to relax but Bartow is a weird city and not much to do or see. Imagine a little oasis for some coffee and donuts in the middle of a po-dunk city. read more

Dunkin' - the contents of a sandwich on a table - Coffee & Tea Near Me - Bartow, Florida

I always stop at this Dunkin when I'm in Bartow just because I don't have one where I live and I've had a problem here every single time. Service is super slow. They always mess up my order. This particular time I was asking for a pumpkin spice iced coffee, and the cashier decided to make the order for person who was behind me before mine. And to top it all off my coffee didn't even taste the way it was supposed to, like pumpkin spice. I've given this place so many chances and I won't go back again. read more

Once again, like most of the other reviews of this Dunkin have iterated, the customer service here is atrocious! Walked in to purchase a donut, was not greeted by the store associate and was not asked what I would like to order. The man at the cash register, a shorter gentlemen literally just stood there waiting for me to say something, which is fine, but if you really want to give your customers a better experience at least greet them and ask for their order. Apart from that, the employee was on his phone and talking with the group of people sitting towards the back of the store, so, not the most professional. Overall just not very friendly or inviting. read more

This Dunkin' Donuts is kind of the worst I've been to. They get my order wrong every single time.

Really pleasant staff. In the drive through we got stuck behind someone with a huge order who thought it was wrong, only to ultimately realize it was not, and when we pulled up to the window re first thing the drive thru attendant did was apologize for the wait. She was really nice and had our order up immediately. Coffee was perfect. read more

I stop here every day for coffee. The staff is great and they do their best to make sure your order is correct! I recommend a rewards card if you visit often. It provides a user friendly app that you can pay and recharge right at the drive through window! read more

I hate going to this Dunkin! Their bagels are very good but their attitude is not! I went through drive thru the other day with a friend, we both ordered hot drinks but while we were decided what we wanted the lady over the speaker kept sighing heavily and talking with an annoyed tone, then when we got to the front we gave her a coupon and while she was scanning it we were just trying to make small talk with her and she wouldn't respond nor look at us, then walked away to get our drinks. When she came back she didn't even look at us while she handed over the drinks and practically slammed the window shut, going over to her friend to talk. BUT THE WORST EXPERIENCE IS THIS: My friend and I had a day planned but we decided to start it with Dunkin. Big mistake. We asked for two iced vanilla lattes with liquid cream and sugar and a donut for my friend. Well when the receipt came we were very confused. They charged her for a six donuts instead of one! While that was being rectified, our drinks came and they were completely the wrong kind, so we were trying to solve both problems at once and the worker didn't want to give her her money back (as she'd accidentally paid without realizing the donuts were added) but instead said she could have the donuts "free" (although they really weren't as she'd paid for them). When we asked for a manager, the first manager said she'd give us the "free" donuts and a coupon for 50% off our next visit, but when we kept insisting she said she'd throw in another donut too! Livid, I asked for another manager and when he came he immediately apologized and took the donuts off for her and gave her her money back and also gave us the 50% off coupon. He was very helpful and sweet but the first worker and her manager were unacceptable! We ended up being there for nearly an hour when we should've been refunded in the first place! I wouldn't recommend coming here unless you like dealing with snobby attitudes. read more

Absolutely the slowest service I've ever experienced! I have to say for Dunkin Donuts in general I'm not impressed, I've never once been wowed by either products or service! Give it up! read more

Service sucked. I had ordered a Butter Pecan iced coffee and 2 donuts. They didn't have any of the advertised donuts made and they put granulated sugar in my coffee instead of my requested liquid sugar. The coffee itself was too strong. From now on, I'd rather drive to Winter Haven and get my fix. read more

The folks who work here are super nice...if you get in the drive thru in the morning, be prepared to wait up to 20 minutes and for your order to be wrong. Consistently slow,.slow service with no apologies. Check your order before you drive away.. read more

The staff is friendly and the lobby is always clean and tidy. However, they always mess up my order. They don't seem to understand that someone could want coffee without sugar in it. read more

I always stop by this Dunkin' Donuts on the way home from work. This morning at 6:10am i stopped before work. I waited 12 minutes sitting in the drive through for a coffee. Eventually i drove off without my coffee and wasted time. If you open at 6 you should have everything ready for the morning rush. This was 10 minutes after opening and they had nothing prepared. I won't be returning and will be using the Starbucks opening shortly. read more

Slow service! Food was horrible, after the 3rd visit we decided we would never go back.