The staff were unorganized and the location parking lot/driving thru has a design conducive to accidents. Do not recommend at high peak times. read more

Dunkin' - Donuts Near Me - Carrollton, Georgia

must teach their employees not to speak to customers in the drive thru the last two times i've gotten my order i say thank you and i get no response and they slam the window shut... weird read more

This has got to be one of the slowest Dunkin's ever. It doesn't matter what time of day you come here. I ordered and paid through the app for drive thru pickup at 12:54pm. Got there at 12:55, sat in the drive thru for 30 mins before even reaching the speaker to let them know I was there for my order. Watched more cars get in the line, sit for a few, then get tired and leave without ordering while I sat another 15 mins to get from the speaker box to the window to get my order... a single iced drink. The ice of course was mostly melted when I got it. Wasted my time and money ‍ read more

The kindest staff EVER!! They were so sweet and the food was absolutely delicious and piping hot! So grateful for them!!

I am a huge fan of the iced dunkalatte! I get one almost everyday, or at least every other day. I came by and ordered two of them and they were very off tasting, so when I returned them I explained the situation on how I didn't taste any sweetness (i know there isn't any added sugar but the coffee milk has sugar as well) and she told me they are not sweet drinks, remade them, and they were OVERLY sweet. I tried to just take what tasted like an iced coffee, but I couldn't and had to come back one more time. I went inside where I explained the situation to a girl named Maddie and she made me fresh drinks right then and there that tasted WONDERFUL and she gave complimentary donuts for the trouble. I am very pleased with how she handled everything, thank you Maddie! (: read more

The workers there are very unkind! They have terrible attitudes. I had ordered medium ice macchiato caramel this morning, it was most definitely NO caramel and NO sweeteners! The lady working there was very dismissive and rude. She made my macchiato taste like hand sanitizer. That is why I am giving them one star. read more

Dunkin' - Donuts Near Me - Carrollton, Georgia

The staff didn't talk to me at all! I pulled up she took my card gave me my drink and food then closed the window. She didn't smile at me or barely look at me. Felt very uncomfortable. My food was also cold! Drink was good though. read more

I really tried to like this place as an alternative to Starbucks (which I don't care for much, being spoiled in my neighborhood with local cafes) but when I am visiting fam, I still need a place to get my coffee in Carrollton. However, they will continue to be the runner-up to their competitior, contrary to what they want to keep claiming as the the place to get coffee. My reasoning: They NEVER carry decaf espressos (even if it is available on the menu and on online ordering), the staff attitude is most of the time curt, and this last time the order was wrong. They seem to save their sorrys as if it costs then something. Also, the cold brew is water. Don't get, cause why pay for brown water. Literally. Oh! You can try calling customer service like me. They didn't give a shit for a few years now so feel free take that advice (and same yourself unnecessary time and effort). I guess the only saving grace is their breakfast menu which I will get, but get your coffee elsewhere. read more

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Sweet tea tastes like it was brewed in a coffee pot. Egg on bagel wasn't fully cooked mobile order scattered in different spots

Drive through wait was RIDICULOUS and the store was out of everything I asked for. Will not be returning.

My favorite dunkin ever!! It has the sweetest people. The wait can be a little long but if you order ahead they'll have it out in no time.

I am a major fan of Dunkin, but I absolutely hate the Carrollton location. 3 out of my last 4 visits have been super disappointing. On one of those visits I received donut holes that should have been thrown away several days previously as they were nearly rock solid. In 2 of my last 4 visits I received "hot" coffee that was at room temperature. It literally tasted like the coffee had been sitting out on the counter for several hours (and probably had been). I will continue buying coffee and donuts from Dunkin, but never again from the Carrollton location. read more

I have always received the best service at this location! They do their very best to serve in a timely manner with the freshest food! There was a small mix up with my order because they could not understand me over the microphone but wasted no time getting it right! The employees are very kind and respectful! The morning crew are always chipper and sweet! read more

The most unfriendly place I've ever seen and the selection is limited. If you're in the area, go to 4am Coffee for your donuts or even go into a grocery store and pick up some Krispy Kreme's. I'm done with this place. read more

The worst Dunkin' Donuts I've ever been to they walk around in there so slow ever time I go there and give them a second chance they never change I'm late to work every time I'm not going there anymore. read more

Coty makes my day almost every morning! Helena is thorough and sweet. They do their jobs well and quickly! Sometimes they're out of my preferred flavor, but that's just a small hitch--nothing to deduct over. Thanks guys for making my mornings better! read more

Do yourself a favor and park the car and go into a grocery store and get a box of Krispy Kreme off the shelf then mess with this establishment. Chinzy in the fillings of donuts and seemed stale by 9 am. DD May think it has the corner on the market since Vogelsburgs closes but I'm serious. Donuts brought out from Atlanta are better. Way better. read more

I do not understand if you were the owner of this business then why would you not be more present at this location. Slow, some employees are rude and they just don't care that you have been waiting for 15 minutes. They do not say Thank you and when you say thank you they just walk away. Sorry I would rate you a 2. Just being honest. When you first opened it was great. read more

This place is terrible! spilt HOT coffee all over hands offered nothing barely said sorry! Bad attitude 2 times in a row ! DO NOT GO!!!!

It took us 5 minutes to get them to even take our order. Then the worker cut me off 3 times, and he wasn't even half way listening. Then it took another 15 minutes to get our order. The coffee tasted terrible. Gave me a headache. Good heavens. read more

The coffee and donuts are just fine. Stopping in would be more appealing if somebody would clean up all the trash outside.

Let me start by saying this, we pull up to the drive-through speaker, and we are the only ones there, this is at about 8 o'clock at night. We wait a good while to get somebody to ask " hello how may I help you" and within half of my first sentence giving my order, she cuts us off and says "one moment". So I already know that her mind isn't on the customer. I order one drink and one drink only. I'll pull up to the drive-through window, and I have a free drink reward on my Dunkin' app. She scans it and claims my free drink. At this point, there is only one other person behind us. I waited there exactly 10 minutes for them to hand me my drink, but not only my drink, she has to be the persons drink behind me. Rest assured that I took the drink, even though it wasn't mine. I took that drink as collateral for waiting 10 minutes. She did not say a word, as she had AirPods in her ears. Good thing the drink was free, because both drinks that I tried were god-awful. I don't know what it is about certain workers at certain shifts, but they just don't do it like some of the more better workers there do it during the day. Get your act straight. read more

A donut shop that never has any donuts. Many many times I've been in there around 5 to 6pm on a Friday and they are completely out of donuts. So no donuts ... how about coffee? Well ... Always out of one type of flavoring or another. Employees are friendly enough, but terrible management of this DD. I am not going to bother going there anymore, waste of my gas and time! read more

Saw a worker light a cigarette and smoke it on the back step to the service entrance while leaving the door opened. Could see directly inside to where food is prepared. Will never return. read more

Drive through is quick- better than any other visit. Two guys working the drive through are accurate, quick and personable. Kudos!

I have purchased dozens of donuts from this store and always when I pick the donuts with fillings the amount of fillings is either none or very little. This has happened on more than 3 occasions. I don't recommend buying any cream filled or jelly filled donuts from this read more

Ordered a coolata and when I got to the window they hand me my drink and when I ask for a straw they tell me they are out of straws ..... if I ould give 0 stars I would. It's always something when I come to this Dunkin they are always out of something I just dont understand. Worst dunkin I've ever been too I'm never coming back... done giving it chances. read more

Nice people. Very very slow if you order something other than donuts or coffee. We got the the new tailergater breakfast sandwich which we thought was pretty good overall but not worth $3.99. I was surprised how clean and up to date it was inside - more like a Starbucks with comfortable seating plus regular tables and chairs. read more

After being a customer of HWY 5 Dunkin Donuts in Douglasville, GA this one is pretty bad. Seems drinks aren't that good. Also this location seems to always be out of something. Another issue is that one door always seems to be locked. Customer service is a hit and a miss also. read more

I will NEVER go back. Rude and unfriendly. I ordered coffee and a donut and they got the order wrong. When I asked for a napkin, a rude lady handed me three crumpled up napkins... I'm also law enforcement, I'm telling all my coworkers not to go there. read more

The workers are very nice and friendly and the restaurant is extremely clean but they are often out of donuts regardless of the time of day and the cream filled donuts are all bread with less than a quarter sized amount of cream. I would suggest they keep more food stocked and work on the quality of the pastries but the people who work there are awesome! read more

Sunday morning, moderately busy: The person at the counter was reluctant to check for a particular type of bagel. She hemmed and hawed and said she didn't know instead of just checking! The bacon, egg and cheese bagels were supposed to be toasted, and were not. They were put together haphazardly, one with just a little bacon all piled in the center, and the bagels themselves were gummy, like they were going stale. The order for a toasted everything bagel with cream cheese was ignored and we ended up with a plain, un-toasted bagel with cream cheese, also gummy. The tea and coffee orders were correct, but one of the tops was not secured properly so it spilled in the car. We are not going back. read more

Young man at the window was nice but they didn't mark my cups and when you have a lot of different coffees you like to know what's what!

When I went in there with my girlfriend we were both impressed with the overall friendliness o the cashier, that is why we gave this review at least one star. However when it came to our orders that was where things started going down hill. They got here coffee completely wrong and it needed to be remade. After that we waited 15 minutes for our food and when I asked what the status of the order was they said that they had given both our sandwiches away in the drive through. This was a completely understandable circumstance considering the one worker talking on her personal cell phone for 5 minutes and another girl behind the counter with that didn't look like an employee eating and drinking and acting like she was working. Terrible experience read more

The service is slow BUT that can be overlooked. Unfortunately, the lack of customer service cannot. As I pulled up to the window I sat for about 30 seconds and then an almost inaudible voice said "Dunkin", I waited and ordered. The employee's replied "I got you". I then pulled up to the window. The cashier reached out with my coffee with one hand and tried to grab my cash with the same hand which was holding the coffee. She then handed me my change and said nothing. I said "thank you" and she walked away. I understand that customer service begins with the establishment but this is the 3rd time I have been met with unfriendly employees. Will not be returning. I will instead go to the chick fila beside this restaurant for me coffee. read more

They usually prepare the coffee fine. Their doughnuts are pretty dry. There's some female workers there that are very monotoned and speak like moody teenagers. It's really annoying. Especially when I say thank you repeatedly and they just walk away or stare. It's like talking to a wall. A little social skills wouldn't hurt. read more