I was in the area and saw online the promo for donut day - if you buy a drink then you get a free doughnut. This Dunkin' Donuts is in a plaza and does not have a drive-through. It is next to Little Caesars and Hamlin Pub. Inside was fine. They have a single stall bathroom and it was gross. Just very rundown inside. Staff greeted me and I ordered an iced macchiato with a pecan swirl syrup. He asked if that was all I wanted. I then brought up the free donut promotion and he said oh yes, what donut do you want. Took a few minutes for my drink to be made. I noticed the same staff who took my order, went around the counter and used his phone to take a picture of the donuts. I don't think he washed his hands after touching his phone to take a picture? The doughnut was fine. It did taste pretty fresh and fluffy. My drink was good, but the butter pecan swirl is very sweet. I got a small and it looks like they put three pumps in it. So next time I might just ask for one pump. Overall, the drink tasted balanced, besides the sweetness of the butter pecan syrup. read more

I placed a mobile order approximately 25 minutes before arriving at the store. When I walked in, there were no other customers inside, and several employees were standing behind the counter. However, my order had not yet been started. The pickup area only had printed tickets, and staff did not begin preparing my order until I approached the counter and gave my name. After checking in, I waited an additional five minutes. None of the three drinks had been prepared, the donut was available and the substitution I had selected had not been addressed. Meanwhile, employees began assisting a walk-in customer even though my order had already been placed 30 minutes earlier. Given that the purpose of mobile ordering is convenience and time efficiency, especially when on a tight schedule and given ample time, this was frustrating. I placed the order early because we were heading to a Disney on Ice show and needed to stay on time. Unfortunately, the delay defeated the purpose of ordering ahead. I ultimately cancelled the order and left. I understand that stores can be busy, but in this case there were no customers waiting, and the order had ample lead time. I hope management reviews how mobile orders are handled so they are prepared as intended. Since zero stars is not an option, I am leaving one star. read more

Ordered this morning and got my bag, they never called to let me know or told me before I had it in my hands that they were out of eggs and bagels, so instead of letting me know they gave me a bag full of hash browns. When I finally noticed I called 3 times and they would not answer the phone. Horrible customer service. read more

Dunkin' - This is the note left inside the bag, letting me know why my order was not inside. - Donuts Near Me - Clarkston, Michigan

This place is awful. They skimp you on everything. Ordered a cheesy hash brown from DoorDash and every single time we do there's hardly any cheese in it. It's pretty ridiculous read more

Dunkin' - This is a cheesy hash brown. An extra $3 for a spec of cheese.. - Donuts Near Me - Clarkston, Michigan

Whenever I drop my daughter off at work nearby, we stop and get her breakfast on the way. The staff has been prompt and friendly at getting her sandwich, donut and drink each time. They're also quick to recognize her and say something when it's been a while since we've been in - it feels nice to be recognized and greeted by a friendly face :) I usually just get a hot chai, and that is perfection as well. When the sun comes in the window facing the counter though, LOOK OUT! Just kidding - no point in looking because you can't see anything, and neither can the poor person at the register. read more

I ordered off grub hub and after being over an hour late, cancelled my ordered with no explanation. thanks Dunkin

i am a regular customer to Dunkin and I have never had this bad of a experience, I had a maple suger sandwich and the cheese wasn't melted, the egg was cold, the bread was burnt, the only thing that was fresh was the beacon. also the service took forever and ended up throwing away all my food that I spent over $22 on. read more

So, yes, the coffee here is great! I can't deny that. However, the majority of the staff should be replaced in my opinion. What is a shame is the fact that the staff is unprofessional, slow, and acts as though you are doing a horrible thing by coming in and ordering. The body language is, "I was perfectly happy just hanging out until YOU came in." As a side note, there are a few people here who truly do understand customer service and are great! I just wish they could find more like them! read more

Dunkin' - Need this to make it through the last teaching day before Spring Break! - Donuts Near Me - Clarkston, Michigan

I am so disgusted with this place, each time I go my hatred grows for this location. I usually love Dunkin as their coffee is good to me. But this Dunkin' Donuts in Clarkston has the worst customer service. This past two visits in a row we have encountered the same worker and when we get home me and my family are unsatisfied. I do not mean to sound racist but they have hired the whole population of India in this Dunkin doughnuts. The Indian workers don't understand what the customer are saying, and the customers don't understand the workers. Let me tell you about my visits. Visit 1- my family and I went to Dunkin' Donuts and got three drinks. We went because we had a coupon/reward for a free hot chocolate with a purchase. However this worker Doesent understand her job and how to use this reward so we did not get our free hot chocolate and instead we had to pay for it. That's not the only thing, as I was ordering this Indian women was confused by some of my words such as vanilla, or ice. This grew annoying as I had to repeat my order like 10 times cause of her lack of English. Eventually, we got our drinks but to surprise, they got my drink wrong. Visit 2- we went to Dunkin doughnuts this time to get my sisters' boyfriends donuts. So we order 12 dozen donuts, hot coffee, and two iced lattes. However the worker we encountered last time was working the register so we ordered on those online tv things to avoid getting the wrong drink. And it worked we got our right drinks, but our donuts were taking along time. We waited for 20 minutes patiently, when the worker from visit one came up to us, "I'm sorry but we are out of all the donuts we ordered we only have ( gross donuts)". This was annoying as why couldent you tell us 20 minutes ago you dident have those donuts?!?!?! So my mom gets up "I want a refund". And this worker goes "I don't think we can refund it". Who can't refunds donuts? Clearly this worker dident know what she was doing. So my mom and her are talking for awhile, and once we get things settled we get the customer copy receipt. But this worker who has no idea was she is doing is saying we can't keep the receipt. Dude it's a flippen customer copy receipt what do you mean? And plus we need the receipt to make sure we get our refund. So my mom goes " I am keeping my receipt!!" And we leave. We were all mad because this worker has no idea what she is doing, the chat or service is so poor here, they need to fire this Indian girl. Not to name drop but the workers name is April. (I would give it a one star but my phone is broken in that spot so I can't) read more

The coffee tasted burnt. The kids got donuts and they were fine. This place is just hit and miss.

If I could give zero I would, every single time I go to this store they do not have multiple of the things I order. It's an absolute joke. Worst Dunkin' Donuts ever!! read more

EVERYTIME we go there they are out of donuts. This last time I ordered on the app and when I got there they said they were out of the donuts I ordered and PAID FOR. Then the girl said she didn't know how to do a refund and would have the manager "call me". WTF! I have never seen a place with such poorly trained employees. Past visit the employees didn't know how to make a Chia tea that is on their menu. Time before that I witnessed another customer have an issue and asked for the manager and was told the manager wasn't ever around. This place will be out of business in 6 months. read more

Wow so I was wondering why this Dunkin has such a horrible rating. I went here yesterday at approximately 5:30 PM maybe closer to 6 PM but I walked in there was nobody upfront I waited for 10 minutes before I walked out with nothing because nobody came up front I yelled hello and everything. If you guys don't want to be in business just close down it makes no sense why waste peoples time and you guys aren't even there. read more

Always out of everything, eggs, foam, donuts, sandwiches, like is this Dunkin donuts or .... Overall the service is okay but ya it's not okay that they have no food half the time!!! read more

The coffe was so nasty and bitterthe donut was good but how the heck do you run out off refresher like just make it

I hate this dunkin. The service is always slow, they always mess up my order, one time my mom paid in cash and the girl gives her only part of her change back and shrugs and says "I ran out of change." So my mom didn't get the correct change back because they didn't have enough coins? Today my mom went in early in the morning, tried ordering a dozen donuts and there were hardly any behind the counter. She said "don't you have any raised frosted donuts?" The young girl says "yeah in the back" and my mom had to ask her to go get some. Customer service is the absolute worse I have ever seen here. I absolutely hate this Dunkin' Donuts. read more

Prompt service and friendly staff members. Donuts were fresh! We were in and out in 6 minutes!

Well, Siri tried to warn me. Asked for "donuts near me", Siri said it had a trash rating on yelp, are you sure? I said yes. 10:45am on a Saturday, went in with my daughter for a donut. Not a single donut in the shop. Just the faint stench of cigarettes, the overwhelming stench of burnt coffee, and some of the saddest hardest bagels one has ever seen. Would not recommend. read more

Very slow service. Everytime I pull into the parking lot there is a line of five to six people waiting and it takes sometimes 10 minutes to get a coffee. Can't wait for Tim Hortons to open up down the road. read more

Always have great variety of donuts and many drinks. They are fast and super friendly. It is always clean and kept up.

I approached the shop and the employee was having a smoke out front. I came toward the door and she said "it never ends" and rolled her eyes. She tried to talk me out of everything that required effort. As she made my iced coffee she was complaining about how no one did their job and they were out of everything. Pretty laughable, she is completely unemployable. read more

Current staff is awful. Very unprofessional. More often then not They get the order wrong because they are too busy Complaining about coworkers, texting while taking orders or just not paying attention. read more

The people here were ridiculously unprofessional and immature to the point I was uncomfortable walking around yelling the "I see London I see France" song the man at the register had headphones in and was listing to music while taking my order then I got my oatmeal but my drink they just didn't make and they gave me a attitude asking what I was waiting for. On top of that the oatmeal was disgusting and so was the chai I will never be going back to that location it was dirty the people there were acting like they were 2 and just very unhappy with whole experience read more

Worst place ever. Last two times I've visited they screwed up my order. People behind the counter are rude and act like they are doing you a favor by waiting on them. Never again. read more

One of my favorite Dunkin' locations in my area! I have never had a negative experience here and they always make my order correct and in a timely manner. read more

I was greeted "good morning!" As soon as I opened the door. I found that to instantly perk me up. The music in the background was soft and pleasant. The dining area and counters were clean. Donut case was plentiful and the employees all had a welcoming smile on their face. I ordered a sandwich which was good and I ordered an ice coffee with caramel and cream. It was served fast and they stirred it for me which I appreciated. I will be returning :) read more

Continuing poor service and out of stock as usual. Every December I drive down to the Sashabaw Rd store from Genesee county for their 1 lb bags of coffee; they have a great sale 3/$20. As usual, they were out of the whole bean. It doesn't matter what day of the sale I come on, they rarely ever have enough supplies to handle their yearly sale. After searching through the shelves for whole bean, I waited for one of the clerks to be less busy and asked if they had any more. I got a "No", that's it, no suggestion of a store that might have some, no hint of when they might get more in, just a disinterested "No". Yeah, I know it's a crazy day for shopping, so I hesitated thinking if I should just give up and buy the ground coffee or drive farther to check another store. I left. However as I'm getting in my car, I see one of the 'busy' clerks standing in the door looking at me and typing on his phone! These idiots think I shop lifted a $6 bag of coffee?!?! I will NEVER waste my time at this store again. The Drayton Plains store had exactly what I wanted and they were cheerful and kind. Don't waste your time at Sashabaw, they are unhelpful, rude and disrespectful of their customers. read more

As a recent transplant from New England, I was excited to find a Dunkin Donuts in the area. That excitement died quickly with the absolutely atrocious customer service. No greeting at all from the only person that seemed to be working there to the only customer in the store. She wasn't wearing a name tag but was wearing a ratty, unprofessional outfit. Not the usual DD apron I usually see folks wearing. It took about twice as long to get my basic coffee as usual and then it was just handed to me. I was never told my total and was not thanked for my tip. She never bothered saying thank you or have a nice day. Complete silence after she gave me my change. Rude and slow service. The owner of this franchise should be ashamed. I won't be back. read more

They're food and coffee is excellent, however I have not once had a positive experience with any of the employees there. They are all very grumpy and seem annoyed to have customers. It's upsetting to me because the food they serve is better than anything I've gotten from any other Dunkin Donuts. read more

I can't say enough bad things about this location. To start, the employees are completely unprofessional. They yell the most ridiculous things, sing, and generally act like there aren't customers around. But there are, and we're all uncomfortable. There is no sense of order here either. People in line behind me are helped first, one time forgetting about my order completely until I asked if it was ready. Of course, no apology was given. Now, when I make my usual weekday morning trip, they are often out of all kinds of things. To have no bagels at 8:30 in the morning seems absurd to me. It's not the end of the day, so where is all of your product? I'd finally had it when I ordered an iced coffee, was served it, and wasn't told until I asked that they were out of straws. Out of straws? And why wasn't I told this BEFORE I ordered my drink? You're a coffee shop! You sell drinks! You need straws! Unbelievable. The owner of this store should be mortified by the operation he/she is running. I'm embarrassed for them. Oh, and if you're reading this Store Owner, your manager (or at least the girl I'm guessing is the manager) gives away all kinds of free stuff to guys she finds attractive. I've witnessed it first hand and heard the other girls discussing it when she wasnt there. read more