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    Tim Hortons

    5.0 (1 review)
    Closed 5:00 am - 8:00 pm

    Order Tim Hortons Takeout or Delivery

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    7 months ago

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    Dunkin'

    Dunkin'

    1.8
    (31 reviews)
    0.5 mi
    $

    I was in the area and saw online the promo for donut day - if you buy a drink then you get a free…read moredoughnut. This Dunkin' Donuts is in a plaza and does not have a drive-through. It is next to Little Caesars and Hamlin Pub. Inside was fine. They have a single stall bathroom and it was gross. Just very rundown inside. Staff greeted me and I ordered an iced macchiato with a pecan swirl syrup. He asked if that was all I wanted. I then brought up the free donut promotion and he said oh yes, what donut do you want. Took a few minutes for my drink to be made. I noticed the same staff who took my order, went around the counter and used his phone to take a picture of the donuts. I don't think he washed his hands after touching his phone to take a picture? The doughnut was fine. It did taste pretty fresh and fluffy. My drink was good, but the butter pecan swirl is very sweet. I got a small and it looks like they put three pumps in it. So next time I might just ask for one pump. Overall, the drink tasted balanced, besides the sweetness of the butter pecan syrup.

    I placed a mobile order approximately 25 minutes before arriving at the store. When I walked in,…read morethere were no other customers inside, and several employees were standing behind the counter. However, my order had not yet been started. The pickup area only had printed tickets, and staff did not begin preparing my order until I approached the counter and gave my name. After checking in, I waited an additional five minutes. None of the three drinks had been prepared, the donut was available and the substitution I had selected had not been addressed. Meanwhile, employees began assisting a walk-in customer even though my order had already been placed 30 minutes earlier. Given that the purpose of mobile ordering is convenience and time efficiency, especially when on a tight schedule and given ample time, this was frustrating. I placed the order early because we were heading to a Disney on Ice show and needed to stay on time. Unfortunately, the delay defeated the purpose of ordering ahead. I ultimately cancelled the order and left. I understand that stores can be busy, but in this case there were no customers waiting, and the order had ample lead time. I hope management reviews how mobile orders are handled so they are prepared as intended. Since zero stars is not an option, I am leaving one star.

    Photos
    This is the note left inside the bag, letting me know why my order was not inside.
    This is the note left inside the bag, letting me know why my order was not inside.
    Their hand written note to the bank that my bank made a mistake and not them.
    Their hand written note to the bank that my bank made a mistake and not them.
    This is a cheesy hash brown. An extra $3 for a spec of cheese..

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    This is a cheesy hash brown. An extra $3 for a spec of cheese..

    Tim Hortons - coffee - Updated July 2026

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