Very attentive and friendly workers here. For a fast food restaurant this Dunkin' Donuts is very clean compared to most. I use the online ordering and it is always correct. The staff here is very welcoming. read more

Nice location with some outdoor seating but as far as the quality is concerned it's your commercial donuts and coffee. Everything is decent enough for a quick bite or coffee fix and service was quick and friendly but I always prefer a more authentic experience at a small local business when possible. read more

What's better than a walk in the morning? How about a walk to your local Dunkin' Donuts for a steaming hot cup of coffee, and a tasty donut? Why Yes, I think it is! Nine times out of ten I order a blueberry glazed donut when I go to any donut shop. I love blueberries. Not only are they delicious, but they're high in antioxidants which keep you healthy. Plus they'll help offset that whole sugar glazed thing, ha! I ordered a medium black coffee and my blueberry glazed donut. So, on the Blueberry Glazed Richter Scale of 1-10, I'd have to give this donut a 3. I could barely make out a few "blueberry specks" and the glaze was almost nonexistent. I'd be hard pressed to call this a normal donut. There was nothing fresh, exciting, or antioxidant about this donut. The only reason I'm not giving it a lower rating is because of the service and their coffee. Service was provided by a young gentleman who was efficient, respectful, and friendly. Kudos for Dunkin' for hiring good employees. The coffee was good and hot. I got in a nice walk and would get their coffee again. read more

Dunkin' - a donut and a cup of coffee - Coffee & Tea Near Me - Fort Myers, Florida

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I go get breakfast every morning here, I love the food, but after going, this morning I found out one of the employees, Charlee, was taking videos and photos of my partner and saying that he was taking photos of her. Even though we both sat there eating bagels. And then openly posting it on social media, and then proceeded to take video and photos of my car when leaving. It is actually crazy that people have nothing better to do than try to do this. This is disappointing. read more

Dunkin' - Coffee & Tea Near Me - Fort Myers, Florida

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friendly employees, fast service. BUT NO AC. it is way too hot in there. it is not reasonable for them to have employees working in 100+ temps without proper AC. for that reason, I am giving 1 star. Plus, the warm temperature poses food safety and OSHA standard risks. do better, Dunkin. read more

The service was great! The workers were kind and fast to get the orders out, especially considering how busy they were. I loved the music they were playing and the indoor area was well cleaned. read more

My coffee has been TERRIBLE every time at this location and they are always out of the good donuts and all that's left is DRY as hell! AND I ordered a sausage, egg, and cheese on a plain bagel and they put it in a cinnamon raisin bagel (What the Helly!?) that was BURNT (and gross). 0/10 do not recommended. So disappointed! read more

So, when I walked in, I was unsure what I wanted to get because I'm a girl and it takes me three years to decide ‍ Kat was on the register! She said good morning first and asked me what would I like? Once I gave my order she suggested that I get another sandwich that was simpler and less expensive which I loved because who wants to ever pay more? She went over to the cook and told him what I wanted just so he won't mess it up and I'm so happy that she did that! After that, she asked me, what I would like to order to drink? I wasn't sure because I don't drink a lot of coffee but I'm a huge fan of their frozen Chocolate but I didn't want anything that was going to be super sweet early this morning so I asked her what she recommended and she said the iced macchiato with caramel and that's what I got! So, Thanks Kat!!! read more

Dunkin' - Menu - Coffee & Tea Near Me - Fort Myers, Florida

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This is by far the best Dunkin in the area. Not only is my coffee consistent (high praise for Dunkin) but there is the sweetest employee at the front (Jordan) who I witness take her time with customers answering all their questions while simultaneously training an employee. Not to mention she made my coffee PERFECTLY. As a Buisness owner I hope the manager and owner take notice to this exceptional young lady and promote her. Truly a great experience. read more

Staff was really sweet and polite when it came down to giving out orders and I got my order asap. Funny thing is it was my first time inside of that Dunkin location and I loved it. :) read more

Terrible service, very slow, NO SOCIAL DISTANCING, one girl making sandwiches, beverages ready right away, 10 minute wait for the rest of the order, standing shoulder to shoulder with about 15 other people in the tiny store. Unacceptable. No drive through as an option. Hire another sandwich maker for the morning rush!!! Will NOT be ordering in-store here again, at least while the pandemic rages !!! read more

Things at this dunkin need to change. I have been there 2 times. The first time was simply a disaster. I waited in line for 20 minutes, and waited another 10 for my coffee and bagel (wasn't toasted). I then decided to go today for the 2nd and last time. I tried to play it smart and order online. I still had to wait 15 minutes for my food, and it was awful. My coffee tasted like water, and my egg wrap resembled rigamortus. Please tell everyone you know to not go to this dunkin. UPDATE: the bathroom was filthy. No toilet paper either, and no paper towels. 3 times going here was enough. read more

I am an avid lover of Dunkin Doughnuts, even working at one for years during my teen years and it pains to say this location is not worth going to. I've given it three attempts to win me over and every time I go it's a worse experience than the previous. The employees are young kids that could use some customer service treating, instead they treat you as your imposing on them, while you over hear some inappropriate conversation going on they're having. From that starting point let's just say the service is beyond lacking. Every single time I've gone, they can't get orders straight, they're out of half the items on the menu and the place is always dirty with tables that have not been wiped down, crumbles all over the floor and sugar packets fluttering about on counters and floor. Which I could understand if everyone in there was hustling but they're not... I love Dunkin Doughnuts but I hate going to this location and this last time was the official last time, I will go here. I can't take the disappointment anymore, it's too sad for a place I love so much. I ordered a breakfast sandwich and they were out of ham, okay fine.... it was 8:00 in the morning on a Monday but fine.... Then when I picked up my food, the bagel was stale and burnt, the meal over all was lacking.... I know it sounds silly but I was so excited to treat myself to breakfast. Most days I don't have time or just grab a protein bar and go. So I was super excited to get me some Dunkin ham egg and cheese on an everything bagel breakfast sandwhich... hot, yummy cheesy goodness from Dunkin.... The staff again was into their one twittered conversations, the food was blah, and the place was filthy. I had to get some napkin and ask the kids to please damp it with water so I could wipe down the sugar, coffee, crumbles encrusted table and seat before I could sit down. What a bummer to start a Monday! Please, please, please, let the food Gods of all things wonderful in a restaurant hear my requests, to get it together and make this Dunkin fabulous again! Your ever hopeful and hungry gremlin. read more

Quick, fast, and delicious! Just what a Dunkin' Donuts should look like. My order was taken and made within minutes and I was able to return back to my car. The only downside: no drivethru. All the donuts were well stocked and the restaurant tables appeared clean. Great location! read more

Bar none one of the best locations! We just left and regret not getting the staff's names. They were attentive, warm, welcoming, and kind. They made this out of town couple feel wonderful! read more

Super slow service. Took over 10 minutes to get a coffee. Employees seemed to be moving in slow motion!!!

You guys suck. Everyone one of you in that store. Can't get an order right to save your life. Just have random drink on the counter. Nobody announces any order so everything just sits there. You have an easy job and you suck at it. read more

The staff in here always seems very nice and friendly so I would definitely give them 5 stars. I'm not a mixed coffee drinker, just black with cream when I go here and it's always delicious. But SW Florida...what's up with the lack of independent donut shops? We have 2 choices it seems, grocery store donuts or Dunkin' Donuts, neither of which are very good. Getting a hot, homemade style donut is one of life's little pleasure, Dunkin' donuts don't fit into that category. Or an apple fritter that crunchy on the sides:) I don't miss much about So Cal but the amazing little donuts shops they had, I definitely miss! I know there's Bennett's but it's kind of on the fancy, coffee shop side...just a nice, little, unassuming donut shop would be perfect:) read more

Dunkin' - Pumpkin donut. Not quite like the ones they advertise. - Coffee & Tea Near Me - Fort Myers, Florida

I go here every single day and all of the workers are so nice I highly recommend this place and it is fast!

This location has officially become a not so favorable Dunks. I'm being nice about the 2 star rating, because the product is great once you get the proper recipe. Apparently, it's National Coffee Day (9/29). If you stop in, you get a free small coffee. BUT, you have to show your mobile app to do it. Who knew? Coffee by the pound is being sold for $5.99 and the K-Cups are $7.99 for a box of 14. I originally went in thinking I could use a $1 off coupon on the K-Cups, but allegedly, "Corporate doesn't allow coupons on marked down items". What? Because the coffee is on sale, you can't use a coupon for a deeper discount. Well, take it off my receipt because I don't want it. Since you can only buy the box in the Dunks stores, it's a downer because I would be buying it more. Next was the whole coffee ordering shenanigans (fiasco). Last time I went in, there was a problem with the crew. I left feeling like it was being run by high school jocks that didn't know any better. Oh wait, it IS being run by high schoolers... but not all are jocks. They didn't seem to have a full brain between them. Today's ordeal was even worse - becauseI couldn't use the coupon for the coffee, I still wanted the free iced they were giving out. Unfortunately, I didn't have the mobile app, but the person I went in with did. Therein lies the problem. First, when asked if we need to show the app, we were told "nah, you don't have to". Okay, so order taken. Then, we were told they need to see the app. Okay, pull it up. Thirdly, we were told there's no barcode to scan on the app coupon so they can't take it. Really? We came in because it said it's coffee day! This is not a jailbroken phone. It is not a hacked DD app. The kid ended up taking the coupon, how, I don't know, for both coffees. One was a French Vanilla, iced, sugar only. The one was a Pumpkin, iced, regular. Because they were free, there was no money exchanged. So we stood there, like "what do we do? Go to the next counter?" as the transaction was still open. The kid said "You're good", so we ended up at the pick up counter. We are standing there, waiting for our iced, and there's a small hot that looks like it was over filled, as coffee is pooling on the counter. No one has claimed it. Next, a worker hands us a medium French Vanilla, regular, hot. Not ours. "You sure? You're next". No, not ours. "What did you order?" "Iced FV and iced Pumpkin". Oh. They throw out the two coffees that are now sitting around and the next customer (after us) gets his medium iced handed to him. While we still wait for ours. The kid comes back to question us on our order. He didn't know how to make two coffees and their flavors. We explained again, what we wanted. 15 minutes go by and people get their orders. Half were mistakes, half were right. By the time our coffee is handed over, the French Vanilla was in fact an original blend and the Pumpkin syrup is filling up the bottom of the cup. How can this place be run correctly, especially when "America runs on Dunkin'", but the staff hired can't even be trained right? Last year, the limited crew they had (always the same 3 kids), was sooo much better. Things ran smoother. I always went in because they were friendly and honestly tried. You could tell they were genuine. This crew is too busy joking behind the counter with each other, playing on their smart phones (the one heating the sandwiches had his phone on the counter they use to prepare the sammies), or just plain old too busy playing behind the counter to see what's going on around them. I swear, I love Dunkin Donuts, but they are too far and few between down here. The establishments I can get to, seem to be messing up orders or refusing orders big time. Will I continue to go to this one? I honestly can't say. I wish my answer was "hell yes!", but my last few trips in are making me change my mind about the franchise... read more

Dunkin' - Try it at home - Coffee & Tea Near Me - Fort Myers, Florida

Both the coffee and doughnuts are mediocre at best. The selection of doughnuts is very limited in comparison to years past. read more

Very disappointed with the service at this Dunkin. The worker that was on the morning shift today was downright disrespectful

We came to grab some coffees and breakfast sandwiches this morning and the girl taking everyones order had headphones in. This wouldn't be a problem for me if she could have gotten any of our coffee orders right and did not have to ask us to repeat every single thing we said to her. Very shitty service. read more

Stay away. This place is filthy. Garbage all over outside. Ladies room was a pigsty. Tables are disgusting. I guess they have no time to clean and sanitize. Disgrace to the bane Dunkin' Donuts. You should be ashamed read more

Very disappointed! I go there for my large Latte Coffe every Morning. Today They charge for a medium. I ask MARIA to change it for a Large as Usual. Her answer was " Sorry The cashier charged for a Medium, I can not change it for a large cause I have to cancel the transaction and do it again" . I said Thank you and left the Coffee in the counter! However, I will comeback since the location is convenient for me... but no without let her know what's Customer Service means. read more

Just left there...I ordered a ice maoccatto and a power breakfast sandwich. The man with dark hair made me a hot one...then he made me a ice coffee. I returned it again and he rolled his eyes at me and gave it to the black girl wirking with him. She poured milk in a cup and then lured the otherwise she had in her hand on top of it. I looked at her like are you kidding me I just saw what you did. She walked away. I threw the coffee out and left. So a 6 dollar cup of coffee in the garbage and I left frustrated. Everytime i go to this DD I say it is the last time. This time I mean it i am tiered of wasting my time and money here. I am tiered of being treated like garbage by the employees. They are not trained and have no work ethics. Very rude and not capable of even making coffee. Very sad! read more

STAY AWAY. Bugs flying around inside. They ALWAYS burn the bread to a crisp. It taste like i'm eating charcoal, and the ham is always chunky. takes 10 min for a sandwich when there is absolutely no one in front of you. the workers making the sandwiches take their sweet time and sit on there phone instead of making your food. Pissy attitudes from the workers. Overall just not managed at all, and very dirty. Many other dunkins in ft myers that are managed better. avoid for sure. read more

There is a lot good about this location. Staff has been reliable. Place is clean. Product is made correctly. And, by the way, if something you ordered does not come out to your liking , it will be remade. Wow, people have to lighten up. This is not our incredibly educated president, sec of state whether it is Kerry or previously Clinton. We can get a remade cup of coffee, but we can't get our dead back from Bengazee or keep Iran from getting nuclear weapons. We have much bigger problems to keep us up at night. I am always satisfied with this Dunking location and that goes double for the young staff that is employed there. DON'T YOU REMEMBER YOUR FIRST OR SECOND JOBS? read more

Oh Yeah! Florida! So.... it's Funkin Gonut's or nothing at 4 in the morning. The employees are actually really cool at this one. Gave us useful tips for our week running around down there... read more

This store is going down hill, no one is managing this store. They only make food if they feel like it, the food is never good, bacon raw , bagel or bread always burnt. Very slow service, not one person has a sense of urgency to get customers the food so they can get it to work. I will start going to The Dunkin' Donuts closer to home rather than closer to work if these problems are not fixed quickly. read more

Bad attitudes, bad cleanliness...bad everything. Waited for a bagel while 4 employees spent time gossiping instead of anyone paying attention to my order. Caught attitude during my order and even in the parking lot while trying to leave from a cigarette smoking employee and another employee tearing down trash. Stay away from this place. read more

The worst Dunkin donuts I have ever been to . I went around 9 am yesterday , I took it to go and when I got home,I took a bite of my chicken bacon croissant, the chicken wasn't fully heated up and my bacon was Burnt . When I went back some Hispanic long black hair female told me the only thing we can do is make you another one, she was so rude. I didn't even thank her when she remade my food because I was extremely mad at that point since I had to drive back and since I didn't say thank you, she said YOU WELCOME out loud . Avoid this place they have rude and disgusting employees. read more

Dunkin' - Avoid this place, apparently they do not know how to probably heat up chicken and they over heat bacons smh - Coffee & Tea Near Me - Fort Myers, Florida

This has to be the worse dunkin donuts I have ever been to. I just moved to the are and this is my third time here, their service is horrible, the young kids behind the counter are slow and untrained. All 3 time I have been here, they had our orders wrong and it takes way too long to be able to order and extremely long to even receive your order. I will definitely stay away from here read more

The Service was decent at best. When he was showing us what kind of donuts there were, he was almost touching them. And one of the kids was listening to music the whole time. This was my first time at a Dunkin' Donuts and that probably turned me off of it forever. read more

This is the second time we've ordered pick up from this location and the second time our order was completely incorrect. This time they had no donuts. Literally not one. At the last moment one employee ran in with a tray of donuts I'm assuming they got from another location. The woman preparing our order threw the donuts frosting down into a bag -- also not the donuts we ordered. The donuts were completely smashed. Our coffees were cold and weren't what we ordered. The store was horribly understaffed and I believe the employees were trying their best. This review is in hopes management sees and makes some changes. We will not return. read more

Omg seriously the worst DD! We didn't have much of a choice as there weren't other sit down DD places around. We came to this one like 4 times and always something. Not enough doughnut selection, overcharged once for an item that was a special, coffee lid not placed on cup right so a big spill and didn't offer our receipts to us. Ugh please get better and hire some employees with brains. read more

I went to the establishment at 8:05 pm and the workers said they were closed. When we went to tell a worker that they didn't close till 9:00 pm they completely disregarded us. I held back the urge to go back in and speak to a manager. I have never been so disrespected at a dunkin' donuts before. When we said "Excuse me" the worker looked and then looked away and rolled his eyes. read more

Service was absolutely terrible. Not only did the staff have bad attitudes they had no idea how to do their job. One woman threw all of our doughnuts in a bad upside-down leaving them incredibly messy. Another woman didn't even know how to put a bagel together. We had double bagel bottoms and double tops. This is the Dunkin' Doughnuts I have ever been to. read more

Visited this store today to buy one dozen donuts. Gave a $20 bill to clerk and she gave me change for $10. (Cost of donuts was $7.29). I explained that I was positive I gave her a $20 because I only had a $5 and $20 in my wallet and I gave the $20 to her. She told me there were no $20's in the cash drawer and I asked her to open the drawer and there were a load of $20's and one ten. Even though I was positive I gave her a $20 I didn't have any recourse so I left my name and telephone number in case, at the end of the shift my $10 shows up. The clerk was a short dark haired girl, not very personable so watch out for het if you go here. Better yet, use a credit card. The donuts were good but not great and were soured by a clerk who doesn't think "the customer is always right". Charlotte Nelson read more

Very lazy employee's. My strawberry cream cheese bagel tasted like it had eggs and bacon on it before so what I'm thinking is that they got to lazy to make another bagel just like how they had 2 types of donuts even though it was still breakfast time. read more