The drinks were good but the service was not too good. We couldn't hear the gentleman on the speaker & the drinks were given messy! Which I will add the photos so you can see what I am talking about. The matcha wasn't well mixed, it was worse than in the photo. read more

Dunkin' - Donuts Near Me - Gainesville, Florida

See all

Out of part of my order. Offered to replace with other donut but then did not actually replace and would not answer the phone so I had to drive back to get the rest of the order rather than just take a refund. Did not offer any compensation as an apology. read more

Best Dunkin we've had in a while and we're avid Dunkin goers. Almost didn't go due to bad reviews but glad we did!

I like this Dunkin', the drive through line moves pretty fast, the customer service was good, and my drink tasted good. Sometimes if the drive through line is long I go inside and can get faster service. Dunkin offers a lot of deals if you download and sign up for their rewards app, they have different deals on different days of the week read more

I loved this Dunkin donut til Sunday, I was in the drive thru for over 25 minutes waiting to place my order and a truck skipped me in line I blew my horn and the cars behind me also blew there horns and the cashier came out and told me that my service was being refused, remind you other cars were blowing their horn to and I was the person told that. I pulled to the window and asked why my order was being refused, the manager told me come back tomorrow and he'll take my order. The guy who skip the line was able to order and everybody else was also just not me. read more

Food was okay but they CHARGED me for a cup of water! Water in a plastic cup should be free!

Well, I've got to say that Dunkin has disappointed me each of the last 4 times I've bought donuts. Typical disappointments are the size of the donut keeps getting smaller and the fillings getting less and less. I understand that as costs rise you have to make adjustments. Change the price not the product. This time took the cake though. I ordered a Boston Crème donut and there was a hole on the side where you would expect the crème filling to be injected.... But there was no filling! I laughed and told my daughters that I just got the "Boston", NO crème. (Wish If have taken a picture) I guarantee no one from Boston would have kept driving. Not sure I'll be back anytime soon. read more

I frequently order donuts for the office at this location and despite it being busy, they have great donuts and customer service. The most recent visit (1/11/24), I used the app and ordered in advance- it was easy and seamless from the ordering to the pickup. They are the easiest to get in and out of for donuts. read more

I got a donut from here and there is hair pushed into the icing of the donut. read more

Dunkin' - a pink frosted donut with sprinkles - Donuts Near Me - Gainesville, Florida

If I could give it a 0, I would. I have been coming to this dunkin for about 4 months and lately what they have been serving as the "avocado toast with bacon on top" is ridiculous. 3 pieces of bacon AT MOST, something that never happened back then. Quality has been extremely compromised. When asking for a decent amount of bacon on my ALREADY bacon avocado toast I was charged 2 extra dollars for something that should ALREADY be there; to top it all off, no seasoning was on it. read more

Dunkin' - What they give you for unnecessarily paying 2 EXTRA dollars for what it should be to start with. - Donuts Near Me - Gainesville, Florida

This is one of the smallest Dunkin Donuts I have seen, and was almost hidden from the road. We were on a road trip and looking for a Dunkin near an exit for a caffeine refill. When we found that there was Dunkin at this exit in Gainesville we pulled off and followed the directions to the store...but at first, couldn't find it. It was hidden in the back half of a building, where the front half is taken up by a poke restaurant. It shares a parking lot with the poke place and a Verizon store, so look for those stores and pull in, then you'll find Dunkin in the back. The selection of donuts was limited, so we opted for the good ole' chocolate frosted. They were OK, but not great, and didn't taste very fresh. The store was not the cleanest, and the restroom (entry only with a key) looked like it needed some attention too. For those reasons, I can only give this Dunkin' 3 stars for this visit. read more

I got fantastic service at this Dunkin donut the coffee was mixed just perfect and the girl at the drive-through was absolutely wonderful. Thanks for the great service. Limo Mike read more

Dunkin' - Awesome glaze donuts in the bag - Donuts Near Me - Gainesville, Florida

I received 2 dozen donuts this morning. One of my donuts looked like this. Please do better. read more

Dunkin' - Assorted 12 Donuts - Donuts Near Me - Gainesville, Florida

Sometimes they leave the mic on and talk shit about you after they take your order. It's funny when you put them on the spot. Unprofessional shit stains. read more

What a refreshing afternoon drink caramel flavor iced coffee. This little gem of a donut shop is a fast paced busy spot. Enjoy and save a little cash durning happy hour 3-6 daily read more

Dunkin' - Donuts Near Me - Gainesville, Florida

See all

After going to this Dunkin Donuts location, I have concluded that it's a hit or miss. Sometimes, the staff will be very friendly and quick to make your order, but other times, you'll be stuck in the drive thru for thirty minutes with horrible service. Understandably, it is located on two of Gainesville's busiest streets, but they have yet to figure out an efficient system. This mediocre service is heightened during their happy hour, so be wary of when you plan to get coffee. In addition, they are often missing certain types of food items; they didn't have blueberry muffins or a large range of donuts when I went. Overall, this isn't the worse experience, but I would consider going to another location if you truly need coffee. read more

My French cruller didn't seem cooked all the way through. There was no frosting, and the bottom was soggy as if it had sat in a puddle for a while. It didn't taste edible- like I was eating something I wasn't supposed to. Also Stephanie in the drive thru was quite possibly the rudest drive thru presence I've ever experienced read more

Dunkin' - French cruller - Donuts Near Me - Gainesville, Florida

I just left this location and number one I had to wait way too long to even be acknowledged that I was at the drive-through when there was only one car ahead of me at the window. When I was acknowledged she basically said you can go ahead with your order. So I ordered a holiday blend and the first thing out of her mouth was what holiday Blend, what is that? So I told her it was the holiday blend hot coffee and she immediately said ,we have a holiday blend ? I don't think we have a holiday blend. I don't know what you're talking about. Anyway I got frustrated and left so obviously your employees are not trained properly and do not know what is on the menu read more

I normally go to this location but I won't be coming back. Today I went through the drive-thru and there was a homeless man standing in front of the Dunkin' Donuts drive-thru menu. This man was staring at every single customer that went through the drive-through. Not only did I call before hand to report this, but when I went through the drive-thru myself and got to the window, "the manager" Stephanie was super rude to me when I reported this. I have no idea why there is a tolerance for someone standing outside of your drive-thru window, making customers feel uncomfortable. I will literally go out of my way to Go to a different location. read more

I'm giving a one star mostly because the drive thru line is almost always extremely long to the point where it goes out into the street and thats dangerous. I've also had my drink handed to me with a loose lid and had the hot coffee spill all over my hand and the worker just looked at me nonchalantly and said "sorry". Do better. read more

I wish zero star was an option. The staff at this location are exceptionally rude and incompetent. The coffee is even worse. I assume this location's management does not bother to train their employees in customer service skills or how to make something as simple as coffee correctly. Or maybe the management is the problem as the seemed to be present during this visit. It's a chain so the coffee should be consistent but when employees could care less this is what you get. Even more of a reason fast food companies are going to kiosks and robots. No rude employees and the robot can actually do such a mentally challenging job as make coffee drinks. With all the other negative reviews referencing rude staff I'm not alone. So save your self time and money skip this location. Never had a problem in years of visiting other locations. read more

I called this location to ask if they were open today considering Hurricane Nicole was impacting our area. When I called the first time, they answered and said it was Taco Bell so I hung up and regoogled and redialed the number and they said that they were Steak and Shake and when I asked if they were Dunkin they said no. I had my friend call too and they did the same thing to her. Very unprofessional and ridiculous. read more

My rule of them before I write a bad review is I have to go there twice. The first time at between 5am-6am. There was one person taking orders and other making the orders and someone at the window. 2 people before me. I finally got a ice coffee 23mins later. The second time was between the same hours. No one was in line, so I was looking forward to quick service. The lady said I'll be with you in a moment. 6 full mins pass and I am not helped, so I decided to leave. Bad experience, especially since this is the only coffee near by. read more

Dunkin' - Donuts Near Me - Gainesville, Florida

Worst dunkin donuts i Have been to. Just changed locations for my job and the location on Archer Rd and 34th is on my way. I stopped there the last 2 days. Yesterday i ordered a Hot Chocolate and when i got to work and took a sip of it, it was coffee, which i dont drink. So this morning i stopped again, ordered hot chocolate, a donut and 2 of the snackin bacon. Something told me to look at. Got to work and no donut. This sealed the deal, i will never visit dunkin donut again. Said thing is the manager is right there bagging orders hello read more

This location has the literally worst drive thru once they tried to have a worker monitor the line. I understand why they do that because of the location, but the person always has you move to the other entrance....which would be fine if he didn't allow people who drive up AFTER you to go in front of you from the same directionI was in originally! I'm on a time crunch in the morning and I already only drive in if it's a short line because it takes forever to begin with, so they constantly make it longer than it should be with workers who don't do their job, pick and choose, and sit in their car. Instead I'll leave and this is the last time I'll go to this location. Starbucks is better anyways. read more

Made an online pickup order almost 2 weeks ago, and was about 20-30 minutes late picking up so it obviously gave the staff more than enough time to complete the order. Instead when we arrived, my boyfriend and I were greeted by an incompetent team who had no idea how to fill an online order correctly. After spending another 20-30 minutes inside waiting for the order that should have been ready a LONG time ago, the clueless staff offered my boyfriend a flat of 4 drinks not once but twice AFTER he already explained that the drinks weren't his and that they didn't even have the right name on the side unless he looks like a "Megan" to them. After the second time he declined the drinks that weren't his (the whole order we made was 2 lattes and a half dozen donuts) he was asked the name on our order an additional 3 times because the employee helping him didn't have a memory longer than 8 seconds. They didn't have any of the donuts we ordered, so we got a bunch of random gross ones, and the drinks were laughable. The kicker was that the employee serving the HOT DRINKS TO-GO didn't feel the need to put a hot drink stopper in either, and in his rush to shove the drinks at my boyfriend, one of the hot lattes spilled over onto my boyfriends hand and made a good little burn mark for a few hours. Do yourself a favor and go LITERALLY anywhere else in the morning. I used to stop here every day on my way to work, and it's progressively gone downhill the last several months. After reaching out to customer service and explaining the situation end how dangerous this location has become, they assured me that it was being taken seriously and that I would be getting g contacted by someone on the management/ownership team of that location. That was a week ago, and DD customer service and this location is laughable. They're honestly lucky we aren't sue-happy, because this potential lawsuit would've paid us a pretty penny. read more

This is the WORST dunkin I have ever been to! They are always out of products, never get your order correct and quite frequently forget items. The thing that really sets them apart is even though I state I have a dairy allergy and order items without milk (example: a bagel with bacon and egg) more often than not I'll have CHEESE on my bagel. I'm tired of coming here and want to warn others that they don't take allergy's seriously. read more

Paid for large with extra shot of espresso and got a 60% full cup. Not worth it at all !

More like "America walks on Dunkin" This is the slowest location I've ever been to, no disrespect intended as they're pleasant people But they always take such a long time. Great people, but don't go here in a rush. read more

This is my chicken biscuit. It's burnt and hardened and I can't eat it. Not ok to serve to your customers. read more

Dunkin' - This is the chicken biscuit I got. Not ok. It's burnt and hardened and I can't eat it. - Donuts Near Me - Gainesville, Florida

Recently I've been coming here in the mornings and the morning customer service is MUCH better than anytime else during the day. Drive thru is super fast (they do almost one car a minute) and friendly! read more

This seems to be a very popular location. The drive through line is always very long, so I preferred to go inside the store. When I went they were out of both normal kids and almond milk. This is a little frustrating for those with milk allergies. I also wish they had skim milk. HOWEVER, the staff is incredibly nice and helpful. The girls working there were so friendly that it made up for the items they were out of! read more

If I had the option to give no stars I would, this Dunkin Donut location is never consistent and I've given it multiple opportunities to satisfy me and they fail every time; either forgetting something, making order incorrectly or the totally wrong order.. I understand how busy it can get, but when I go and it's just me in line it frustrates me, and not the mention how unprofessional this locations employees are .. never going back to this dunkin again read more

I've lived in gville for abt 2 years now, this location is across the street from me. so of course i've been there many times and tbh always a disappointment. ive given them a lot of chances since it's literally 2 min away and so convenient, but i'm gonna start driving to a different one. the coffee is sometimes good but mostly tastes like trash even when i pay extra to add stuff to try to make it better. they are always out of things, the line is always long, and they're always short staffed (which isn't the employees fault but they have bad attitudes anyways). DONT try mobile ordering here, they never go through and they'll either make ur drink once u get there (which takes an extra 10/15min) or u just don't get it at all. also as other reviews have said, the parking lot and layout is really small and strange so it backs out onto the road and other parking lots, and people do end up cutting u a lot. anyways yea i LOVE dunkin but i'm absolutely staying away from this one from now on. read more

They messed up on my order and they told ME to go back around the drive-thru... truly tragic

I only go to this Dunkin cus its the closest to my work ,but god damn are they incompetent. Always got flies in there around the food, its gross. Tried ordering a cold brew through the app so I could get them points and the bitch at the front counter says they're out. I ask for a refund cus I wanted that cold brew and this bitch had the audacity to offer me a muthafuckin Iced coffee (which is cheaper). Says they don't do refunds, when I've literally gotten a refund before; she just doesn't know how to do her job. Then afer like 5 minutes another bitch comes out with the coffee saying they had cold brew the whole time. Everybody in that place gave me an attitude, ridiculous. read more

I ordered the KitKat cappuccino during happy hour around 6:15pm-6:20pm. When we first walked in there was already a weird vibe but we ignored it and ordered the drink. They made us uncomfortable with the bad service. When we ordered they had no idea how to make the drink and they were all confused. After we got the drink it was nasty and that's what it looked like. Not happy :/. read more

Dunkin' - Donuts Near Me - Gainesville, Florida

See all

Stopped here on my way back home to Georgia.. restaurant was tiny! Wouldn't hold more than 5 guest at once. The ONE bathroom was horrendous!!! Man at the register was unpleasant and appeared to hate his job! Gloves were not worn when handling my donut, and my coffee didn't have sugar in it like I asked. The only reason this Dunkin' is getting one star is because my donut was tasty! read more

Don't expect staff to be friendly or provide good service. Food is ok if they can get your order right

Well trained crew store hours for front are 5am til 10pm and drive thru is 5am until midnight! Wish yelp would fix it read more

Dunkin' - Donuts Near Me - Gainesville, Florida