We arrived at 1:00 pm and although we were at the counter for 10 minutes, we didn't see service until 1:09. We all ordered and they got 2 out of the 3 drinks wrong. The coffee my friend ordered was completely bitter and my other friend ordered a strawberry coolatta. She received a vanilla bean coolatta 20 minutes after and upon requesting the correct order, the worker (Kayla) rolled her eyes and said she'd remake it. We waited another 20 minutes before my friend finally asked them the ETA on her drink. They said they had no idea what she was talking about. read more

My frozen coffee is blended horribly...there's huge chunks of ice all throughout the drink...don't go here for your dunkin experience read more

Dunkin' - Coffee & Tea Near Me - Harrisonburg, Virginia

They ignore walk-ins while serving drive through. Had to wait 15 minutes for a plain brewed coffee. Never had service this bad at a DD. Never again. read more

Absolutely do NOT go here unless you feel like giving out charity. They will take your money and ignore you when you ask for your food. All I ordered was a blueberry frosted, a Boston crème, and a bacon egg and cheese bagel. Waited in the drive through for 10 minutes, the girl inside obviously didn't know what she was doing so I'll give her the benefit of the doubt. Probably new. But the gentleman working in the back (I assume the owner or manager, I'll refer to him as manager.) ALSO had no idea what was going on. I had to walk in the store and ask the girl for a refund (which she didn't know how to do) and the manager definitely heard me ask but pretended like I wasn't there. Waited a couple more minutes to be acknowledged by the gentleman but he was intentionally trying to ignore me. I had to raise my voice (not rudely, just wanted to get his attention) and ask him for a refund since it was obvious I was not getting my food. What's even worse is that the doughnuts that I wanted were literally on the shelf right behind the guy as he worked out the refund. Never go to this location. On my way out I overheard a girl telling the manager that she was supposed to be coming to work there next week and for her sake, I hope she finds somewhere else. Edit: I did get coffee too. The coffee was good. read more

Quick stop on our way from TN. Coffee was made just like I ordered. Staff was friendly and quick. Bathrooms were clean. Can't ask for more. read more

Came in to get coffee at 8am and witnessed the most hostile work environment. The manager was yelling at the girls who were working to keep up with the rush. She was yelling in front of all the customers at one of the staff that she was sending one of them home because she "couldn't keep doing this". Seems like she is really failing at being a good manager. That's not how you treat your staff :) especially in front of customers. She was also not friendly at all with customers. So sorry you all have to deal with her! read more

Most of the bad reviews on here just seem to be from people over reacting over stupid stuff. This place is really close to my work but I just can't do it anymore. You will sit in the drive through in the morning for 15 minutes and not move an inch. If you try to order ahead in the app... they ignore those orders completely. You have to tell them what you got. It's not a bad day once in a while thing anymore. Every morning is impossible. They need more staff on in the morning or better staff. read more

Went to the drive thru at 7:59 pm - received a lovely automated message that they're closed despite their posted closing time being 8 pm. Drove to the window and the employee was nice enough I guess for letting us still order but then had the nerve to hand us burnt coffee - $7 for two stale, burnt-tasting coffee leftover from this morning. Automatically went across the street to the 7/11 to try and salvage the money I just wasted on these god awful drinks and the employee was nice enough to give us creamer and sugar. We were also told we shouldn't have been charged for old coffee that they're just going to dump down the drain anyways. Yeah, no kidding. read more

If I could give a 0 I would. Literally the rudest staff I've ever met. She (Nikki) had an attitude from the beginning of the order to the last second. I'll be looking forward to calling the owner soon about this "manager". read more

One of the most rude experiences we have ever had at a drive-through. The girl at the window was very impatient while we were deciding what we wanted and when she was ask if she knew why Chick-fil-A is top rate, she said I don't really care. My husband was going to tell her that it was because they always feel it's a pleasure to serve you and obviously it was not to her. She forgot that customers are why she has a job. Call to talk to a manager and when the other girl came on and she would not give us her name so obviously she was not the manager. Not a good experience! Only chose one star because there was not a zero read more

Went by the store at 6:40, online and door said it was open at 6 am, store was closed. Lights were on, employees inside store, doors locked. They should adjust their hours online and in store or manage the business better. read more

We were just visiting this Dunkin' on our way from Radford to our home in Northern Virginia. I don't normally order Dunkin food so we came inside to get coffee and donuts. The young man working was so patient and kind. We really appreciated him! We would definitely visit this Dunkin again! read more

New coconut drinks are delicious. Nice barista. Good price. Clean. Convenient right off the interstate.

The staff was kind, helpful, and quick, despite there being so many people in line. Plus the coffee and donuts were delicious! Extremely clean as well. But A+++ for the staff! read more