The last 2 times I have been there my coffee was TERRIBLE!! It's in the morning there is no way my coffee should taste that bad. I will not go back that's for sure!! read more

Dude as much as I genuinely HATE posting bad reviews, there's been too many times I go there and something is messed up. One time no one answered to take my order, the next time we asked for bagels, they weren't toasted. Didn't know I should clarify that??? This morning I went there my iced coffee was kinda sour -- y'all are the closest to my job that's why I continued to come but after todays coffee, I don't think I'll be back. I hate to leave off on a negative note, but I will say tho there's one guy there thats there thats always very nice I think his name was Branden, very polite esp when I came back in to complain a couple weeks ago. read more

Something is always wrong or missing. Slow asl. I only come cuz it's close to my job but man they need a new manager or something cuz it's ALWAYS SOMETHING. read more

I like DD - the coffee, the donuts, the sandwiches - what I have an issue with is Customer Service. This location lacks any type of decent Customer Service. I've had several trips ruined when I was running through the Drive-Thru where something was out of stock, or there was an issue with the item prepared incorrectly, or burnt entirely. I can forgive if the situation is handled correctly, but when the Manager sends you an email from his personal account and is totally rude about it, that's the last time I will visit this location. The location in Hammond on Kennedy Avenue is the BEST in my opinion with service, quality, and speed. Not to mention they are more efficient and even do their best to recognize their Customers. I gave this location three chances to make up for the mistakes but they are still left unsolved. I even complained to the corporate office, who only refers you back to the franchise location. So I get nowhere. Don't visit this location if you are looking for a good experience. read more

So far so good. Enjoined a nice coffee sadly still no banana chocolate bread. Thank you very much for the replacement of a bagel and cream cheese read more

Service is terrible every time I come. The workers sound like they just rolled out of bed & can't be bothered.

The absolute worst establishment I've been in. Not only were the employees totally incompetent and seemed like they didn't know how to do any parts of their job, nothing was frozen and they still made us pay for it. We ordered ice cream from the Baskin robbins side and the labels were all wrong. They only had small kids cups so the girl literally put an adult double scoop into a kids cup. It overflowed and made a huge mess and she just handed it to me as is. Then they only had sample spoons to eat it with. The ice cream was melted and got everywhere. read more

One of the best Dunkins in N.W. Indiana. They' may be busy at times, but the workers there are always friendly, and they know my mom's favorite drink and always polite to her. read more

There food is so good!!I tried there ice coffee and donuts Dunkin' Donuts is the good coffee place I ever seen!

This one is closest to my house, however I'm going to start going to other Dunkin's in the area. I'm tired of coming, and never getting what I ask for. Ovens are never on, don't come expecting breakfast/lunch. They close whenever they like, I've seen them close at 6pm before. Terrible customer service from some employees. read more

Poorly managed and extreme lack of efficiency...and respect. Sat in a line of 8 cars for over 30 min. I only stayed bc I ordered OnTheGo. Rude guy on intercom. Then appears to be same rude guy, quite disheveled looking with his Apple earbuds in who messed up my order. Then wanted to know what I had. Then said I should've told him what I had from the beginning...which is just OnTheGo for Mark at several other DDs. Ridiculous attitude. Then I'm given what was once a hit sandwich in a bag with no napkin. I open the sandwich and it's cold and soggy. 45 min later I have a pile of garbage that a bird would walk away from. There's plenty of other DDs in the area. Go to one of them. Any one of them. Save yourself the BS at this location. read more

One of my favorite dunkin donuts to go to, usually friendly. Today was different, first my order was wrong. Second Law Enforcement is the same doesn't matter what agency you work for but even on a holiday the one worker treats a law enforcement officer rudely. read more

Is 0 stars possible?! Because that's an accurate rating for the extremely low quality of service ESPECIALLY in any food. Buyer beware read more

Dunkin' - Picture is worth 1000 words. Would YOU eat this? I'd sure hope not. - Donuts Near Me - Highland, Indiana

I have no idea how this place is still in business... If I could give zero stars I would. I stood there for at least five minutes without any acknowledgment from anyone that was walking by the register. Then They're out of everything and don't tell you until after you pay, and when I requested a refund they had no idea how to process a refund and had to call somebody to figure out how to do it. Everyone in there was extremely rude the entire time. Will tell everyone I know to never step foot in this Dunkin location. read more

Today I bought my last cup of coffee from Dunkin. In beginning of the year an extra large coffee cost me $3. I used to stop at least once a day sometimes twice. Since then they have had 4 price increases. And with every price increase my consumption has dropped. Today I stopped (the first time in weeks) and my extra large coffee was $3.52!!! So from the beginning of the year 1/1/21 to today 12/7/21 an extra large coffeee went from $3.00 to $3.52 a cup. And with that price increase they just lost a loyal customer. Guess I'll either brew my own at home or stop at McDonald's for a cup of coffee. read more

The cook that you have working there is a rude disgusting individual. Today was my second encounter with him and he stared my children and myself down as he walked out a order. The first encounter was a few months ago. He brought my order to my car, I watched him take hashbrowns out of my bag and eat them. I rolled my window down as he was stuffing napkins in the bag with his bare hand. There was words exchanged. He was rude as ignorant. I requested a refund the manager acted as if she didn't care. I will never visit this location again. read more

Everytime I come here the employees are not friendly. They may be fast but I like to be greeted and not totally ignored when I grab my items. read more

I was there this morning, pleasantly surprised at how courteous the staff was and how well they did preparing my order.

This Dunkin' Donuts has gone downhill. The employees and especially management are down right on friendly and rude. Employees dress and look like slobs including management. Walking around with their shirts on tucked food all over them, disgusting! Establishment is filthy and the owner doesn't care how their customers are treated. Stay away from this Dunkin' Donuts! read more

Awful service. They seem to constantly be in a hurry to get me out of the drive thru, which would be fine if they actually listened to my order. I cannot even tell you how often I have said "NO SUGAR. PLEASE. CREAM ONLY." and then got my drink... filled with several heaping spoonfuls of sugar. And I can't go back to complain because I've already wasted 10 minutes waiting in line. I have no other options close to work, so it is very stressful that I can't get my morning coffee most days. read more

Worst Dunkin Donuts in the area. I have complained to the owner before that the staff is untrained and can't make a good cup of coffee to save their lives. They never get the order right cause I don't think they are paying attention when they take the order. Half the time the sign isn't even on so it looks closed. I refuse to go here and drive out of my way to go to another location. read more

Ok, so they are better costumer service than the one on Indianapolis Blvd...... HOWEVER, what hours are they open are closed are up to who works that day. I went the other day in the morning and they decided to open 20 minutes late.... ok fine maybe a legit reason. But I go through the drive thru and it is 8:52pm.... I knew they closed at 9. But an iced coffee is all I wanted and she says "Sorry just closed" WHEN 8:51????? If you are open until 9, then that means you close at 9! I would just say if you go be sure to call and find out not what the hours of business are... ask what hours do they feel like working for the day instead that way you wont waste your time. read more

I don't typically complain about food service employees because I've worked in food service. They were very rude while taking my order in the drive thru, when my friend and I received our coffee they also managed to give me plain coffee instead of mocha peppermint, what I paid for. At least if they are going to act like they know everything they should try to get the order correct. read more

On behalf of the Highland High School Swim team, thank you for partnering with us to make our invitational a huge success! The manager and staff were exceptional in customer service and community relations!!!! read more

Everytime I come to this Dunkin they mess up my coffee and are extremely rude. They never greet you in the drive through and always seem to have a bad attitude. I used to have a pleasant experience here when one certain employee worked, but I do not think he works there anymore. I would just like them to be polite and get the order right for the 5 minutes I'm in the drive through. read more

Great place. The young man behind the counter on November 7, 2015 at about 10am was efficient and quick and courteous. Got in, got out with no problems. I will return again. read more

Okkkkk.....first of all, I am a MALE, a man. This is a small D. Donuts place. Their sign outside is always empty and you can't tell if the place is opened or not. The place looks shady. Their windows are also covered up with posters and ads and you can barley see if there are people inside. Anyway, being that's it's a freezing cold day, I decided to get a large extra coffee, and I went to this place because it is closer to where I live. I went around 1pm and saw that there were cars on the drive-thru. The cars were moving a bit fast, and I gave my order to the intercom. I pulled my car to the window. There is a young guy who collected my money, handed my receipt, and gave me my order: extra large coffee and a Boston cream donut. When I was driving forward, the guys says, "Have a good day, ma'am". I am driving, thinking, "wait a sec - did he say ma'am, or man"? Then I hear someone from the window whistling. I had worn a hat and a coat and sweater, plus gloves, because it's winter, and the temperature was -10 degrees. So What i worn shouldn't have cause anyone confusion if I was a man or woman. And I don't have long hair. Plus the whistling afterwards seemed not professional. I had some gut feeling before telling me not to go to this D. Donuts place. Well as of today, I will not return. Tom read more

I honestly wonder what percentage of drinks you get correct. Worst Dunkin in the area By FAR

I stop to get coffee and donuts for school frequently and my orders are quick and accurate. The manager, Tracy, and other employees have been helpful when I place big orders. read more

They were very short and rude in the drive thru. After that they got my order wrong as usual. Every time I go to this dunkin they manage to screw the order up somehow. Very unhappy with the service here. read more