DD...what's not to love? At this location, the coffee is always hot, the donuts are always fresh and the dining room is always clean. The only questionable component is service...and it's usually average at best. But, let's be honest, that seems to be everywhere these days...very SAD. The nice thing about this chain...it's EVERYWHERE...so, I have another shop to go to about a mile away. Today, I ordered a Vanilla Chai and a Boston Kreme Donut. Something Fresh is Always Brewin' Here. read more

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Understaffed. Add Villagers who don't know what they want! Not that complicated! Service tends to be slower than most Dunkins. read more

Dunkin' - Donuts Near Me - Lady Lake, Florida

Are my online orders irrelevant? I always have to read them what I ordered like they can't see it?!! The manager at this location at 6:50pm on 2/21/26 sucks. She is rude to her team and the store is mismanaged bad. The customer service from the manager is terrible they really need a new set of eyes. read more

The people who work in the early mornings are charming and delightful. So many smiling faces to start my day off. i look forward to saying "Good morning" to these lovely people. While I like Dunkin's coffee, the donuts appear to be baked not fried. It's the frying that add all the flavor. Not sure where all these 1 star reviews are coming from. It's a Donut Shop people. Villagers, lets tone down the arrogance and entitlement. You can bask in your privilege at appropriate places. Not a frigging donut shop. read more

This has to be the worse dunkin experience I ever had :( They were not doing mobile orders at all. It was quicker for me to cancel the mobile order and wait in the link at the register. The employees were literally yelling and screaming at each other. This dunkin seemed like the most unorganized coffee place ever run. I think I'll be avoiding this one for a while. read more

Sunday morning and you only do drive thru? Why? Open up the lobby. The line is a turn off. Going elsewhere. read more

every morning before I go into work, I use my mobile order and they make my drink so great everytime! they make sure to put my extra pump of caramel and the black lady at the window was super friendly and they're always quick with it! read more

Takes 40 minutes for one drink and the drinks aren't made right ever. Rude employees. Food is not good. Worst Dunkin

I came here a few times and it has always been pleasant. HOWEVER, today I had a friend in the car with me and the order was a little bigger than normal but nothing over the top. This female person (because I refuse to call her a lady or a woman) said "I don't know why they ordered such a big order through the drive thru and didn't come in." Something must have happened cause even the lady who is always pleasant had an attitude. Hope her day gets better. Also my friend's sandwich was burnt. read more

Awful... The interior was dirty, and there wasn't a single booth that had been cleaned or wiped down. Good thing I had brought some alcohol wipes. I wish I had taken more pictures. Cleanliness seems to have a zero-priority at this location. I ordered a coffee and 'coffee cake' muffin. Blueberry was my only other choice. The coffee was weird. Dunkin' Donuts coffee has always had a distinctive, pleasant taste. Here, I had no idea what I was drinking. It didn't taste like what I'm used to. And the muffin had a staleness to it. Service was mediocre. The drive-in window had priority. I had to stand at the counter for nearly 5 minutes. Once I was finally served, the girl at the counter was only as nice as she had to be. People were stacking up behind me. For at least 10 minutes of the time I was there - maybe 25 minutes total - someone who appeared to be the manager stood near the door offering apologies to a woman who had come in to complain. I didn't listen to the details, but given my experience and reading the other reviews for this place, I'm guessing her complaints were quite legitimate. This place is a greasy dump. I'll never go back. Management needs a good kick in the rear. read more

Dunkin' - a muffin and a cup of coffee - Donuts Near Me - Lady Lake, Florida

Had a good experience. My latte was ready fast and hot. Young man who weird on me was friendly, respectful, and was good at his job.

This Dunkin is awesome I love the manager here she is awesome she makes sure everything leave out fast and accurate the food here is good and Fresh never once did they get my order wrong read more

Dunkin' - This photo is their new Iced Latte - Donuts Near Me - Lady Lake, Florida

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Horrible, r Toasted bagels burnt, they serve you food with no napkins, and to me, just lock your doors close up and stay home if you can't get it right. This is the most elementary thing is making the food correctly. Yes it sucked! read more

Out of my last 8 App orders only 1 was ready when I got there within 5 minutes of placing the order even though they had no one in the drive thru or in the lobby. Today I ordered and was at the location in 4 minutes. Once again no one was in the drive thru or the lobby and 3 employees were standing around talking. One asked me if she could help and I told her I'd ordered a dozen. She walked to the printer and pulled the ticket and started getting my donuts. She answered a drive thru customer and stopped getting my donuts to get their order together. She'd been gone for a minute and another employee asked what I needed and I told her she that the unfinished dozen was mine and she said ok. I waited another minute and the original employee told the girl who'd asked me about my order that my ticket was on top of the donut case...and SHE finished getting the donuts. Why have an app to 'skip the line' when that doesn't matter...AND how rude to start my order and then leave it for someone else. Useless staff at this location...except for the new girl who actually finished my order. read more

Consistently out of several products. When I ask why, I'm told that they can't get anyone to work, so sometimes it's two or three people working and sometimes only one. The products they are ALWAYS out of are still on the menu. The employees don't appear to care, but if their story is true, what's Dunkin' Donut Corporate office thinking to allow this to continue. It has been way since Biden took office. Something smells. read more

Avoid this Dunkin at all costs. They won't get ur order correct and if they do the food/drink just tastes terrible. I feel sorry for the employees they seem absolutely miserable. No love in the environment. Go here if u want to waste ur money. read more

This location has become more trouble than it's worth. Two days ago Saturday 9/11 crew had store cleaned up one hour before closing time. Nothing to buy and not helpful at all. Today 4 ppl in inside ahead of me with wrong orders from drive thru. I think I'm done with this location for a while!! read more

Every time I go to this dunkin they take forever to even acknowledge their customers. There was no customers but me in the drive through and not one of the workers came to the intercom, I then drove up to the window and they just looked at me and continued to ignore me. read more

Former worker here! i quit in September, here's what i can tell you. the inside of this place is so gross, seems like nobody ever cleans. the manager is so rude and does not care about the business AT ALL! i tried to make it better there with the small time i was working but it was so hopeless. People smoking in the back, always out of either cups or flavors. didn't train me at all, first day and worked 4:30AM morning rush, no clue what i was doing and nobody helped me, i tried to help where i was confident. Nobody ever cleans the lobby either! gross place and terrible place to work. definitely avoid going here read more

Paid $15 for a chai latte to get delivered and it was half empty. Would not recommend. read more

Dunkin' - Half empty Chai Latte - Donuts Near Me - Lady Lake, Florida

Coffee perfect! We've been traveling and every other Dunkin' had to remake my coffee except this one. Service was quick and the man's voice was smooth like jazz. The hash browns were hot and they even gave my dog whipped cream. read more

I was thinking of getting a donut but there is a smoker in front of the door and smoking so I feel unsafe and not sure that the place is any good, to have an employee smoke at the front entrance is not good place to get a donut. read more

Would not Recommend this place to eat at very dirty I saw roaches by the food station and the creamers the managers are very rude and doesn't know how to talk to employees or customers. The whole service is terrible. The mangers doesn't help the employees just stand in the back outside smoking and let's one person does everything. They don't work as a team. Very bad environment. read more

Went there this morning ordered a sweet tea and big Texas sandwich with bacon that was $5 just for sandwich . Needless to say when I got home they completed screwed up my order and gave me a sausage sandwich ( which I don't eat sausage) and a regular tea not sweet. Don't waste your time or money at this place if they can't even get a simple order correct! Threw breakfast in garbage. I was there day before and ordered same ate inside and when I asked for a tea refill they refused. What place doesn't give ice tea refills ? Go to McDonald's for breakfast better option . read more

Went into the drive through and asked if I could order. It was pouring rain and only a couple of customers inside. I was hoping to get a cup of hot coffee and some hot drinks for my teens/kids after just getting rained on trying to get in the car from Publix. The young female employee informed me that I could come inside but the drive through was closed. I replied, "in the rain?" This DD hardly ever has business. Obviously they weren't wanting to work today. Great service DD...sometimes we have to think about the weather in order to actually make some money?! read more

New to the area. Took two teenagers to this Dunkin. After an hour we finally received and finished eating our food. All we had total was 2 bagels, a breakfast sandwich, 1 coffee and a tea. The service was ridiculously slow. I went with my husband yesterday. Drive thru was still pretty slow and didn't get my order right as they forgot things. I'll find another Dunkin from now on. read more

Awful!!! Made everything in the order wrong and we're very slow. Do not recommend this place at all.

I waited at the speaker to place my order for a while bc they told me to hold on... I was the only one in drive through and there were two cars in the parking lot. & 3-employees inside. I ordered an ice coffee for myself, and a ice coffee w espresso for my sister who was at work. They hand me an ice coffee with no ice, no ice it's almost comical, and then they hand me the other and it had 3 pieces of ice in it. I asked for a large cup of ice on the side after seeing the coffees and they handed me a large cup half full w ice... They also handed me the espresso on the side because they forgot to put it in her coffee. I've heard about how bad this Dunkin was through family and friends so I expected maybe it's a 50/50 chance I'll have a good experience. I was wrong. read more

Dunkin' Donuts servers are very nice. They try their best. Protect forever to get anything there. I need more help. They run out of everything. Very disheartened with this Dunkin donut in this location. I have been to other Dunkin' Donuts they give great service. And don't run out of anything. read more

I'd give this place zero stars if I could. I TRULY do not understand how they mess up my order EVERY SINGLE time. Seriously, there has not been one time where my order has been correct and for some reason I go back thinking "they can't possibly mess it up EVERY time!" But they do unfortunately. Missing food (maybe my fault for not checking) but I shouldn't have to. Mixing up coffees with incorrect flavors/cream/sugar and I promise you my orders are not complicated lol. Messing up breakfast sandwiches. How can you forget bacon on a bacon and cheese sandwich? Yes I was really given a grilled cheese on an English muffin. It's ridiculous. I don't dare to go back in and ask for the right coffees seeing as most (not all) of the young people working here seem rude to begin with. And don't bother going in the evening within an hour of closing either. You will sit at the drive through for five minutes with no acknowledgement then drive to the window only to see the employee standing on their phone. Either these people don't care at all or they need better management/training. I try very hard not to write reviews but I've had it with this Dunkin. read more

Even the drive thru line takes FOREVER LAME!!! I come here for a quick coffee while I have 10 minutes on my lunch break and I always end up waiting read more

I wish I could give it a zero. One person working checkout in the AM.?? While standing in line cashier scratched her head before removing donuts. I turned around and left. Gross!! read more

Sunday 2:30 pm. Mostly out of everything from what I saw while waiting. Two people in front of me. Each had one coffee/drink each and it was taking forever. My turn came and I waited 7 minutes and none of the four acknowledged I was there. They were doing all the window orders and none of inside folks waiting. Decided to leave as did lady behind me and as I opened the door for her exiting I heard one of the four employees ask who was next I'll not visit again. read more

I went to Dunkin this morning and ordered a hot chocolate that was delicious. No complaints :)

Ladies bathroom doesn't work. Door doesn't lock and toilet doesn't flush! Place could really stand cleaning and sprucing up. Looks dirty and worn. read more

I went to this Dunkin' Donuts/Baskin Robbins twice. Both times were disappointing. The first time I noticed there were flies inside the building, which instantly made me want to turn around. But there were only two, and the employees seemed polite, so I gave it a shot. I have this bad habit of trusting people to get my food right. So I got home and noticed my bacon egg cheese on croissant was lacking the croissant and was on a bagel. It tasted fine, but it was disappointing and discouraged me from returning. Then, the next day I gave it another shot and ordered donut fries and, again, a bacon egg and cheese on a croissant. Again, I trusted the order to be okay and I left. So once I unwrap the sandwich, I see the croissant is extremely burned, like scorched. It's almost entirely blackened on one half, top and bottom. Of course I called them to tell them, the employee begged I come back in the morning, I told her I could return in a couple hours as I had to commute back that way, but she just kept telling me to return the following morning. That to me was a bit ridiculous. I will not be returning to this location. The only positive part is that the employees seem very polite when you order. read more

This is the worst run DD I have been in. The wait in line to get anything is long. The people behind the counter are for the most part clueless what customer service is about. Everyone seems to be in a consist state of training. The corporate office should be more concerned. Bathrooms are dirty, no paper towels. It seems like you should be able to deliver service but its not happening. read more

waited in line 20 min. one person doing the coffee and donuts and making ice cream orders. HIRE SOMEONE. I overlook the overflowing garbage cans when I go there and hope its cleaner behind the counter than in the dining area. the health inspector must be on vacation. read more

Clean restaurant that is brightly lit and serves their famous great coffee Good quick service My only complaint is that the Dunkin Donuts around here do not offer internet service to their guests. Come on, join the 21st century! read more

Not a happy camper ... I'm a waitress so I know how important it is to make someone's order correct. I went to this drive threw on my way to work and the girl was very patient with me because I didn't know what I exactly wanted which was the only good thing about this experience. I ordered a sausage egg and cheese on a plain bagel with a vanilla bean colatta and hash browns when I got to work and about to enjoy it I see the hash browns are soggy and have no crunch and my sausage egg and cheese is on a burnt biscuit not close to a bagel. I'm not even going back to change my order I'm giving it to someone else and going to find some breakfast read more