This store has very inconsistent customer service. When it's bad like today they are very rude at best. The man handling the drive thru window should be pulled and bring back the women. His ignorance and negative manner makes people not want to come back. read more

Got iced coffee this morning, went to sip and a long hair was in the iced coffee, really disappointed read more

Dunkin' - Hair in my drink - Donuts Near Me - Limerick, Pennsylvania

My wife LOVES this store lol. So I love it with her, she finds everything she needs plus more. The staff is always friendly and helpful. They even have called to tell us stuff we need is in stock. read more

Dunkin' - Front of the store. - Donuts Near Me - Limerick, Pennsylvania

Everyone is always friendly. Food is fresh and my order is always correct. This location is better than the other locations around.

Well I came back here tonight. Wasted my birthday drink on a large watered down pumpkin swirl iced coffee. My fiancé ordered a medium iced coffee with caramel swirl, but they gave him pumpkin swirl instead. Definitely not going back to this location if they are going to be stingy with the syrup and mess up the orders. I noticed they didn't put any drink labels on the coffees either like the Dunkin' near me does. Very careless. read more

Dunkin' - Watered down iced coffees that are supposed to have a flavored swirl - Donuts Near Me - Limerick, Pennsylvania

Best selection of Munchkins in the area! Also the staff is friendly. Many times they have given us complimentary regular size donuts when we order the Munchkins. The Coffee has always been hot and the taste is not bitter. I have also used the drive through and had no problems and the staff is fast. They definitely deserve 5 stars! read more

I shouldve read the reviews but it's Dunkin Donuts and who reads a review on them before going in. And it must be an Indian thing to be cheap, which permeates from owners to employees. Every time I've been to a dd and ordered a butter bagel, Ive made sure to tell them to have enough butter on it and not let the bagel be dry--today was no exception. And just as it happens everytime when Indian employees are working, today they also handed me a bagel with little to no butter on it. Seriously people. How much money are you saving? It's freaking butter. This place actually took it to a new level though; the bagel was stale and chewy. Better to save old ones than throwing them out I suppose. Anything to save a dime! read more

Worst Dunkin' ever. Didn't even know what an Americano was and my drink tasted like water. Rude customer service.

Pretty much your typical DD. There is a nice sizable seating area inside and they do offer free WiFi. This location does also have a drive-thru. Most recently stopped in here over lunch and had a coffee and a tuna sandwich on a bagel. This is the first time I've had lunch at a DD and the sandwich wasn't too bad. They toasted it and I liked the warm bagel with the cool tuna salad. I really like DD coffee, especially the pumpkin caramel! Service was quick. What I didn't like about this place was the bathroom. It definitely needed some attention. The door lock doesn't work, but you can still lock the door with a latch hook that they have. The toilet paper wouldn't stay on the dispenser and they only had a hand dryer to dry your hands and the hand dryer sucked! I eventually gave up and just used my pants to dry my hands. read more

This dunkin' donuts is the closest coffee place my house. Every time I order its half-a**ed. Coffee isn't mixed all the way, gotta take the lid off and stir it while trying not to spill anything in my car. One dollop of cream cheese on my bagel. Maybe they have new people working there because it wasn't always like this. read more

Stood at the counter for 5 minutes waiting. No service, just looks with 5 employees in the back.

Ordered three drinks at drive through today. Presented coupons for all of them. The woman at the window took the coupons but didn't apply them to our order - the price on the display didn't change. She didn't return the coupons or explain that she why she didn't apply them. I won't go back to this dunkin! It's a rip off! read more

How about bad service? I was never a fan of Dunkin Donuts til Tmobile Tuesday introduced me to the iced latte after a few free drinks through their app. Every week I have been getting one and I am growing to like their product. Yesterday, I went to the Store on 6 Kugler Rd @Limerick, PA. Scanner didn't seem to work @Drive Thru. Tried multiple times. I was baffled. Yesterday was Tuesday and the Tmobile perk was freshly loaded into my account and it was the first time and I even left the house all day. Well the younger guy at the drive through just said it wasn't working, it apparently says it was already used. The older lady in the store chimed in and said well you can only use it once... accusing me of using the code multiple times. I told her I was well aware of that and I know the codes only work once and it could not have been used yet because I just literally loaded the code into my app. There was no attempt at trying to problem solve or get to the bottom of the situation. Instead they made me feel like I was trying to pull a fast one. While I understand that it is a 3rd party app (Tmobile), THAT IS NOT HOW YOU TREAT A CUSTOMER, you simply shouldn't talk in that manner. I feel like the staff are just really lacking in customer service skills. I went to another Dunkin Donuts @Royersford, PA and it was smooth sailing! I was able to get my Iced Latte with no problem... AND MY CODE WENT THROUGH WITH NO PROBLEM. IMAGINE THAT???!!! I wanted to call (610-495-6540) the store to speak to a manager and also notify them that their scanner might have a problem but their phones don't even work! Called last night and this morning... No answer and their VM is full. No such luck, but I guess that is to be expected since they could seem to care less about customer service. WoW... just wow! I will never support this store again... I will take my business elsewhere, different DD store or better yet just start buying Donuts altogether at Giant instead with their yummy Cronuts (a must try btw) and buy coffee at McDonald's instead! They will give you better service ALL DAY EVERY DAY ANY DAY! read more

Dunkin' - Iced Latte courtesy of #TMobileTuesday redeemed @ Royersford, PA where I received better customer service as compared to your store - Donuts Near Me - Limerick, Pennsylvania

I seriously cannot explain to you how bad this Dunkin' Donuts is, I go to Dunkin' Donuts all the time and unfortunately this Dunkin' Donuts is the closest one to my house. This Dunkin' Donuts has the rudest customer service and make the drinks the poorest of any place I've ever been to....Most Dunkin' Donuts seem to get the sugar granulated doesn't go into an ice coffee they use simple syrup or flavor swirls. Our coffee order always seems to be wrong, this most recent time I went back because my coffee didn't taste like vanilla or sugar was Added... I expected to have a new coffee made for me the proper way instead I got my same coffee and she told me she just stirred it and that was the only thing that was wrong... That doesn't make any sense. Do better! read more

I visit a lot of DD's, usually a pretty consistently good experience. This one is a hot mess. Ordered 4 items from drive through. Iced coffee. More like dishwater with some sugar added. Threw it out it was so bad. Plain bagel toasted with nothing on it. They threw an un-toasted, unsliced bagel in the bag. Plain toasted bagel with egg and cheese. Looked like a lenders mini bagel. Even worse, egg and cheese were as if just taken from refrigerator. Wheat bagel toasted with cream cheese. Burnt and did they run out of cream cheese? Thin spread not even on whole bagel. Everything bagel toasted with egg and cheese. A bit burnt but overall they got this one ok. read more

I just don't understand. We gave them our order for an iced chai latte and a signature iced pumpkin spiced latte. The guy repeated the order back to me. We paid $8.00 and drove off only to sip our drinks and find out we had plain old iced coffee and it was crappy coffee at that! read more

I buy three of the same coffees every single day yes I am a coff a Holick but guess what this Dunkin' Donuts cannot get one drink completely straight do not go there boycott this please go to any other Dunkin' Donuts if it cost you money to drive further contact me and I will pay for your goddamn gas this Dunkin' Donuts is the worst one ever read more

This is definitely one of my favorite they always make my caramel macchiato perfectly. Their sandwiches are always made nice and fresh and warm. And I always carry a reusable straw and they're so used to me coming that they always make sure and ask do ice need a straw. I've never had a problem with service everyone is so polite here read more

This place is the worst..I waited 10 minutes to be served at the register and the place was empty with the exception of the drive thru window. When my order was finally taken, they proceeded to walk away and go back to the drive through window without serving me. I finally got my donuts after 15 minutes of waiting and they were rude. If I hadn't of paid in advance, I would have walked out. read more

Malik sp ??? Thanks for helping my wife and I today after receiving wrong order. We were on our way to pick up a new Honda from the salesman you told us to go to. Great experience and we thank you for your help and recommendation. Maybe we can move up to an odyssey like yours in the future. read more

It's a Dunkin Donuts, so the food (ie, donuts, bagels, coffee) is the same as it is at every other Dunkin (which is a good thing, considering you want consistency). My complaint is with the people that work here. They are frequently rude (especially at the drive thru where I've had the most problems) and mess very simple orders up. read more

This Dunkin' Donuts is sub par. They always screw up my order and act very inconvenienced when i ask it to be re-made. The drinks look nothing like They do on the menu. Every time I order my kids a frozen drink it looks absolutely nothing like it does in the picture which leads to big disappointment. They never put whip cream on the drinks even if you ask for it. I don't know how you could screw up a large hot coffee but somehow they managed to do that as well. Compared to other Dunkin' Donuts in the area this one is pretty awful. read more

Extremely rude employees, drinks are never what I've ordered. Given them several tries and will not return. This last visit, I ordered a frozen mocha coffee - was handed a drink w barely any ice, no mocha and no straw and was dismissed. After asking them to remake, they were visibility irritated. Take your business elsewhere! read more

Horrible customer service. Asked if I purchased a drink could I get my own cup filled with ice for free. She said no problem. I order a Macchiato for Over $5. Then she informs me the ice 'in my own cup' will be an additional $1. Save yourself the aggravation go to the Dunkin in Royersford, great people and they have really do give you decaf when you order it. read more

I don't know why I keep going back here ... the staff is incredibly rude and slow. They seem annoyed with every order. The donuts are often stale. How does the corporate office allow this franchise to be run so poorly? read more

I have gone to this Dunkin more times than I should have. If they get your coffee right you are lucky. They make my coffee wrong more times than not. If you are planning to grab a coffee before heading to work make sure you have at least 5-10 minutes to wait in the drive through line. Also if you order on the go and don't have time to wait in the drive through and run in they will yell at you for going in and tell you next time they won't give you the order. I have given them "second" chances more times than deserved. Disappointing. read more

Average DD, except this one is like a potluck. What you order is not always what you get... I have been burned too many times and it will not happen again. read more

Sunday morning at the drive through. Again, good coffee at reasonable price. Again 15 to 20 minutes at drive through. Too much time

Of course Dunkin is my go to place for fast coffee especially because of the convenient drive through. The customer service has me disgusted ... no greeting whatsoever when you come to the window... the women that was making my coffee was talking on her iphone, then proceeded to talk on the phone while handing me my coffee... no goodbye, have a nice day. Just a rude look because I obviously disturbed her conversation when I told her to have a nice day ... will be avoiding this Dunkin for a while... read more

If I could give negative stars I would. Today, August 6th I went to the Limerick DD location somewhere between 8:15 to 8:30 am. They had a very long line but it was moving fast. I used the drive thru. I ordered two black XL coffees and munchkins. As I pulled up to the window, the young guy working proceeded to spill the coffee on my hand and down the side of the inside of my vehicle. My hand was burned! It is very red and still hurts. I immediately screamed because it instantly hurt. I had to yell "can you get me some napkins?!?!?" No apology from the guy. There was an older Indian woman standing right there. She saw the entire thing happen. She was the one filling the coffees and didn't fasten the lid properly. Nothing. No apology from either employees. They didn't bring the manager over. They simply quickly refilled another cup of coffee and pushed me out. This is the worst service I have ever received from an establishment. Accidents happen but you immediately deal with the situation. You apologize (at the very minimum) immediately and repeatedly. You get the manager right away. You comp the meal. You do something! YOU ASK IF THEY ARE OKAY! This location is so worried about money and how quickly they can move the line that the service is awful. I only went here because the power was out at our house and I can assure you that I will never visit this location again because of the way I was treated. It was their fault. Their mistake. Accidents happen but you have to make it right and they in no way did that. The new cups they use might be better for the environment but they are very flimsy and dangerous with hot coffee. Oh by the way... we are in the middle of a pandemic - this staff needs to learn how to wear your masks! I saw multiple staff members with their noses hanging out. That is not how you properly wear a mask to protect other staff members and customers. read more

Coffee is good. Staff is friendly but the price for this chain is getting to be unaffordable.

My husband and I just moved to the area, and unfortunately for us, this Dunkin location is the closest. My husband drinks a cup of coffee practically every night, and each time he goes, he is greeted with a miserable staff and unfriendly comments. One gentlemen in particular never says "hello," "have a good night" or anything else that people normally say in the customer service business. To make matters worse, if my husband or I arrive 10 or 15 minutes before closing, we are always scolded and told that they are "cleaning up." Then why does your sign say you close at 10:00 if we can't arrive at quarter of?? We used to go to the Dunkin in Audubon and the service was wonderful! Shame on this corporation for running a business like this! Customers beware! read more