I think they don't know that a strawberry banana smoothie comes with banana... not just the gross strawberry syrup and chunks of ice. Not to mention they forgot about my order and when I reminded them it took them 10 minutes to make the strange strawberry ice drink. It wasn't pleasant. However the bathroom was real comfy. Sucks cause I won't be coming back. read more

This is one of the worst Dunkins I've ever been to. Both employees that I interacted with today were straight up rude. They talk to you like you're stupid. The girl taking my order had a snotty attitude and then when I got to the window to pay, the guy took my money but was obviously not pleased to see me. Very disrespectful. And then while they were getting my order ready, the guy was texting on his phone and flirting with the other employees. When he handed me my order, I said 'thank you' and he said 'thank you' back but more in a mocking way rather than being polite. Not acceptable and I hope it gets fixed. Just plain rude. P.s. This guy was not very attractive so going after young 18 year old Employees is all he can get apparently. Disgusting. read more

So, disappointed in Dunkin! I have been a loyal customer for years, even over the Starbucks craze. On October 28, 2021, I filed a complaint with Dunkin corporate because of how I was treated at the New Market, MD location. I was in line in the drive thru when I pulled up to place my coffee order - large hot coffee with skim milk and 4 splendas. The girl working the microphone not only repeated my coffee order multiple times, but asked me 4 times how many splendas in between repeating the order ... on the 4th time asking, I finally raised my voice and stated "FOUR" .. she then proceeded to get snotty with me and said "Ok, 4, I've got it .. you don't have to ..." and so I drove ahead in line towards the window ... when I got to the window, I asked for a manager. The lady who was standing at the window stated she was the manager and I told her what happened and she justified her employee's bad attitude and poor performance towards a customer by stating something like "it's hard to hear" ... I informed her that she heard me just fine as she repeated my order to me multiple times and just kept asking for how many splendas. The problem isn't that she kept asking (actually, it is - if her attention span isn't better than that, then get her off the drive-thru), but it's her attitude towards a customer that she provoked by her poor performance, and then even that of the so-called "manager" who justified the employee's action/tone with a customer. I am a regular at Dunkin Donuts and have never received such poor service and even worse attitude from an employee. Then, I filed a complaint with Corporate that day ... they responded stating they would notify the store and someone would be in touch within 2 business days and if not, to get back in touch. Two business days later, I contacted corporate again to inform them that no one responded ... then, even corporate didn't respond, so I contacted them again and nothing. Then, I contacted Dunkin via Facebook messenger to try and get some resolution to their employee/manager performance and treatment of a customer - this is not customer service I would expect Dunkin would want to have as their reputation. Well, Dunkin responded via Facebook messenger stating they would contact the owner of the store and someone would be in touch ... Nope, not one word from anyone at Dunkin - I've even reached out two more times via Facebook Messenger and not even the common courtesy from them OR from corporate customer service to respond to a long-time customer. Folks, this is how they feel about their customers - they don't give two craps about their customers! Recommend you go anywhere but Dunkin Donuts - go to Starbucks, Peets, Einsteins, anywhere ... and certainly, do not support the New Market, MD location - their staff is rude, from the low peons to the manager. At the very least, the owner should fire the manager and the employee. Dunkin Corporate has proved their Customer Service is lacking and they don't care about their customers at all! read more

We live in New Market and frequent this D & D often. We've have always received courteous service. They can get busy during normal busy hours but they are efficient and have never gotten my order wrong. I have used both the drive thru and dine in options and we are very pleased with the service. read more

In the am, the line wraps around the building. Orders are taken and transactions are processed as quickly as possible. Staff is efficient and friendly. Orders are accurate 90% of the time. Much kinder and truly friendly than the Mt Airy store. read more

After a Linganore football game walked into dunkin at 10:01pm to a furious boy behind the counter yelling "NO, it's 10 o'clock" and wouldn't serve us. Well maybe you should have locked the door then read more

I just stopped by to pick up a few doughnuts and they are out. No doughnuts one hour before closing. Not a single one. Is this normal? I won't be stopping here again. read more

I've gone to the New Market Dunkin Donut every morning since it opened and been through many, many crew changes. I realize that getting good help is extremely difficult these days, but this new crew is the worst. Twice given me shots in my coffee when I clearly said what I wanted and they repeated it. Donuts...just wrong. Maybe if they put their cell phones down for a minutes they might get an order correct. And I'm not even going to get to the wait time in the drive thru, 10 minute minimum. read more

It's a rare occasion that I write a review. One has to do a particularly poor job for this to happen. That being said, I ordered an everything bagel with cream cheese. It seems like a fairly simple order, right? You just put the cream cheese on the bagel. Well, it turns out it must be more complicated than I imagine. They managed to mess up literally the only thing capable of being messed up. He forgot to put cream cheese on the bagel. read more

Love going to the New Market location. The service is always friendly and the coffee is always fresh!

This place is going downhill. At one point they were able to control their lines, but they've been consistently slow, messed up orders, and did I mention slooooow. If anyone has an idea for a small local coffee shop in new market, now is the prime time to capitalize!!! read more

How in the world does America run on Dunkin? If you are an American who likes dark roast coffee then you can't run on Dunkin. I'm not a fast food fan and not a regular at Dunkin but occasionally stop by for some donuts for my kids. And it doesn't matter which location I have visited - I have NEVER, EVER had a hot, fresh cup of dark roast coffee. I simply don't understand why they even offer it because 1. they are out, 2. you have to wait while they brew some and - mostly, 3. they give you a slightly-more-than-warm, aged (read, bitter) cup of coffee. It's almost comical given that I've tried this in multiple locations and even multiple states and the result has always been dissapointing. Probably best to give up on the dark roast - the stores don't support it. read more

Consistently horrible coffee. Watered down, weak and flavorless. The dark roast is weaker than the regular blend at other locations. Avoid this place and head into Mt. Airy for something else. I hope this owner takes a long walk off a short pier for his penny pinching bullcrap. read more

I will never, ever go back to this Dunkin again!! 9 out of 10 times your order is incorrect, due to being interrupted while you're placing it. How hard is it to get a coffee order correct?! I've given them chance after chance, but today was the final straw. I've complained, via email, with no results, so today I called. I spoke to a manager who gave excuse after excuse with no resolution. He responded with, "I need to get kids out of here- no good!!" (Meaning employees)- not my problem- I just want a good cup of coffee and I want it to be what I ordered. No more chances for you, DD New Market. read more

Going downhill. Needs a deep cleaning and a facelift. Napkin holder always empty. Always feel like staff wishes there were just no customers to deal with. They are lucky they are the only donut/coffe shop in the area. Need some competition so they will improve service and cleanliness. read more

Probably the dirtiest bathroom I have ever been in. It speaks volumes to the cleanliness of the store and food area. I will stick to coffee only at this joint. read more

This place is awesome. Great customer service, very polite and friendly. Food/Drink service is great, and you never have to wait too long. Their staff is very law enforcement/military friendly. I go here a few times a week for a caffeine kick. Great place. read more

Worst service ever!! Massive chaos with people showing no sense of urgency in helping you and way too many cooks in the kitchen-all inefficient. This isn't the first time I've had bad service but between the language barrier that resulted in getting my simple order wrong and it taking 15 minutes to get two coffees and a donut, I will never go to this location again. The one in Urbana seems to have the same problems. Add on to all of this that the guy who made my son's coffee wiped his nose before he made it and that the general look of this place is pretty dirty and you have a real problem, Dunkin'. read more

First when we pulled up to order the guy asked us twice rudely and loudly asked what we wanted to order. Then when we pulled up to the window they had completely forgot our order, we were the only car in the drive thru line. We had to wait for our drinks to be made and my cotton candy coolata was just ice and the ice coffee was supposed to have two cream and sugar and was purely sweetener. It's safe to say we will not return to this establishment. read more

This Dunkin must be under new management. It always used to have fast service and good food. No more! Three times in the last week I have gone and they are out of my favorite donut. Come on, if you are always selling out of something, but you decide to make more next time. I have given up on this location. No more sitting in a long, super slow line to find out they don't have any Bavarian creme. Sad. read more

I drove thru this Dunkin' early on a Saturday (Sept 15) morning. I bought a half dozen donuts and two large caramel macchiatos, then paid for the car behind me. My transaction was $15.39 and the order behind mine was $12.88. I looked in my rear view mirror as I was driving away to see the car behind me handing money to the cashier and her take it. Didn't I already pay for that order? So where did the extra money that I already paid go? To make my experience worse was the coffee. When I got to my destination, I pulled the coffees out of the carrier and noticed they didn't feel right so I took the lids off. They were barely 3/4 full. One looked like it MIGHT have had whipped cream on top that dissolved, but it shouldn't have disappeared in 5 minutes. They were only lukewarm. I tried calling the restaurant 5 times with no answer. I left a message explaining my concerns with my number, however no one felt my concerns were important enough to address. There aren't other coffee choices in New Market, but I am choosing to never visit this Dunkin' again. read more

Dunkin' - a person holding a cup of coffee - Coffee & Tea Near Me - New Market, Maryland

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Not quite sure what is going on. Used to be clean with fast friendly service. Now slow, dirty, and not as friendly. A few of the kids that work there are very friendly. Other staff makes a person feel as though they are an inconvenience. read more

The employees here are nice but clueless, screwed up my coffee a couple times, denied me a free one on National coffee day. And the expresso machine wasn't working the other day, took 10 min to figure it out. read more

All I can say is slow, slow, slow! Even when the line is super long everyone takes their own sweet time on things. Only one person seems to be able to put a little hustle in their step. With so much access to coffee you'd think there's be a little more energy there. read more

worse dunkin donuts on the planet! every time i go there i make a mistake and waste my life. the service is slow; the workers are rude; and they never make my drink or food right! read more

After reading the rest of the reviews, I felt I needed to chime in. I use this DD all the time. I have never gotten the wrong order and have never had poor service. Sometimes during peak times the drive thru window can be slow, but I've never had rude service. I'm not discounting the other reviews here. I'm sure they are all accurate. Just wanted to say that it's not as bad as it sounds. read more

I am in my car a lot, and I frequent many Duncan Donuts. My favorite one is the one in New Market, MD. The people are efficient, fast and extremely friendly. I've been in there at all times of the day and all different days. The lines move fast, and the servers are always upbeat. It is definitely my favorite stop! read more

Astonishingly bad customer service. Literally half the time I walk in the the door I end up leaving, because no one will come to the register to help out the single beleaguered employee taking orders. read more

This was and is always a clean and friendly Dunkin Donuts. It is normally staff with young employees from the area which is great. I some times get my order messed up, but they always fix their mistake. Hats off to a great Dunkin!!! read more

I was having ice cream with my kids and toward the end, my 2 year old was getting a little crazy-- I was trying to pack both kids up with the 2 year old crying-- and an employee started playing peekaboo with him-- and then ducking down and popping up-- making both kids laugh.. just the little extra things that someone can do to make it a good experience. Nice place, great staff. read more

Staff ALWAYS friendly! Never got my order wrong, but even if they did, I wouldn't care. Mistakes happen. We all make them!

Stop hiring stoner kids who get EVERY SINGLE ORDER WRONG every single time! I just go to the McDonalds across the street because at least I know I'll get what I ordered. Also, I paid and while I'm waiting I am asked to pay again and then told I didn't pay? Seriously, kids have SOME pride in what you do. read more

Just went thru drive thru and ordered two coffees with cream and sugar. There was no sugar in either one. How hard is it to get that order right? Tried calling twice to tell them they owe me two but no one answered the phone. read more

I love Dunkin Donuts, but this one is terrible. Ive been here a few times, each time hoping it will get better. Unfortunately it just gets worse. The staff is unprofessional and rude. I was rushed through my order and each time it was wrong. The one young man who works there was so disrespectful to this elderly man, that it made me want to leave. The term "customer service" is completely lost on these employees. I will never go back, nor will i ever recommend this place. read more

I would really prefer to give this place a no stars, as many other people complained about getting your coffee order incorrect, I had the exact same situation. Time after time I tried to order an iced coffee with very little cream and two Splenda's... Not hard right? Twice in the last week I've had to drive to work with no sugar in my coffee, very little ice, when I asked him to remake the drink the three people inside were very confused at this. Of Course the order came back with no sugar and I had to throw the drink away because it was melted by the time I got to work. I will not be coming back to this location ever. People seem pleasant enough, but what is so hard about making a person's coffee correctly??? read more

They suck!!!!!!! They NEVER have everything or garlic bagels. One time they didn't even have donuts. Don't get me started on the slow service. Worst Dunkin ever read more