Never have I ever left a 5 star review for Tropcal Smoothie until now. All other locations there was always something. I pre-order via the app ahead. And it was ready at the promise time. My favorite flavor is Bahama Mama. I walked in and I was greeted and. The friendly crew said my order was in the pick up area.. My Smoothie was delicious. Definitely coming back here! read more

Tropical Smoothie Cafe - Sandwiches Near Me - Frederick, Maryland

Smoothie was a solid 9/10! Great blend of fruits and it wasn't tart like some other berries included smoothies. The caribbean jerk believe it or not had a killer taste with all those ingredients mixed in there. Would definitely order it again and come with a side. Bag of chips variety is pretty good as well. read more

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I did an online order while I was on my way to the store and it was done by the time I arrived! I enjoyed my smoothie, I think it's a fairly priced smoothie with good flavor but the food was lackluster for its price. The chicken is clearly bagged and the tortilla was hard . I wouldn't come back for food but most certainly a smoothie! read more

Tropical Smoothie Cafe - THAI CHICKEN - Sandwiches Near Me - Frederick, Maryland

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Service was horrific! I came with my boyfriend to grab a bite to eat. Our wait time was terribly long we waited for 45 mins because they "never sent the order through". The young women working here are very rude and look miserable. Very gossipy and a lot of animosity in the air. Will not be coming back. read more

Tropical Smoothie Cafe - Sandwiches Near Me - Frederick, Maryland

I finally decided to try this place today. I placed a pickup order for a Sunrise Sunset smoothie (strawberries, mango, pineapple and orange juice) for a little more than $6 with tax. It took 10 mins or less from the time I placed my order to receipt. The size of the smoothie was huge...much larger than I expected. The flavors were...meh...for a $6 smoothie I expected to taste each and every flavor but instead it just tasted watered down. Do they use fresh fruits? I couldn't tell. Honestly, Smoothie King beats them in price and quality so far. I would still come back and try other flavors though. Next time might surprise me. Also another thing to note...the outside was very run down. Honestly just by looking at the outside I probably wouldn't have come in to this establishment to place an order. I hope they fix this bcuz this can certainly deter customers. read more

Tropical Smoothie Cafe - "Sunrise Sunset" smoothie - Sandwiches Near Me - Frederick, Maryland

The staff were so nice, our food and smoothie was great. Everything tasted fresh and the service was awesome. Management appeared to be training new staff and was calm and patient with them which was just really nice to see. read more

Dropping a star because frankly there is no reason to charge extra for substituting vegetarian chicken for real chicken. When you ask them to remove a protein that is built into the $6.99 cost for another protein they already provide it should be a lateral swap. I realize that Beyond chicken is going to cost a little more than chicken but not that much. read more

Tropical Smoothie Cafe - Sandwiches Near Me - Frederick, Maryland

Tropical smoothie cafe never disappoints! I ordered the blimey limey smoothie and a chicken pesto flatbread and it was DELICIOUS. I received excellent service and the prices are great. You can't go wrong with some tropical smoothie cafe. read more

Usually the smoothies are really good but the past week or so all the smoothies at this location are not blended fully. Really annoying having huge chunks of fruit and ice in my smoothie especially when they are charging close to 8 bucks for one. read more

Arrived prior to closing 8:47pm several employees standing around I asked are you closed "no we close at 9" I said my order and then the employee says sorry closed that. ..... so you are closed when you are open and you are standing around doing nothing!!!! read more

I want to love Tropical Smoothie. Their Bahama Mama is delicious and obviously a fan-favorite. Unfortunately, their service is PAINSTAKINGLY slow. Their employees are hit and miss. Sometimes you get a really happy person taking your order, and sometimes you're treated like complete and utter sh*t. I have whiplash from their service, but I love their product if that counts! read more

Solid experience for me. Ordered from the app (always easy to use and can customize everything). Paid via app and walked in and picked up. Smoothie was ready when promised and it was a delicious. Great post-gym carb/protein boost. read more

I am confused why there is mobile order here and a pickup station if not to use it. I ordered much in advance and there was no food so I waited for awhile, eventually telling staff my name and it was behind the counter the whole time. I know they all saw me check for food then sit and didn't think to ask me anything if they weren't using the shelf? read more

Wont come back there are cockroaches. You can see them crawling around. But the smoothies however are good! Although I suggest smoothie king

If you want the worst customer service, look no further. The service is always so slow and the employees do nothing but flirt with other customers. The girl, Amber, who took my order didn't even acknowledge me. A simple "Hi/hello" would have been great. So disrespectful. I won't be coming back here for sure. read more

Tropical Smoothie Cafe - Sandwiches Near Me - Frederick, Maryland

Friendly, happy employees - very fast at what they do and it tastes the same (perfect) every time. Excellent.

I have been to many tropical smoothie however this one has gots to be the worst one ever. There are at least five employees behind the counter no one on the register. The African American female had to ask someone to come from the back to get on the register while she put on gloves take off gloves and flipped a sandwich. The one girl comes to the register for one customer who was in front of me then walked away when it was my turn. She did not say "someone will be with you," matter of fact didn't say anything at all. The guy was the only one really doing his job and The little girl who finally asked if myself and the othe four people behind me were being helped, since Ms. Rude body wasn't in the mood to be helpful. This was one unorganized mess and these kids need a class in customer service. read more

The service is insanely slow. I wait at least 20 minutes for my order every time I go. The workers seem to take a very long time to finish very few orders. read more

If I could go here every day, I totally would. I love the friendly and fast service, but more importantly the food and smoothies are incredible. My favorite smoothie is the Mango Magic, which is huge and has such a strong fresh mango taste. It's a little bit on the pricey side but totally worth it in my opinion. I also love the Caribbean Jerk Chicken Wrap and Ultimate Club Sandwich, both of which are full of flavor and good portions. The ingredients are fresh and everything is made upon order. This location is relatively small but still has plenty of space to dine in and hang out if you want. Carry-out is great as well, and there's a ton of parking in the shopping center. Everything is clean here and I love the fact that you can see your smoothie being blended up fresh. I can't wait to return here and try more of the smoothies and sandwiches. read more

My family eats here several times a week. Great smoothies and good food. I highly recommend. I also recommend using their app. We order ahead to save time. Only knock is they don't have stevia as an option. read more

Stop here frequently when doing errands nearby. The food is all made to order. The smoothies are about all I can eat. That is because of surgery can not consume solid foods. So what otherwise is a boring diet, they offer such an amazing variety of tasty and healthy smoothies that this is my go to place locally and whenever I travel. read more

Not good service- we tried ordering multiple times through the app since we had a 10% off discount-unfortunately the app wasn't working at the time. We decided to just head to the store and try to have them enter our discount, but when we got there they said "you have no rewards" even though it said the reward didn't expire until August of 2022. The girl at the register want willing to help or even try to honor the deal from our app, so she made us pay full price. What's the point of having the app to earn rewards if the people at the store don't even honor it when you have a reward right in your app? Ridiculous. Not happy with this particular store even though we love Tropical Smoothie in general. read more

Literally the worst tropical smoothie i've ever been to. There were at least 6 workers there and not one at the register! One of the boys there was eating instead of coming to take my order!! They didn't wear gloves and they had their phones out most of the time. At one point a girl dropped the blender lid and then picked it up and put it back on the blender. Tropical do better!!! read more

The best smoothies ever. I love this place. The Bahama Mama is delightful. I like all of their food.

Good smoothies and great food I would recommend to a friend and great place to take chicks. Chicks love smoothies. read more

Tropical Smoothie Cafe - The Sunrise Sunset - Sandwiches Near Me - Frederick, Maryland

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Tried this place the other day. Great customer service and really clean on the inside. However the smoothie tasted more like water than anything. The smoothie is pretty big, compared to smoothie King. But lacking in taste. read more

Tropical Smoothie Cafe - Huge smoothie but small in taste - Sandwiches Near Me - Frederick, Maryland

Sitting here right now enjoying this delicious smoothie. It was pretty busy but they were quickly cranking them out. It's nice and new and clean and everyone is friendly. Did I mention the smoothie is delicious? I'm a big fan of Tropical Smoothie in general but it's been a few years since I have been in one. They still have some old favorites but lots of new stuff, too. Can't wait to try some of the new food items (but I'll have to have a good old Jamaica Jerk wrap first). Welcome to town Tropical Smoothie! You will be seeing us often! read more

Worst experience, no one tells you anything my food was there probably 20 min and she didn't tell me. I told her my name and she just said okay... food was cold smoothie was melted. Will never come back. read more

I first came upon this place about 2 weeks ago and it was a wonderful experience! Food was fresh and healthy and clean! Smoothies were huge! The manager Tameka was so friendly and accommodating even gave a BOGO card for the next visit. I been so excited to go back! Well, now today I finally went back and needless to say my review shows I am not a happy camper. I ordered a combo wrap and smoothie and used my BOGO card. I thought my meal was gonna cost $12 after tax. Nope, it did not. They charged me for the whole 2nd meal and only gave me a partial $2 discount for the smoothie. The wrap costs $7 and the smoothie $5 individually (I'm rounding btw). As a combo they discount the smoothie from $5 down to $3. So instead of charging me $3 for smoothie they upcharged it to give me a discount! What kind of business model is this?! When I questioned, I was told that they can't discount the 2nd combo and can only give the lesser amount free. Then when I questioned again, why they overcharged the smoothie they stated by they were not ringing up the meal as a combo, it is full price. And then the 2 girl employees walk away smirking and talking about me...WTH?! --- Horrible customer service, they simply didn't care. Even if they wouldn't BOGO the whole combo they should've done it for the wrap. And key word is wouldn't bc they can, but chose not to. Needless to say, This experience was very disappointing! and the manager should be ashamed that her employees whether by her leadership or not took advantage of their customers. I would've gave them a 1 star, but the food is still very good. Be warned folks, some businesses trick u to come back only to rear their ugly head. Now I know I need to b more strategic next time when using their BOGO cards. It'll b awhile b4 I go back...if I go. Nasty little high school employees.... read more

I have memories of this place when I used to live in Virginia Beach. The wrap was OK, but I don't think it was worth the price. I probably won't go back unless I have a discount coupon or something. read more

Tropical Smoothie Cafe - King Caesar wrap. - Sandwiches Near Me - Frederick, Maryland

Spinach feta omelet wrap is great. Surprise spicy pesto sauce. Only complaint: I think there is only one size smoothie, and that's way too big for one person. read more

Tropical Smoothie Cafe - Half of the spinach feta omelet wrap - Sandwiches Near Me - Frederick, Maryland

Placed an order to be ready at the very beginning of my 30 minute lunch break, I received the notification my order was ready for pick up so I go in, my order isn't on the table with a random 3 pick up orders, at the counter the girl had 15 bags in front of her. I waited even longer to ask because I saw she was clearly overwhelmed. I asked for my order, she's frantically looking around shuffling through every single bag. I kept waiting. Eventually I go grab my phone thinking it could be a different location (there's only 1 in town). I walk back in to the girl loudly saying to a coworker that I must've ordered it incorrectly or to the wrong location.. I showed her and another worker my phone stating ready for pick up at their location, just 2 items. They keep trying to FIND my order. At this point my lunch break is over. I hoped they'd say let me make at least ur smoothie right now but instead but I got a careless "ok sorry". This girl was very stoic and rude the entire time. 20 something yr old blonde girl working the register on 04/07 at 1230. This will be my first and last time trying tropical smoothie Cafe, I'll just continue to go to Smoothie King instead with no issue. read more

I prefer Smoothie King. Tropical Smoothie is too hit or miss. The smoothies seem water forever and often no flavor.

Went here last night was one of the last people before they closed ordered an peanut butter cup smoothie it was ice and coco powder it was a mess. When i went back the girl was rushing to lock the door. I will never return here again. The service was a mess also. No help it was my first time here. What a night for me a disappointment to the up most. People who cant make a damn smoothie. read more

I prefer Jamba Juice over Tropical Smoothie but they both get the job done for me. Smoothie was great as always but the service was a little lacking. I walked in and waited at the counter for about two minutes, during which there was a girl making smoothies and another girl walked right past me, didn't acknowledge me and then a minute later came over to the register, greeted me and took my order. I understand places are busy, I work at a restaurant, but you should always at least acknowledge your guest with a quick "Hi/Hello. We'll be with you in a moment." The girl was far from rude, she was super polite and friendly, but I just find it off putting when you walk in somewhere and are just ignored. And it wasn't just me, the customer that came in a while after me had the same thing happen to him. I understand things get busy, but your customers should never feel they're being ignored, intentionally or not. Other than that though, service was pretty quick and easy. I'll be back! read more

We love tropical smoothie from going to other locations, and were super pumped when we heard they were opening this location. However, now after multiple visits, it is apparent that the staff here are not well trained, and are VERY slow filling orders, which is why my family and I do not frequent this location more. Service is just way too slow, especially when compared to smoothie king that gets you in and out within minutes. read more

Very disappointing experience. I will never try that place again. The smoothies are great, but the sandwiches are terrible. I got the Ultimate Club Sandwich. I don't know what happened in the kitchen, but there was maybe one ounce of ham, one ounce of turkey, and a miniscule piece of asiago cheese. - No other ingredients. Just terrible. Where is the manager/owner overseeing the performance of such employees? Businesses need to realize that customers are unhappy and will not come back again, not to mention letting people that they know to not waste their money. read more

Fantastic. Stopped in for a smoothie and was amazed that they are actually affordable, unlike Smoothie king. The quality was great, very fresh, staff were helpful. I can't say anything bad about this place. read more

Awesome smoothies! They have a wide variety of options and I have loved all of the ones I have tried. They show you calorie counts which is a plus. I don't think these are always made from fresh fruit but not sure... still taste good! read more

I'm done with Tropical Smoothie Cafe at this location in Frederick until the next one is built and if more don't get built around and all over Frederick it will go to show that this store was the cause of the failure. They are too inconsistent with the quality of the product. I always critic the smoothies the most because that is their niche and it has to be perfect atleast 8 out of 10 times. I say that because of the price, when you get down to the three main ingredients in most of the smoothies it is Ice, Fruits or vegetables and Sugar. I ordered a Peanut Butter Cup. This has only peanut butter, banana and chocolate and the employee is still using the cheat chart on table. I got a lumpy smoothie as a result of too much Ice. Employee starts on another smoothie and the blender for my smoothie stops and 5 people working and no one goes to attend to it. When I pointed it out to someone they had to start the blender again due to inconsistent mixture and still it was difficult to pour into the cup. Minimum wage is set to be at 9.25 by 2017 and it is the consumer that will pay for the increases. When smoothies begin to cost 5.99 or 6.99 and food prices go up also, Yea, I will be getting a refund or remake. read more