Great little spot for coffee and a pastry. Wife and I stopped in from out of town, the owner…read morecouldn't have been nicer, coffee was delicious - cappuccino and a cortado.

I saw an "Open Today" sign and I like to support local business so I stopped in. There were a…read morecouple customers getting coffee and chatting. I looked around at the swag, local soaps and pastries while I waited. I noticed the building is fully accessible, no steps to get inside and room for a wheel chair/walker to fit at any of the tables. A one-person bathroom is available too. Chris greeted me warmly and told me they've been open since October but are not usually open on Mondays - she's open today for the eclipse! There were donuts and cookies from local bakeries, but I refrained and only ordered my latte. She has whole milk, skim milk, oat or almond milk as well as flavors. Chris has a latte art maker and added a special "solar eclipse 24" design to my latte - very cool! I will definitely stop back for another latte and a treat! Great

Best donuts in Rochester. We waited in line today and it was so worth it. All I wanted for…read moreMother's Day was one of their donuts. It was worth the wait.

This is a cool little shop. It's very old school and reminds me of something from the 1950s…read more Inside is pretty small near the counter where you order the food. They have both pizzas and donuts so there's a lot to take in. There's a bunch of choices and they vary from many of the pics so try to be prepared. My favorite were the jelly donuts (both strawberry and red raspberry) and the apple fritter! The white cream donuts barely had any cream inside and didn't have much flavor. All of the glazed donuts tasted the same but they were good.

This is my favorite Tim's. The staff is always friendly and pleasant. Today I asked for a red…read morevelvet cold brew and was told they were done for the season, but the lady working the drive thru offered me a custom made coffee without me even asking! I love all of their coffee drinks and the iced caps are my favorite summer pick me up! If you are going to swing by a Tim's, I highly recommend this location!

Super friendly!!! This is by far the best customer service I have received at a Tim Horton's. The…read morestaff were smiling, warm, patient and felt genuine. I spent a good amount of time here doing work and the whole time every customer was met with the same friendliness. All day! I will definitely be back.

Has to be the slowest Dunkin Donuts in America. 4th car in line. Been 10 minutes. 3rd car in line…read morenow.

3 years ago, I rately had issues at this location. There was definitely a change in staff, possibly…read moremanagement, over a year ago and, since then, the service has degraded significantly. I've been to Dunkin twice this week and both times the drive thru service has been unacceptably slow. I've worked in service jobs before, so I understand that things can get busy and that can affect service. That being said, this location FREQUENTLY is so slow that I have to wonder whether anyone is actually working. This is especially confounding when the parking lot is mostly empty and there are only 3 cars in the drive thru. What could possibly be taking so long? My primary reason for finally stooping to Yelp is definitely the unacceptable slowness with which this location completes orders. I have a suspicion that a major factor in drive thru expediency is the staff focus on mobile orders. I've seen the ticket thing spit out one after the other, so I know that those orders are pouring in. HOWEVER, some food for thought: the mobile orders have already been paid for. Concentrating most of the staff on fulfilling those orders is at the expense of the in-person (literally waiting to give you money) customers in the drive thru. When the drive thru line gets backed up and people don't see any movement/progression through the line, THEY LEAVE. So that delay is losing money in the moment, but also, potentially, long term. Because an unmoving, long af drive thru line at this Dunkin is a frequent sight. And people like me who used to come daily to get coffee start to decide to take their business elsewhere. The unreliability of getting in and out for "fast food" service here is an active deterrent. I could go on, but I'll skip to my second issue. The 2 times I've been to Dunkin this week, my drink has been made "incorrectly". By that I really mean half-a**ed. I get a FROZEN coffee. Every time. That's my order. On Tuesday, it was basically just liquid; themore clearly had not been enough ice added, or it somehow melted between the machine and the window. Mind you, a frozen coffee can literally stay frozen all day, under the right circumstances. This morning, not only was I waiting in line for over 10 minutes (with only 2 cars in front of me, neither of whom ordered food that might have taken extra time to justify the wait), when I finally received my drink, it's basically an iced coffee. I didn't pay for an iced coffee; that would have saved me at least $2. The ice is in this drink is so gritty/chunky, that it keeps getting lodged in the straw so it's almost not even drinkable. I've had coarsely ground frozen coffees before, but this is NOT that. My understanding is that there are literal directions for every beverage Dunkin makes. I don't know how you fail to make something correctly when everything is literally right in front of you. It's like failing an open book test. So this tells me that quality and consistency are not at the top of this location's list of priorities. And clearly neither is order turnaround time or customer satisfaction. So I'm not really sure what this Dunkin cares about. Also: likely out of the location's immediate control, but the POTHOLES are RIDICULOUS. For a high traffic section of pavement, if it degrades that badly so quickly into the winter, someone should probably consider completely replacing the section instead of just filling in holes that immediately empty again. Just a thought.

Everything, train your employees. You leave teenagers there who have no idea what they're doing…read moreexcept checking their cell phones. I've literally watched 5 of them just talking while no one was actually working as I was waiting for a coffee

one star is even too much for this place, place doesn't seem clean and is so unorganized. some of…read morethe staff is nice, but just seem so stressed and management clearly needs to be revised. I came in 7/9 in the morning around 11 and there were so many people behind the counter one employee finally came and took my order the others didn't even look at me or acknowledge that I had been standing there for atleast 10 minutes (mind you the employee was scrambling while the others just stood in a group rearranging and moving things). usually I have a good experience the times i've been here but I don't think I will be returning, I felt like an inconvenience.

This Dunkin is always great and the staff are nice. The new Rocky road latte is so good 10/10read more

Food and drinks taste pretty decent. Fast service but the cashier had an attitude. Currently…read morethere's a deal for $3 medium refreshers and when I asked her to change my small to a medium (because it was cheaper) she had an attitude and rolled her eyes. Also: turns out there was something in my drink. yuck. lint or dirt idk but something was floating inside.

Always good, obviously. Have never received a wrong order here, ever, in my decade of coming here…read more Drinks are amazing, my favorite is the Matcha Latte (iced). I hate bacon but their bacon egg and cheese is so good, it's the only time I ever eat bacon. Says something!! Staff is amazing and so sweet, even at 6am when I've gone in. Shoutout to Stephanie the manager and all the other sweethearts that work here. So appreciated!!

From the owner: Stop By or Order Ahead with the Dunkin' App. True to our name, we offer 50+ varieties of donuts,…read morebut you can also enjoy dozens of premium beverages, bagels, breakfast sandwiches and other baked goods.

I'm a regular here, but I never had an experience like I did a couple days ago…read more I pull through the drive-thru on my way to work, and I order a large pumpkin spice latte, having run on 4 hours of sleep give or take. I got my drink, which said large iced latte with 6 pumps of pumpkin or something of the like. I've ordered pumpkin spice lattes from here before, and they usually have whipped cream and the drizzle on top, so I, confused, handed it back politely, because I believed I had gotten the wrong drink. I was very understanding, and never was rude or dismissive, even stating that I work minimum wage and totally understand. I ended up just taking the drink, because a worker yelled "that's a pumpkin spice latte!!" back at me, and when i said "sorry about that, have a great day!!" to him, he just stormed off, obviously frustrated. Look man, I'm sorry you woke up with a huge stick up your ass, but we're all just trying to get our coffee and go to work. The least anyone can ask for is to not be treated like a fucking idiot.

The two women that work are regulars at the counter are excellent. They are always friendly and…read moreare diligent and hard working. They make the best latte I have had at a DD. They work as a team and do a great job!

I love the egg and cheese wake up wraps- not necessarily healthy but I go occasionally for a treat-…read moredonuts are also the best!

Ok so Dunkin used to be my go to. Honestly so disappointed. A few weeks ago my coffee tasted burnt…read moreand this isn't the first time this has happened either. Not sure if this is a problem with the chain as a whole or what but I'm less than thrilled with how my coffee tasted. Today I tried to go again, in hopes that it would be better, but boy was I wrong. No plain bagels. Apple cider is still on the menu but is no longer being served, the kid at the register never informed me of that though. And my croissant was burnt as well, who would want to eat that? No longer going to this location.

The coffee was really great, definitely recommend their lavender syrup. So yum. They were so sweet…read moreand the service was amazing even during canal days, likely one of their busiest weekends of the year. Definitely recommend!

Tried this place again as the one place we wanted to go was closed. Place is clean & even with it…read morebusy our 2 drinks came out relatively quickly. Husband ordered a plan cappuccino which was nothing to rave about & I ordered an orange cardamom latte. Was hoping for more flavor. No orange flavor at all, not sweet & could barely make out the cardamom. Latte was not stirred well & all clumped on the bottom & was getting chunks of spice when I was drinking. Plenty of room to sit but don't think I would come back from the drinks.