The service here was so great and the staff was so kind, even though I could tell they were busy! The store was decorated for fall, so I couldn't NOT get a PSL My food was made correctly, and the speciality doughnuts were adorable! read more

I stopped in to grab donuts for a morning training and grabbed my donuts and was on my way in no time flat. The service was friendly and the ambiance was bright and cheerful, though i did not see a "Pensacola runs on Dunkin" sign that I see at other Dunkin' locations. Overall, i give it five stars. read more

Dunkin' - Coffee & Tea Near Me - Pensacola, Florida

We stopped here to grab a bite to eat while on a road trip. The food and coffee quality at Dunkin's is just not good. The food is all premade and reheated and lacks flavor. It could be better if bread was toasted or cheese was melted on sandwiches, but there seems to not be a desire to make sandwiches that actually taste edible. The lobby and women's bathroom was clean, but the men's bathroom was not. read more

I love Dunkin but there is a reason this one has such horrible reviews. Save yourself and go to the other Dunkin' up the street or to the Starbucks next door. They DO NOT have cold brew. It is a watered down ice coffee. I have mentioned it several times and just get the same reply... "that's how it is" This morning is my absolute last trip to this specific store. It's sad bc this one is on my way to work in the morning, but I will gladly drive out of the way a little to get a coffee that is worth the money. read more

I go here just about every morning to snag a donut or too and recently the donuts have been phenomenal. I don't know what changed or who got fired/hired but the donuts I feel like have been upped in quality like x10. Used to previously get some and the glazed ones would always be half glazed or hardly even glazed at all. But these ones along with the filled donuts I feel like there is also more filling and just all around better quality. I feel like they must have had a change of management and new workers because the quality and speed of which I'm getting service has been phenomenal. I'm confused by all the bad reviews because this place has been nothing but awesome for me read more

Sad that this store is in such a convenient location for me. I refuse to return due to rude, careless, & inconsistent employee's. I haven't been back in months! Don't plan on returning either... read more

Dunkin' - the front of a dunkin donuts restaurant - Coffee & Tea Near Me - Pensacola, Florida

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Great staff, super friendly and excellent coffee!!! I've always had exceptional service here, nothing less!

It's impressive how slow they were. In the time it took them to make my order I could've drive to the nearest Starbucks, ordered, eaten, gotten hired, worked an eight hour shift, and solved world hunger. read more

asked for a vanilla cold brew...they were out of course...I asked for 2 Boston kreme donuts..they only had one so I ordered that and a chocolate sprinkle only to have the guy drop the Boston kreme..! canceled my order and went to Starbucks...giving a 1 because you can't leave a 0 read more

rudest people I have ever meet. After being told they couldn't make lattes, cappuccinos or espressos we obv needed more time to rethink our orders. THERE WAS NO ONE IN LINE OR PARKED and yet we were told by the employee that we were "taking up too much of my time" . naturally we drove off passing by an employee inside who was laughing. If you are the owner or manger of this store J highly recommend u reconsider your staff. Maybe start by firing the young women who was working a shift July 29 at 12:15 pm. She directly caused u to lose business from 5 customers. read more

Great coffee and doughnuts. Friendly and honest staff. I accidentally left my purse in the store and they held it for me (my contact information wasn't in the purse so they couldn't call me). When I got it everything was in there. read more

AVOID THIS ONE... EXTREMELY RUDE AND UNPROFESSIONAL STAFF. Ordered thru the app. Picked up 10 minutes after scheduled time for pickup. Coffee and wraps were cold which is understandable, but dozen donuts were not boxed up and the drive thru lady had the audacity to give attitude when they should've been ready in the first place. THEY KEEP FINDING PROBLEMS WHERE NONE EXISTS read more

I decided to try to go for a healthy alternative to my regular doughnuts this weekend and was very disappointed. It makes trying to eat healthier very hard when it is double the price and takes five times the amount of time. I get that it should take longer but twenty five minutes for two egg and cheese muffins. Come on Dunkin Donuts, I expect more from you for like seven dollars. read more

Dunkin' - a hand holding a half eaten sandwich - Coffee & Tea Near Me - Pensacola, Florida

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Went through the drive thru. Nobody in line ahead while the Starbucks on the corner of pine forest and nine mile is slammed. Ordered a medium caramel macchiato with no foam... got 2/3 of a cup full and a broken lid. The girl working the drive thru window was not pleasant and said "I got all the foam off that I could". It appears that friendliness and customer service are lacking. read more

Dunkin' - a driver holding a cup of coffee - Coffee & Tea Near Me - Pensacola, Florida

Girl just told me she can't make my cappuccino iced with oat milk because oat milk is an allergen.. I have had it made this way for over a year. Told her I would just go to another Dunkin and she said "ok" employee of the year working here read more

I ordered a large coffee, breakfast wrap and hash browns. The only thing that was worth ingesting was the wrap, and that was only after I heated it up. My coffee was cold and old and the hash browns were cold and undercooked. The hash browns irked me the most , because I watched the lady put them in the oven and then 20 seconds later take them out! If this is the way the food taste when the establishment isn't busy, I don't want to chance it when they are. read more

I've given this Dunkin' multiple tries but each time I end up waiting 40 mins for a coffee with no one in line. They make the other persons complete order before even taking yours. I've been waiting at the mic for them to take my order for about 25 min. I know they might be trying to trick the sensor or maybe just really low staff but I've yet to have a good experience. I really hope they can fix the issue with ordering but until then Starbucks it is. read more

Went through drive through and tried to order a frozen coffee and i accidentally said the word "frappe" instead. I said "Can i get a medium frozen caramel frappe" and the guy rudely responds and says "This is dunkin NOT starbucks we don't have frappes" and I respond and said "oh okay i thought it was the same thing... i don't know why you have an attitude..?" and he proceeds to tell me to leave and that i won't get food today. Not that i wanted it anyways because i was nervous he was going to spit in it with the way he was acting. I asked for his name around 5 times and he refused and said it's "none of my business" and to leave. I have never felt more disrespected and would rather drive a couple more miles than go back to my local dunkin again. He clearly needs another job. read more

If my girlfriend didn't like Dunkin' so much I would never go. There's a few that are great but majority of staff is rude and makes you not want to return. If you go on a weekend better plan to add an extra 30 mins if you want a coffee as they can't seem to handle more than one car. I hate leaving negative reviews. Good coffee terrible experience every single time. It's so easy to see how Dunkin' goes out of business so often with how poorly managed they are. read more

Terrible again. Pumpkin iced coffee please. We're out of pumpkin Oct 5 and out of pumpkin? Actually discontinued she said as I pointed to their choose your pumpkin sign. So changed to mocha latte with whipped cream please. Received a mocha milk no coffee and no whipped cream. I've given this location several attempts. So long. read more

The worst dunkin i have ever been too, everytime i go through the employees are on their phones my coffee is more of a milkshake and i never leave with the correct order. read more

Your staff is a rip on Saturday mornings. We ordered less than we wanted to at the drive thru because your staff was so rude.

I usually always start my mornings off at this location. Most of the staff are always super cheerful and polite. Today, just so happened to be my birthday, decided to treat myself and my early morning to a thin mint coffee, which is AMAZING. (I have gone to this specific location and ordered this frozen drink many many many times) I've always been pleased with the customer service, unfortunately until today. I pulled up to the drive through menu and was immediately greeted with a sour attitude from the manager "Kelli". Later found out the she was indeed the manager. She started off with "Just look at the menu and hold on a second". Which took me back for a second just because I've never had that kind of interaction there before. Regardless, I asked for my typical frozen thin mint coffee. Kelli, proceeded to cut me off and say "no, We don't offer that and we never have." She said they wouldn't do it because she would have to "clean out her blender for an hour." I'm not sure what the true protocol is, but I've had this drink many times and I've never heard that they wouldn't do it. I'm just taken back because how demeaning her voice was. I did call around the other other locations just to clarify and the two other closest locations told me that they could do the frozen coffee and that they were shocked by how the manager spoke. Regardless, Pune forest location and Kelli will no longer be getting any service from my family. I would rather drive out of my way to support another location/business that treat their customers with respect and are polite. read more

The customer service here is TERRIBLE! It doesn't make any sense - this is literally right up the street from my job which would make it most convenient. But they never have to worry about servicing me again. The lady in here is rude for no reason. It wasn't busy at all, I was the only car in the drive thru and only car in the parking lot to be completely thorough. read more

Employees at this location are extremely rude. To be more specific, Marquis. Very unprofessional and rude. Not well educated on the menu. Very short and disrespectful. I felt as if he treated me differently because of my race and I will never return to this location. I posted a review on Facebook as well but it seems as if the Facebook page has disappeared. Perhaps too many bad reviews so they removed the page? read more

The worst Dunkin Donuts I've ever been to. I've had so many problems with this place. Train your employees better! I live close and I like Dunkin, but the service here is terrible. read more

Went in to get dunkin coffee at the beginning of a 12hr drive. Ordered coffee on the mobile app as always walked in to somekne making them who finished threw Them on the counter and yelled two iced coffee's not saying my name not saying what kind of coffee order just to iced coffee's and they're a lot more complicated that get orders realize that the copies were made completely wrong one back to the counter had to call somebody to the counter for help explain to them the problem which is obvious because the coffee's were so wrong and color she didn't snatch them out of my husband's hand and threw them in the trash couple minutes later we get them remade and you know what they're still not right but I don't want to deal with this bullshit very rude very nasty people so glad this is only on a drive and I won't have to come back here read more

Worst Dunkin ever. Every single time I've been here they mess up, I take my drink back guess what? They mess up again! Also my "cream filled donut" had ZERO CREAM!!! What is the point of this dunking being open? No one ever is here anyway. The owners are terrible too along with they're crap employees. read more

Just wanted to stop by here and say that there was amazing dunkin donuts employees, we came on new years day there was only 2 people working (Alexa and Devonta) because of call in and hangovers they were friendly and patient and did and amazing job, definitely will be back again. read more

They made my coffee wrong. I asked for a hot cup and they gave me iced. The coffee to creamer ratio was off. I received a cup of creamer with a hint of coffee. It was a disappointment and it's so convenient for me too. read more

The worst donuts I've ever had and super slow service. Spent nearly 15 minutes picking up donuts with 3 other customers inside... do not recommend read more

Ordered a vanilla creme donut and they gave me a chocolate filled donut. Disappointed with this Dunkin they weren't even busy so not sure how they gave me a wrong donut. read more

THIS IS THE WORST DD I've ever visited!!!!!!! I love Dunkin' Donuts coffee and this one is on my way to work I've been there 3x and all bad experiences!!! First the customer service sucks! They are slow and seems like nobody there knows how to efficiently get the customer through. My first time ( drive thru) I order a coffee and a bagel they asked me to pull to the door ( nobody was behind me) they came out with my coffee and a cold bagel with no cream cheese.... ok it happens next time I only order a coffee nothing fancy just a black coffee and they again asked me to pull to the front FOR A COFFEE!!!! So I did 15 min later I had to get out of my car and get the friken coffee. Today I decided to give them one more try and again they gave me my coffee and asked to pull to the door for my bagel along with 2 other cars behind me, they get their stuff and again I had to get out and ask for my bagel, the lady behind the counter said " it's coming in a few minutes" I said " just keep it" and walked out.... I don't care how close to home it is I will not be going back EVER!!!! And neither are my neighbors! read more

I just went to this Dunkin for the first time. Normally I go to the Starbucks near this Dunkin but haven't been satisfied there for quite a while. The girl on the speaker in the drive thru ( maybe Megan as the name) was so kind and got everything I ordered correctly. As I went up to pay at the window, a young man, I believe who said was the regional manager or something of the sort, was also absolutely wonderful! The customer experience I received at this dunkin was as if I was going through Chick-fil-A. I was extremely impressed and will most certainly visit again. read more