Very disappointing experience. I walked into the store, greeted the staff, and patiently waited for my turn to be helped. Unfortunately, no one acknowledged me or offered any assistance. After waiting for a reasonable amount of time, I ended up leaving without making a purchase. Good customer service starts with simply acknowledging customers, and that did not happen here. I hope they improve their customer service in the future. read more

Well... due to the longest and scariest game of Cooties™ known to mankind known as COVID-19, I used the awesome delivery service known as 931 Delivers to get my order from *DD*, also known as Dunkin Donuts. They called me to let me know the line at the drive up window was VERY long and delivery would be a bit longer than expected... which is fine. I don't mind, as they are going out into the scary virus ridden world to bring me a breakfast sandwich and some calorie laden donuts I certainly don't need... as I have gotten the "done lap" disease from too much self care in the kitchen, if y'all know what I mean... self CONTROL has exited the building! (If y'all see mine? PLEASE SEND IT HOME!!!!!!) The human followed instructions and rang my doorbell, leaving my order at my door. I brought it in, and opened the bag with my breakfast sandwich first. Literally did an LOL. Just look at the pictures of what $3.99 bought. It's barely a quarter of an inch thick. I just giggled typing this as WTH?!? Did a South Park "Mmmmmkay" and opened the box of a dozen donuts and found they totally messed up the order. (Several were even UPSIDE DOWN) Wow. I know they had a busy drive through, but really? That's NOT how one gets return customers... and the delivery service isn't allowed to open anything to make sure it's correct. It really, REALLY wasn't. What surprised me the most was the taste of the few donuts I tried. Having been the first time at this location, I compared it to the one on South Church Street in Murfreesboro. These are in no way comparable. Lacking in taste in every way possible. Not sure how they did that... aren't Dunkin Donuts all the same? I'll have to ask the people I gave all the others to as well. Not happy at all, but places have off days. Everyone does. I'll give this place a month or two and try again. 931 Delivers is giving me credit for the hilarious breakfast sandwich although I told them not to... it wasn't necessary... but they got such a good laugh about it they insisted, and they appreciate the big tips I always give their people. Why wouldn't I? I hope y'all do too... they're ESSENTIAL!!! read more

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Very clean and modern. Friendly service and great drink quality. Thanks Dunkin' for a good visit on my way to the Jack Daniels distillery. read more

Dunkin' - the inside of a dunkin donuts shop - Donuts Near Me - Shelbyville, Tennessee

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This location is horrible. I ordered on the app and still had to wait 10 minutes for 2 sandwiches. The dozen donuts came out right away. After the substitution since they didn't have any donuts with sprinkles. My second time visiting this location and they were out of stock on stuff both times. You kinda expect that from a small place, but this is a major chain. Two stars just for being a Dunkin Donuts. read more

We were driving thru and spotted our favorite donut place ever .. well.. this location was probably the most disappointing one ever. Customer service was absolutely horrible. None of the employees acknowledged any customer and when they did talk to you the woman with the light purple hair (don't know her name so I was describing her) was so rude and acted like she was annoyed. They had hardly any donuts and it was only 11am. The place looked nasty. Will never stop back by here again. read more

They have a constant rotating staff for a reason. You rarely get someone nice. Most the time your order is wrong or watered down and gross tasting. I waste so much money on drinks I throw away because they're the only coffee place I can order ahead with an app when working. I ordered my iced americano on the app with almond milk. I pick it up and it was very clearly almost black. I always feel bad asking but said "Could I please get more almond milk? I don't need much but there's very little in here". She just looks at me then stalks off. Someone else comes to the window minutes later and rolls her eyes and tells me they put enough in my drink. And I said "I ordered it with almond milk and usually it's a decent amount more. I just need a little more". And she tells me NO. That they already put in the amount they're supposed to. I was like "Ok...I ordered and paid for my drink, I just wanted it with almond milk and you can look at this drink and can see there's next to no milk in it. How else am I supposed to order on the app to specify?" And she went back and forth with me telling me since I don't pay for almond milk in drinks anymore, I got what they give out. She agreed to give me more if I paid for it. Which I did. And they brought me out a TABLESPOON of almond milk. Least give me a decent amount if you're making a scene about me paying for it. So rude. read more

This is the 1st time I visited this location. I went inside. The shop was very clean, ordered 2 drinks and donut holes. Order was correct and was prepared in a timely manner. read more

The service through the drive through has always been amazing to me. Even tho they sometimes mess up my order, they always tell me to have a good day. The service inside is kinda bad, they take a while to acknowledge you. But even so I'm just there for coffee so I'm happy. Oh also the coffee is bangin. read more

I just went and got 1/2 dozen doughnuts for my birthday today. Got them home and they were stale. Very firm to the touch. I called to let them know and was informed that they don't make doughnuts at that store, they come off a truck in the morning. Never offered a refund for the lousy product just an excuse. Not a good look from a national chain. You're better off going to Kroger or Walmart. Steer clear of the doughnuts here! read more

This is a great place for coffee and donuts especially early in the morning when everything is fresh. I have gotten donuts later in the day here that were on the stale side but if you are wise about when you go you will never be disappointed & for more than donuts too. They do have things on the savory side as well, but there's one thing about it they (to me) have the best coffee around. Enjoy! read more

Absolutely best cheap donut and coffe place in Shelbyville TN really chill modern vibes inside

I have tried this Dunkin twice since they opened. Both times the drive through is so slow. The donuts were awful, stale, dry. Do not recommend this for donuts in Shelbyville. read more

Horrible costumer service, they didn't even acknowledge that I walked in the store. Waited and no one said anything to me PLUS there was a fly flying around the donuts. Won't be going back. read more

It is nice having a coffee place close to work. This location is still learning on some things I can tell. I feel that every time I get a drink , it is not mixed properly at all. I took a sip from my ice coffee one morning and it was pure sugar . Most drinks you can get a different variety and when ordering sometimes I think the staff acts like they cannot make a certain drink with a different flavor ? Overall , the staff seems nice and friendly . Although I ordered one day and could hear an employee in the background getting agitated it seemed like . read more

Dunkin' Donuts will always have a special place in my quickly palpitating heart and the place in my brain where addiction occurs. But this particular location-- I've yet to sit in a shorter drive-through line (say, 5 cars) so slowly moving. Six cars, you might as well go to another local coffee shop. DD, focus on time-management. read more

Dunkin is the best! Litterally. The donits are fresh in the morning and the coffee is worth it just not do much. Never go there after 12 pm because the donuts are the leftovers from the donuts that weren't ordered in the morning. But thats it. Also, pretty good service. The emplyees were really nice!! read more

They gave me a deformed donut. And then they gave me an Oreo hot chocolate when they told me regular was out. BUT MY FRIEND GOT A REGULAR! This place needs to have better communication. I was then clumsy enough to spil my hot oreo chocolate crap. WHAT THE HECK!! My drink looked like black bean soup!! Thanks Dumpkin donuts. read more

ordered half dozen of doughnuts around 8:15 i'd say through the app i get there around 8:40 the man on the mic says we no longer have the doughnuts you want so mind you through the app my number is on there why not call me i work fast food so for yall to not have any of the doughnuts i ordered a call should've been made simple period point blank. read more