Incredibly quick service and polite employees. Both the indoor and drive thru line went quick. Great experience!

This spot is a convenient stop on my way to California, especially since it shares a lot with the truck stop--making parking and access easy. It always seems busy enough to keep orders moving quickly. The staff is mostly young, and unlike many places, they're still friendly and polite, which adds to the experience. Maybe it's a "Troy" thing, but I'm not sure. The addition of Baskin-Robbins ice cream is a nice touch. If I decide to cheat on my diet, their vanilla ice cream is my go-to--it's so good that resisting it is the real challenge. The restaurant is always clean. Even though I usually stay for a maximum of 30 minutes, I consistently see employees cleaning both inside and outside, showing that this location is well-managed. There's plenty of seating, and the music isn't too loud, making it a comfortable and enjoyable place to stop. I'm giving this place 4 stars only because they're not open 24 hours anymore. They now close around 10 PM, but I think they should go back to their 24-hour schedule--it would make them an even better option for late-night travelers like myself. read more

Dunkin' - Hours of operation - Donuts Near Me - Troy, Illinois

Just went to Dunkin for the very first time and I got Matcha and it was very good. Made perfect perfectly. I get my Matcha from Starbucks and it always taste bad my new favorite place to get Matcha is now Dunkin' read more

Unreal . So disappointed in Dunkin. I was traveling for work & drove 20 minutes for my latte. I order the same drink for 10 plus years. No flavor just almond milk. Tell me how the rude white heavy set manger is telling me that almond milk is a spec . So that is why I got what I got . This is not a Dunkin spec . As in all my years from traveling to Arizona to NYC I have never been so disturbed by rude service . And an empty cup. In NYC I would not pay 8.31 for a large drink . Never again . Get a better manager . Be better ! Seriously sad that yall are robbing people read more

Dunkin' - Ordered a large latte with less ice . I paid for air - Donuts Near Me - Troy, Illinois

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Coffee good. Donut good. Customer service terrible. You can very clearly tell the employees hate their job. Want to feel pressured on time to order... have the cashier tick their fingernails on the counter while you decide? Go here.. You want to have zero enthusiasm or positive energy in your interactions, go here. Want to struggle to find a clean seat.. definitely go here. The store is a mess, not a single clean table to sit at. Sucks to the employees you're stuck working a job you take no pride in. Employees behind the counter talking shit.. all the drama read more

And again, customer service horrible menu doesn't work. They act like you are bothering them by going through the drive-through. Clown place. read more

Sooo I came through the line today and I was absolutely blown away. The doughnuts were SO GOOD they were hot and fresh and my coffee was literally perfect like I don't know how these kiddos do it everytime. I swear the kids of the USA run the fast food chain service and let me tell you we are not giving the teens of the modern day enough credit, Sara was the one helping me today and wowowow they were so helpful. And kind and high key hilarious too. Best place to get road side coffee I was passing through Troy on my way to sweet home Alabama and I'm glad I took time out of my trip to stop at this beautiful truck stop. So blessed I got blessed by the Dunkin gods today read more

The staff was extremely rude made rude comments and faces at the drive thru they burnt my food to a charcoal black couldn't even eat it deeply disappointed read more

Dunkin' - burnt bacon - Donuts Near Me - Troy, Illinois

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I really like this combination Baskin-Robbins Dunkin Donuts. It's 8:15 PM on Sunday night, and maybe the cleaning crew comes in later but the facility is not clean. My ice cream sundae was great, and the food vases were fine, but they have a trash can next to the open ice machine, that has dirt all down the front of it. The bathrooms do not look like have been cleaned all day. That said, the service was great, very kind and friendly young lady sold us munchkins and ice cream. Give it chance and hopefully it will be cleaner when you visit. read more

I needed a coffee this morning before I had to go to work and was hoping that there wasn't going to be a line like there normally is on weekday mornings. I was in luck this morning! I ordered an ice mocha latte and a bacon, egg and cheese bagel. The staff was super friendly and fast!! My coffee was perfect and so was my sandwich! read more

Dunkin' - Iced mocha latte - Donuts Near Me - Troy, Illinois

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I really appreciate the staff, they have always worked hard at their jobs. The donuts taste delicious and I love the interior of the store. The food is breakfast. read more

This is a super busy area because of all the trucks stopping here. The Dunkin Donuts isn't too busy, but it's a safe area. The store was pretty clean, and the two guys working here were nice. The drinks were made well. read more

Dunkin' - the inside of a dunkin donuts restaurant - Donuts Near Me - Troy, Illinois

They had a pretty long line but actually went fast through the drive through. Issue is they won't take dunkin rewards. Not acceptable and won't be back. I had selected a reward before ordering so this ended up costing me. Get with the program. read more

A couple years ago, I thought they had the best coffee ever, but that place has went so far downhill on the way there coffee taste even their lattes and mochas are terrible. I got a caramel macchiato today and it just taste like coffee, roasted coffee, and it cost me six dollars. I really wish we had another coffee shop in town. read more

No line but terrible customer service, drink what half empty, and bagel bites where cold..

I have always been a Starbucks girl but now I will definitely be a Dunkin Donuts girl! Oh the iced Carmel craze is to die for!!! The carmel macchiato is delicious and it is killing Starbucks. I have been here two days in a row and I even bought a tumbler for refills! The staff is amazing and super friendly. The location was so clean!!! read more

Dunkin' - Donuts Near Me - Troy, Illinois

Low quality for even dunkin. Got a peppermint mocha iced the drink was unmixed and didnt taste like a peppermint mocha.

I love the donuts and breakfast sandwiches. I find the coffee drinks to be lacking in flavor. The drive-thru situation is horrid. They really need to figure something else out. I usually don't go there for this reason alone. read more

Manager is quite rude...reason 1. She will yell at you if you question an employee making your coffee wrong for the second time instead of helping. They update the store but not the computers...reason 2. This is the only Dunkin that doesn't participate in rewards program. Why would you add ice cream but not update the computers. It's horrible location that causes traffic issues since you can't app order. Scooter and Starbucks are way better friendlier and have apps to avoid long lines. Drive 10 mins save yourself bad customer service and long lines. read more

I love these people! Great service! Came from a road trip and traveled overnight- their overnight staff really goes the extra mile. Didn't catch any names but a big man with a beard and man with long hair made me trip. read more

Dunkin' - 2 medium black coffees, blueberry iced coffee with almond milk. Made under 2 minutes and served with a smile even though it's 2am - Donuts Near Me - Troy, Illinois

Is this the only DD in the Midwest NOT offering happy hour iced teas or coffees? Either they didn't get the memo, or they aren't interested in business, and based on the emptiness of the parking lot, they may want to try something different - a national promotion maybe? read more

This Dunkin' Donuts recently opened so they are little disorganized. On my recent two visits the parking lot and drive thru have been packed. It takes awhile to get through the drive thru. Make sure to check your order to ensure you have everything. Hopefully, they will become more organized and faster. I've always liked Dunkin's food and coffee. This one is no different and consistent with the others I've visited. read more

Dunkin' - Donuts Near Me - Troy, Illinois

Do NOT waste your time at this place. I placed an order and went to pay through the app with a scanner. Store has no scanner and wanted me to pay with cash or a card. Really? If that's the way they do business they don't need mine or yours so don't bother! read more

Me and Buddies pulled up at 2:30 few brewskis Down ordered a cornucopia of food. They provided. Order was correct to a tee, one man working and completed our huge order. They have dedication y'all. 5 stars read more

This review could go either way...their doughnuts are great! A little pricey, but you forget about the less than $2 you spend when you bite into one of their specialty cream-filled ones, or seasonal of any kind. Unbelievable. Their hot sandwiches are great too, but its always the donuts that are always on my mind. Word of advice: I know Troy is a truck-stop town, but put one in the Glen/Ed area! You may be surprised by your sales volume if you do. read more

I agree with the reviews that when they first opened things were a bit unorganized and the coffee actually tasted burnt. However, now almost two years later it's MUCH better!!! I visit this DD 2-3 times a week (I should start checking in). The staff is friendly, the inside is always clean, the food is good, and the coffee is now delicious!!! They offer lots of coupons and I LOVE their rewards punch card. read more

Went by on National Coffee Day (didn't even know it) and when I asked them to surprise me with a free coffee they went over and above my expectations. I left there with a vanilla latte (what I ordered) and a magical chai infused creamy coffee of awesomeness. It was absolutely what I would have ordered if I knew it even existed! Thanks you ladies!! (And gentlemen if you were present but didn't see you) read more

We have been going to this Dunkin' for a while and the staff is always so nice and efficient at getting our order out fast. During this time with only drive thru they continue to do a wonderful job, getting people through line as fast as they can. Love this place! read more

Such good service in this Dunkin! The servers at the counter were very patient and kind. Our breakfast sandwiches took a little time to make and when we went to the counter to check on them they gave us 2 free drink coupons for the wait. The gesture was unexpected, but so much appreciated. Thank you! read more

I absolutely love this Dunkin'. Mandie and Sam were so helpful today. I was pinching pennies and trying to figure out a good cold coffee. They helped me figure out the best drink choice with the best bang for my buck. On days like today when I didn't have the money to go crazy, it really helps. I'll definitely be back to spend more money. The girls behind the counter really made it a great experience. They were so super friendly and helpful. Thanks for the great customer service girls!!!! read more

This Dunkin is staffed with idiots. I have a food allergy and was extremely clear about my order and my allergy (they even repeated it back to me) and was given the wrong item. This could have ended up causing a serious reaction. read more

If you love coffee and want a good donut to go with it you can't beat this Dunkin. The staff is friendly and quick. I have never had to wait long in either the drive thru or inside. I usually get a medium or large Cold Brew. I personally prefer the cold brew because of the smooth mellow taste. Currently you can get the Sweet and Salty Cold Brew which I have had and if you are a fan of savory and sweet you will love it. The donuts here are hard to beat. I am not a big fan of yeasty donuts and the cake here are great. read more

I went here to buy some donuts and my favorite type of bagel, onion. I have been to this location three different times to get one and all of the times they said no or we don't make those, when recently i got told they are per the manager's request, to what they make. Just not what it use to be sad. read more

They're always out of everything, make my coffee wrong, and are just overall rude. The manager is the main one that's rude, too! I only return because there's nowhere else in town to get decent donuts. Just wish they had better service. read more

Thus location is the best. I swear I come here religiously. I love thier everything bagels, coffee, and ice teas. Its amazing. Plus the people who work there are so polite and kind. read more

Could be cleaner and the tea tasted old. The kids are never disappointed when donuts are involved and the coffee cake muffin wasn't half bad. read more

Good food, but subpar service. All of the tables were dirty. The service was not good as the staff stood around looking clueless. I would not go back. I'm surprised people go here. Yuck! read more

I loved the DD in St Louis in the 1990's until greedy owners basically cheapskated ruined them and they closed. Last couple of year the Kirkwood ,MO location was the only choice within 40 miles and was excellent. Great customer service and always lots of varieties of donuts available. If you are going to be open 24 hrs make the donuts! Do not run out! Well 3 trys to this Troy location and they need to visit the Kirkwood store to figure it out! No donuts available(the vanilla and chocolate kreme which is a standard DD staple) BEFORE 11 am! Now they had them on my third visit but dry, stale and tasted like made yesterday! Second visit fresh brewed iced tea. No Splenda. Tea tasted old and went to the trash can. Can someone form corporate help these people operate like a REAL DD? read more

One person in line in front of me, waited five minutes and never acknowledged. Don't waste your time or money at this location. ONE STAR!! :-( read more

Most of the staff is super friendly and it's clean. The only issue I had was the manager micromanaging everybody including the customers. Asking everybody that was waiting what they wanted and what they had ordered instead of looking at the screen that tells him what we already ordered. 12 people in there working and the manager kind of screwed up the process. They got My coffee wrong three times. They also wait on the drive-through 10 to 1 over inside customers. read more