On our way to college visit with our children, stopped here to get coffee and some food lady that took her order indoors at an attitude to begin with, my bagel that was supposed to be toasted was cold. I went up there and asked for it to get toasted and this is what they gave me back after they rolled her eyes at me like they paid for my breakfast. Everyone has bad days I get it but it is not my fault if you're unhappy at your job, maybe you should quit! read more

Dunkin' - a bagel sandwich on a wrapper - Donuts Near Me - Volo, Illinois

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This Dunkin used to be good when it opened now every time I go there they get my order wrong, and it's impossible to try to correct it. On account that nobody speaks English there anymore read more

Was in the drive thru and they messed up my order. Asked for a hot coffee gave me an iced coffee told them 3 times. Not the first time they messed up. They should pay better attention. If i could give zero stars i would​ read more

They always get my donut order wrong. I always have to go back to get it fixed and when I go back they argue with their customers. Check twice before you complete an order. Just bad service all around. They also love to put the donuts in a bag so they can melt all over each other. read more

Waited in drive thru line for over 20 minutes. Ordered 2 haha browns, snackin bacon and a donut. When I got to the window she had to ask again what donut I ordered them I get the hash browns and bacon and they're cold. Everything at this time of day should be fresh and hot. read more

Terrible customer service. No wonder why so many are going to Starbucks. Don't go here unless you want bad customer service. There is ONE manager, the blonde who is great but the other "chief leaders" are terrible. read more

we ordered online for drive thru pick up on fathers day. We ordered a dozen donuts and we got through and collected our order. We opened the box as we were pulling away and counted and found only 10 in the box. I parked the car and went inside. I mentioned the 2 donuts we were short and they advised me that they didn't have that flavor. Instead of at the window they say hey we don't have this one you ordered would you wanna replace it with something else they were just gonna short us 2 donuts. I was not happy at all with this. read more

Seriously, I lI've Dunkin coffee and this is a convenient location on my way to work, but the turnaround times for a simple coffee here are ridiculous. Today I ordered and paid inside (per receipt) at 9:23am, but didn't get a plain hot Coffee till 9:40. Almost 20 minutes for a regular hot coffee? Really? read more

Dunkin' - Ordered and paid at 9:23, didn't get the coffee till 9:40. Dunkin coffee but this location continues to have really slow turnaround times. - Donuts Near Me - Volo, Illinois

Incompetence at its best. They don't pay attention to what they are doing and when you ask for them to correct it, they do the same thing again. read more

Run by a bunch of teenagers on their phone. They cannot get a simple order right. They stand there rolling their eyes and laughing at customers. The cashier has an attitude. This place needs better staff to run the place. Horrible customer service. Will not be back here. read more

A typical dunks with the typical menu items. Pretty quick service either walk-in or drive thru. The location now sort of blows with the construction going on and the wonky parking lot. I know it's short term but it was a bit of mayhem with all the minivans going nuts. Head on a swivel read more

Great coffee and friendly service. Always fresh. This brand new dunkin is at the intersection of rout 12 and 120. Very busy area but plenty of parking and a fast drive through. I actually wrote a review for this location but I think the address is wrong. I was surprised when I checked inn it was my first time and I've been many times to this location. Anyways I love this place and will be back always read more

While staying with my cousin in Crystal Lake, I tried to use google maps to find a close Dunkin Donuts to get coffee. This location didn't even come up! My cousin told me this one was closer than the ones that came up on my phone. There was a huge line, so I went inside to order a donut and a coffee. While I was ordering, the man (looked and sounded like the manager) was barely paying attention to my order because he was preoccupied with trying to tell another worker how to make a specialty drink. After ordering, I waited over 5 minutes to get my coffee!! Everyone was busy talking behind the counter and micromanaging each other. I couldn't believe that between 6 people behind the counter, they couldn't manage to get me a coffee with just cream and sugar in less than 5 minutes! I finally had to interrupt and ask for my coffee and a nice young guy named Jer Bear said he would grab it for me. The coffee wasn't great, just okay. Not as good as it normally is. The chocolate long john that I ordered tasted old and stale. Yuck. I love Dunkin Donuts, but this location sucks! read more

Frozen. We know the donuts are already day old but at least thaw them first. The nuts we soft and mushy. We just gave the dozen to the dog and went elsewhere. read more

This is an update to my 2015 review. After numerous complaints both in person and vids their online survey about order accuracy, I got a call from the ownership group. They apologized and assured me they took my concerns seriously. At this point they knew my name and my usual order. They took extra care to ensure order accuracy for my orders. I have no idea if they pay attention to anyone else, but, generally, my orders are accurate. However, I STRONGLY recommend double checking your order. I've been using the order on the go feature on the app to skip the crazy long lines and order accuracy dropped. It's easy enough to check your order, but be aware. The staff is nice, manager is involved and the store is clean. I would recommend using the app to avoid lines and the out of control drive thru. read more

They must get their employees from the Moron Mart. The location is great, but I cringe every time I order a simple coffee. I literally had to repeat the order (2 coffees) FOUR times at the speaker. How hard is it to punch in the little computer what is being said by the customer. After finally getting the order understood at the speaker, or so I thought, I had to repeat it again at the window!! Then they hand me the wrong size for one of the coffees (repeat number 5), fix it, then hand it to me with a leaky cup. Got home tasted it and yep!!! They didn't add the creamer I asked for. Hard to miss a raspberry taste. I wish I could say that I woke up on the wrong side of the bed, but I didn't. This happens every time I go there. Maybe not as many repeats of the order but always some confusion. Speak slowly, clear, and pray for your $3 coffee to be made correctly and that after all your hard work to order it, it tastes good. I doubt it will. I'll make the extra drive to the Wauconda location going forward. read more

This location is horrible. They burn my bagel very single time. Not once or twice, has happened every time we go there. Today was my last visit, will not be back. read more

I love this store they memorise your favorite drink and always make sure it's perfect. And the one girl that was gone and came back to there she's amazing. This is extremely better than the one in mchenry and I drive to this one two miles away because they are so awesome from the customer gets Hot coffee with 8 pumps of French vanilla swirl extra cream and sugar with a cup of ice. I had to go to mchenry tonight and got ice with Nat's trapped frozen inside freaking gross!!!! read more

Dunkin' - Nat's inside of the ice from Dunkin Donuts mchenry Illinois - Donuts Near Me - Volo, Illinois

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Date of Original Review: 09/07/2014 Date of Updated Review: 09/16/2014 Since August 2014, I stop here about 4-6 times per week on my way to work from Round Lake to Lake Zurich. The staff is always very friendly and the food and beverages are almost always fresh and perfectly made. I have had very few problems with this DD location, though some problems have included the shop being out of a specific product type (1 instance), an under-cooked doughnut (1 instance), receiving the wrong product (2 instances), and seldom an under-sweetened (improperly prepared) beverage (several instances). read more

All cooked breakfast sandwiches are microwaved and taste like crap. I've tried the croissants breakfast wraps they're always chewy and very microwaved tasting. Donuts are OK but breakfast sandwiches are horrible horrible read more

I had a wonderful experience at the Volo Dunkin' Donuts a few moments ago. It started when I picked up my kids from elementary school. My daughter was craving a donut and wanted to go to Dunkin' Donuts. It was supposed to be a very fast trip because they have gymnastics tonight. We were almost done, when my son decided he wanted the extra sprinkles that had fallen from his little sister's donut onto the table. She didn't want to share (you know how much little kids love sprinkles) and when his playful attempt to grab a few ended with the sprinkles on the floor, she looked about ready to cry. I gave her a hug and said, "Don't worry, mama can fix anything." I told the two guys at the counter about what happened hoping there was a way I could buy her a handful of sprinkles. They not only gave both kids a cup of sprinkles each they offered my daughter a fresh donut, too. I refused the donut at first because the other one had been fine, but they smiled and insisted it was on the house. The funniest part is that my daughter's second donut was chocolate glazed without a single sprinkle on it! I'm glad to say that I left there with two very happy kids in tow. read more

Dunkin' - My sweet kids and their cups of sprinkles. - Donuts Near Me - Volo, Illinois

Don't even make the effort during the morning rush. Parking lot is an issue with the insane set up of the drive-thru entrance. What's more of an issue is the fact you've got a 30% chance of your order being wrong. Not kidding, 7 of my last 10 orders have had to be corrected at the window. Not complex orders either, plain old fashion donut is as simple as you can get. Don't come here or take the extra time to proof read the staff's work read more

This store doesn't know the meaning of hustle. There will be a line of cars all the way out to 120 and no one picks up the pace.

They should change their name to just Dunkin because they always seem to be out of donuts. More often than not they are either out of whatever it is we order or they mess up our order. Not a great location for service and there seems to never be a manager there. Maybe that's the problem. read more

I avoid this location at all costs. There are two different entrances to the drive through which always causes a traffic jam. It's also positioned too close to 120, which causes major traffic. I've seen mornings when the drive through line is out on the highway! It's awful. I just started driving to the lake Zurich location instead. read more

Favorite Dunkin Donuts location by far.... consistency is key and they're always consistent. My French Vanilla swirl black is always mixed correctly.... so thank you for that and for hiring people who actually care about the product they serve to customers. read more

I ordered a med black French Vanilla coffee with splenda and the 6 donut special they have going on right now. Pretty easy order I thought. The coffee came with cream and sugar and tasted watered down. The donut was just OK. So far I'm not too enthused about this location. read more

Terrible Service: I recently moved to the area, so I just discovered this Dunkin about a week ago. In the past week, I have gone 2 times. The first time, I ordered a chicken sandwich on a pretzel bun. When I got to the window, they informed me they were out of the buns. No big deal- it happens, right? Well, a few minutes ago, I went there to order the same sandwich and yet again, they were out of the buns. Ok, just give me a chicken biscuit. But of course, they were out of biscuits as well! The girl on the drive thru mic was rude and impatient, and didn't seem to want to speak clearly into the mic. She spoke so quickly and sounded so distracted that we kept having to ask her to repeat herself. Finally, after completing what felt like a hostage negotiation, she just said "OK pull around to the window" very rudely. Not once did she mind her P's and Q's. This place is the closest drive through to my house, but I will not be taking my business here any longer. read more

Just ordered a bagel and it was the hardest bagel ever probably getting ready to be tossed in the garbage. I can't believe they would even serve something like that to customers read more

I come here every single morning! The staff is so sweet, my orders are always right, truly nothing to complain about!! Best location and service! read more

I have to admit, I've seen quite few restaurants along Randall and Algonquin that could use a vist from the health department. This is one of them. The floor had more food on it then the shelves. read more