Nice employees and location, but the quality of the donuts is terrible. EVERYTIME I've come here and ordered a donut with frosting, it looks something like this. No frosting on top--it looks like it melted off but the donut is cold. Why would you even put that in the bag? Since there are like 10 DD in a 10 mile radius, I'd recommend going somewhere else. read more

Dunkin' - Ordered a vanilla long John. This is what they put in the bag. It's the same EVERYTIME. Don't get donuts from here. Donuts - Coffee & Tea Near Me - Warrenville, Illinois

Worst spot to get coffee or anything! Disrespectful towards me and my family . They called us bro and asked what we wanted when we pulled up. They are lazy and disgusting they did not wear any gloves . I really hope they get shut down unprofessional for them to be representing Dunkin' Donuts honestly read more

Today, I am truly disappointed in this location. I am a regular customer and I will no longer buy from no only this location. But, any Dunkin' Donuts anymore. I will be spending my hard earned money at Starbucks because I no longer feel safe. The employees that you guys are hiring should be considered and chosen carefully. The way I was treated today was unacceptable. The lack of customer concern was also unacceptable. If I could not give a star that would be an option. I wasn't given a refund for my order today, but my food was taken. I will be contacting my bank for the refund I deserve. read more

Just ordered $25+ worth of breakfast and coffee via drive thru on our way to go cross-country skiing in WI and pull up to pay and the girl turns around to ask if we need a drink carrier and her mask is pulled down below her chin, nose and mouth out in all their glory. Both my husband and I said at the same time, "Your mask isn't even on!" as we drove away leaving everything behind. Seriously...? read more

Lino took our order and had great costumer service! Will definitely be returning to this location! Great costumer service!

The service here sucks. The food and pastry's aren't testy. I got donuts and found the cashier hair in it. The location doesn't look clean.

The food here is just what you'd expect at any other DD. So, that's the upside. Here's the downside; the service here is just bad. Both employees were on their cell phones the whole time. One was squatting behind the counter on her cell. The other employee, the one helping me, had his cell on the counter next to him and kept looking at it in between assisting me. They were out of almost everything by 11:48am. No plain bagels, no bagel twists, no marble frosted, no French curler. It seemed everything I asked for was out. But the employee had no suggestions for me at all. I finally settled on a toasted plain croissant with cream cheese on the side. As I was driving away I noticed there was no knife or napkins so I had to swing back. Luckily, I was still in the parking lot. Also, no greeting whatsoever. No hello, no thank you, no good bye. Nothing. He got back on his cell the moment I got my items in my hand. Horrible service. read more

I love how this store has drastically improved over the past months. Despite reading the reviews, I decided to pay a visit to the store to check if there's been any improvement at all in the store. But to my surprise, the service has improved, their stocking has improved and also the way they handle customers has improved. They finally have the infamous lemon loaf which I crave at all times. Overall it has been a fantastic experience to me and I believe going to the store now is worth a shot. However, it's only open till 7 pm now apparently read more

Do not go here for any espresso drinks. Their espresso tastes super bitter and had a chemical like taste. I told management this like 2 weeks ago and had not gone back. I went yesterday and got a drink and it tasted like they put 10 pumps of caramel flavor. Probably to cover up the bad taste is my guess. Get your shit together people. read more

This is a relatively new DD located in an old building previously known as a White Hen and a 7-11. Very bizarre when a 7-11 has to cash it in. Succession looks to be paying off for DD. I generally order a Hot Toddy, Irish Coffee or a Bailey's Mudslide. However, the ingredients to make these specialties are rarely available, so a regular coffee will have to do. But that's OK! If your a "Drive-Thru" enthusiast, the Warrenville DD is Nirvana! Staff excels in communication skills. "Holy Shit", they speak articulate and intelligible! You actually can have a conversation because they understand that listening is a skill as well! Not to mention, there're probably wired-up on a cup of java and a sugar buzz as a perk! Why only 3 stars? Maybe it should be 5 stars? This place is better than most. read more

Dunkin' - 5:40 A.M - Coffee & Tea Near Me - Warrenville, Illinois

There are a lot of lazy people in the fast food industry so I really don't have high standards but the employees at this location are a special breed. Got to the store an hour before they closed and tried to order food but they had "already turned off the oven for the day". read more

Stood in inside for 5 mins and not one of the 3 employees even said anything and we left.. not going here anymore...

This place is unbelievably gross and the employees are extremely unprofessional. I walked in I ordered a large fv ice coffee they gave me something else it was so bitter and clearly not what I had asked for. Employees seemed to have been talking very inappropriately about their manager being drunk. Who is supervising this place?! I mean honestly the employees in the afternoon especially are horribly trained. Short haired girl with bangs is ALWAYS on her phone and gives no eye contact. People in the morning always seem to be grumpy and have tons of negative attitude. I will definitely be driving the extra 5 minutes to get my coffee at another location. read more

This location has nice and friendly employees. That's there the one star comes into play. I ordered a medium mocha latte and got a cup half filled with foam. I should have known when I was handed my cup and it was so light. This isn't the first time this has happened at this location. I was hoping it was just a freak accident. I wasn't even asked if I wanted any cream or sugar. Very disappointed to wait in line and then walk away with half a cup of foam that tastes awful. The coffee was way to bitter. Luckily we have sugar packets at work. read more

Dunkin' - Ordered a mocha latte and half the cup was foam. I literally paid for half a cup of coffee. Sad thing is this isn't the first time. - Coffee & Tea Near Me - Warrenville, Illinois

There are a couple super friendly staff and a few not so friendly but i can never get my drink the same someone forgets the whipcream and sprinkles in my signature caramel craze latte with almond milk. I feel like i now have to check it and half the time ask for it. They told me u have to say signature so now i do and same problem. Idk why they can't just make it the same. I even ordered online and made sure it said with whipcream but still didn't get it ugh! I'll tell you the DD in wheaton makes great drinks! read more

I keep going to this place and 1 out of 4 times they mess up my order or muffins are raw. And one of the workers keeps hitting on me and other customers. Makes me uncomfortable when he helps me. read more

Recently, ordering through the drive thru the lady has to tell me to wait, I then wait for up to 3 minutes for her to take my order. Once I get to the window it takes the cashier almost another 3 minutes to take my payment, get my coffee and leave. Today, three cars (including myself) left the drive thru line due to being so slow. A year ago, it wouldn't take this long to just get a cup of coffee. I would always go to this location since it's closer to my job, now I will have to visit another location. read more

I really want to like this location because I live in Warrenville and this is the closest and most convenient location but unfortunately I have been dissapointed with this location. I usually get a latte and if I recall correctly, their latte machine has been broken twice now this year alone. Also I remember a time when I showed up a few minutes past 6am and the location was not opened yet even though the sign on the door states they open at 6am. I ended up having to wait until they got the store up and running 10 min later. read more

Terrible as Dunkin Donuts goes. Only got cream cheese on half of my bagel. Got 4 (!!) hash browns in my order - the bag was only 1/3 full. Asked nicely to have it corrected and got a ton of attitude. The employees' clothes were covered in coffee stains and the bag they gave me had greasy finger prints all over it. Complete lack of care by the employees. read more

Came here today for a quick snack in between jobs. I ordered a reg iced coffee with some munchkins. Very quick and pleasant people working up front. read more

Absolutely the worst Dunkin Donuts I have ever been to! And just today i had my worst experience there. I go there because I work close and it's very convenient, but if I can ever avoid going to this place I will! Today when I walked in, one of the employees had their friend there who was in booty shorts sitting on the counter where your food is given to you. After I ordered my bagel and walk down to the counter where they hand you your food this girl did not move! She sat on the counter with her foot up on the counter while my food was handed to me. EXTREMELY disappointed and totally totally unprofessional! Also, the employees always talk very unprofessionally at each other in front of customers. Its embarrassing! Not to mention they are always slow at making your food and or drinks! Something needs to happen! This is ridiculous! I have tons of clients who go to Dunkin Donuts and all of them complain! Unreal! read more

Today I had a bad experience with this location. Second time I order coffee and its not filled to the top. I asked the cashier who helped me if she could fix it and she said no because the type of cup, blah blah. I told her, that every else Ive gone, including one of the other workers there, has filled it to the top. We got into an argument and said my business isnt needed. To top it off as I was leaving, she kept bad mouthing me, saying she was going to get paid regarless. I walk back in amd complained to the manger, who didnt even care and told me to go ahead and put in a complain. Again as I was leaving, the same girl kept saying stuff and said that nothing was going to happened to her. Never again will I stop here! read more

I admit that I'm a coffee/donut addict. I went here for the 1st time and was satisfied. The place is clean and looked new. I chowed down on my Boston Creme donuts. Employee was polite. Now I just need to find a fitness center. read more

There is a serious staff training issue at this DD. The drive thru at this location is consistently SLOW. Its not like at McDonalds when the Expedition takes 5 minutes at the pick up window b/c they supersized everything including their dessert. It can take a few minutes at DD just to process a credit card hand someone a coffee. Also, I've had issues ordering. Don't like creamer, but somehow it always ends up in my coffee at this location. The coffee doesn't really taste like DD coffee either. It always tastes a little different. I would recommend steering clear of this location. The only reason why I won't give it one star is b/c I am not aware of any sanitary issues. read more

I am not coming here again. The check-out guy was creepy and the coffee super weak.

I've been coming to this DD for over 2 years, at least 4 times a week. Everything is usually good and I'm happy when I leave....except when I have the older lady that works there. Please don't put her on the drive thru if a he can't get and order for 2 eassssy coffee order correct. 2 iced coffee, black sugar only. To which she's always saying large, and either just saying black or adding cream. Really?! EVERY TIME I get her (inside too) she's screws up the order. Even when she's seen me the day before, I order the same damn thing every time, and still gets it wrong. A drive thru at 7am on a Saturday with a full line of cars is not the place to have her. I'm sorry, but she really doesn't even listen to you when you make an order. Just kind of mumbles back something, to which you have to be THAT person and correct her. This location is literally 5 mins down the street. I'll keep coming, but I'll expect bad service if it's her. -.- read more

When through the drive up and order my hot chocolate to bring to work. When I got to work and took a drink, I was so dissappointed!!!!!!!! I was a large cup of hot water with a few remnants of chocolate. read more

What the heck I came in here and there were barely any donuts at all.... Not a good selection at all and barely anything.. What is going on?! Also looked a little dirty. read more

This place is amazing!!!!! Amazingly bad that is. I'm flabbergasted by their ability to screw up the simplest order. The one time they got it right, it wasn't good. The hash browns were burnt and my wife's iced tea was....thick. Gross. Today the latte machine was broken. It's a travesty this place isn't better cause it's so close to us. It's a mockery and a sham. It's a travashamockery. read more