After getting the a color that looked really off from another BM retailer, came in and the guy…read morematched it to their color card. Didnt even get anything (as per their advice). shout out to Tali for the matching and knowledge.

Great service. Very patient and accommodating. Would definitely go back…read more The woman behind the counter, I didn't catch her name, was very helpful.

May is delightful, friendly, knowledgeable and helpful. Her spirit is contagious, making it a…read morepleasure to do business in the Encino store. Whatever your painting needs, Dunn Edwards Encino will serve you well. Highly recommend!!

The service by that Asian/black older lady was very unprofessional. Last week kept trying to rush…read moreme to pick a color for my sons room. I ended leaving and looking for another store on my phone in my car. I then see the same "manager" smoking with a man waiting for her in a big black truck. I was shocked to see that she just rushed me out to smoke with her husband. Very unprofessional.

Paint and materials at a very reasonable price, nice staff excellent service, can definitely…read morerecommend

Excellent customer service. Jorge Is knowledgeable and professional. I highly recommend Vista…read morepaint.

I have no idea what I'm doing when it comes to paint and the woman working there was so helpful and…read morekind. I also appreciate that they have parking in the back since it can be tricky to find street parking around that area. The pricing also was similar to other places I looked at - I was actually pleasantly surprised considering the location.

Just want to say thank you to the friendly & helpful service from Justin today in helping me…read moreunderstand and pick out some exterior paint sample chips. I will be back soon to take advantage of 50 percent off paint samples to further help me decide on my color choices. Love the store

I must say that on April 8, 2026 I had the best service experience at this location by a young man…read moreAfrican-American young man named Jock I believe that's how it's spelt paint department. I believe I'm in a wheelchair. I couldn't find a certain paint young man said if you can come I can match it for you. He came out to the car. Took my paint matched. It helped me get the things I needed and brought it out to me with the biggest smile and a firm handshake. I know because they're supposed to give us the best of customer service, but I believe this young man went on and beyond it made me so very happy. I definitely will be coming back hasslefree you let them know your needs and they're there to serve you.

Joc Smith was beyond and above - the best customer service I've ever had!!! I will always come to…read morethis location now. Best of the best.

Wonderful company outstanding customer service thank you so much Sherwin-Williams for treating me…read morewith respect and kindness I will definitely always recommend Sherwin-Williams

Terrible service. Constantly out of what I need. Do yourself a favor and go to another company for…read morepaint.

I called to try to get a replacement plastic shell case for my car's key fob, and they didn't have…read morethe item in their catalogue, but they still gave me all the important information of how I could order if from a different vendor -- Rustin was so helpful! Just want to share some gratitude for a great store that helped me solve a big problem. Will be coming in to get all my in person hardware needs!

Ah, Studio City Ace Hardware. The small and expensive little hardware store that is there for you…read moreon Sundays. Parking is limited and prices are high, but they are open on Sundays and they are much easier than dealing with Home Depot. If there's something that you need, and you don't want to purchase it on Amazon because you want to feel and see and measure it, this is a nice little shop. I don't come here often because of the prices and the parking, but it's nice to know that Ace in Studio City is there when I need it. They have really good staying power! They've been here for many years! They must be doing something right.

Terrible customer service, with cheap cheap cheap foreign attitude…read more the equipment is very old and off. look at the photos and judge for yourself. they will not replace or fix 1 gallon of paint or take responsibility. the company representative said, they are not responsible for any results out of the store.

I went to this store for the first time today on recommendation of a contractor. What a GREAT…read morestore, it's huge and you can find absolutely anything you need. The prices are reasonable and there are not a million people in line as in other stores. The best part was Jose the worker who was super helpful; he really took his time to explain products to me and help me with what I needed for my project. I am very impressed and grateful! This will be my new 'go to store' for my home painting and staining projects.

Ordered a sample of paint from them. They charged me $17.00 to ship it from So Cal to Nor Cal PLUS…read more$3.00 INSURANCE! I quickly tried to cancel when I saw the shipping they added, but they said it was too late (I called within minutes). It took FOUR business days to arrive. Farrow & Ball shipped me their samples from CANADA in less time and did not charge me a shipping fee. That is whose paint we shall be using! It was dreadfully sneaky for Portola to not disclose their $20.00 shipping and mandatory insurance fee BEFORE placing the online order. UPDATE: PORTOLA LIED in their response about disclosing the outrageous shipping cost! I would NEVER have paid such an outrageous sum to ship from So Cal to Nor Cal! And to MAKE ME pay MORE for THEIR REQUIRED insurance was added insult upon injury! Never again will I order from them, and I will make sure to warn others to avoid them like the plague. Shifty business.

Inconsistent paint and poor customer service - stay away…read more I ordered a gallon and two quarts of Portola paint for a project at home. Their website and labels emphasize "handcrafted" and "batch-mixed" for consistent color, so I expected everything to match. Unfortunately, the two quarts were noticeably different from the gallon right out of the cans. The color variation was clear on the wall and made the whole area look patchy and uneven. I called customer service and spoke with a representative named Dolce. She told me it was my responsibility because it "has to be batch-mixed" and basically blamed me for not knowing that. After some back-and-forth they did refund the paint, which I appreciate. The problem is that the refund doesn't fix the real issue: I now have to repaint the entire wall, hire help, and spend more time and money trying to find a color match that actually works. The hassle and extra expense are significant. For the premium price they charge, I expected much better consistency and support. I won't be buying from Portola again.

I love this store. It's like a HomeGoods and hardware store had a baby. It's really fun and…read morebeautifully laid out. Sure it's a little bit more on the expensive side than a Home Depot but it's so much easier to navigate. And there are so many people willing to help you that are real experts.

I love a trip to Ace hardware. I like it's boutique feel versus the big box Home Depots and Lowes…read moreout there. They still have everything you need for the most part! Maybe not as much selection and maybe a little pricier, but it's always super convenient to pop by if you are in need of something for that project you are working on. I love to come here for spray paint usually and plants! Though I do like to "ooh and ahh" over their patio furniture. I love how they display everything to really give you inspo for how you can do up your back yard. They also have fire pits and camping chairs, lots of pots, umbrellas, and even dog toys! It's a super dog friendly store actually. Staff is always helpful here. Parking is always easy peasy. Support your local Ace!