Tom W. Was super helpful and knowledgeable. He helped me get stain for my patio furniture. Told me how to and also what not to do. He also helped me find everything I needed. I really appreciated the help that I didn't even know I needed. I'm looking forward to my project. Lisa topped off my great experience with a cheerful checkout. This is a great place. read more

Asked 3 different workers to open the cabinet to buy tools. Had to wait and nobody came. Ended up leaving. I guess they don't like money. I was ready to buy hundreds of dollars of stuff, oh well. read more

I love a trip to Ace hardware. I like it's boutique feel versus the big box Home Depots and Lowes out there. They still have everything you need for the most part! Maybe not as much selection and maybe a little pricier, but it's always super convenient to pop by if you are in need of something for that project you are working on. I love to come here for spray paint usually and plants! Though I do like to "ooh and ahh" over their patio furniture. I love how they display everything to really give you inspo for how you can do up your back yard. They also have fire pits and camping chairs, lots of pots, umbrellas, and even dog toys! It's a super dog friendly store actually. Staff is always helpful here. Parking is always easy peasy. Support your local Ace! read more

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Stopped by at the hardware store this past Saturday hoping to find a specific drip tray for my portable a/c. A staff member assisted me and unfortunately we could not find any in the store. Overall, the experience of the store was neutral. I walked around and saw they sell other types of items in the store such as honey sticks, tea bags, etc. They carry nice bowls, plates and kitchen accessories. They currently have Halloween decorations for your lawn, etc. They had several air fans in stock for this hot weather as well. Parking lot is big and that is always a plus, no long line when I visited them. Store is kept clean and well organized. Definitely has nice items to decorate your front/backyard; they even have a plant nursery on site. read more

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I love Ace! It's more like a country store than a hardware store. They have a little bit of everything. Sort of a cross between HomeGoods and Home Depot. The prices are a little higher than Home Depot, but worth it because you can actually find what you need without spending hours going down aisles that don't make any sense to you. It's more for the do it yourself Gardener, painter. And hardware repair person. It's not really where the professionals hang out. But I like it because of that. The staff is so helpful. Yesterday I went to find an insecticide and I had no idea what I was looking for. I met this very helpful and pleasant store employee name Alyssa and she knew exactly what I needed. Unlike most hardware stores where you leave with just what you came for at Ace I always manage to find stuff that I didn't even know I needed, but I want real bad. It's a very cute store. I also like that it's in the middle of the neighborhood and now out in some industrial park. Parking is plentiful and easy. I can get in and out of there and find exactly what I need in about 30 minutes read more

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Full disclaimer up front, I am a Home Depot guy. I have the Ryobi OnePlus system, which is only sold by Home Depot (A mistake on my part initially). However, this Ace hardware is closer to my house. So for simple things, like screws, wall fasteners, anchors, spray paint, etc... This place does really really well. It's also very large, especially for an Ace hardware. They have a great selection and they have multiple sections. They also have a really large selection of like griddles, grills, and smokers. Everyone who works here is friendly. However, this is what brings this location down to a four-star review. While everyone who works here is friendly, they're not always helpful. And there's a couple of ways that they're not helpful. The first is that it's difficult to find someone who works here. They're understaffed in my opinion. The second reason they're not always helpful, is that they don't always have great knowledge in the questions that I've been asking. I'm a fairly handy person, but I'm not a contractor, and I definitely don't work in a hardware store. But I've been very surprised at the number of times that I've actually found somebody to help me, and then they weren't able to help me. Either because they didn't know, or they were unsure of what I was asking about, or they just weren't able to help me to find what I was looking for. But overall this is a great local option If you don't want to drive further to a Home Depot or a Lowe's. And don't go to Lowe's. read more

To Ace Hardware Corporate Leadership, I am writing to file a formal complaint regarding an incident I experienced on Wednesday, May 6, 2026, at approximately 7:21 PM at Ace Hardware Store #152, located at 5960 Sepulveda Blvd, Van Nuys, CA 91411. The conduct I was subjected to by one of your employees was, without exaggeration, the most unhinged and threatening behavior I have ever encountered from a retail associate, and I expect a serious response from corporate leadership. **What Happened** I entered the store to return a roll of tape I had purchased the week prior because it was not the right product for my project. After waiting in line, I was called up by a cashier named Caroline. I explained the reason for the return. Rather than process it, Caroline stated she needed to check whether a return was "even possible." What followed was a baffling sequence: a second associate working behind her confirmed the return was acceptable. Caroline was not satisfied. She then radioed another associate via walkie-talkie, who also confirmed the return was fine. Still not satisfied, she walked over to a third associate -- one who was actively checking out another customer -- who likewise confirmed the return should be processed. Three separate Ace associates agreed the return was valid before Caroline finally returned to her register. Even then, as she began entering the return, she stopped a fourth time to lecture me about needing the original packaging next time and how to "prevent this in the future." At that point, I responded calmly and politely: "Ma'am, can I please have my return so that I may leave?" That was the entirety of my statement. It was not raised, not aggressive, and not provocative. Caroline's reaction was immediate and extreme. She stopped processing the return, walked away from her register, and began shouting to another employee that she was not "dealing with my shit" because I had an "attitude." She then directed a torrent of profanity and personal insults at me across the store, including calling me a "douche," telling me I "wasn't going to do shit" to her, and ordering me to "shut the fuck up." A male associate, hearing the language, intervened and asked me to come to his register so he could process the return himself. At that point I asked for a manager. A manager named Chris responded and attempted to de-escalate Caroline while apologizing to me. Caroline, however, continued her tirade unabated -- yelling across the store that I was a "pussy" who "won't do shit," that she "doesn't give a fuck about losing her job," calling me a "loser," and ordering me to "get the fuck out of the store." When I asked Chris for the store manager's direct contact information, he refused and pointed me to the phone number printed on the receipt. The outburst was so loud, prolonged, and threatening that an unrelated customer in the store -- who had no connection to me whatsoever -- voluntarily approached me afterward and provided his contact information as a witness, because he was alarmed by what he had observed. His information is below. read more

Accessible parking and friendly and knowledgeable staff. My only disappointment is a lack of variety and inventory. Sadly, they did not have everything that I needed in hardware and plumbing. It's a good store for basic needs. It's bright and well laid out. read more

Great selection, fantastic service, tons of parking! This place has everything you can find at the bigger stores like Home Depot with less hassle! I always find what I'm looking for and love coming to ACE! read more

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I always love a good hardware store. The proliferation of the big box stores has driven out the middle and smaller hardware stores out of business. But we do not have to be forced to deal with crappy customer service and general indifference. I will always seek out these smaller versions even if it means paying a bit more. Why? The customer service is always really good. If I come in looking for a doohickey for the thingamajig they ALWAYS know what I need. It is really that simple. Will they always beat the big box on price? No, but they make up for it in overall experience. This particular store is massive and I suspect in was previously a OSH etc. Vast selection with helpful staff. They directed us to the cable we needed and we were on our way read more

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Fabulous hardware store and super helpful people work here. Frank in particular helped us out and went above and beyond. I even called after leaving the store to ask him more questions which he gladly answered. There's a calmness compared to the chaos I always feel at HD! read more

Ace Hardware Of Van Nuys - Hardware Stores Near Me - Van Nuys, California

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Thank you Clark for unbeatable customer service and all the help. We will be returning to this location because of him!

Awesome store. No need to wait an hour in home depot to grab some quick tools. Staff is neat and friendly although not sure of store layout. Prob takes em more effort to find right stuff than i do it myself thing. Good store. Zipties needed here u go ) good luck read more

Amazing staff and service. From the moment I walked in, I had multiple employees welcome me to the location. I was looking for a specific screw and a gentleman named Pete took the time to help me locate the correct one. Thank you Pete and thank you ace hardware. You made my weekend honey do's very easy. read more

Clean store with a lot of stuff but everything is drastically overpriced and you can get the same stuff at Walmart or target for half the price. Not to mention they say they price match but they DO NOT. Customer service is trash too. read more

This is a shout-out to Smitty, who puts customer service at the top of his priorities. I needed an odd screw to replace a small part on my car; he spent 30 minutes going back and forth from the car to the store until he found - and installed - the correct screw. He's just stellar. read more

Hi Yelpers here is an updated review on Ace Hardware so lets get after it ! I found the cashier Denise to be extremely rude, unprofessional, and sarcastic, with very poor training on customer service skills I should know I went to Business school at USC. I have had my own business now for over 40 years! When I made a comment about a bag she told me it was 10 cents in which I certainly don't care about!! So in jest, I said since I didn't get any discount can I have one? Again keep in mind I was just kidding! A tall gentleman behind me inline said give him a bag, he deserves it. He was just kidding as well I could tell by his tone. When I said again to her in jest, I'm sure that Home Depot would have given me a tiny bag, she said then go there!!!! When I said I'm sure that your store Manager would not say the same thing to a customer, she said that he would say the same thing!!! I will tell him you said that I don't care! Then I spoke to a man by the name of ED. a Manager he responded by saying their is always two sides to a story. He then went up to her, and said this guy is going to write what happened on yelp, he didn't say anything more than that to her. If anyone has ever seen the movie dumber, and dumber, with Jim Carry you could cast the both of them in the leading roles. I may be old school, but my clients who have been with me for over 30 years, are always right!!!! That simple. I have a zero tolerance policy, anyone rude to any client of my clients, just one time is terminated on the spot! No write up, no exit interview, fired!! They all know that!! I ask that Hollen the store Manager read my review, along with the corporate office John Venhuizen CEO. President of Ace Hardware he will be sent a copy. Keeping It Real! One star accross the board! I can promise you you will never be spoken to in that manner, in any hardware store, or any other chain store. Walmart, Target. read more

On Christmas Eve morning I went to Ace in the pouring rain (jumping over puddles along the way there). Looking for a washer for the kitchen sink hot water stem. Scott helped me. He took a look at the stem and immediately mentioned that replacing the washer would not help our cause; that the water would continue to pour out because the stem was thrashed (this in my own words of course). He knows a lot about lengths and thread sizes and used mounted measuring tools I didn't know existed. I purchased extra washers and a stem for the cold side too. When I left the store the rain had stopped. Later that day I installed the new stem and washer. There hasn't been a single leak since the evening of Christmas Eve. We literally have what seems like a brand new faucet! Thank you. God bless you. read more

I stopped by this Ace Hardware today to pick up my online order. I got the Craftsman oscillating tool so my dad can use it to cut the roof shingles. They had a special if you were a reward member so I brought it and got it to be delivered at the store. I found parking alright in their parking plaza. When I walked in, I went straight to the online order area but I did click on the link that I was on the way and when I got to the store. It didn't help since the lady couldn't find the order so she said it's likely in the back. So I was in the store for awhile. Once she came with my order, I signed for it and went to the power tools aisle to see if I needed to get any additional tools. A worker there was amazing helpful with all my questions and I was highly appreciated of it. Their prices are a little higher here than other stores, I don't know if they price match. read more

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Terrific clerks that have their shit together in every way. Considerate and interested in what's best for the customer. A joy to shop in.

Very good store if you need any work tools , they have everything anyone might need. Lots unique food items too to my surprise that I've never seen in grocery stores. read more

It's always so easy to shop at Ace. There's someone to give you directions for what you need, everyone is quite caring. It is always a pleasant experience shopping at Ace. Thank you staff you're terrific. read more

I wanted to commend MARLA at your Van Nuys store! She went out of her way to help me find some Christmas products! She even called your Porter Ranch store to see if they had the items... They didn't but it saved me going there!!! She couldn't have been nicer or more helpful! She is an exceptional employee!!! Janet Valencia read more

Juan in plumbing was very kind and helpful. I had a specific situation I was trying to fix at home, and Juan went out of his way to explain to me how to accomplish what I was trying to do in a much easier way. He answered all my questions and made sure I didn't spend more money than I had to. Very much appreciated. read more

This hardware store (like most) is great! Customer Service is spot on product knowledge and assistance is fantastic. I don't know what more anyone could want from a hardware store. So much better than the big box store. So happy every time I go here. read more

Ace is bass! Move over Home Depot and Lowes... Well just a smidge... Because this hardware store is clean, crafty and inviting... From plant life and garden center must to around the home and outdoor supplies you trust! I stopped in to find a new door know for my old door that stopped staying shut and found the perfect on the first try as well as some other great door safety items such as latches and stoppers. I have been to Ace for plant parent/dad fixes, but never really fully explored all the great things in stock at this Van Nuys location. Way more neighborhood friendly than the larger hardware stores with a sleek layout and staff just about everywhere in the store. Currently they have tons of seasonal item and decor sales that are going fast as well as those great last minute checkout finds like like sanitizer, flashlights and batteries. They have a single line that breaks up once a register is available (so don't fret) and practice amazing distancing and health and safety practices. The parking lot is huge and while Ace is encompassed by multiple buildings and not the easiest to spot from its Sepulveda Blvd and Oxanrd St intersection... It is easy to access from either street or side. Definitely enjoy their deals and Ace program Rewards (much like World Market or Ralph's Rewards with no charge). read more

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customers need to know all these Ace stores aren't associated. Any problems have to be dealt with only that location. Good location but not a lot of energy there compared to when it was OSH.. Can find sprinkler parts but help is sporadic. read more

For them to be a smaller hardware store you would think they would have better hospitality, and not lie. I road my bike up there it was near close and I locked my bike to the trashcan as they shuffle me out the store I realized I left my keys in the section I was shopping. They did not let me back in nor did they try and recover my keys which left me stranded. I was able to free the minus the front wheel that was locked to the trash can. So the very next day at opening Incalled and spoke with a which seemed to be a nice lady she assured me they would keep the wheel I went up there a half hour after they opened and was told the wheel had been disposed of and there was nothing else to be done. I hate that ace is so convenient because I would never shop here again and I have been shopping here a lot less. And yes I had to get a new r and tires. Not very nice Home Depot has more empathy than you Ace read more

Ester is really rude and shouldn't be handling returns. Brought in a defective item and she was very rude about the return.

In our search for a not too large tool shed to store several items, none of the local stores; Lowe's, Home Depot, etc. seemed to have what we were looking for. At least not for a reasonable price. Suncast vertical models seemed to fit the job first found on Amazon. But extending our search to Ace Hardware in Van Nuys, we were able to locate them for considerably less. As with so many items today, it comes in a box needing full assembly. Not recommended attempting alone, but my wife and I were able to get the job done in roughly an hour. And much roomier than it looks; fitting a couple of rakes, a shovel, pitch fork, pick, hoe, broom, dust pan, several tiki torches for those outdoor evening Polynesian style atmospheres; with room to spare. And just in time for the rain showers that followed shortly after. It stood the test of protecting its contents well! Suncast storage sheds are made of durable plastic. Its also lockable, which we did shortly after assembly. Thank you Ace, we're very satisfied with our purchase. read more

Ace Hardware Of Van Nuys - Tool Shed - Hardware Stores Near Me - Van Nuys, California

We made a stop here yesterday to purchase some tools hubby needed for work. He found everything he needed. Last item on our list was an American flag for our front yard ( time for a new one) anyhow, we had to ask 3 employees what section they were in. 1st girl from paint department was pretty snobby and gave us wrong aisle, 2nd lady also gave us wrong aisle, finally 3rd employee we asked was very helpful and gave us correct area. They had a decent selection of flags. They are fully stocked with Christmas lights and decorations already. Their location is pretty clean and organized. There is also ample parking available. read more

Ty is the guy! Very helpful and most knowledgeable clerk especially when it comes to plants ! Very pleasant shopping experience here and would definitely come back for more indoor plants! read more

This is a wonderful hardware store with super friendly and helpful workers that actually know about their products. There are lots of DIY friendly things you can buy like plastic tubing by the foot and individual fasteners. It's a much calmer shopping experience than Home Depot. My only complaint (and it's a huge one) is how the heck can anyone afford anything here when spending over $10 on something other than a bolt or a picture hanging bracket or something like that? From the moment you walk in, nearly %50 of the items are $800+. Their ACE house branded products all look pretty cheap like something out of the dollar store and cost triple what Home Depot's HDX products usually cost. They keep a very small amount of each item they sell so plumbing parts are often sold out with the shelves empty for days/weeks at a time. Most customers I see have empty carts and are just window shopping, the ones that do walk out usually have something small. Their grills and accessories are all ridiculously overpriced. Even when using the ACE Rewards coupons, their products are still more expensive than competitors. This is a poor area of Van Nuys, not Beverly Hills. Sure there might be more homeowners in this part of the Valley, but we aren't rich and we aren't stupid and we aren't going to pay these prices. read more

First time I came here was about a year ago to purchase things for the house. I was pleasantly surprised at how large their parking lot was for a small store like this. At that time they had lots of patio furniture on sale. The sale price was still on the high side considering the quality of the products. The inside of the store was a bit bare. Lots of items missing on the shelves. The garden area was bare bones as well. However, I saw a monstera that caught my eye. It was healthy, lush, and reasonably priced. I bought it with low expectations since plants from big box stores don't tend to do well for me. This baby has blown up since then. The staff was friendly but not too helpful. We walked around a while looking for help in the garden section but never found anyone until we got frustrated and left. Giving them 2 stars for my monstera that's still standing until now. I would not likely visit this store again as their prices are not competitive, they have little inventory and staff that are nowhere to be found. read more

Ace Hardware Of Van Nuys - Hardware Stores Near Me - Van Nuys, California

"Ace is the place with the helpful hardware folks" is the jingle that runs through my mind whenever I visit an Ace Hardware store. This building was formerly an Orchard Supply Hardware (OSH) chain store since December 2019. Of course, being from Hawai'i and choosing not to visit Los Angeles in 2020, this takeover was quite shocking as we've seen the OSH store on numerous occasions and always found what we needed for outdoor and interior home improvement projects. Visits to any hardware store with my husband are usually an hour to two-hour browse and then buy events. We currently live in a condominium in Hawai'i, but here in Los Angeles, we get to "play" or use our DIY skills. Ace Hardware makes our improvement equipment or products shopping a breeze because of the massive variety of items and friendly and helpful staff assistance. I can't remember the female staffer's name who assisted us today. Still, when asked about an electrical part for outdoor lighting, she directed us to the numbered aisle that featured similar products we were looking for. When we got to the aisle, a male staffer politely inquired if we needed assistance. Without hesitation, he pointed us to a section within the aisle with the product we needed. He furthered his inquiry by asking us if we needed assistance with its installation. We thanked the worker for his help, but my husband was familiar with the product, having used it previously at our former house in Hawai'i. This time, our visit was like a surgical strike because we were in the store for less than 20 minutes rather than hours. All of the workers were friendly and greeted us from our entry to exit. The prices were reasonable, and because they're a chain store, we know their prices will not vary from location to location. read more

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Ace is the Place! Helpful staff with great advice. Well stocked store. The friendly hardware store! read more

"Ace is the place with the helpful hardware folks!" This really rings true for my experiences here! The people here are super helpful and efficient. I called about getting paint samples, and the guy I spoke to on the phone was really helpful and knowledgeable. I arrived at almost 8pm, thinking they closed at like 9 or 10. Their doors were already closed, but they let me in. I was hoping to get in and out of there quickly, but the paint colors I wanted needed to be matched, so I decided to come back another day so that I wouldn't hold up the employees there. They were so nice and understanding, and even willing to stay past closing just to help me. I didn't want to impose, so I insisted on coming back another day. I came back the next day, and Jasmine, the woman working the paint department, was so helpful and friendly. She took time to color match the paint colors I wanted and even advised me on which size paint bucket I should get. I have no clue what I'm doing, so it was helpful having someone with more expertise help me with my order. My husband and I had gone to Lowe's earlier in the week, and to be honest, the people working there were less than helpful, so this was really refreshing for me. One of the paints we got was a little lighter than we were hoping, so my husband went back to get it darkened. They darkened it a little too much, and they really made it convenient to come back and get the color switched out for a lighter color. I'm really pleased with my experience here, and I'm surprised they don't have a higher rating. The people here are super friendly, knowledgable, and willing to help. I'd recommend anyone looking for a hardware store to come here instead of those big box chains like Home Depot or Lowe's. read more

The people working here are so nice! I bought something too big for my car, and they delivered it to my house for free. It feels like a nice neighborhood hardware store, even though it's a chain. They were even doing a free BBQ for Memorial Day. Home Depot gives me anxiety; Ace is actually a pleasant experience. read more

I love this hardware store! Instead of being overwhelming and oppressive like the other bigger competitors, this smaller size offers personalized service and a great selection of items. Plus there's an aisle with soaps, aprons, BBQ sauce, kitchen item that seems curated by Martha Stewart. I have bought several house plants here and they have thrived at home. read more

Find yourself a girl whose fav store is the hardware store and I guarantee you they'll be something seriously awesome about her ;) trust me, I'm not solely referring to myself but the hardware store is my all time fav store! I must go in nearly weekly if not several times a week. So... I received a gift card to Ace since it's the little neighborhood gem spot I frequent so much and pay way more than I could pay Jeff by ordering from Amazon. Unfortunately, my little local store on Ventura doesn't take the retail gift cards so I had to drive (yes, drive - barf! instead of walk) to this location and this location is just crazy. It's like a Costco or something. It's massive it's not cute crammed and quaint like my fav hardware store. I managed to find a few things I wanted but really I'm not into the larger stores like this. I love my little hardware store near home. If you're nearby, maybe.. this location will have what you need but it felt like cable tv inside 100s of channels, nothing to watch. The place is massive, but didn't have what I was looking for. read more