Not even 5 minutes after getting in store, a representative helped me out. Since the item I was looking for wasn't out on the shelf he (wish I got his name) went in the back to see if they had any. Didn't have to wait long he came back with what I needed. Went to checkout and even though there wasn't that many in line another cashier opened a another and called me over. Kudos to this place. Now that's customer service. All was very friendly and helpful. Very organized. Keep up the great job!!! I'd give this a 10 if it had that many stars. read more

Most of the employees are helpful and friendly here, but this location sucks at keeping desirable items in stock. ITC members don't even get a chance to get itc exclusive deals/free items. They're all gone by 10am the day of the sale (that's if they even got a shipment of the item to begin with). Wont be renewing my ITC membership unless they can fix this. read more

Very disappointing experience at Harbor Freight Van Nuys. An item was on sale but wouldn't ring up due to a store/system issue. All I kindly asked was for assurance that I could return and purchase it for the same advertised price once the issue was resolved. Instead, Alberto, the supervisor/PIC, rudely responded, "You won't get that same price when you come back." Ironically, Alberto was right--Corporate never followed up on my complaint. I've also experienced repeated pricing discrepancies at this location, which I reported to Weights and Measures. Poor customer service, inaccurate pricing, and very little accountability. read more

I stopped by this Harbot Freight this morning to get some heavy duty gloves. I know that this store doesn't have much parking and also in a busy street so I came right in the morning when they open. I found parking easily and they already had other customers there as well. When I walked inside, the man working the cashier greeted me and I found the gloves I wanted right at the front. I still took the time to walk around the store to see what they had. I stumbled upon the car detailing area and they had some good products here. I then saw some more gloves and switch out to a smaller size of the same ones I got from the front. I had a good time here and had no issues. read more

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Harbor Freight is my new favorite hardware store. They have a fantastic selection of affordable tools in all categories, but also carry the more expensive options if you want to go that route. Service is always friendly, and the salespeople are quick to answer questions or help you find something. Another thing that's so attractive about Harbor Freight is their frequent sales and coupons, which make it easy to add items to your kit without breaking the bank. I joined their loyalty club, and although it's $29/year, I figure the savings will pay for the fee pretty quickly. Viva HF! read more

Good location! Great selection of items in stock as well. Employees are nice and the parking lot is easy to navigate. And for the most part you get a lot of value for your money! Lots of cool odds and ends to choose from... read more

Harbor Freight Tools - Entrance... - Hardware Stores Near Me - Van Nuys, California

I like Harborfreight but some sales agents are just plain rude and lazy. Angel I believe is his name was very unhelpful when I have an inquiry about the sale regarding the miter saw stand. I was in line and waited just to ask him but instead of him checking, he just told me whatever you see in there is the price. But he was wrong. Anyway, his attitude towards me compared to hispanic clients wasn't realy helpful. The value of the items are good but the service of this particular employee just shows how lazy he is. read more

Malik from van nuys store was very helpful Great customer service give him a employee of the month read more

Great prices on GFCI outlets, voltage detectors, and tv mounts. And very friendly employees. Smaller shop carrying mostly automotive and outdoor tools. read more

Harbor Freight Tools - Hardware Stores Near Me - Van Nuys, California

We went in to look for some tools and got helped out by a couple of representatives. The representatives were great, helpful and nice. But when we went to go pay. The representative that was helping us out ( Gaby ) was short and not nice. Didn't say hi and just went straight into asking our number and also when the transaction was done. She walked away and didn't bother to ask if we needed a bag or not . We did have several small items to carry. So I asked her if I can have a bag please and went straight to the point . The bag is ten cents, and I told her it's fine. She put the stuff into the bag and left again. Didn't even bother to say thank you or have a nice day. You work with Customers !! Idk if she was having a tough day or not but I used to work in Customer Service and if you don't feel to be nice or anything, at least fake it. And make the customer feel welcomed and wanting to come back. read more

The Keep It Real Guy is here, so lets keep it real and get after it! The merchandise is displayed like a big barn prices cannot be beat! This I have to say, great selection of items but hard to find! As for the sales associates a zero they were all in the back no one on the floor so to get any kind of help was nearly impossible! I had to go into the back where the employees were to get someone to help me. They go through the motions not the same service lets say like at Ace Hardware, or the small mom and pop hardware store there you will get real old school service!! To me that's the most important thing! Just Keeping It Real! PS. People in line one cashier they blame the President for a poor economy! This is the way a chain store is run!! read more

I am going to give this store 4 stars, acknowledging that this place is a 3. The extra star goes to the managers of the store. Had the pleasure to deal with two of them, on separate occasions and different issues. The guys were easy going and understanding and overwrote the store standard, to accommodate me. That's awesome. That's a star performance. That makes me want to come back. read more

Harbor Freight Tools - Hardware Stores Near Me - Van Nuys, California

False advertising for Black Friday. They charged me the regular price for an item 40% off.

The crew is amazing there they're very helpful, very knowledgeable. And they are friendly, which is not something that you find it when you're shopping anymore. They really get CustomerService! And I really appreciate that. We went in there looking for Yukon, rolling tool racks for our kitchen, and, they were so helpful at selling us the one that they had there and locating at other stores where a few others were. And I think that's over and above what customer services today. They are truly friendly people. I love to go there because this location is very clean and tidy. And the employees know where everything is which is another thing that's very unusual today, I enjoy going over there to pick up like I said the rolling racks and wheels. We have purchased many other items from there and it's just an enjoyable experience out looking for tools or tarps. And like I said, if they don't have the item they'll hunt it down for you and I think that's amazing. I think the prices are fantastic. We saved $400 on two rolling racks. And I know that for sure because they were $200 more at Home Depot. Again, this is a very enjoyable location to come in and browse and I always end up filling the cart. I call it to $200 store. I highly recommend this location. read more

Should it take 3 tries and over 30 minutes on the phone to check if something is in stock? Even if they are busy, at one point they should try and take care of my inquiry. Just because I called doesnt mean it's ok to put me on hold forever. read more

Harbor Freight Tools - Over 30 minutes on the phone and three tries! - Hardware Stores Near Me - Van Nuys, California

I will give it zero stars no one would help me. I asked one guy question. He's bit my head off , if you're new with this or you have questions go to another hardware store to break in and get your feet wet. they want. They just people to come in and buy things and leave you know what they're doing to know what they want and know where everything is and whatever that's familiar with this stuff. If you're a rookie there's no room for you here that's the vibe I got. read more

Hello Everyone, as a business owner I just want to complement HARBOR FREIGHT, Van Nuys for their great customer service especially a young lady named Karen, I literally live around the corner from the North Hollywood location, but I will drive to the Sepulveda store to do my shopping, thank you to the management and I do recommend the Van Nuys store. If I can give them more than five stars I would the North Hollywood location needs to learn and take pointers from the crew and management of the Van Nuys location.. read more

I went to buy a car scanner they didn't offer me to insure the device they didn't tell me that if I planned to return the product they would charge me a refund of more than $35 very bad service I don't recommend it. read more

Good value for the for the do it yourself type of person. The tools are the middle of the road over all, but they get the job done. Professionals who use these tools daily might look elsewhere. Other non tool items as well that come in handy. read more

Man i love this place. Harbor Freight does not sell brand name tools they sell Chicago Electric and Harbor Freight branded tools. Why do i love this place somuch? because the tools are so cheap. You can get an electric chain saw for $60! its not a brand name chainsaw but for $60 bucks its ok if it last you a good 5 years. Where can you get an electric saw for $25 bucks, not at lowes or home depot, only at HB. I just bought a Reciprocating Saw for $20 bucks. Super Cheap Prices at Harbor Freight, if your a DIY and cant afford the tools at Home Depot or Lowes buy them at Harbor Freight. read more

Harbor Freight Tools - Entrance to Harbor Freight - Hardware Stores Near Me - Van Nuys, California

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Bought a tool there. Do you need to get to use it. My boss said to return it because he didn't need it job was already done. Nothing was wrong with the tool. Return the tool no problems fast easy friendly people and helpful. Thanks Karen cashier for a great experience at your store. Definitely going back. read more

Thank you to all the staff who helped me with various tools that worked to some degree but I shouldn't be around power tools! Your liberal return policy made it easy to return tools and although the project took weeks and was arduous to do, you help make it a good experience. read more

excellent customer service special thanks to morning manager at van nuys location very professional and helpful god bless them all made up my day !!!! read more

Customer Service here is really poor. Looks like everyone there has a shit face on them, these people need real training, no smile, can't even engage with a hello or hi, rude A.F I would have given then no stars but one in the minimum. Upper Management must fix ASAP or some of these workers will get a punch in the face! read more

This Harbor freight is by far the best one I've ever been to. And I have been to A LOT . All the stores are set up the same and they all have the same selection. It's the staff that makes this one amazing. We've been having rolling blackouts in the greater LA area for the past couple of days with the excessive heat. An employee by the name of Cynthia helped me when I was in a panic. A member of my household is handicap from the chest down and depends on power to keep his medical equipment functioning. Cynthia took the time to walk me through what I needed to do to get a generator up and going. She was so patient and so kind and certainly DESERVES an outstanding review. Thank you Cynthia you made a very difficult situation much more bearable. read more

The store itself is not too large, so you can find everything fairly quickly and the staff is pretty nice, saying "welcome" every time you enter. You can easily find someone to help locate an item or two or bring it from the back. At some point the store was running separate lines for each cashier and that sucked, because a single buyer would hold up the line you were in and people who showed up way after you in a different line simply went ahead of you (practically jumping the line). After the many complaints they finally consolidated the lines, so with that problem solved it is a much better store now. Some may frown upon cheap Chinese tools but I have yet to break a ratchet or a socket which was a fraction of the cost. read more

This place is so unprofessional they don't even have a working number?! Website is all outdated! I can't even check if they have it in stock smh! Taking my money elsewhere! read more

Wow is this hard wear store big right when I walked in I was greated and helped by Kevin he was so nice great customer service helped me find what I needed and told me about an app called retailmenot saved 25% on the most expansive item which was a 3 ton aluminum floor jack for my dad got him some tools which has lifetime warranty thanks kevin! read more

Harbor Freight Tools - Front of van nuys store - Hardware Stores Near Me - Van Nuys, California

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I love Harbor Freight. The tools and equipments are not in high professional grade but it is what you pay for and that is what I need for my kind of done job. The cashiers are helpful and nice but because there is millions of items they can not help you with detail questions. I like it and I try to make the beat it. Our community needs more of these kind of store for not to rely of big brand name stores. Good job Harbor Freight. read more

I've been coming to this store for a very long time but I've never came across such a professional, friendly manager like Robert. He is truly a model example of how all Harbor Freight employees should be. Most employees don't even know much about the products they sell, however Robert seemed like he knew everything subject I needed help with. Robert is the reason I won't be going to Home Depot ever again. Thanks Robert! Ps: To whom this may concern, I strongly encourage some sort of incentive for a man who goes above and beyond the way Robert did. Thanks again read more

Love Harbor Freight even though their products are hit or miss. I have bought things from car jacks, and a Flux Core welder, to compressor air hoses and they have held up really nice. I wouldn't recommend their hammers though. They occasionally switch suppliers for their parts so you can get a great Paint spray air gun one time and possibly get a crappy one in six months. I give them 5 stars because of their affordability. My next purchase is going to be the Earthquake XT that they just released. I have been itching to try it. Especially now that I need to replace the leaf springs on my boat trailer. Great store for the typical handyman/homeowner. ***The colored ratchet wrenches are pretty good too. Just my two cents! read more

Had the worst experience here at Monday at 5pm the ladies at the front were nice but not knowledgeable of the wrench I needed. The boss was on lunch and they offered no other help to find anyone else to help. I just said I'll google it and not to worry and then I asked another guy who was on the floor about tool boxes and he was rude and an asshole and offered Zero help to even find that. They need to re-evaluate the customer service and product knowledge here and retrain the staff read more

Awesome place to get all your tools! The staff here are super nice and friendly. They always have enough cashiers and you will never wait in line for more than 30 seconds. I have purchased many of my tools here and will definitely go back for more whenever I need anything else. Plenty of parking space in front but if you got the last spot and you purchased something heavy, they will bring it out for you and even help you load it into your car. read more

Always great prices and all the equipment we need when doing a job. .. . Z Z Z Z Z Zz Z Z Z Z Z Z Z Z read more

I know the tools are cheaper than everywhere else, which would make me suspicious of the quality generally. That being said, everything I purchased from there has held up very well. read more

Worst customer service. Long lines. 4 employees standing at the registers and only one register open? I was about to spend a lot of money and the line was so long it wasn't worth my time. Employees are rude and could care less. Go somewhere else and don't waste your time. read more

I just want to say how amazing Sam was at the front register. It's obvious when a employee really wants to help the customer and when a employee doesn't care. Sam's customer service was above par. Not only was she good at what she was doing, but she also knew detailed information about the products I was inquiring about. I don't usually write any reviews, but Sam was worth every word. Thank you Harbor Freight and to the higher manager who's judgment didn't fail! I will definitely be coming back thanks again! I hope this review helps you as much as you've helped me. read more

They have really bad customer service. I was in line with Bre when she suddenly left. Ok...my family and I waited. Stephanie was the cash register next to her. I asked if Bre was coming back she said, "yeah." We waited while Stephanie took two new people in her line. She could have said she would help us. read more

very hard to paying my bills they need you bank account # i just want to pay with my debit master card thats all ,they push you to pay whit bank account, and i calling to pay for 30 min no body answer thats crazy ridiculous. read more

I bought a "nice" machine that cut french fries , this was in about 4 month ago. My wife used it once to cut 3 potatoes and it worked fine, Last week she tried to use it a second time and the machine just fell apart in her hands (lucky she didn't cut herself as the knives popped out all over the place). Last weekend we showed up in the store with the machine (all parts looking brand new) requesting our money back. We did not have the receipt, but as a member of the store they could pull up the transaction.... if they wanted to. The bottom line is, the store manager refused to take responsibility, oh,,,,, and he offered me a new machine, the same one.... very funny.... I am not sure, maybe he was joking...... This is not my first bad experience with Harbor Freight Tools Store I also experienced bad workmanship on something else I bought at the West Hills Store. At that store I was treated respectfully and refunded my money. As a contractor and also as a private shopper it is obviously impossible to check the quality of every product in the store, but the question I have is; if this is the quality of the products then why should I bother wasting my money, the other products are probably of the same low quality!?, read more