John and Ken couldn't have been more pleasant to deal with. They prove there's nothing like…read moresmall-town service!

Needed some parts for my Corvette I was having a hard time finding and they came through for me…read more Great service!

On July 1st I had the pleasure of returning to Northern Neck Chevrolet for service on my 2024 RST…read moreDiesel. Once again they got me right in, performed the service and came and found me. Enjoyed speaking with Brad and Alex both who are always cheerful. I will be buying my next truck from hen the time comes.

I have used A & M for about 6 years. The staff is wonderful, and they always seem to get me in on a…read moreshort notice if they can. I would highly recommend them.

Three things matter when it comes to auto/truck repair: Skill, Experience, and Honesty. A&M gets…read morefive stars for each of these three. A&M has earned my trust. I appreciate their work and their 'bench-side manner.' By that, I mean they brief you on the fix by carefully explaining their findings and the actions they took to remedy the problem. My many thanks to Eddie and both front-desk ladies. They know what they're doing and they how to run an ethical and trustworthy business.

We take our Hondas here for maintenance and repairs. The crew is friendly, and our vehicles are…read moreready when promised. Prices are mostly competitive with the AAA garage down the street. Sometimes you also can find a 30 off Local coupon for some savings.

I don't usually do this sort of thing but I am beside myself with gratitude right now. Two…read moreSaturdays ago my Odyssey which has always been serviced and maintenanced only Williamsburg Honda began misfiring while driving on the interstate. I immediately drove it to the dealership, praying it would be something easy to fix. They called me early last week and told me that 3 of the piston rods were damaged, amounting to a repair upwards of $5k. Luckily the repair was covered by what they called and extended warranty on prominent issues with this vehicle's make, model and year. The extended warranty, which was closed last year, was reopened for a limited period of time - and extended to additional years, makes and models. While in the engine, they noticed that a coil had also been damaged - because they had record of the work being done at Williamsburg Honda, they also replaced that for free. I have always been told not to go to dealerships because they inflate the prices and charge for things you don't need - however, I am convinced that the loyalty and willingness to keep my van serviced with them resulted in this repair being 100% covered. For me, I will always take my Hondas to Williamsburg Honda, but if you are like me and you are unsure, I wanted to share this testimonial especially since the holidays are approaching - we can use all the love, care and customer service we can get and I am beyond grateful for this.

Bought what appears to be an amazing bought a car site, unseen, and the minute it was delivered to…read moreme the entire cabin smelled like exhaust. Unfortunately, it took a couple months for a proper diagnosis. The smell continued to get worse and worse, and made the vehicle unsafe and on a drivable for my four children and my wife, I reached out to the owner asking if he would cover the expenses because if I would have test driven that car in person I would've never purchased a car. There was always an excuse. I guess a lesson learned. Even a small town dealership that's been established for a long time. Doesn't have much empathy for an out-of-state purchaser. So $790 later, at least the issue was fixed and my children are saved and not getting exhaust blown into them through the vents while they're in the backseat I guess there was a reason why I was never offered a warranty until many emails later that I kept requesting it((all-time stamped and documented)

I would give 6 stars if I could. I have bought my last two vehicles from Tom Hodges. I thought that…read morewhen he " went big " the personal touch would disappear. He has surrounded himself with top notch people that care. You can still talk to the owner. That usually doesn't happen to big dealers. Dylan in sales makes sure that everything is ok and Emily in service is great. Tom and Dylan are looking for my next vehicle. I'm sure that I will buy from them again. Best dealer I've ever used.

The people are very nice, I had a problem with my key fob and they took care of it right away. They…read morecleaned up my car, it looked brand new, I would deffentilly purchase a car from them again, they are super!

I bought a truck from here over a year ago and have had nothing but problems since. When we went to…read morepick it up, it had not been cleaned or detailed AT ALL and they did not have it ready for us, so we had to wait almost 2 hours after driving 6 hours to pick it up. They SPRAY painted over the original paint on the bed to make it look newer and in better shape than it was, so now the spray paint has been peeling off everywhere. The toolbox on the truck doesn't work- like it doesn't open and close or lock. Also, they only gave me one key and insisted that there was no additional key or a key fob... for a 2019!!! After talking to my local dealership, they were supposed to include a second key and key fob with my purchase. I am absolutely disgusted, and would never buy anything from them again.

If you're looking for a no-nonsense dealership that genuinely cares about their customers, RK…read moreSubaru is the place for you! Bought my 4th Subaru from RK last night, there's a reason we keep going back. Nick Wilson, sales manager, was super patient with my indecisiveness, offering different finance and leasing options between different models and trims to get me to my goal of lowering my current car payment. In this situation most dealerships will do just about anything to simply get the deal done, however Nick spent time helping me select a trim most similar to the 2022 Forester Wilderness I was trading in, so I wouldn't lose too many features in the process of saving money on the car payment itself. Anyone else would have focused on just finding me a lower payment so I really appreciated the time he spent with me on this. The sales agents assisting me, David Fanning, John Conrad, and William Link were super helpful in helping me compare models and discussing utility and capabilities as well. These guys even took me out to see the car multiple times to check for included accessories, and determining what I would need to add as well! These guys did a great job helping me make decisions as I was trading in my full sized SUV for the more compact Crosstrek Sport. Their product knowledge really shined here in not just knowing Subaru's lineup, but what options and capabilities come with each model and trim level, and being able to cross compare them. It's also worth noting that I went into the dealership battling a multi-day long migraine, and it was super cool that everyone was considerate of that as well throughout the process! Additionally, lot attendant Rich did a GREAT job on the cleanup for the car as well, he's always SO thorough! And he's even helping me put my crossbars on! The only part of the process that was frustrating was the next day, today, I met with David Fanning to get my new 2024 Crosstrek Sport's windows tinted. My car was dropped off at the tint shop at 0830, RK doesn't open until 09 so this also speaks to these agents commitment to their customers as well. Around 0930, David gets a call from the tint shop that my car is ready to be picked up. At this point, David communicated that before we can pick up the car, some paperwork had to be signed by the sales manager and taken over to the admin office, in order for the tint shop to bill the dealership for the work. And this is what we waited on for almost an hour. It appeared that the manager was in a meeting with owner during this time. David attempted to pick up this paperwork during this meeting and was told to wait. No problem, I had brought my dog with me, we hung out. Around 10, John Conrad called down to the manager's office to inquire again about being by able to pickup this paperwork so I could pickup my car and go home, again was told to wait. This was really frustrating to wait when my car was already done, and all we needed was to be able to just grab 2 pieces of paper from the manager's office. At 1020, finally we called the tint shop, explained the situation and got permission to just come get the car, and submit the paperwork by end of day. I've purchased 4 Subarus from RK, they are genuinely the best dealership in general in Hampton Roads, which is why we continue to come back for vehicles, accessories, service, say hello. I highly recommend this business for their sales staff making the stressful process of buying a car simple!

We had the pleasure of working with David Fanning when looking to purchase a crosstrek 2025. The…read morebest car buying experience I've ever had. David set the deal up completely through text, and got me the numbers I wanted to see for our the door pricing within a day of speaking to me. I came in and he was quick in getting our trade in looked at, and pushing the deal along to financing. All in all I was only in the dealership for a little under two hours. I would highly recommend asking for David F. If you come into this dealership!

I would highly recommend Tappahannock Chevrolet service department. I especially want to thank Jose…read moreand the service department for the outstanding service they performed on my vehicle. Jose went above and beyond knowing I was going to be driving on vacation. He made sure that my vehicle was Road ready and I really appreciate that!

We purchased a new truck here last week. We had been to several other dealerships before coming…read morehere, and their service to their customers is the most welcoming and "family" like. We had our 9 year old son with us and he grew quite bored and hungry through the process. The general manager made sure to keep him fed and occupied, but still within our sights while we decided on which specific truck would best suite our needs and then completing the paperwork. We walked in about 30 minutes before closing and they were content to stay until the deal had closed. I always get an anxious feeling when buying a new vehicle, but their gracious hospitality helped put me at ease and helped me feel confident in our purchase. I'm proud to say that we are now part of the Tappahannock "Chevy" family after buying our truck there!