Bay auto's Staff are very knowledgeable and their prices are fair. They take great care of my cars…read moreservice needs.!

Quality of the service and the price were better than we expected, especially because it was urgent…read morecare on a holiday weekend!

The people are very nice, I had a problem with my key fob and they took care of it right away. They…read morecleaned up my car, it looked brand new, I would deffentilly purchase a car from them again, they are super!

I bought a truck from here over a year ago and have had nothing but problems since. When we went to…read morepick it up, it had not been cleaned or detailed AT ALL and they did not have it ready for us, so we had to wait almost 2 hours after driving 6 hours to pick it up. They SPRAY painted over the original paint on the bed to make it look newer and in better shape than it was, so now the spray paint has been peeling off everywhere. The toolbox on the truck doesn't work- like it doesn't open and close or lock. Also, they only gave me one key and insisted that there was no additional key or a key fob... for a 2019!!! After talking to my local dealership, they were supposed to include a second key and key fob with my purchase. I am absolutely disgusted, and would never buy anything from them again.

I have used A & M for about 6 years. The staff is wonderful, and they always seem to get me in on a…read moreshort notice if they can. I would highly recommend them.

Three things matter when it comes to auto/truck repair: Skill, Experience, and Honesty. A&M gets…read morefive stars for each of these three. A&M has earned my trust. I appreciate their work and their 'bench-side manner.' By that, I mean they brief you on the fix by carefully explaining their findings and the actions they took to remedy the problem. My many thanks to Eddie and both front-desk ladies. They know what they're doing and they how to run an ethical and trustworthy business.

Great company company, courteous and friendly staff. I would highly recommend them. They are…read morereliable and they care about their clients.

Great service in a timely manner! Does not look for extra stuff to run your bill up!!read more

Very friendly and accommodating. The ladies in the office are helpful and efficient.When they…read moreinspect your car they are really good at letting you know about parts or repairs you may need in the future.Paul,Lightfoot, VA.

I took my Jeep in to have the ABS and Traction Control lights fixed. I did the diagnostic myself…read moreand told Jerry's exactly what I needed done. I was told they still had to do their diagnostic and charged me $60. Their diagnosis was the same as mine. I was told the fix is a $20 part, some new wire and labor ($200). I agreed and paid the $60 diagnostic and approved the $200 repair. I got my Jeep back and the lights were off. A few days later, the exact same lights and code came back!!! I called Jerry's and they said they would look at it and it was warranted for 90 days. The next day, I was told that the problem was the ABS pump and its now $2200. Why did they do a diagnostic and tell me the fix if all they were going to do was start changing parts hoping they could fix it? If I wanted to change parts until I got it right, I could have done that myself! I expected a lot more from a shop that considered themselves a professional auto mechanic shop. The girls up front at the counter were friendly but the work performed lacked any sign of being professional.

It's honestly rare these days to find a repair shop you can fully trust, but this place is the real…read moredeal. They've been in business for years, and it shows--not just in their experience, but in how they treat people. I brought my car in expecting a major repair, and instead of upselling me, they walked me through what actually needed to be done and what didn't. That kind of honesty is hard to come by. They took the time to explain everything clearly, never pressured me, and made sure I understood my options. In a time where it feels like everything is about squeezing out more money, this shop stands out for doing the opposite--being fair, transparent, and genuinely looking out for their customers. If you want a mechanic you can trust long-term, not just for one visit, this is the place. I wouldn't take my car anywhere else.

Helpful and honest! We're visiting the area and my check engine light came on last night. Josh…read morechecked it quickly, determined the issue may have been dirty fuel that didn't require spark plug replacement and since it was driving well that I was good to go after he cleared the light.

Oh Dwayne and Seth and Andre took such good care of us!! Lickity split and so friendly bonus, they…read morehave a machine/container that pumps the oil out, so you can see the process!! I'm bringing my son next time, he will have a blast watch them blast out all the old oil

First, the employees are super friendly and seem competent. Wait time not bad. I was very…read moredisappointed, however, with being told they were out of windshield wash fluid again. This makes two times in a row. Walmart is right across the street. Why can't you buy some to have on hand until your supply comes in? That would be really great customer service. My invoice says "windshield wash fluid level checked and OK." Absolutely not true. My last visit I got full synthetic oil, and the employee told me that I would be able to get 5000 miles, which was on the window sticker. This time I also got full synthetic and there was no mention of miles, and the sticker says come back in 3000 miles. This just seems not right. I want to trust this place as it is near my house and convenient. But just not feeling it.