Initially, I was very impressed with the responsiveness of Rolando, who is very good at…read morecommunicating both via phone and text and he came to my house to do an evaluation of the pool refurbishment/ remodel project and appeared very very knowledgeable, and personable.

Truthfully, I felt the need to come on here because I've definitely been working with Rolando now…read morefor quite a while, and I can't even begin to describe how he is such an incredible human being to work with. Owning a vacation rental property, I truly have nightmares about my pool heating or pool system going down because it has happened many times. Previously, fixes were not only expensive, but took a long time (parts took days/weeks) which really impacted my guests and therefore me. My pool heater just went down, and within a couple hours, Rolando had diagnosed the problem, quoted me, purchased the part, and fixed the problem. And his quote was beyond reasonable. He is the most efficient person out there, and he even responded to all of my texts and updated me throughout. He just recently built my friend's pool, and he works so quickly and efficiently with high-quality work, that this is a no-brainer. Don't even consider anyone else because it won't be worth your time. Rolando is a truly honest, hard-working, and trustworthy business man, and I'm so thankful to have him on my team.

While changing our internet provider we lost the ability to control our pool equipment via the…read moreiAquaLink app. The iAquaLink technical support could not fix the problem and referred me to ClaroPool. I called ClaroPool on Tuesday afternoon and after a very helpful telephone conversation with Chris Little (Maintenance Director) who offered to schedule a site visit the next day. Chris arrived exactly on time the next day and was able to quickly resolve our issue with the iAquaLink app. He also managed to change app settings to solve a challenge that previous pool technicians told us was not possible. In a time when "customer service" does not seem as good as in past years, I was greatly impressed with Chris and the ClaroPool company. We will certainly call them again when new maintenance and repair matters arise. I highly recommend ClaroPool.

So I threw the request out to the void, and Claropool answered…read more I described the strange situation I was seeing with the pool filter and level of suction. Well - apparently Stephen has a PhD in pools, and walked through a diagnostic plan that **I** can do (for free) to determine a solution. An incredible breath of fresh air- to not just bill for a house call, and then try to sell me on some fake cure. TL;DR- He gave me the tools to potentially fix it my self - I need acid wash and plaster fixes - and he certainly will get my business for any future pool repair - the value of helping me for free wants me to give him ALL my business. Plus he sounds like a all around good, personable business owner who is looking out for his customers AND employees.

At first I thought my sister was crazy for agreeing to let Teserra do her backyard at Cotino in…read moreRancho Mirage while her house was under construction. She wanted it finished when she moved in March which ended up to be a fabulous idea. I thought the price was outrageous however after seeing the amount of time and work her project took before, during , and after I agree this was the only way to go. The amount of money was justified by the scope of the project. They are the only ones that Disney allows to landscape in the community. Good choice by Disney. They have a Beautiful design center if you would like to be a part of the process. If not, they are capable of planning your project. My sister lived out of town so I worked with Graham and Gregory for many days just in the planning stage because my sister has a very large lot somewhat pie shaped and hard to figure out. She did not want a pool just two separate water features. Gregory was very patient with the plans and plant selection. We even met him at their nursery to pick out all the trees and plants! And Graham is such a nice man , extremely knowledgeable, and he tries very hard to please and always comes through on his word. My sister and I are thrilled with her yard and customer service from every last person who worked on her project at Teserra . All,pictures were taken the first week so plants need time to grow Thank you Teressa

Teserra did a wonderful job with our pool. We bought an older house with a hideous Spool. Ryan was…read moreeasy to work with and gave us good advise. The Spool is gone and we now have a beautiful pool and new landscaping. All the work was done on time and even though everything was dug up, the site looked clean during construction. The workers were pretty quiet and did not leave trash laying around. Thank you Ryan for supervising this project

Melo's Pools construct an exceptional product and also provide exceptional set up training after…read morecompletion. Mauricio and his team provided on site training of all equipment operation and answered every question we had, and we had many questions. Additionally Mauricio followed up again to ensure everything was working properly and we were completely satisfied. If you want great pool company, I highly recommend Melo's Pools.

The plaster and tile needed to be replaced within my in-ground pool and spa combo. As an automatic,…read moreI turned to Yelp to seek project bids and read reviews. I was quite impressed with the Yelp reviews of Melo's Pools. I sent a quote request via Yelp and had a response within 10 minutes! Appointment was set for five days later. Albert and Pablo arrived to my home on time. They measured, took pictures and assessed the pool along with the pool pump system. We discussed ideas, timelines, finance options and they left me with a book that contained sample ideas. The following week I met both of them at their showroom to look at the actual tiles and find a match for the pebble. Albert and Pablo were great at making suggestions and giving me space without any pressures of making a decision, signing a contract, etc. A couple weeks later I signed contract and a demo date was set. The crew was on time the first day, and that stayed true until end of project. To no surprise there was a leak detected after opening up the plaster. Mauricio, the project manager, brought it to my attention immediately. He showed me the issue, explained what needed to be done, had a plan ready to go and with my sign off they had the issue fixed expeditiously and the project was kept on track. As a matter of fact, the project was completed a week earlier! Even my neighbors commented how quickly they worked and how great the pool turned out. From Day 1 to the end, the entire crew was respectful. Mauricio kept me updated on the progress of the project. Even after the project, Pablo and Mauricio came back (each separately) to ensure all was good. As I explained to them both, the tile is even more beautiful in the daylight and the colored grout was a perfect match! Worth every penny. Customer service is above and beyond at Melo's. Working with Melo's was effortless. Thanks to Melo's, I love my pool again. Thank you, Albert, Pablo, Mauricio, Art and crew!

We've been using Paradise Pools for over two years, and Ethan has been absolutely outstanding. He…read morehas consistently maintained our pool twice a week, and we couldn't be happier with the level of service he provides. Living in Palm Springs, pool maintenance is a year-round commitment, and Ethan makes it effortless. He's dependable, knowledgeable, and takes great pride in his work. Our pool is always crystal clear, clean, and ready to enjoy. Honestly, I can't imagine what condition our pool would be in without Ethan. It would quickly become our responsibility to maintain, and with the Palm Springs climate, that's not something we have the time or patience to manage ourselves. If you're looking for a reliable pool service, I highly recommend Paradise Pools. Ethan has given us complete peace of mind, and we're grateful for the exceptional care he provides week after week.

They are nice people....but not only could they not keep the pool salt or PH balanced but they also…read moredamaged a lot of property repeatedly. I had them for about 2 years. I switched and after a year with this new company I can say this is not normal. They overcharged for everything. They destroyed plants breaking branches, lawn - pouring pool water on it (still can't grow back) and when the pump broke they said they'd maintain the water while we waited for repair. They not only didn't maintain it but I had to drain it 3 times in 2 months because they could even get the water balanced from scratch. They were also dishonest on occasion about repair and showing up. Nice people but not acceptable service. I caution anyone from working with these guys. It's expensive and the damage is even more expensive.

My husband and I just purchased a hot tub from them, every member of the team was amazing to work…read morewith. It was delivered today and they were on time, friendly and super professional. They delivered it, filled it and took extra time to show us how all of the features work. We would highly recommend this company if you are looking for a hot tub. We will also be using them for regular service when it is needed. Thanks so much Chase and Katie.

We couldn't be any happier that we chose this company. John and Chase delivered in every possible…read morearea: keeping in touch, being on time, fair prices, answering questions, and making sure we knew what to expect, from them, and from the new hot tub. Very nice guys too. The only time we had an urgent question, (had to flip a circuit breaker morning after install) Chase answered my text literally within 10 seconds and offered to come and switch it if we were hesitant. It's encouraging there are business people here locally with this kind of integrity. If we ever opt for the next size up of hot tub, we will definitely go back to Hot Tub-N-It. it was a pleasure working with them.

We've had an excellent experience with Chris aka Krispy's Pool Services. He is reliable,…read moreknowledgeable, and incredibly thorough every visit. Our pool has never looked better, and he takes the time to explain what he's doing and why, which we really appreciate. It's clear he takes pride in his work and truly cares about maintaining the pool properly. Highly recommend! He also recently did our pool remodel and we love it! I spent nearly a month vetting contractors in the desert area. His price was fair, and accurate, compared to others. I appreciate his honesty and transparency and very good communication.

Kris and his team are great! They removed my cracked pebble tech and replaced it in 3 days. They…read morework fast and get the job done right for a very fair price. I highly recommend them!

After many years of dealing with our pool leaking and having bandaids put on the problem, we…read moredecided it was time to fix the problem properly. We knew we would have to have the whole pool and decking redone due to the leaking. We contacted Julio from Kancun Pools, he immediately had ideas of what the problem was and how to fix it. From start to finish it was about 3 weeks. Julio and all of his crew were pleasant to deal with, always available and willing to answer questions, helpful in making decisions and very reliable. I highly recommend Julio and Kancun Pools if you are thinking about adding a pool/spa to your backyard or remodeling an existing pool/spa. Thank you Julio for making our pool beautiful again. Shara and Norm Smith

Pool was beautiful the day it was finished but deeply disappointed with the quality and durability…read moreof this firm's work. Strongly advise looking elsewhere. I won't air my grievances here, but feel free to message me for specific details.

Jose exceeded our expectations with his follow up,customer service and his expertise. We reached…read moreout for a service request and he got back to us within an hour. We were looking for someone to take care of our pool and hot tub and he provided us with a detailed review of what his service entailed. After comparing to others we are getting really good value for the service that Jose will be proving weekly. Kim & Chad

Jose is the best pool service I have found here! Super honest, super friendly. Pool is always…read moresparkling and well taken care of! It's really a breath of fresh air to have found him! I promise you will feel the same!