Terrible experience guy will literally set you up on an schedule that doesn't make sense Richard has terrible phone manners as well.

Hi My wife and I just got back from a tour to Sicily in October. We had never used a touring company before and I was a little skeptical. Nothing to fear! Durgan Travel hit on every point. Good hotel, good food, excellent tour guide, good airfare and connections. If I had one complaint it would be that we had to much to do. Weather was perfect. I would use them again for a tour on any of their trips. Everything went off with out a hitch. We thoroughly enjoyed ourselves. A solid 4 out of 5 star rating! Tall Paul read more

Terrible telephone manners. Small operation is hard to reach, doesn't call back. Our Italy Tuscany tour was a forced march. Any so-called free time wasn't. If you thought you could stop to shop forget it. One day was particularly crazy. We spent 4.25+ hours on the bus, 6 trips! We saw the same scenery over and over again without any commentary from the tour "guide." The same attractions without constant back tracking could have been done with only 2 hours on the bus. That time could have given us time to see more, shop and even sit on a beach! It was very clear that no one at Durgan had any idea of the geography. We will not be using Durgan in the future. read more

Worst tour company that I have ever traveled with. Almost died in Italy and Durgan was no help to myself or my children home in America. My children had to contact the Italian Consulate to get help because Durgan was of no help to them. When I returned home in Oct 2018, I cancelled a future trip for Italy in May of 2019 with Durgan because of my horrible experience. When I spoke to the representative she told me they were going to charge me the $25,00 cancellation fee. I asked her why after the experience I had just come home from. Sick on the entire 10 day trip, getting e-Coli and almost dying. Returning to Boston to go straight to the hospital and being admitted immediately. I was dehydrated and in total kidney failure. I was told that she asked the owner and the owner said none of that mattered and I should still be charged for canceling my upcoming trip even though it was 9 months down the road. Durgan never tried to help me or my family while I was in Italy. My children could not get any help from Durgan and had to turn to the Italian Consulate for help. God help anyone that gets sick on a Durgan Trip because they won't help anyone. And yes, this was the first time ever that I did not take travel insurance......so does this mean that Durgan should let me almost die in my hotel room and not help my family on how to get me home. I am lucky to be alive because of two nice couples on the trip that took care of me. read more

You say the packages are sold with free time so you can eat and see what you want.Thats what my niece and I. wanted to do .But the tour guide Bruno insisted on selling private lunch packages when we didn't want to participate we were basically punished.We sat outside a winery while everyone ate when we went in to sit rather than sit on a log in parking lot we were told we couldn't even purchase a desert or coffee while waited as the dinners were order just for the people participating. While the tour guides ate like kings we drove an hour out of our way just to go here leaving me with only enough time for an espresso and cannoli when we got to San Giacomo Spent 30 min at our destination because of private lunch I was so disappointed with your people and tour when I complained the tour guide told me to call Mr Duggan with a laugh if you have his number is love to call him Jim O read more

Just returned from a group tour from Barcelona to Southern France. In Avignon France, for dinner we were taken to a Campground recreational room- literally- Not a restaurant- for a non-optional meal (unidentifiable fish and 4 gross-looking escargot on a stale bun). I would have gone and bought my own meal, but we were not near anyplace to eat. Then we were taken to a "Hotel" 30 minutes outside Avignon. It was not even a motel- it was worse than a hostel. Dirty, mold on the curtains and the air conditioning filters. Buttons were broken and we needed an employee to turn it on- but no cool air could come out. The rooms were no bigger than a tiny cruise ship room. Cots in the rooms are on wheels, no elevator, no safe, no WiFi- and no staff after 11pm. When I asked to speak kindly to the tour guide, and said I was concerned about the quality- she just glared at me and refused to engage with me. She looked tired of all the complaints since the meal & now this place. My friend is asthmatic and was coughing and wheezing so bad she almost ran out of her inhaler. We had to leave- the place was disgusting. The guides retired before the group could settle in. People were furious. A dozen people walked to 2 motels that we could see from down the street- they had no room. We logged-on to the App. Expedia- found a hotel downtown and took a cab there. Though these things can happen on a trip, what made this trip intolerable was the way were treated by the guides when we rejoined the trip. They were openly rude and hostile at times. Back on the bus one of the guides was talking openly about us- to the others passengers. Ten rows ahead of me everyone on the bus could hear her say "...they bring negative energy to the group and- probably don't belong in the group". She actually turned around in her seat and started arguing with people. The other guide avoided us totally and never once had a conversation with us. In Cannes, we were at a tourist spot. There were hundreds of people looking at Celebrity handprints. She asked my friend why she didn't go up and look, she answered kindly that she would pass. We were otherwise enjoying ourselves- and this guide barks back "WELL 36 OTHER PEOPLE WANT TO SEE IT! " and she walked-off looking angry. There we 38 people on the trip (we were 37 & 38 I guess). The incivility was mortifying. Earlier I had called Annette Kent, President of Durgin travel -after we were at the campground. She was unapologetic and blamed the tour company they contract with- said she said that have to do an investigation. She never called me back. After I got home, I wrote a letter and forwarded my hotel receipt for a refund. My friend did the same got an email she sent- it implied we purposely got a 5 Star hotel and asserted there was a lesser priced motel across the street that had rooms. Unfortunately- we already knew it was full because we went there. All tolled the nightly difference was about $30 between the facility they booked for us and the least expensive Hotel in downtown Avignon. An "I'm sorry about that" from anybody- any employee, guide, secretary- or President and my complaint would have stopped there. Instead they implied we were dishonest malcontents who intentionally wanted to stay at 5 star (real) hotel- how dare we? One of the guides responded to my request for a refund with an eleven paragraph email. It looked like therapy- it countered everything I said- then left me with a set of "questions for me to ask myself". Unbelievable. We paid almost $3000 to put up with this abuse for seven days (for that amount of money I can go to Hawaii twice). Wish I looked at YELP before I gave them my money. It was a miserable trip- poor quality for the money, incivility is free...could not wait for it to be over. read more

Booked a trip to southern France. It was about 50-50 as far as the trip went. Some of it was very good and some of it was very bad. What made this all the worse was the poor customer service that was received regarding the poor commendations. As someone Who is very educated regarding customer service, a poor experience can be buffered by a good company. Trust me good customer service was not what we received. Although we received a modest monetary refund at the end I will never forget the treatment we received from this company and would never again put myself in their hands. read more

Started on 10/24/2017 This review is inform future travel clients about our experience with Durgan Travel. We booked a 16 day vacation to Italy from October 4th-19th. We were 3 couples celebrating our 40th wedding anniversary. This was to be a trip of a life time. We meet with Debbie Ames one of the professional travel agents employed by Durgan Travel Service. We had our travel destinations well planned before we meet with Debbie. Each day was well planned and organized. Flights were fine all transportation drivers were there as planned. For the most part our hotel accommodations were what we expected! But, now is the kicker! We were to spent 3 nights in Palermo, when we arrived at the hotel at 9:30 Italy time 3;30 eastern standard time that's when thing went bad. The hotel was going through extensive renovations, there was scaffolding covering the entire front of the hotel. When we check in we all had an uneasy feeling. Then it got worse, we were assigned rooms on different floors. When the bellboy opened the door the smell of urine was over powering. the rooms were dirty, sheets stained, rugs not cleaned, air conditioning not working, mold in the bathrooms. When we complaint to our travel agent Debbie she called the front desk, and also informed us that she was leaving for the day at 5:00. Just imagine your in another country and the travel professional is leaving you out there to make arrangements at 11:00 at night! We had no other alternative but to stay the night. The management moved us to another floor, which was somewhat more tolerable, but our wife's sleep on top of the bed afraid of bugs. WE made arrangements to check into another hotel the next morning as where Debbie was unavailable due to she was leaving for the day. We informed our travel agent to credit us the entire (3) nights. We just got word today (7) day later that only 2 nights would be credited, I beside myself I'm in business and strive to make my clients pleased with our company service. Durgan travel should refund the 3 nights that would be the right thing to do. I would suggest to potential clients to have a professional travel agent who you can trust and cares about the individual traveler, in case of an emergency. I wouldn't use this company again, beware!! read more

I had the pleasure of working with Christina at Durgan Travel. She was very responsive and found perfect flights and hotels for our special anniversary trip. This was not an easy trip to plan as we were visiting Bali, Singapore, Hanoi and Bangkok. Christina found great deals and hotels which perfectly met our criteria. Definitely will use Durgan Travel for all future trips. Regards, Sharon A. read more