I have been using this travel agency for a few years now. The trip planning has been flawless…read more Stacy is wonderful

I had such a weird interaction with Annette Medina! I reached out with several destinations,…read moreflexible dates, and what I thought was a somewhat generous budget ($1500/person) and got a response simply saying "we will not be able to assist you". I wish they had told me why! Are the destinations more expensive than my budget? Are the dates unavailable? I referenced "my partner" - do they not work with same-sex couples? I also said I was open to other destinations - did they not care to look into other destinations for the dates I provided? I would have been happy to increase our budget or look into other destinations - but I guess they didn't care about offering me other options. It just seems so weird that they wouldn't want to work with me. For a company with such good reviews I'm disappointed that they don't want my business. I hope others have a better experience!

They never returned my call I was calling to book a cruise and I left a message stating that!read more

We had great service from Elaine pre-COVID when we booked our first luxury cruise on Crystal…read moreCruises for our family of four. I had previously cruised twice after booking on my own via the cruise line website (Carnival) or Costco's travel agency website (Holland America Line.) Using a travel agent got us a fair price (possibly not the cheapest, but that wasn't my goal) ALONG WITH added perks and access to "full service" from my agent if/when I had questions. We had an "added value" gift from our TA on board that Crystal cruise, too. Now, in 2022 (hoping it is post-COVID, but maybe mid-COVID is more accurate...) we were grateful to book an upcoming cruise (HAL) with Admiral Pat again. We had a HAL cruise canceled in 2020, and the online travel agency we'd booked with in 2019 was impossible to reach. We felt lucky to get a fair result after months of frustration, had future cruise credit to use up, and decided that returning to booking with full service TA would add to our comfort with booking a cruise at this time. Admiral Pat answers questions quickly, handles transactions efficiently, and seems to care that we get a vacation we will enjoy. It crossed my mind to look and see if they have a website today, and the Yelp reviews popped up. Since none are recent, I wanted to give my personal evaluation of this agency. We live in the Boston area, but have never met our TA in person. I believe I initially found Admiral Pat's by looking up travel agencies in our state on a TA locator on the Crystal Cruises website, but that was years ago now.

This is an exceptional travel agency. The owner, is very helpful, friendly, and extremely competent…read moreand knowledgeable about all things travel. She helped me book several long term trips to Hawaii and Italy, and is always available to help me book short term trips as well. What I especially like is the no pressure feeling. The people here go over multiple plans of travel, the pros and cons of each, and I have never felt rushed. They take their time with each customer because they want you to have the best experience possible. I can't wait to book my next trip with them!

The cruise we booked with Four Winds was a complete success!…read more From planning to execution, we could not be happier with the help we received from Four Winds. I would recommend anyone considering a cruise to give them a call!

Tom was so helpful in our booking for our honeymoon. I highly recommend using this travel agency; I…read moreknow I will be in the future. He gave us the inside secrets to the resort & we truly had a blast!

I decided to take a solo trip to Hawaii on three days notice, and had no idea where I was going to…read morestay and what I would do when I got there. I called Tim, and within two hours he had booked me a perfect hotel that I never would've found on my own, a rental car that met my needs, and a few amazing tours that were worth every penny. I'd never used a travel agent before, and now I will never go back. Tim took all of the research and guesswork from my vacation and booked my entire trip for me, ensuring a relaxing experience from start to finish. I have never had an easier vacation and I will never travel without his help again!

Where to begin…read more Short Version: Not dependable if you have a timely event (Show up late) Awful customer service once they have your money (Excuses after excuses and passes blame to the company that they subcontracted) Drivers showing up not knowing where they are supposed to go or how to get there (passengers giving turn by turn directions) Resulted in a delayed wedding Long Version: We hired McGinn to shuttle for our wedding. I booked over a year in advance seeing as every vendor wedding related seems to book up fast. They didn't require a deposit or anything and didn't want money until just before the event. Everything leading up seemed to go very smoothly. The day of the event, and leading up to, I asked for the drivers contact information. Being that I would be occupied for the day, I wanted to get this to someone in the event something went wrong. Whether he forgot, didn't have it, or was just plan sloppy, I didn't get that until half hour before the busses were supposed to arrive and by that point I was occupied with other wedding things. So the fun begins. The agreement was the busses (2 total) were leaving the hotel to drive to the venue at 4:15. No later. Any guests that were late were to find their own ride. That how we wanted it. Only one bus shows up on time. They have 15 extra guests load the busses only to kick them off because of capacity. Not a huge deal, but you would think you might count. The 2nd bus shows up 30 minutes late. I had people calling me while I was doing pictures, etc because they weren't sure if we had a ride that we promised. So we had people ordering ubers, driving when they didn't want to drive (they plan on drinking), and other standing around in confusion. Sort of embarrassing. Finally they load the 2nd bus and the bus driver has no idea where he is going. Not only lacking directions, he literally didn't know what the venue was. Passengers had to put directions into their phone and guide him. I called Jim at McGinns, my point of contact, and he decided to pass the whole thing off on traffic for being late. Guy, you run a transportation company. Its a Friday in Boston. You think you would give yourself enough time and not be shocked by some traffic. Keep in mind this was a pick up in Danvers, so not running around the streets of Boylston and normally a 25 min drive for them). The bus should have given themselves enough time to get there at 3:45 considering it also takes time to load passengers if you are leaving at 4:15. At worse the traffic doubles the time it would have taken them to get there and they still arrive at 4:15. Everyone else was on time except the bus so I'm not sure how much traffic there really was. He then wanted to pass the blame off to the company he subcontracted to. Jim, 1) not my problem we booked 1 year and advance and then you were subcontracting. 2) we sent you the money, not whoever you hired. Responsibility stays with you. Business 101. I didn't want to ask for much in return, just something for them to admit some guilt and realize they made a mistake. A couple hundred bucks wasn't going to change our lives or theirs, but I wanted to make them admit their mistakes. Anytime Jim said he would call me back, he wouldn't. He said he would have the owner call, he didn't. I can't tell if its the mistakes they made or how they handled it that were worse. STAY AWAY

My child's middle school contracted P&B for a school trip from Beverly, MA to Charlton, MA. Upon…read morereturn, while waiting for my child, I witnessed the driver yanking out bags and throwing them, at least 10 feet away from the bus, into a pile. Bags were all over the place. He just yanked them out with a pole that had a hook on the end, picked them up and threw them. My daughter's brand new digital camera was smashed because of the driver's negligence. She didn't even get to take photos during her trip because of how the bags were thrown. She told me that the driver smashed it when they arrived on the first day of the trip. She's very upset over this, as am I, because she was not able to take photos during her week long trip. The $100 camera could be replaced, my child having photos of her and her friends on a once in a lifetime trip can not be replaced.

Laurie at Sailor's Delight Travel in Gloucester was fabulous to work with!…read more My 23 year old son traveled to Spain from Boston. Laurie did an excellent job of planning and booking all his international travel. She coordinated all the arrangements including numerous rail tickets, flights into one city and return from another city, comprehensive travel insurance and safe and comfortable lodging in Palencia, Segovia and Barcelona, Spain. In addition she provided excellent recommendations for restaurants and museums throughout his visit to Spain. Most importantly, she ensured I was given an exact copy of his Itinerary and how to contact him in case of emergency. I will not hesitate to use Sailor's Delight Travel in the future!

Our trip around British Isles was beyond amazing. Laurie was attentive and helpful before and…read moreduring the cruise. I'm so thankful that I decided on a cruise despite my original aversion. I couldn't have asked for a better first cruise. Thank you Laurie for setting this up.

5-Star Review for Flynn Travel (and especially Janice!)…read more We recently booked a trip to Aruba through Flynn Travel, and working with Janice was nothing short of incredible. From the very beginning she handled our flights and accommodations at the Tamarijn with such care and attention to detail that the whole planning process felt effortless. While we were away, a massive snowstorm hit the Northeast and completely disrupted our return travel plans. Janice was amazing. She monitored the storm, rebooked our flights home, communicated with us clearly through every change, and even helped us extend our stay at the resort so we weren't stressed or stranded. The level of support she provided made a chaotic situation feel manageable. She also assisted us with all the documentation we needed to file a travel insurance claim for the extended stay. Having her expertise to guide us through that process was a huge relief. The trip itself was wonderful, but Janice's dedication, responsiveness, and genuine care for her clients is what truly sets Flynn Travel apart. We felt completely supported from start to finish. I can't recommend Janice -- and Flynn Travel -- highly enough. We will absolutely book with her again!

Walked in today looking to book a trip for 8 to Florida in July. Was dismissed to the side as…read moreanother woman walked in. Lady took down some brief information and said she would call us. Offered to wait she said no just go Ill call you. No call. What a joke. We take a couple big trips a year. This year so far Jamaica, St. Thomas, and now Florida. This is the 1st time we thought we would try a travel agent instead of doing it all ourselves. All set we got it ourselves as usual. 1 star because 0 was not an option. If you check my other reviews Im pretty sure this is my 1st one star.