We were having trouble getting our Heat-N-Glow gas log fireplace to work properly, and called…read moreComplete Chimneys. (winter 2018) They gave us their availability, and came on time when they said they would. The problem took some diagnosing and a follow-up appointment to make sure that the venting of the chimney was corrected.They also did some insulating and that greatly helped with the down draft of cold air that had been pouring in from the fire-place. Meaghan was very helpful in instructing us in how to use the fireplace, since we had never had gas logs in any of our previous houses. Everyone from Complete Chimneys was completely friendly and professional. The price was fair, reasonable, and close to the original estimate. I highly recommend Complete Chimneys, and would certainly use them again.

Complete Chimneys, John Golden, gas tech, performed an examination and repair of my gas fireplace,…read morewhich had not worked for four years. He was amazing. He was thorough, professional, w great attention to detail, communicative, and went the extra mile to make sure it worked perfectly. He also explained to me how to work it. Last time I had a repair company come it was OK but not great. John Golden, did an excellent job. You can trust him to get it right. I had to wait a month to get in but it was worth it. I have used my gas fireplace, almost every day since it's been cold. There is no burning smell. It's very clean. It's very quiet. The flame level is perfect, and it's keeping the room warm. I strongly recommend John Golden at Complete Chimneys, 8174 Ritchie Highway, Pasadena, MD, 21122. 410 544-7600.

I had Bethany Air put in a new SMART thermostat in end November 2024. They were here 2-3 hours…read moretrying to get it to connect. They left with the SMART thermostat functioning but disconnected from the WiFi. I was finally able to connect it a couple days later to the WiFi. A few months later (April) I called the thermostat manufacturer due to an issue with my 4 year old furnace and the thermostat. I asked why it kept running my emergency heat more than my regular heat and my house was cold. They ran through troubleshooting with me and figured out that the thermostat was not wired correctly. The thermostat manufacturer stated the incorrect wiring caused the issue with the emergency heat running frequently. They suggested calling a HVAC repair to address the cold house. I called Bethany Air. The technician (1) came. He told me that I needed a transformer after spending a good 50 minutes in my attic and then assessing the heat pump. I asked about a surge protector and he also thought this a good idea. Both items were ordered. Other information was provided that possibly we had a power surge that caused the transformer to stop working in the furnace. I was also told the furnace would not run. The technician was here a long time. A different technician (2) came to put in the two parts a few days later. He went in the attic and came down about 5 minutes later and asked if we had turned on the heat. I stated no, it doesn't work, and I had not messed with the thermostat. I did note it was on though as the previous technician gave no recommendation to turn it off. He stated that a couple other parts had "burnt" and we "were lucky that the house didn't burn down". We discussed briefly the findings. I informed him that we were told the furnace wouldn't work. The previous technician (1) did not give any instruction to turn off the thermostat, to turn the breaker off to the furnace or heat pump, nor did he take any precautions to avoid this further damage (burnt parts) from happening. I called Bethany Air when he left. The receptionist took the information than stated the manager/owner would call me back soon. No callback was received from the manager/owner. Instead the technician (2) who had left called me and tried to change his initial assessment and downplay his findings significantly. The parts came in and a different technician (3) came. He made the repairs. He told my husband that all charges for all 3 calls would be in his invoice. I paid the invoice. Since then I have received an invoice a couple times after I paid the "all charges" invoice. We have reached out to the company 3 different days, speaking with the same receptionist. We are told the owner/manager will call us back that day, and have never received any callback. Email response to the invoice also got no response. I cannot recommend this company in good faith. However based upon other reviews, you may have a better experience.

We needed a new thermostat installed on a quasi-emergency basis. They got us scheduled for the…read morenext day. After contacting several companies, they offered the best price and quickest service. The technician who installed the thermostat was efficient and friendly and did the basic programming. I will consider them for our annual maintenance service, since our old service company closed shop.

The manager called and fixed all the issues. I will say he was very responsive and understanding…read more All issues were fixed and I am pleased with the response.

I've used booth hvac for service on my heating and air several times over the past few years. I…read morehave always been highly satisfied by the service and professionalism of the technicians. Very personable and polite. I highly recommend anyone with issues with their hvac systems to call booths ASAP.

Unfortunately, I did NOT have a good experience with this company. I had an appointment scheduled…read morefor 11/29 between 10 and 2. The tech called me early and stated he was on his way. However, I don't know if he OR anyone ever showed as I NEVER received an estimate. I called the office, they said that they'd have the tech call me. He did, I called him back and NOTHING. I would not recommend this company as they don't follow up OR follow through.

I normally do not leave bad reviews because I am in customer service myself and I am a super kind…read moreand upbeat kind of person. However, I called ChimneyTek to do a cleaning and an inspection on my chimney... they quoted me $449. I said ok as I know chimney inspections and cleanings can range around that price, even though that was on the higher end. They came to my house did not clean my chimney what-so-ever...looked on the inside, climbed to the top and took a photo of the top and that was it. They then quoted me 12,500!!!! Said I needed to replace my WHOLE CHIMNEY and that I would need to replace my fence also because it was in the way of replacing the Chimney. I just called another Chimney place and they quoted me $99 to clean and inspect and was very professional on the phone. As other reviewers have stated..... if you want to burn your money and waste it...call this company they will most definitely let you down. I cannot stress this enough.... Please save your money and do not call this company! I'm pretty sure they pay to get good reviews. All of the 1 star reviews are the reviews you should be listening to! Save your money and call another company!

2 "Tag-Team" electricians worked well with each other and kept me informed. They fixed and rewired…read morea complicated situation. I liked the idea in the future of doing a complete diagnoses of this 1976 house electrical system! They were quick to respond when I asked for their help and got back to me as soon as they had an opening. I will use them again. 5 stars! SJTS

This was the most uncomfortable experience of my life. There is nothing scarier and weirder than a…read moreman who will not take no for an answer. I was charged $2807 to replace 6 outlets. Incredibly overpriced in my opinion along with other electrician company I contacted. But honestly that wasn't the main issue. This was maybe the most annoying and oddest consultation of my life. From the very beginning I was being very clear that I only wanted my outlets replaced, nothing else. I reiterated this verbally in person. The technician, kept on trying to sell me a membership and additional services. I would say "I just want my outlets fixed" and then he would completely ignore me and go on to sell me about replacing the circuits. This happened over and over again. I would say "please I don't want this service" and then he would just go right back to other services. I actually couldn't believe what was happening. I was incredibly uncomfortable the entire time. For the 4th time, I was again very direct in not wanting any additional work. I literally said "I do not care for anything but the outlets". But he just didn't care and kept going for 15 minutes about working on my panel. Like oh my god, what is happening. It was additionally rude when I told him I was on a time crunch but then he still spent 30-40 mins creating an additional 4 quotes for the work that I insisted I didn't want. They straight up did not care about me and what I wanted. He kept saying I'm the top priority while also completely disregarding what I do not want. If a customer tells you to stop, please stop. I was incredibly upfront with the services that I wanted but this guy was on a mission to charge me $9356. I ultimately didn't continue with this company and reached out to another one who did the work for $300, which was the quote I also received from other electricians in the area. I truly do not know how they justify charging $2807 for only 6 outlets. Listen to the other reviewers. I had the same experience of the worker just looking for upgrades rather than what I called for. He spent nearly 20 minutes analyzing my electrical panels to see where he can charge me additional services after I just told him I only want the outlets. Stop trying to phrase this is for your customers when you blatantly ignore their needs and wants. This was such a weird experience and I lost $89 for the dispatch fee.

We have of those (apparently) problematic double sided fireplaces. Several opinions from local…read morecompanies were that we can't actually get much heat from them. After considering and discarding most of our renovation options, we decided just to improve the look of the log set, and the efficiency of the burner. In spite of mfgr back orders and other minor issues, Callahan's staff was responsive and great to work with; especially AJ and Bredon. Definitely recommend.

Im not the type to waste time with a bad review but in this case maybe it saves one person from the…read moreterrible experience I endured and I will have done a good deed. From the manner in which I was spoken, to very clear price gouging tactics being used in addition to strategic deliveries ensuring your paying for product you'll not need until next year by unexpectedly filling tanks outside necessity or demand . Clearly not a shred of compassion or understanding for the average person doing their best to get by. Both office staff and management/ownership should be ashamed for representing local business this way and also for failing to uphold the most basic value in life, simply just be good human beings!!! How can a company like this claim to serve their community? Bullies who are no better than scam artists is who this company really is. Serving their own interests is the only concern.

Amazing services woudl definatly recommend would go again was a great experience and amazing…read morequality .

Beltway Air Conditioning, Heating and Plumbing have been out a few times providing routing HVAC…read moremaintenance and checkup. They are accomodating to my schedule. Their technitions have been professional, explain everything they are doing. Willing to answer all questions they see the job through. My last service was completed by Aiden Healy who did a fantastic job. I would highly recommend this company to anyone who needs service.

I have been a customer of Grove for almost ten years. I have had the maintenance package as well as…read morepurchased my new water heater from them. There have never been any issues, so there was no doubt in my mind that when my HVAC unit died, I would go to them to get a new one. It started well with the sales team, and the installation team showed up right on time. Then everything started going south. I only have a tiny condo, 1200 square feet, so they gave me a time frame of 4-8 hours. At hour 10, they finally gave in and left the job 98% done. The head technician was visibly and very vocally annoyed the entire day. As they were finishing up, the other technician broke off the tube to my humidifier, and the head technician's frustration took over. They informed me that they had contacted the office, and Grove would be reaching out to arrange for someone to come and ensure the humidifier was fixed and a new tube was installed. This was on Monday; by Friday, I had not heard from Grove, so I called to inquire. While I was on the phone with them, I received a text stating they needed to schedule someone to come out and finish the job (in so many words). It was odd that I was on the phone for this issue when, all of a sudden, I got a text to schedule, but I just brushed it off as a coincidence. They gave me a time frame for the following Monday from 12-4 pm. It was my ignorance that I thought, "Hey, they didn't finish the job. I am sure they will put me close to the front of the line since it was their issue not finishing the initial job." Well, I was wrong. The technician arrived at 3:45 and assessed the necessary work, only to realize he didn't have PVC glue and would have to return to the shop to pick some up. This added another 30-40 minutes waiting around for him to come back with glue to finish the job. Now, Grove called me to schedule a pre-inspection before the county came out for the final inspection. This was when it became apparent that this company had no respect for its customer's time. They scheduled the next appointment from 12-4 pm. At 3:35, I received a test from the technician stating they would be here in 50-60 minutes, which is approximately an hour late. I had plans and rescheduled. I was not pleased to have 4 hours of my time wasted, but things happened. I got rescheduled and had to take the day off of work for the appointment. Once again, a 12-4 pm appointment. Once again, around 3:30, the office texted me that the technician was running late and that they would let me know once they had an exact time frame. I called to get clarity on the issue and realized I am now at their mercy. The office called back less than five minutes later to inform me that the pre-inspection was completed on the same day my humidifier was fixed. Overall, I had to miss work and waited over 8 hours for nothing. I would never recommend this company to anyone. There are apparent issues with the managerial staff who runs appointments and customer service. The lack of communication amongst themselves and the lack of basic customer service was extremely disappointing. With the numerous companies available, I look forward to taking my business elsewhere.

Grove installed a new AC and Heating unit for me some time ago. I also purchased an air filtration…read moresystem and a whole home humidifier, which has never worked. The techs who have looked at it have cleaned a valve for a pipe coming off the hot water heater, but that didn't solve the problem. The next time they came out, they replaced the valve and told me the unit was getting water; however, I still have to run separate humidifiers in various rooms because the system does not work. That system has not worked since the day they installed it. So I called today and asked them to send a tech out to attempt to fix it yet again and I was told that I would have to pay a $124 diagnostic fee and even if they performed repairs, I would still have to pay that fee; it would not be included in the total cost like most reputable, customer service oriented companies do. Thus this review. I paid darn good money for that system and it has never worked. I have no idea why and apparently, they don't know either, even though they installed it. So, I used to think their customer service was good; however, being polite is only part of good customer service: standing by your work is the essence of quality customer service. So Grove is apparently one of those companies that install a system that's designed to bleed you dry after the warranty expires. Buyer beware, right? -I will file a complaint with the BBB and post numerous negative reviews elsewhere. Perhaps that will get their attention. Should they make good on their work, I will revise my review.