My daughter & I went to this location a few times & always have excellent service. It's a small location where you can pull up in their drive thru to place your order or walk up to place your order. The menu is available via outside or you can place your via their app & earn points for our purchases as well. We had the vanilla chai & caramel drinks which were delicious. You also receive a free drink for your birthday month as well which is a great perk. read more

Dutch Bros Coffee - Strawberry & white chocolate milkshake - Coffee & Tea Near Me - Surprise, Arizona

Good food, great customer service but couldn't get the order right. Nice picture seating. Busy place read more

Dutch Bros Coffee - Coffee & Tea Near Me - Surprise, Arizona

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Alina rocks! This location is super awesome and friendly. Of course it's Dutch so, the drinks are on point. Thanks Alina! read more

Dutch Bros Coffee - Drive Through - Coffee & Tea Near Me - Surprise, Arizona

They are always busy and these kids Handel it well and are very upbeat and engaging. The drinks are always good and they help me even when I just show them a picture from f b . I've sat outside once but it's Az too hot ! read more

Selena was the best example of dutch bros, making conversation with us, making sure our drinks were perfect & they were ! & making sure our dog had her pup cup 10/10 ! make sure to look for her when you go ! -D & Luna :) read more

Dutch Bros Coffee - Coffee & Tea Near Me - Surprise, Arizona

Waiting over 15 min in drive thru when walkups are being served right away. Will not return to this location.

Drinks are amazing as always, but the girl making the drinks needs to pull her hair back and out of her face while making drinks. Being someone who has worked in the restaurant industry for years, this is something most places take pretty seriously. read more

I came in on a early Saturday morning and the crew was in such a welcoming and good mood. Hubby shared that it was my birthday and they started singing for me. Got teary eyes a little bit gotta stay tough so I got myself a protein latte... which was perfect! That was my first time coming to Dutch bros too so the crew definitely did a great job read more

Dutch Bros Coffee - Vanilla Protein Latte - Coffee & Tea Near Me - Surprise, Arizona

Let's get started, we have four Dutch Bros in our area and we go out of our way to this one. We all need to slow down and appreciate this great crew, they are super friendly and provide quality service to all. Thank you all so much for everything you've done. read more

Dutch Bros Coffee - A very warm hearted card from a great friend. Thank you so much. - Coffee & Tea Near Me - Surprise, Arizona

I am writing to inform you of a disappointing visit I had to your facility on May 13, 2025, around 8:55 PM. I drove in expecting a brief and speedy visit, but instead was greeted by an unusually unprofessional experience. While waiting in line, the window worker--apparently a young man--had a long personal conversation with the car in front of mine. He gossiped loudly for over 10 minutes and passed a phone back and forth with his coworkers to examine something while occasionally glancing at my vehicle. During this time, my order wasn't even observed and I stood waiting frustrated and perplexed. I didn't exit the drive-thru until 9:13 PM--without receiving any coffee at all. What should have been a brief stop turned into a waste of nearly 20 minutes. While I've had positive experiences at your stores in the past, this level of disregard for customers' time and basic professionalism was truly disappointing. Sadly, this experience has made me hesitant to go back. I would hope that this experience would be taken seriously and used as a way of reemphasizing training in customer service and professionalism. read more

Went here on 9/13 at 3pm. Pulled up to the window had zero greeting. Seemed to take forever for two drinks. We ordered the pumpkin slayer iced rebel and the candied cherry iced rebel. We were handed the drinks with zero interaction not even a have a good day. I can forgive that but both drinks were missing the toppers so they messed up the order as well. The only thing that went right was the lady taking our drink before the drive thru. I have never had a bad experience at a Dutch untill this one. read more

My Fiancé and I have been to this location a few times and boy let me tell you the energy that the crew has is extraordinary. The staff from outside to inside are so up beat and so friendly, yesterday we had our first drive thru with our new addition to our family and they offered him a pup cup. He was so thrilled the young man who took our order was super funny and friendly. Just when we thought it ended there with the laughs no way Selina was working the window and wow talk about customer service she was very informative with the drinks and different suggestions for next time as we are new at the whole coffee world. Her upbeat energy was incredible she actually loves her job and wants people to have a Dutchee experience in my words. She put us on to try new drinks as well so thank you all for your service this is the only Dutch we have been to where the snails and great service are not fake. Our drinks were delicious as always we will mostly definitely be back to our favorite location. read more

Dutch Bros Coffee - Dutch H2O - Coffee & Tea Near Me - Surprise, Arizona

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Had to remake a coffee twice and still managed to mess it up, don't put drink stickers on and the drink spilt all over me, don't even bother, and no straws??? Or even asking if we wanted any? And the drink? Despite it not made right wasn't even filled all the way to the top? Did the barista decide to drink half of it or??? they are just so rude here not ur usual happy go lucky baristas and I'm just over it. Went back to get my $$$ back and they felt bad and offered to remake it for the 3rd time now. Who the hell has the time in the world to go back and forth over coffee? My time is more valuable it's like a slap in the face honestly and this isn't the first time either, get new baristas asp. read more

Waiting in line in this heat Alynna came over quickly and got our orders sorted out . She is so sweet and goes above and beyond . I will definitely go back they know customer service well. read more

I came for my Birthday Drink. Awesome experience Kylee was fantastic. Awesome drinks all the time. read more

when you pay over $5 for ICE even after asking for LIGHT ICE. So frustrating especially because I asked the girl in the front if she could correct it and she said no that's just how we make it. read more

Dutch Bros Coffee - Coffee & Tea Near Me - Surprise, Arizona

ive never had a good experience at this dutch, my wait is always long, the staff is never helpful unfortunately& the last two times ive gone i had to leave without getting my drink. read more

Phoenix isn't just hot, it's molten lava hot during their long summer season.. Dutch Bros is the perfect place to cool down with an ice cold drink. Dutch Bros is my goto coffee beverage shop when visiting Arizona. Lately I've been focusing on their breve drinks and the Golden Eagle is one of my favorites. Golden Eagle - Creamy breve featuring bold espresso, half and half, vanilla syrup and caramel sauce, then topped with whipped cream and a caramel sauce drizzle. I ask them to sub out the whipped cream for a pool of caramel on top :) - Great Service as always. Don't be afraid to ask for their recommendations. read more

Dutch Bros Coffee - Coffee & Tea Near Me - Surprise, Arizona

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Taylor was absolutely amazing and patient with me. Just didn't know what to order, and she practically took the time to go over the menu on all the different drinks and coffee available. This young lady needs a raise. Thanks again!! read more

My man Jayson who took our order is so funny and the best he seriously made us laugh and felt so comfortable! Gave him a good tip and he deserves more! read more

First time here and it was the best experience ever! The baristas were very helpful and patient. They were also very friendly! I ordered a sugar free golden eagle and omg it is delicious! Thank you! read more

Dutch Bros Coffee - Sugar free golden eagle - Coffee & Tea Near Me - Surprise, Arizona

I'm not a regular customer, but after passing the green mermaid place I decided to check it out, instead of fighting traffic for a u turn. The wait wasn't horrendous at all and the guy that took my order was fun to talk to. I admit, I was braced for an over caffeinated barista and he was chill and funny. Perfect for pre coffee convo. I ordered the gigantic sized sugar free rebel with sugar free strawberry. (Well, what I said was I'd like the bigger size and ended up with the miniature pool). It was sooooo satisfying!!! Perfect addition to my day but I didn't know I'd be dropping $10. I had a tiny bit of sticker shock, but that's on me for not checking. I'm still a SBucks customer, but I'd come back for a smaller rebel for sure. read more

Drink was great but line was ridiculous! Women in front of me had 16 drinks...isn't that why they closed half the place for a pick up lane that never has anybody in it? Realistically is it worth half your sales? Not everyone is as loyal as me. joy read more

Our location for coffee when we come into AZ! Located in a shopping center off of Bell. Depending on the time of day they will have both drive thru lanes packed as well as the walk up window. Super friendly staff and great customer service! Hazel nut truffle & Golden eagle are both a must try. Hazel nut truffle is mild in coffee flavor, sweet, and a bit nutty. Golden is a perfect blend of caramel and vanilla. We opted for the cold version so both coffees were blended which is similar to a frap from starbucks. read more

My daughter has been raving about the wonders of Dutch Bros Coffee for several years so when we spotted one near our snowbird winter lodging, we decided to drive on over to give it a try. Well...drive on over and drive through.... We had no idea Dutch Bros was a drive in/walk up establishment. Two drive in windows were lined with cars out the kazoo! It reminded us of the Chick-fil-A parking lot back home at lunchtime. Anyhow, the coffee is extra special, so smooth and tasty yet the price is a bit higher than the other leading brands. I'll visit again when I want a special treat or have a bit of extra cash on hand. read more

Drinks are hit or miss, never consistent. Some workers are great super nice and enthusiastic as well as helpful, but most are rude. Waited 20 minutes for an online order of one drink. Multiple times, and they still got the drink wrong. read more

I love! Love this place. The tea is so delicious and chi tea is amazing. Mobile order is so easy.

I went to this location earlier this week and Evie really stood out to me. she was so kind and helpful, making sure to ask how i was doing and answering all of my silly questions without judgement. The drink i got was so good to, will definitely be returning!! read more

Absolutely blown away by the team at Dutch Bros on Greenway Rd in Surprise! Every visit feels like a mini celebration. The baristas are always super friendly and genuinely seem to care about making your day better. They're incredibly quick, even during the busy times, and I recently visited the Dutch Bros location on Bell Rd in Surprise and was disappointed with my experience. Unlike the vibrant and friendly atmosphere I'm accustomed to at the Greenway Rd location, this visit was underwhelming. The staff lacked energy and enthusiasm, offering just a bland, everyday greeting and a monotone "What's your order?" The warm, engaging service that Dutch Bros is known for was notably absent. I'll be sticking with the Greenway Rd location for a truly enjoyable experience. they always get my order right. Their upbeat attitudes and great energy make it a joy to stop by, whether I'm grabbing my morning coffee or an afternoon pick-me-up. The whole staff just radiates positivity, and it's clear they love what they do. Major props to the Dutch Bros team on Greenway Rd for consistently delivering top-notch service with a smile! read more

Jayson's the absolute goat Keep that glass cut brotha Coffee tasted like coffee, straight up read more

Golden eagle was amazing, but the service from Alynna was impeccable. Very helpful and showed great patience.

Although there are several Dutch Bros closer, this is my favorite location and will continue to make the drive! The staff is amazing and pleasant! S/O to Alynna for taking my order and making my Dutch Bros experience even better, the best brorista! read more

Alynna and Tatum were so nice and friendly and Alynna even gave me a yellow straw (my favorite color)! Thank you Alynna and Tatum

Alynna was the best. Love Dutch Bros and the always smiling faces. Wish all coffee shops were like this.

DUTCH BROS ON 13855 W Bell Rd, Surprise, AZ 85374 On 02/09/2025 at approximately 1310 hours, I purchased a kids' lemonade drink for my 2-year-old son, as we normally do at the Dutch Bros located at 13855 W Bell Rd, Surprise, AZ 85374. Upon handing him his drink, I noticed two light blue "gummies" at the bottom of the cup and mistakenly assumed they were Boba. I gave the drink to my son. After a few sips and about 30 minutes, I decided to check the drink again. To my horror, I discovered that those two "gummies" were actually two 200mg ibuprofen gel pills at the bottom of his lemonade! I immediately took the drink away from him and reached out to emergency services-Fire Department, Poison Control, and the Surprise Police Department regarding the incident. When we returned to the location, we spoke with the shift manager, who identified herself as Kat (though she was reluctant to give her name) and claimed she had placed the pills in a cup intended for a co-worker during a rush, setting it down in the work area. An unknown employee apparently picked up that cup, filled it with ice and lemonade, and handed it to my son. This is absolutely outrageous! Kat provided no corrective measures or plausible solutions for this catastrophic negligence. The Fire Department responded and conducted vital checks on my son, while a police report was filed with the Surprise Police Department concerning the negligent misuse of a beverage and the reckless handling of anti-inflammatory drugs. This situation has put my child's health at serious risk, potentially causing ulcers, internal bleeding, or severe stomach pain. I strongly urge everyone to exercise extreme caution at this location. Their blatant disregard for public health and safety is alarming, as evidenced by the fact that they nearly poisoned my son! We are currently seeking legal assistance to address this grave incident. This is unacceptable! read more

Dutch Bros Coffee - Pills inside my toddlers lemonade. - Coffee & Tea Near Me - Surprise, Arizona

Wow really good coffee. Never been here before, we don't have these in my area. They added real cane sugar which was excellent. I would go here again next time in the Phoenix area. read more

Selena and the team were absolutely amazing and the drinks and service never disappoint. I will always come back for the great vibes and the amazing atmosphere. read more

We love Dutch. My kids especially love a drink from here. The service is always great. Sometimes the same drinks don't taste the same. Overall is a great location. read more

Alynna took our order and she was so sweet! We got a dirty soda, 2 fizzes and a snickerdoodle cookie and everything was delicious!

Man. As much as I love the coffee and the Rebels here I just don't think I can do it anymore. The parking lot is always a mess. Today there was just cara up the end of the drive thru so I waited. Soon as I was able to get into the drive thru line someone pulled behind me. So I'm committed now. As I sit here 25 minutes later there are still about 4 cars ahead of me. No one has taken my order. The line next to us is just as stagnant. I can't back out I can go forward. I'm stuck. They have someone taking orders next to the window not back out in line as cars come in to speed the process Sad to say, but this might be my last go around here on a weekend. Love the product but the place itself is getting out of control and not worth the bother. read more

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