Our furnace stopped blowing warmed air at around 4pm and the house dipped to 64 degrees with the night temps predicted to fall to -3 outside. We called 2 places before we called Dutchman on a Sunday after 5pm. They are the only ones that actually answered and called us back. By 6:30pm our furnace was fixed! I highly recommend them - great customer service, knowledge and caring! read more

AC system had refrigerant leak. Had them fixed it 2 years ago and paid $1800. Had the same problem this week and paid them additional $1080 today. I trusted that they 'd do the job and look for the leak to fix it properly given the amount of money paid. I did some research afterwards and realize that they simply inject the dye sealant package ($50 cost) to do a temporary cover up which highly likely I will see a leak soon. It is very disappointing. Here is the invoice showing how they charge for an hour work today. Charged $262.50 to inject the sealant, and charged refrigerant by $175 / lb. My AC is 6 years old. - Updated after talking to the owner of the company. The owner told me on the phone that it will cost me $2000 + if they are conducting the leak search . As of 10/03/2024. The AC has failed, less than 10 days they have "fixed " the leak. They absolutely deserve a 1-star review. It is a borderline scam company. Make sure you get a quote from them and have them explain what they do to your system before agreeing to allow them to do any job. Had another company came out and identify the leak at the condenser within 30 mins. It was obvious due to oil presents where it shouldn't . Dutchman fool their customers in my case. Learnt my lessons. read more

Dutchman Heating & Cooling - Heating & Air Conditioning/HVAC Near Me - Naperville, Illinois

Dutchman does not stand behind their work. Charging $1,200 for basic repairs that did not last a week. Want to come out and charge more. The owner Mike Bakker has made it clear when asked for a refund of $200 that he is a for profit business and does not care about client claims. DO NOT USE. read more

This was my first time using Dutchman on recommendation from friends. Clint was professional and informative while servicing my furnace and I will have them return in the spring to check my AC. Reasonable prices and very knowledgeable. Overall satisfied customer! read more

I've used Dutchman for a few years now as part of an annual maintenance contract for my AC and heater. They promptly call to schedule the fall and spring services. Clint, the technician, always arrives during the scheduled time slot. He is courteous and knowledgeable and explains the work he is doing. The heater is from the mid-90s and Clint tells me I'm lucky it is still functioning properly. Only one time has there been a need to replace a part. AC is less than ten years old and in good order. I recommend Dutchman. read more

Purchased an $7k furnace from them and only lasted two years before the motor blew. Really question their knowledge if the products they offer are so inferior! Yes, like a restaurant if you get food poisoning from one meal, don't need to try anything else on the menu. Cannot trust their judgement and will never use them again nor recommend to anyone, in fact will let neighbors know to avoid them. Would give them negative stars if possible. Really disappointing. read more

A wolf in sheep's clothing, they have the nerve to call themselves a Christian company?! They will destroy your working equipment to make a sale. Keep your eyes on them if they come to service your equipment. Especially on really cold days and extremely hot days, talk about mark up, they are just as bad or worse as shady car salesmen. Then when you complain, they say the owner tells you they don't need customers like me? If the customers you have only knew what you are up to. We have been loyal customers for a very long time but seeing the degradation of workmanship and sabotage has bought you to a new low. Watch out for these guys, and the owner is quite the peach, I hope you don't have the displeasure of dealing with this classless charlatan. Beware of the thieves. read more

Unfortunately, my experience with this company has been very disappointing. I have spent over $20,000 with new product installation and service calls at my residence over the past three years with this company. Two of the premium products (original Cost over $2,000) that this company installed have failed to deliver desired results as advertised. I asked them to step up and they decided to step down and deflect. Buyer beware. read more

We just changed to this company and are very pleased. Matt has been our service technician and is knowledgeable able friendly. Gave us great advice. Our furnace functions better than it has in years thanks to a thermostat upgrade he recommended. read more

Clint is a conman. Rigged my furnace to shut off. Will never use this fraudulent "Christian" company. Most dishonest service I have ever received. I've been in all facets of construction over 40 years and have never seen such a dishonest technician read more

Dutchman Heating & Cooling - Rigged furnace to shut off at inspection - Heating & Air Conditioning/HVAC Near Me - Naperville, Illinois

See all

Horrible experience... No business sense. We requested a furnace tune up/cleaning as well as a diagnostic for a furnace turning on and off much to often. When I called around 830am I was told Matt could come out between 12-3 that same day. I told the lady on the phone my wife needed to leave at 245 to pick up our kids from school and the lady told me "that's ok, he will probally be there closer to noon". Forward to 130 and Matt finally calls to inform he will be there in 5-10 minutes. At 140 Matt arrives. At 230 Matt is finished cleaning our furnace (didn't not provide a new furnace filter) and with the diagnostic. I speak with him over the phone from my job and Matt informs me our nest thermostat is garbage and the furnace needs a new sensor. He offers two options to repair. One is just over $900 and the other is $1066, but comes with an additional three furnace cleanings. I told him let's do the more expensive option and asked him if he will finish by 245. Matt replied "No". I said no problem, but also asked him to verify he would not charge me to come back out and finish the job. Matt replied, "I don't work for free, so you expect me to come out here again for free". After, explaining I had told the lady who scheduled my appointment we needed to be all finished by 245 so my wife could get our kids from school Matt disregarding this and said he couldn't wait until 340 for her to get home either. He began to argue with me regarding his trip fee or his overtime and I told him to finish the furnace cleaning and leave my home. $200 for a furnace cleaning and diagnostic later Matt was out my door and I called his company and left a voicemail regarding this horrible experience and they never called me back. Therefore, I am leaving this review to help others who might be looking to hire this company. I wouldn't touch them with a ten foot pole and I caution anyone from bringing them into your home. read more

Dutchman has always provided reliable products and service. I have been using Dutchman since 2005 and have always recommended them to all my neighbors. read more

Come out the next day due to ac not cooling. Very very high prices. 119 just to come out and 67.50 more for 30 mins to look measure pressure. No fix quote to fix from tech extremely high. Go somewhere else! read more

Our furnace stopped heating late one recent Saturday night. Called Dutchman and they scheduled a service appointment for the next morning. Technician Clint called 15 min before the scheduled time to let us know he was on the way. He quickly identified the issue as a malfunctioning thermostat, replaced it with a new Aprilaire thermostat, and checked the furnace for any other issues. Very efficient and professional. The defective thermostat was a 25-yr old Honeywell programmable unit. Might be good idea to have a spare mechanical one handy just in case. read more

They were great very honest did what had to be done and honored my couponS they also talked about my very old furnace they did fix it but told me not to spend too much on it because of its agr read more

My neighbor was going thru a difficult time in below zero weather with his furnace not heating, so I recommended Dutchman Heating based on my great experiences. They are all so friendly & helpful where everyone truly LISTENS to your problem. Based on my description, the dispatcher forwards my description to the HVAC tech, Yaser who now has an idea of what is wrong & quickly came over & pinpointed the problem. Thank you so much for helping my friend Mike. read more

Very disappointed customer here! Folks, find another one if you can. Trust me! Text me and I will give you all the details. Yes, they got my money and nothing I can do about it, and thanks for those who contacted me! read more

Excellent customer service above and beyond the call of duty. Professional staffers all eager to provide assistance. We even got a visit from Dawn this evening to take care of our furnace rebate issues with the City of Naperville. Highly recommended. read more

I think it's fair to say I have "trust issues" with HVAC repairmen. I've been told one thing by one company, and something else by another. I've been told my AC unit was failing and would need to be replaced at a cost of $3,500 when in fact all it needed was a new capacitor ($50). Needless to say, I just stopped using them completely. First, that is a BAD IDEA! I hadn't had my HVAC unit serviced in years and it badly needed service. Second, I am happy to report that I've finally found a company I can trust - Dutchman Heating & Cooling. Our water heater stopped working recently. It was very old. Our technician, Matt, explained the situation, laid out all the options, and wasn't pushy one way or another. He tried everything he could to keep the old unit alive, going above and beyond my expectations. And also gave me some helpful tips to keep in mind for the future. Ultimately we did have to replace the water heater. They quoted us a fair price (I shopped around to make sure), and then installed the new unit and disposed of the old unit the FOLLOWING DAY that our old unit stopped working. We were without hot water for less than 24 hours. These guys are great. I feel that I can trust them, which is the most important thing to me. I now have a seasonal maintenance contract with them to ensure everything is working properly. They offer very competitive pricing for this area, and I feel I'm getting good value given the high quality of service. read more

We already are regular customers for spring/fall system checkups. The office called to setup our usual service. Because of that call we checked our AC and found that our compressor was not cycling on. I was anxious about having a repair technician come to our home during the shutdown. But we were so pleased with the care and professionalism of our tech. Mask + shoe covers in our house. He stayed inside to do some diagnostics then spent most of the call outside doing our repair. Everything fixed. AC running perfectly in time for the hot weather this weekend. Reasonable pricing. And they come within the service window time that they schedule. So pleased and thankful for the Dutchman team. read more

We had our AC stop working at the beginning of a stretch of 90 degree days. They were able to come out within 24 hours to help us out. Clint was absolutely fantastic. He was thorough and made sure I knew everything he was doing. He invited me to join him outside while he looked at our AC unit and let me know what he was doing and what issues he was looking for. He went above and beyond to get our AC working again and get the coolant levels where they need to be in order to cool our house more efficiently. Clint is a huge asset to the company and I can't speak highly enough about the service he gave. I would recommend Dutchman to anyone in the area that needs an inspection, repairs, or replacement units. read more

My wife and I are so pleased to have discovered Dutchman Heating & Cooling a few years ago. Initially, we contacted Dutchman to deal with a service issue with our furnace, and we were so happy with them that we decided we would use them for our future HVAC service. Dutchman's team, from owner to office staff to technicians is exceptional. Everyone you deal with is professional, friendly, and helpful. Recently, our furnace and A/C were at the end of their life cycle and needed to be replaced. So, we contacted Dutchman to perform the install. The experience was very good. Mark came out to meet with us to discuss options and HVAC needs, and he was very experienced and knowledgeable. He helped us pick units that were just right for us, without the high-pressure tactics to oversell. Mike, the owner, participated in the installs along with his team of excellent technicians. We were impressed to know that Mike was part of a select group of professionals that were involved in the design of some modern HVAC units, contributing their years of experience to the development of modern HVAC units. Dutchman also used top quality HVAC units that seem to be the industry gold standard for equipment. Overall, Dutchman provided us with exceptional service and equipment, and we would recommend them to anyone in need of HVAC services. read more

Dutchman gave me great quotes, were very professional, had quick and proper install, and fantastic follow up.

So glad that we went with this company when we replaced our furnace AND air conditioner. That was a huge expense that we did not take lightly. When you make such a big purchase, you obviously want to make sure you understand your choices, find the most honest and reliable vendor, and feel confident in the company long-term. Once we made our (well-educated and informed due to an excellent sales rep) decision, we have been extremely pleased. We have had several cleaning service calls since the initial purchase and have been impressed! Mat has been our tech several times and it has always been a pleasure to engage with him. He is friendly, helpful and efficient. Always very personable and willing to go the extra mile. I'm actually compelled to leave this review today because he went way beyond the service call. He TIGHTENED my bathroom faucet. Yep. You read that correctly. He took the 1 minute extra to notice it was loose and to take the time to make it better. Just because he could. Now THAT is a good employee. I love that this company supports their employees to approach their job everyday in a way that leaves such a great impression. And thanks to Jamie who was patient in tracking me down to make sure I got my yearly maintenance cleaning in before the end of the season. This is a wonderful pre-paid maintenance program that will help me to maintain the health of my furnace. But "life" often means I am difficult to peg down and scheduled. Jamie followed up until I finally got back with her. But...she was extremely kind about it. Which of course makes it so much nicer of an exchange. I am sure they are not The cheapest. I'm sure they aren't the most expensive. I do believe that they are hardworking, responsive and honest. company. Kudos to the owners for finding a supporting great employees! read more

I recently had a commercial heating and A/C system replaced in my building there was a issue from com Ed . That was out of Mike@ Dutchman 's control they helped me with the tremendous amount of red tape getting com Ed to address the issue this caused damage to the new unit . With Mike's help we were able to get the electrical issue resolved after that Mike replaced what damages were caused by the voltage issue I can't say enough about their commitment to customer service I have used them also on the residential side also, and that service has always been excellent too. this is a quality local business who cares about the customers read more

I am giving them a 3 * only because I am giving them the benefit of doubt. Depending on any responses to this I'd like to either change to a 5 or 1. The big job was that they installed a new AC but the events preceding and succeeding it taken together, is leading to my dissatisfaction. Here is the situation. I hired Dutchman to do a health check of AC and furnace. They told me that it's old and that I should start planning to replace both but they gave me a clean bill of health and that it was working well. So I figured I should be good for 2 seasons. But 2 weeks later my AC broke down. I decided that it was not worth repairing and I called Dutchman to replace the AC. So they replaced the AC and I shelled out close to 6k. They did their job and I was more thankful I had air than anything else. Now I started noticing that there was a grinding noise from the furnace/AC box. I called them and told them about the noise and that it started right after they left. They said they will check it out and will fix it if it's their doing otherwise I'll have to pay for fixes. I didn't like it ( since it started right after they left) and remember I got a clean bill of health during the seasonal checkup. But ok. I figured if it was a furnace issue then I might as well get the furnace replaced through them. Now the tech came over and told me that it was the motor in the blower and nothing to do with the AC. He also told me that if I was ok with the noise then there is nothing wrong with the unit. I figured I'll call Dutchmen next year to get it replaced. Now I get a bill of $90. I said no way. You give me a clean bill of health by taking $145 then you replace my AC (for nearly 6k ) working near that furnace AC area. I then get the grinding sound right after you leave. And you have the gall to ask me for $90 to check it out? I am not asking them to fix the noise. But at least don't charge me the $90! So I called up and essentially told them the 3 options. Either their folks are incompetent or their business practices are dubious or it's just plain coincidence that I am getting this grinding noise. I wouldn't have charged the $90 to keep the customer satisfaction especially since there are so many elements of doubt in the customer's eyes. But hey that's me. So Dutchmen was upset that I called them a liar and that they don't want business from people like me since I even doubted their business practices. I only told them to look through my eyes and see the situation. Look at the 3 options. If he had told me that it was just plain coincidence I may not have been that upset. But then I figured that maybe this is the way this industry goes so I can't blame Dutchmen for that. Hence this post - to really understand what other repair/ install folks would have done. I'd also like to hear from other customers to see If my reaction was justified. He kept telling me that he had to pay his people. I did pay up. I didn't want to be the reason for the tech to not get paid especially during these difficult times. read more

Extremely impressed. Extremely professional and polite, from Dawn who initially took my phone call to Mark the salesman and then the guys who did the install of the new A/C unit. My A/C unit went out and of course it happened to be the hottest week of the year so far. I called around to a few places and Dutchman was the best. Mark came and gave me a very detailed estimate and answered all of my questions. After I accepted the proposal Dawn and I worked togather to find a good time for the installation. She was extremely accommodating and polite. Right on time as promised the guys showed up to perform the installation. They could not have been more professional and nice. They got the job done in a timely manner and I could not be more impressed. I would enthusiastically recommend them to anyone who is in need of HVAC repair. read more

These guys installed my furnace 9 years ago with a 10 year manufacturers warranty. Heat exchanger now has rust which caused holes in the pipes resulting in CO2 escaping. I didn't use Dutchman to maintain the equipment ad instead had a contract with Golden Seal based out of St Charles. Dutchman told me they would not honor warranty on the equipment without physical copies of invoices going back 9 years which in my view is unrealistic and simply a way to make me go away. Mission accomplished and not only will I never darken their doors again but am posting this to make others aware that the so called 'warranty' is not worth the paper it is written on. read more

Matt is really kind and thorough and super patient! He always lets me follow him around to learn about what he's doing and how I can take care of the units. I never feel like they are trying to oversell me on things I may or may not need. Great company, always prompt on scheduling follow up appointments and showing up on time. read more

We had our furnace quit working the morning of Christmas Eve. After having another company come out who didn't have the parts to fix it a friend suggested we call Dutchmans service. What a relief! They came out AND had the parts to fix it right away. Thank you to MJ Murphy for telling us about this company. We will call them first the next time we need furnace repair. They truly saved our Christmas Eve! read more

Mike and his staff are knowledgeable, courteous, and professional! I have used them on numerous occasions for routine maintenance on my home system. As a remodeling contractor myself, I also refer my clients to Dutchman for service or new installation work. Due to the fact that a referral from me reflects directly on me and my company, I can assure you that I do not offer referrals lightly. Dutchman's continuing education of their technicians and current knowledge of operating systems is at the top of the industry. It is always a great idea to do your due diligence when selecting a contractor and Mike and his staff take the time to explain all aspects of the system in question and the corrective steps necessary to get your system in tip top shape. I will continue to call Dutchman when heating and cooling issues arise! read more

Dutchman Heating and Cooling is an outstanding, forthright and Honest Company. After 5 weeks of arguing with my warranty company for my appliance and air conditioning unit, I finally gave in and called Dutchman. As I was told by my warranty service provider that I would need to buy an entire new AC system, Dutchman's great technician, Matt, found the part that was broken in my 17 year old AC unit. He replaced it and repaired it and everything is running just fine. Very grateful for honest companies like Dutchman. read more

i called today and said i had a couple items to have quoted at my house....the kind of rude receptionist answered "such as????".....bad start.....she then went on to tell me that they charge $800 for a standard Aprilaire humidifier and install. that is insane, they cost 150 bucks at menards. i got it done last year in another house for $425. need to go find the name of that company. good luck Dutchman.....you better keep preying on people that have no clue about home repairs. read more

Dishonest, and will charge you as much as they think they can get away with. They came to perform preventive maintenance while everything was working fine. Showed me the furnace that was not running and quoted $250 to order a part. Told them no and sent them off. Later I checked and saw that they turn the power switch off to make it stop working. Flipped the switch on and no problems. read more

My furnace went out and Danny came out in the middle of night to troubleshoot the problem. He found the problem and but the part was not available immediately. I paid for expedited service and then the part came in within two days. Danny installed it and it is working fine. Danny was good and very helpful. Dutchman's hourly rate is $90/hour. The reason for my rating was Mike from Dutchman decided to charge me nearly $180 for 1-hour on Danny's installation time. Additionally, he tacked on $45 "Travel charge" and my house is 0.2 miles from Dutchman location in Naperville. It shouldn't take more than 3 minutes by car and maybe 10-12 minutes walking. Don't understand the gouging here ! I am all for willing to pay the right price for the job, I also earn my money working hard ! The second reason was the appointment to show-up between 1:00 - 3:00 PM. Danny showed up at approx. 3:10-3:15 PM and he called me at 2:55 to tell me would be there, but I would appreciated a little more notice since my other plans had to be cancelled. Next time if I "have to" use Dutchman then I would negotiate early and ask for Danny for service. read more

A locally owned and run HVAC company that you can trust! These guys are trustworthy, honest and really take pride in what they do. A+++

I had a appt. 10/24 with a 2-4PM window, i was home at 1:45 and no one showed up. I called and talked to two different women, the second woman was i talked to said i was wrong and i had a appt. from 1-3 PM, after i told her that my neighbor had a appt. from 12-2PM she said no i was wrong and the neighbor was from 1-3PM window and i was from 2-4PM at which time i said she was so full of crap she couldn't keep up with her own BS. Instead of just saying we screwed up and trying to fix the problem and get the service guy back to my house she keep trying to justify her BS story, I told her thanks that i would hire some one else and have a nice day. My neighbor also is done with Dutchman. All previous reviews about this company are spot on. read more

7/3/2018 To Mike the owner. No email received from you or your reps. In response to that excuse you finally gave I say this. Your highly trained tech was paid $90 for the half hour onsite on top of parts. The part price of $212 you charged for a $25 dual run capacitor was not an online price unavailable to you. That $25 cost is available to you through Graingers, Johnstone Supply or a dozen other HVAC supply house within 25 miles of Naperville. I spent 30 years in maintenance Engineering in this area and know costs. You charge whatever you can get away with to the public. Oh by the way I am quite cool since I boycott Dutchman. Don't use this company. read more

I normally use another service, but with the heat wave and no A/C (my usual service provider was booked for days) I called Dutchman on a neighbor's recommendation. I did pay premium for Saturday visit, but I was back in business in 15 minutes. Yaser was a great guy who also did a quick clean out and advised how best to set my thermostat for max efficiency. What a guy! Very happy I called - prompt, professional, friendly and I am once again a very cool momma. Thanks! read more

Excellent experience. From first call for appointment to timely tech arrival. All of our concerns were addressed. We were treated with a level of courtesy and respect that is lacking in many other businesses. The employees take personal pride in a job well done. We will definitely recommend Dutchman. read more