I needed a humidifier installed in new construction home. I'm extremely pleased with my experience. They explained things patiently and thoroughly. When they came for the install, they informed me that the original humidifier was not the best fit. Rather than installing it just to get the job done they paused. They recommended a different option that was actually a lower cost and that they would have to come a different time to install it. This shows their dedication to customer satisfaction and making sure the customer has the best product to address their needs. Highly recommend them. read more

Pillar Heating and Air will provide the help you need with your furnace, air conditioner, or thermostat. Travis and Adam are knowledgeable, professional, honest, and prompt. Service is done with care. They have taken care of our HVAC needs for years. We believe they are the best in the business. Give them a call! read more

I couldn't be more pleased with my new zoning system. I have a two story 4,000ft home that has been altered and added onto throughout the years. With all the reconfigurations and the addition I put on one thing that I never changed was the configuration of my HVAC system as I have just the single unit. In the summer I would need to drop the thermostat down to 66 in order to get the 2nd floor to cool to 72. In the winter the 2nd floor was an inferno in order to get the first floor to be comfortable. I tirelessly adjusted the dampers and nothing would help it. I even installed brand new windows in several rooms because I could feel they were getting drafty. I researched a lot and talked to people about my situation and many suggested adding another system. I talked to Travis in hopes of pricing a second system and he quickly tried to talk me out of it. He explained that a better more cost effective option would be to install a zoning system so that each room could maintain its own temperature. He said the cost of not only installing the 2nd system but also the ongoing maintenance and repair costs didn't seem like the best option for me. I was hesitant to not go with the second system because I just felt that due to the size of my home a second system would be needed. I finally decided to go with the advice of Travis and do the zoning system and let's just say it's the single best upgrade I've ever done to my home. I am writing the review on a 90* day and my home is balanced at 72* throughout and I couldn't be happier. If it weren't for Pillar I would've probably installed the second system and been out thousands more dollars. The work was done quickly and professionally and they cleaned up their mess each day that they were done. Travis also helped me setup the app on my phone to get the system to be controlled remotely. Thank you so much for keeping my home balanced! read more

Another very good experience with Pillar. Annual checkup, cleaning and water pad installation (which I had done a poor job on myself). Fair price. Good work. Was able to schedule in less than a week. What more do you need? read more

Our furnace blower motor was not working properly. I have had difficulty finding a reliable service company and saw that Pillar had over 45 5 star reviews. I spoke with Travis, the owner, and was pleased with his explanation on how they do business. The following day Adam came out in the morning as promised. He did a great job in explaining issues with the heater and resolved them with no problems. I plan on using them for continued maintenance. They are no less than great! read more

I've used Pillar for our last two homes when when had to replace both the furnance and AC, and Travis is great to work with. Their work is outstanding and they stand behind it with very fast response times for service calls at reasonable prices. They are the only call I make for HVAC and the only company I will ever recommend to anyone. read more

GET A WRITTEN QUOTE PRIOR TO PILLAR HVAC DOING ANY WORK!! I contacted Travis and discussed what I thought was the problem with my A/C. He gave me a $90 Flat Rate to come out, diagnose and repair. Although he and his employee were knowledgeable, personable and professional, his CHARGES WERE VERY EXPENSIVE and HIS EXPLANATION FOR THE PARTS COST WERE RIDICULOUS. They replaced a contactor and charged me $253.51 for the part!! When I showed him a receipt for that same part being replaced on my other A/C unit in 2019 for $80 labor + $40 part = $120, he told me he has office costs + warehouse costs, etc that make it that expensive!! I later checked online and found the SAME EXACT PART for $14 - $42 at either SupplyHouse or PartsTown!! They were at my home for a total of 35 minutes and his office is maybe 10-15 minutes from my home!! Although Travis gave me a senior discount and bulk discount, he still overcharged me almost $150!!! Diagnostic $90.00 Approved 027199 CONTACTOR $253.51 Subtotal $343.51 Senior Citizen -$30.70 Bulk Discount -$34.10 Total $278.71 read more

Travis has been a God sent! He's come to our rescue twice - totally understood our situation and with short notice. He is efficient, honest, and well-priced. I wish we found him earlier - sadly, we're moving away from the area. But! If we weren't, he would be on my speed dial. I HIGHLY recommend Travis. You will NOT regret it! read more

Travis is THE guy that you want when it comes to heating and cooling issues. He will not try and sell you anything you don't need. Trustworthy and honest. Goes above and beyond. Just a really good guy! Ps: if your considering going into this business this is the guy you want as a mentor. read more

I had a problem with my furnace, so I called, and they were able to send Adam and Jeff the same day. They were punctual, professional, and very knowledgeable. While they were inspecting my furnace, they found a couple of other issues and were able to fix right away. I've used this company before, and I'm glad I called them again; I definitely will continue to use them in the future and will recommend to family and friends. read more

I highly recommend Travis/Pillar for any of your HVAC needs. Travis is very professional, polite, always on time, quick to respond to calls/emails, extremely knowledgeable, reasonably priced, and cleans up after himself. I have used Travis twice, once for major system change and once for minor emergency repair. In August of 2016, Travis installed a Zoning system (3 Zones) with wireless WiFi thermostats for me. I had previously received a quote from another company, which was more expensive and included upgrading the heating & cooling units. During Travis' quote, he fully explained to me how the system would work, the work to be done, and why I DIDN'T need to upgrade those units. Travis could have easily sold me unnecessary upgrades, but didn't. The job was completed on time and with complete satisfaction. Several years ago, approximately 2010/11, my heating stopped working at my old house in the middle of winter. Travis responded quickly. It was a minor part and Travis was able to replace it quickly. Travis told me he felt bad that such an easy/quick fix was going to cost me the emergency/after hours callout fee, so what he did was perform additional cleanup and preventative maintenance to the heating unit. Could not have been happier with the service call. read more

We contacted 5 contractors to bid on our HVAC project, we selected Pillar. Yesterday, Pillar installed a new furnace and a/c in our home in Oswego. Travis and Adam did a great job! We are very happy with the installation, the equipment, and the price. read more

I had the pleasure of meeting Travis earlier this evening and I can attest to the truth of all the other positive reviews he has received thus far. I'm certainly proud to add mine to the list! Travis had already worked all day, but made a promise that he'd stop by after he'd met his other obligations to answer some follow up questions we had regarding an inspection of our AC the day prior. I had some concerns about our electronic air filter and he spent nearly an hour reinspecting it, explaining in detail how it works (or sometimes doesn't work), suggestions as to how to clean and repair it, and alternate options to replace or improve our system. He was very patient and clear in his explanation, which was very much appreciated and he even offered to clean it himself. On his way out he noticed my nest thermostat was all kinds of messed up. The plate it was mounted to didn't fit the junction box that was preinstalled from the previous thermostat so there was a giant hole next to it. Needless to say, it was ugly as hell and had been for some time. Travis ran out to his truck and brought in a little metal bracket - sure enough it fit just right so I was able to mount it properly and cover up the hole on the wall. Thanks Travis! You rock man! read more

My furnace went out on a Sunday night. I called Pillar Monday morning (after trying a few larger companies first actually) and he was able to come out that afternoon. Very respectful on the phone, asked a few questions, and was overall very professional. Got to my house and diagnosed the problem immediately. He made a few calls to locate the proper part as the direct replacement was discontinued. He went and picked it up and repaired it very quickly. It's back working like brand new. I cannot recommend him enough - trustworthy and great pricing. read more

As most HVAC issues do, mine began at 5pm, just in time for emergency pricing. I called these guys based on all the positive reviews, after my furnace went out. After spending several hours doing one repair after another, it was determined it would be cheaper to replace the entire furnace. I pay for furnace installs for a living and know a good price. Right away they quoted me a fair price and they came out the next day to install everything. They even provided space heaters overnight which got us through the night. These guys are the best and should be the only ones to call when needing HVAC work! read more

Service date - mid June during the heat wave. Our AC went out and we had a small Freon leak. Called Travis first thing when he opened and thankfully had availability around noon. Travis inspected the system thoroughly, replaced the leaked Freon and got it started again. Travis is very knowledgeable, prompt with timing and communicative. I will be asking for his help moving forward on any future issues. Thanks again Travis! read more

We woke up to 58 degrees and a burning smell during the recent "Polar Vortex." We called Pillar and left a message and Travis was there by mid-morning. He explained very clearly what needed to be done to repair our problem and did so quickly. We were warm again by noon! We had great service, quickly, with honest and clear information and billing. Highly recommend Pillar and Travis. read more

My old review is for work done at our previous residence. Since then we've moved, and had to replace the whole HVAC system when it broke down. Travis and his team were responsive, helpful, and reasonable. I am so glad that I connected with this company years ago. They are my go-to HVAC people. I could not recommend them more. read more

Got home from work to find my house was cold. Furnace was turning on, but not consistently. Contacted a few HVAC repair companies through Yelp and Travis replied within 5 minutes. After explaining what was happening, he said it could be a simple maintenance issue. Scheduled an appointment for the next morning. Dan showed up on time and was great. Showed me exactly what he found (simple fix) and explained the repair before doing the work. Can't say enough positives about how this company operated. Would not hesitate to recommend them. read more

I have always stood behind a Travis. At my families old house it came time to replace the furnace. It was an easy choice to pick the best. I just bought a house and I thought the furnace needs a clean bill of health. I always recommend Travis to all my family and friends in the area. read more

Contacted through Yelp, responded within minutes. Came out the next morning and fixed my furnace. Great guy, recommend this company for your furnace needs. read more

We have used Pillar many times for upkeep & repairs & it has served us so well! When our old air conditioner broke we knew Pillar was the way to go. Travis was very informative & willing to answer all of our question before installation. He and his team were courteous and right in time (like always). They actually worked really hard to put us on their very busy schedule. They kept me updated on the progress. And registered everything for us. Travis showed me all the completed work (he did a really nice job cleaning up - He left our crawl space cleaner than it was when he arrived!) and and how to operate the new thermostat. He has been & will continue to be our go-to for all heating/cooling needs. We HIGHLY recommend him without hesitation! read more

Travis was very quick getting back to me which is always appreciated. Daniel was out to service our A/C the next day. He was friendly and very professional. He took his time and walked through each step of the process to uncover what caused our unit to go out. He had everything up and running in no time! I highly recommend Pillar Heating and A/C I will definitely use them again in the future! read more

Travis Kinley is the owner of this small Heating and Airconditioning company. We recently needed a new whol house airconditioner. We were refered to Travis by a friend. Travis was very informative about the models available for our needs. He was on time for his appointment and delivered what we ordered. When the A/C unit arrrived, it has a slight scratch on the side, very unnoticable. He had another panel ordered and will install it when it arrives. The Installation otherwise went very smoothly and he was not a bother to have in and out of the house for 3/4 of the day. Call Travis. You won't be dissappointed. He will help with all your heating and A/C needs. read more

We just used Pillar for the first time and they will be our go to service forever. Showed up on time and he explained exactly what needed to be done . This was a preventative maintenance call so we are informed about we can do to keep our ac working. We plan on having them back in the fall to do the same for our furnace. read more

Travis is really wonderful to work with. His prices are really fantastic and he does great work. He's the third HVAC person that we've used since we moved in and it's nice to finally have one that you trust. read more

Found them through a local friend on FB- Liked their page and was glad I did! When our air went out I remembered their company and they set us up for an appointment. They were on time, professional and didn't try and overcharge us. They are super honest and are the company we will use in the future. Highly recommend Pillar!!! read more

Owner Travis K. was honest and helpful. I called on a Sunday, and he asked me what was happening. I wasn't having an emergency, so he suggested I wait til the next day when his rates were lower. He came on time, (he gave me an hour or so window), was courteous, and showed me what he was doing. He's friendly, and very clear on what he's doing and what I could do on my own. I highly recommend him. read more

I called this company in a bind because my heat had gone out. We changed the furnace filter and originally thought this helped, but it didn't. I explained to Pillar Heating and Air that we were sitting in the cold, and the man on the other line seemed very dismissive of me. I completely understand their schedule being booked. I don't understand the need to be rude to customers because of that. The guy from Pillar explained that the soonest he could make it out was a week from now. I reiterated that we would have to sit in the cold for a week, and his only reply was "you just said you have a little heat." During a time like this, I didn't appreciate the inference that I was somehow lying or exaggerating about my situation. We called Quality 1 Heating who were completely understanding and able to switch up some things in their schedule. We now have heat, but not thanks to the rude reply from Pillar Heating and Air. read more

Pillar is a great HVAC company. I've had both the owner Travis and one of his technicians, Nate out. I initially had them out to do an annual checkup on our furnace and air conditioner. They found the AC was leaking refrigerant and were very thorough in showing me and explaining the issue. They presented numerous options to get back up running at various price points; the option I chose was a new unit given the age of the AC. In the interim week between the new install they charged up our AC so the house would be cool during that time. The day of install went smooth. They again explained everything they did, cleaned up nicely, and were very friendly. Knowledgeable, friendly, and professional. If you are looking for heating or air service, do not hesitate to contact Pillar. read more

I had my air conditioner malfunction when I was out of town. Upon my return I called Pillar and Travis was able to come out the same day to take a look at the unit. He was able to fix the unit and research to be sure that nothing else was suspect in the home. He is a local family man who operates a sound business. I look forward to doing business with Travis in the future as he is someone that I can trust and go to when we have a HVAC issue!! Thanks again Travis!! read more

When something happens to our heat/ac, I will only call Travis. We have a heating system that is routinely described as "weird". Our heat comes from our hot water heater (hot water is run through a water/air heat exchanger and blows through our ac vents throughout the house). While this may not apply to your situation, this is what will - 1) Travis gave me a quote over the phone (not an estimate, not a guess, not a range) and to his word he stuck to it. He told me that when he gives a quote, he sticks to it, no matter what. It's obvious he's proud of being true to his word. 2) He did research before beginning work, even to the extent of calling the manufacturer (now out of business) and tracking down an expert who could discuss my heating system, diagnose the problem, and order the correct parts. How many "professionals" would start work, then call for help when they get stuck and stick you with the extra charges? 3) He goes the extra mile to treat your house like he would treat his own. He diagnosed the problem, discussed the fix with me, and added additional touches like a manual valve to cut the system off and placed sheet metal behind the pipes so our nearby walls didn't get damaged while soldering. I've met Travis twice, once for AC and once for our heat. He's a stand up guy, I trust him, and his work never fails to impress. I just can't say more than that. Thanks again, Travis! read more

Travis went out of his way on Memorial Day to help me in a pinch when I needed some AC maintenance performed ahead of a home inspection. Very knowledgeable and was open and honest about what needed to be done and charge very fair pricing. Will definitely be looking to use Pillar for any future needs. read more

I had new furnaces installed a couple of years ago with Travis. The work was top notch and on time. If anyone asks me about heat and air issues, I tell them about Pillar. Also, we all seen the news videos of heat and air techs ripping people off...I feel the honesty is second to none as well. read more

Travis was highly recommended to us by my brother in law. Have to say Travis didn't disappoint! He actually exceeded our expectations. Went above and beyond on a Sunday morning emergency call during a deep freeze as our furnace went out and temperature dropped to 59 degrees in our home. He was very informative and detailed with work being done and work needed. Travis will be our go to guy for all our heating and cooling needs going forward. Definitely will be letting all our friends and family know about Him. read more

Travis has been to my house several times for routine maintenance and he's very professional and very knowledgeable. I highly recommend him to everyone. read more

Pillar messaged me almost immediately on a Saturday evening and I made an appointment with Travis for Sunday morning. He gave me a time frame and also texted me when he was on his way. He checked everything out and repaired what needed to be done with my air conditioning unit. Very professional and was very willing to help and give advice. I definitely will refer him to family and friends. read more

Ten degree day in Chicagoland, and our heater dies! We contacted Travis at Pillar Air based on the reviews we read here on Yelp, and were not disappointed. He was able to fit us in the same day we called, diagnose the problem, and return with the part we needed on time the following day. The repair went quick, and he was extremely courteous and took the time to explain what had gone wrong and show the part which had failed. I would highly recommend Pillar for anyone else who needs prompt, reliable and friendly service. We will certainly be repeat customers for any future heating or air conditioning needs that arise! read more

Travis has been taking care of our heating and air conditioning needs for many years. He has performed work at our residence as well as our business. He is always friendly, prompt, and honest. He is knowledgeable and communicates effectively what needs to be done. I would highly recommend Pillar Heating and Air Conditioning! read more

I can't say enough how wonderful my experience with Travis at Pillar Heating and Air Conditioning was. My parents water heat boiler stopped working so I really needed to find a professional fast since it was very cold. And of course it happened on Sunday.... I reached out to Travis via message on Yelp and within few minutes he got back to me! Very impressive especially on Sunday. Travis arrived at my parents house at the exact time he told me he would and fixed the problem. My parents were so appreciative of his professionalism, manners and honesty!!! Considering the language barrier (my parents don't speak good English), Travis went above and beyond by showing them pictures on his phone and explaining what broke. Travis is an example that honest and honorable people till exist. He also charges the very minimum so I don't think you can find anybody cheaper. I feel so lucky to find him. I will recommend him to everyone I know. Thank you Travis so much! read more