Trading with the Shelnuts was an enjoyable experience. They have a way of making you feel like…read morefamily.

Bought a 2011 Jeep Compass. Same day, had battery issues and a fluid leak that I couldn't figure…read moreout. They had me bring the car back, put in a new battery, and resolved the leak problem. They didn't have to do any of it, as all sales are as-is. This dealership is family-owned and operated and they genuinely care that you are happy with your purchase. They went above and beyond to make sure I was taken care of. Some of the friendliest group of people I've ever met. If you are looking for an affordable vehicle with friendliness and no-pressure sales, this is definitely the place to go!

Went last weekend to test drive a new Ford Explorer Sport. Dan Medford was very helpful in…read moreanswering all our questions and very knowledgeable about the vehicle. He was very nice and didn't pressure. Once we decided we really liked the vehicle we had an offer within minutes. Not the normal back and forth bickering. So kudos to the management at Taylor for understanding the clients time. Dean handled the financing and he had everything done in about 5 minutes again awesome job. I highly recommend anyone wanting a Ford vehicle to try there first ! I love my new Ford Explorer sport !

I had to replace a tire on my car that went flat. The person that sold me my car did not tell me I…read moreneeded a key to get the lugs off. I called them and asked where it might be. They told me they didnt have it and that I would have to buy my own key lug from the car at an auto parts store. Well seems you cant do that. You have to get it through car manufactor. What if I had a flat on the interstate? I would have been stranded not knowing I need a key to remove the lugs. I am pretty upset with these people. I enjoy my car but I should have been informed that I needed a key for my lugs. This is just outright bad business! Shame on you!

Mitch was great to work with would highly recommend. Seamless transaction very honest and…read moretrustworthy.

Absolutely frustrating service department. Dropped our Edge off over two weeks ago for…read moretransmission work. It was slipping noticeably but because it didn't show a "code" the technicians were unable to determine the problem. A week later, after a transmission service, they decided it was a bad torque converter. Said a new one would be in that Friday. A week later it arrived. They said it would be ready to pickup that evening, now Monday, two weeks after we dropped it off. Now Tuesday afternoon and they don't know when it will be ready. We have a premium extended warranty that includes a loaner or rental car. After telling us a loaner would be available in a day or two...no loaner has been provided. We fearcafter all this time, almost 12 business days, it will need a new transmission!!

Whatever problem you have with your Ford Motor Company vehicle do NOT take it Franklin Ford for…read moreservice. I won't shop there for anything else at all. Sales will rip you off and the service department is anything but service!!! All indicative of poor leadership. You can't tell me that you can't figure out my portion of my bill and release my truck, instead you're telling me that you have to run it through the warranty company first when you know the customer portion is the deductible and the tow bill. I give them a minus 1000.

They helped me understand my credit and get an awesome interest rate with a local credit union…read more See SHERRY WATSON THERE AT THE DEALERSHIP ... her number is 704-7426

From the owner: Our clients have high expectations for their vehicles, and equally high expectations about the…read moredealership professionals who serve them. Autos By Choice LLC. is widely recognized to be among the best in quality, reliability, value and customer satisfaction in both sales and service. When you're ready, come on by for a test drive because we make your car buying experience easy.

Raheel and Aaron go beyond to make the buying experience pleasant. Had an issue with a vehicle…read moreshortly after purchasing from AutoQ. Team stood behind their product and even corrected the issue after Brand dealers failed to diagnose or gave a false diagnosis for expensive repair cost. I have purchased two vehicles from AutoQ as well as friends I have recommended to AutoQ. When looking for a quality used vehicle, I strongly recommend AutoQ. If they don't have inventory on their lot, let Raheel and team know what you're looking for.

Got a good deal on a great 1-owner car. And we met a cut dog also -- the mascot of the lot, Bentley!read more