Very disappointed service. We came home from traveling to a…read more$260 bill and algae blooms in the pool. Pool Sharks charged me for a new skimmer basket that was never installed. I went to the Germantown store, told them about the green pool and incorrect service. They shrugged it off, I paid my bill and wont go back.

I was a little apprehensive about trying Pool Sharks due to the one (at the time) Yelp review I…read moreread from "Matthew B". However, I tried them during the COVID-19 Pandemic in the midst of my search for a new robotic pool cleaner. I've got to say, "Travis" (the Manager), was extremely helpful, courteous, friendly, knowledgeable, and their prices were better than my usual pool company. He was very happy to allow me to demo the pool cleaner and he took his time to make sure I had all of the information to operate the demo machine and that I had all of the literature and information to make my decision going forward. After my experience with Pool Sharks and Travis I can't help but think that the one bad review of "Travis" (written by Matthew B" must have been some personal vindictive situation because the "Travis" he described in his review was nothing like the "Travis" I experienced in about three occasions while shopping at Pool Sharks. I've had multiple Great customer service experiences with Pool Sharks!

I don't even know where to begin. I'm a first time home owner with an in ground pool that I knew…read morenothing about. I had some still water last year and she stayed on the phone with me for 2 days straight helping me get it back right. I go to open the pool for the summer right after a bad storm and my liner was floating, less than 24 hours later they were at my home and on top of everything. 48 hours later the liner is fixed the hole is patched and my pool is currently being filled so we can enjoy our summer next to the pool!! I would 10/10 recommend this small business to anyone!!! They are the best!!!

Do not use this company. I pre-paid them for work and they did not complete the job and did not…read morereturn my money and requesting several times, was told they had the Liner for my pool which I never did see it,I was just taking her work for it, She said the liner was order March 10,I never heard from until April 12 saying they would be there to start working on my pool April 16, April 16 came and all I saw to guys bringing a pump out to finished draining the pool which I started to drain day before and cut my Liner out, they put the pump in and I never saw again for a wk, She did told me it was to cold to install the Liner but she cut across my liner and just left and I never saw them for another wk before they came out again, they started work on replacing to return jet which was part of the work that they had to do, cut the concert to be able to get to jets, after cutting holes, they packed up left saying would be after they got the parts to repair the jets at that time, they came back the next day finished the jets. The pool set for 3 weeks empty. I never did see a Liner, so I asked for a refund, and she flatly told me I was not going to get one. As of May 19, I have never heard from her Company again. I had to hire another company to get a liner. This Company kept telling me lies about the whole job, so do not use Rainbow clear pool of Southaven.

I can't say enough about how great Ken and his team are to work with. We recently bought a home…read morewith a 30+ year old pool that needed a little TLC. Clear image helped us prioritize what needed to get done, what could be done at a later date and never tried to upsell or pressure us into higher priced options. I highly recommend this company and will certainly use them again.

Closed on our home in mid-October but could not move-in until mid-November. Realtor suggested Clear…read moreImage as a pool company to maintain while we made our way into town. Established initial contact and explained the situation, and they said they'd begin maintenance. A couple of weeks go by and my realtor calls me and tells me he's at the house making sure some of the closing items we had listed were completed and that the pool looked like "no one had tended to it." Water was low, bottom was covered in leaves. Clear Image said they made several visits between late October to late November, but upon arriving, our pool was almost 2 feet below the skimmer, the pumps were still running (sucking air), and the bottom of the pool had about 3" of leaves on it, which took several hours to vacuum. I ended up spending $200 to replace some internal parts on one of our pumps, but fortunately, they hadn't burned up. I asked them why the pool was so low, why there were so many leaves, etc., and they said there was a storm the night prior. Long story short, we spoke on the phone and disagreed with our current $600+ in charges - the invoice carried 4 visits, one of which supplied no work because the water at the house was turned off. We agreed to deduct labor for the last visit because it was apparent to us that no work had been done, so I ended up shelling out $450 just to be done with them. We moved onto another company that's been taking care of our pool and we can't be happier. That was in December - mid March, we receive another invoice from Clear Image Pools in the mail for just over $200 for services [supposedly] rendered in NOVEMBER. Upon closer examination, this invoice was for the work that we had originally agreed to omit over the phone IN DECEMBER. I followed this invoice up with an email, outlining the specifics of the conversations we'd already had regarding the balance of the invoice, the agreement we made to not charge for the last visit, and the check for the agreed-upon amount with clearing date. Their only response was "...Throw away we will write it off," speaking of the latest "invoice" sent 4 months after the fact. It's apparent they're unorganized, and we were far from satisfied from the work they did. Our new company arrived, surveyed the low state of the pool, and identified our leak IN ONE VISIT, helped us cap off the main drains, only run the skimmers, and provided new parts for the pump NEXT DAY without hardly a finger lifted on my part. Very hands-on, and on top of things. Clear Image is NOT. Avoid.

This gentleman did an absolutely amazing job with my pool opening! He went above and beyond to make…read moresure the job was done, and done right. Are you tired of being treated like just another account by the large pool service companies? Call Wally, he actually appreciates your business and it shows. I look forward to letting Wally handle my pool maintenance. One less thing to worry about and I'll feel good about helping out a small business. Wally's prices are reasonable (less than the big box pool companies and you get better service) and he's responsive when you call. A final thought, if you use a large company for your pool maintenance, they don't care if you are dissatisfied. The people doing the work are just there for a check and don't care about you or your equipment, or your pool. Wally is a small business owner and he definitely cares. He wants his business to be successful and it shows. As a fellow small business owner, I appreciate that and I will absolutely give him my pool maintenance business going forward.

Did a great job better than any I've ever had. Very nice and I will definitely use him instead of…read morethe big pool company from now on. And half of the price of the large companies.

I've been very pleased with their service . John was so helpful he took the time to fix my…read moreequipment my pool top needed a new pressure meter . Such a nice person he is a great asset to your team . Their service team came out and fix my pool pump and were very professional and courteous. Highly recommend Memphis Pool . They may be pricey but you get what you pay for . All around the one to use

Tameka was so helpful and friendly when I called. She answered all my questions and set me up for a…read morepool opening.

American Pool Techs started & completed my pool in 5 Weeks. They listened to my concerns, some…read moreabout my pet's safety during the installation. They were very careful & respectful during the installation. Everything they said they would do, they did. A lot of places tell you what you want to hear and then do what they want. Not American Pool Techs. I highly recommend American Pool Techs. They are the Best Pool Company around.

Took a minute after seeing the review above, but after checking reviews on Google and hearing from…read morea mutual connection who knows Jonas, we went forward. So glad we did, value, service, communication were all first class and we got exactly what we wanted! Highly recommend Jonas and his team! Can't wait for spring to fully enjoy the pool!

Good people. They answer questions and concerns quickly, usually the same person doing the service…read moreevery week, fair enough pricing. One star review because they were busy? No way. I have tried 3-4 pool service companies, this is the one I kept.

Stephen Gray (owner) does an EXCELLENT job! We are getting ready to open our pool for the summer,…read moreand I know exactly who to call! He is always on time and professional, and there's never been an issue that he couldn't remedy. Stephen keeps our pool looking like paradise!