Parker the service Manager is great!! He is always there and cares and goes above and beyond

NO to the SERVICE DEPARTMENT! We have tried 3 times. This last time was sooo frustrating. It ended up costing us $$ for a Budget rental, they had truck for 4 weeks & nothing fixed. We have extended warranty & it's a new truck. The communication is appalling. None. We had to call them every time asking for any information. When we did call, the service writer was always busy or could not talk. He did NOT call back one time. Once I was told, "I'll call you back at 4pm, i promise! I'm writing myself a sticky note!" Nope. Not necessary to lie. He NEVER called. After this conversation, 3 more weeks they had it. There was ZERO customer service. Service writer texted stating: THE MGR SAYS YOUR TRUCK IS TAKING UP TOO MUCH SPACE COME & GET IT. This after we reached out 2-4 times per week. Service writer was nice when we picked up truck. Paperwork was inaccurate He scrambled to change it Female service writer had her feet on desk, eating & playing on phone. Whole experience was utterly unprofessional. Sad. What's happened? And no, I am not exaggerating. It was truly this bad. Go to Kendall!!!! They diagnosed & fixed the issue in 2 days! read more

Poor Service I went in for a simple procedure, programming a transmitter and key That was already cut. The service department is unorganized and slow , the Service Writer that I know personally was not helpful in moving the procedure along. I also notice five sales people gathered in a huttle doing absolutely nothing to promote Sales! It's a thumbs down for them and surely will not be buying any vehicles or Services in the future read more

My car has been there for SEVEN WEEKS for a repair that apparently only involves around 12 hours of labor. Every time I asked for an update, I got vague answers, shifting timelines, or "it should be done soon." After weeks of being told they were working on it, I was finally informed the car needed to go to Nissan for programming -- something they admitted is normally what they would have done from the beginning because this type of repair is outside their usual scope. So basically, after almost two months, the solution ended up being the same thing they could have done weeks ago. The communication has been terrible the entire time. I live out of town and have had to rely on other people for transportation while trying to get straight answers from the dealership, which has been incredibly frustrating. Nobody seems willing to give a realistic timeline or take accountability for how badly this has been handled. I understand delays happen, but seven weeks for a 12-hour repair is ridiculous. At this point it feels less like customer service and more like being strung along. Very disappointed. read more

Got my oil changed in the express bay without even needing an appointment. They started my oil change and tire rotation right away after pulling up. Super convenient and I liked the added tech of getting a video texted to me about the condition of my car and any recommendations. Being able to see from the eyes of the mechanic of what was going on through the video is a game changer. read more

Don't go here! First of all, I needed my wiper motor replaced and they wouldn't do it. I had to do it myself. They charged me $1600 and part of this was for a coolant system flush. They were also supposed to fix a leak around the upper radiator hose. I had to take my car into a specialty place and they found that not only did they not fix the leak they totally missed that my radiator was cracked; they never should have flushed the coolant system due to this crack. After I had told them my car was overheating. I additionally asked them to fix my tire sensors but they said no to that as well. I have a 97 corvette. They may be good for newer vehicles but they simply don't want to deal with older vehicles. Thank goodness I had already used a place in Seattle because they are having to fix their mistakes and will work on things I need done. I will never go back to this dealer. read more

I bought a truck there in July 2024, great sales and experience, couple months after I had the truck had a issue and they came through and made it right. In 2019 I bought a new car from Everett Dodge and they were great there too. We're very lucky to have great dealerships like These in the region. read more

Dwayne Lane's Arlington Chevrolet - After cleaning and ready for delivery - Car Dealers Near Me - Arlington, Washington

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I made an appointment online for Saturday morning. When I showed up at the dealership, I was told that the one person who does the diagnostic is completely booked out for the day and probably would not be able to look at my Chevy until the end of the day or might not be able to get to it at all. I also scheduled a shuttle service to take me home but come to find out that their driver doesn't work on Saturdays. The girl I spoke to at the counter, in my opinion, just seemed annoyed about the situation. With it being my first time, I'm not gonna take my Chevy there. If a dealership can't get their online booking system to work, then I cant trust in their services. Plus after some Youtube digging, I was able to fix the problem so I guess in hindsight, I saved a few hundred dollars by not going. read more

Horrible. This is why I dont trust my vehicles at dealerships. They have you bring the car in, dont work on it for days and then dont even fix the problem. When you tell someone you'll call them back with an update maybe you should. We have a new born and we've been trying to get our AC fixed for months. It's now August and still haven't got it. I have friends that both own dealerships, run dealerships, shops and other businesses and this is not how you keep customers happy. I am not a Karen, I tip my server and put my cart back. This place sucks ass and we will not be using them again... they've had multiple chances and continue to drop the ball. read more

Surprisingly this place hires uncertified technicians to work on your car. Service advisors act like it's such a hassle to get your car worked on. This is the worst Chevy dealership. Ran by kids. General manager is a fat joke. I hope this business tumbles and gets new ownership. Goodluck employees read more

Used to love coming here, Jason in the service department was wonderful, exceptional service. If you want good service go anywhere else. I brought my car in for an oil change they tore my car apart without giving warning of the time it would be apart. Now 5 days later they can't even provide me with a car that will seat my children safely. They are unable to provide an estimate for my car to be ready because they don't have a mechanic available to put it together. read more

You cannot get the price of vehicles from this organization. No literally you receive the price after your credit is run. I stated the price from an online quote before driving 7 hours then within a week the price shot up 2500 dollars. Wow! Do not allow these sharks to collect your information. Very poor business practices. read more

I ordered my Bolt EUV in mid to late June after I initially completed a build/buy form at chevrolet.com during the summer 2022. Waiting times are long which is normal for any EV now. The actual order process was relatively painless. I received an email with the Chevy order number and listed options I requested (LT2). I reviewed the list and wanted to make one change which was color to Bright Blue. I did the change and sent back to Riley my salesman and Matt. Riley acknowledged the change and Matt submitted my order for delivery sometime mid-August. It was pretty easy. read more

I recently purchased a used truck from them for a very good price. Turns out there was an issue with the catalytic converter. They worked diligently with me to resolve the issue. Their staff is very friendly and professional, and I am highly satisfied with my purchase and their service. I would highly recommend this dealership based on my experience. read more

I would never recommend this place for anyone that is on a budget! There model is we take care of you! Wrong! They just lied and cheated us! If you're looking for good service? Skip this place! Every thing they told us clear down to when we paid it off this year! Was a lie ! Even what they told us on there contracts! All lies! There model should be we take advantage of you!!! read more

If you're going to purchase a vehicle, please do not talk to Spencer. He lied to me about a part that was broken on the Jeep that I bought and snuck the truth into the paperwork. I'm now stuck with a car that requires $10,000+ in repairs. Worst salesman I have ever encountered. read more

I bought the "Mac Daddy" of Chevy Silverado trucks from them in October of 2019. I drove it for a while and had a lot to learn about all its bells and whistles. It was the LTZ package. It freaked me out when I came to an intersection and the motor died. It started up again when the light changed due to a feature called "Auto-Stop". After a few months I noticed this feature stopped working entirely. Did not bother me because I preferred the engine kept running at lights. I read the manual and found this feature had an on-off button. I tried it several times and it never began to function again. I waited a couple of years. By this time I had around 17k miles on the truck. I noticed that when cold it had a strong lurch when shifting gears, even though it is an automatic transmission. I thought that since I had a "Three year, 36,000 mile " bumper to bumper warranty, I should take it in to be looked at. It took it to them on January 26 thru the 31st. I got no loaner vehicle. The Service Manager informed me that the original battery was defective, so they changed it out and it was working normally. Two days later, the truck was having the same problems again. I called the dealer up and made another appointment to fix it. They took it in on February 16th and returned it on the 18th. They said there was a bad module that was corroded, which they replaced. The truck functioned for two days again then went back to the same problems. I called their Service Manager, Jason, who informed me the earliest they could take my truck in was March 3rd. I said okay, but this time I want a loaner vehicle. As of today, April 11,2022, I am still driving their loaner. The dealer has been in contact many times with an engineer at General Motors. They ordered a new ECM, (computer) for the vehicle that has to be programmed to my trucks individual Vin number. Jason has stated that this is the first time he ever has experienced an "Auto-Stop" malfunction. The dealer also replaced the wiring harness to the transmission. As it stands now, I don't know when I will get the vehicle back. I wrote General Motors to inform them I would like my money refunded for the truck. I also filed with the Lemon Law Administration for the same. It came to my attention that customers only have 30 months in which to claim the Lemon Law. Not Three years or 36000 miles, bumper to bumper as was stated when I purchased the vehicle. I bought two other vehicles from the same dealer, whose motto is "we'll take care of you". Hmmm?? read more

my husband and i are more than happy with this dealer ship but more the staff mr. conrad a neumann helped us getting my husband dream work van and him and the team got the best rate for us and we are super greatfull... read more

Dwayne Lane's Arlington Chevrolet - Our 2018 Mercedes and Conrad that helped us % - Car Dealers Near Me - Arlington, Washington

Had a great experience here today with Travis Hansen. I found a Chevy Tahoe on their website and called to ask some questions. Travis was quick to find all the answers for me and I let him know the price I would need to make the drive. He said they thought they could make the deal and we made the drive from Seattle. They did not disappoint. After 4 days of dealing with other dealerships, we found Travis honest, knowledgeable, and a straight shooter. Thanks for helping us find our new car! read more

Dwayne Lane's Arlington Chevrolet - Chevy Tahoe Premier 2019 - Car Dealers Near Me - Arlington, Washington

Excellent Dealer If Your Looking For Your Next New Truck! Go see Kyle, he'll set ya up right. Got me the exact truck I wanted for a trade up, and a price I could afford. Works with you after purchase regarding any concerns. And Scot in Service Dept. is a great guy, very patient and flexible around your schedule. Thx to the team at Dwayne Lane's Arlington, WA. read more

Great service thank you Robert L. He was a great help, patient and went over and beyond to help me out. I traveled all the way from Lacey, he didn't waste my time, was honest and went the extra mile to get me the vehicle I wanted. read more

I'd give them zero stars if I could. Brought our truck in under warranty issues and they accused my spouse of lying. Then they had the audacity to charge us $200 to look at the rear end diff, only to tell us we are liars and they wouldn't fix it under the warranty. When we said we would fix it ourselves they tried to get our business thinking we were stupid and would pay way more. Scammers! Horrible sales men, horrible customer service. We will never go there, recommend them or buy from them. read more

We needed an all wheel drive vehicle, as we drive over Snoqualmie Pass in the winter, and after a little shopping around we ended up at Dwayne Lane, Arlington. Found a very tidy five year old Honda CRV and took the plunge. Chris was the salesman and he was just fine. Informative, friendly and not pushy, which is always nice. This was November and I just took the car in for it's first complimentary oil change. So I got the oil done, tyres and battery checked, fluids topped up, air filter and they even gave it a quick wash. Top service, can't argue with anything so far. I'd certainly recommend this place. read more

Went to service department on tuesday the 17th to get my oil changed. They turned me away because I had a GM maintenance program on a Cadillac. I am on vacation from Las Vegas and now have to drive to Bellingham to get my oil changed. I contacted my dealer and Cadillac customer assistance and both of them said I can get my oil changed at any GM service center. It seems they just pick and choose for easy pay, instead of helping out. I will not be back. I am planning to move to Arlington soon and will find another dealership to work with. read more

We have purchased several vehicles from here, and James has always made sure that our experience was top notch! Absolutely love our Chevys. Highly recommend! read more

Everything was fine and dandy until we signed all our paperwork to purchase the car. If I can give a ZERO star I would!!! We purchased a used vehicle from them, they said everything was good to go....not even having the car for 30 days, we noticed some shaking of the tire & vibrating sounds....well our left rear shocks are completely blown and our right rear ones are about to follow suit! We took it back to them to look and I asked them if this would have passed inspection and they offered us 20% off services! WOW JUST WOW!!!! Why would you first say the car was in good shape the turn around and say "oh but now we'll give you 20% off services?" ON TOP OF ALL THIS! Our salesman said that our Kia warranty was not transferable.....I just called Kia, it is transferable but only up to 60k miles! Well guess what, we purchased it right under 60k and now it's a little over! THANKS FOR THE FALSE INFO! ...don't even get me started on the crack in our window that we found driving out of the lot and turned back around..after three weeks we finally got a number to get it "fixed" lol it was a joke! Yes I know its my job to double check this, I failed in that area. Believe me that will never happen again! read more

No question in my mind Dwayne Lane Arlington Chevrolet deserves 5 stars. This was my first time buying a car and i could not have asked for a better experience. From the time I first contacted Dwayne Lane with interest in buying a car, to having a routine pre-road trip inspection, the service and care has blown me away. The salesmen were very welcoming, courteous, and informative. As a first time car buyer, I didn't know all of the specific questions to ask and the salesmen were very open and forthcoming about offering answers to common questions that I didn't think to ask. Then, for financing, I did my own research and came in with a plan to use the best lender I found. But Jake, the finance manager, was able to find me a much better rate, even better then NFCU. I am now planning on moving to CA and wanted to get my car checked before the long road trip. Their service has been absolutely AMAZING. Very courteous and thorough. I have full faith in the work they're doing and am disappointed I wont be in the area to have them service my car in the future. If this is your first, or last, time buying a car, go to Dwayne Lane! read more

**This dealership isn't taking any COVID precautions. None of their employees, including the sales manager Curtis or the woman in finance were wearing mask** I highly advise going elsewhere to purchase a car. The sales staff and manager were rude, dishonest and unpleasant to work with. I was the only customer in there during a 3 hour time frame and they treated me like I was wasting their time when I was very serious about buying a car that day. They also falsely advertised the car that we went to look at. When I asked Curtis the manager if the car had certain things the ad mentioned he responded with I don't know I didn't write the ad. Their customer service is so bad I feel embarrassed for them. read more

Lying scaming dishonest. Are just a few of many words I can say about this dealership. They will not honor my service agreement that I have with them. I now do all my business including my service and next Truck from another dealership. They have made up for all Dwayne Lanes shortcomings. read more

This review is for service. I made an appt online for today. I arrived at the time of my appt and was told it was going to be 1.5 hours. I was scheduled for "quick lube" she informed me there was a couple in front of me. Confused about why I made an appt if I was going to wait so long! Turns out they have problems with their online scheduling. Well instead of sending me a confirmation email...you should send an email to call in! Wasted over an hour of my day and my car still doesn't have the oil changed! Going to a different dealership next week. What a waste of time! No apology! Terrible service. Don't waste your time! read more

Dwayne Lane's Arlington Chevrolet - My confirmation for my "appt" but they didn't have anything for me when I got there! Wanted me to wait over 1.5 hours for "quick lube" - Car Dealers Near Me - Arlington, Washington

Sold me a used vehicle 2 years old for over $9,000 over MSRP. And told me "don't come to dealer looking to buy a car and not buy the car" drew and sales. Lied about the condition of said vehicle. Sold me the vehicle with unsafe alignment. Refused to fix it. I've made 3 different appointments to meet up with their impossible bankers hours. To get my truck fixed. And 3 times I've been takin off the schedule. I've had the worst customer service dealing with steve in their service department. Filled with attitude and incompetence. And empty promises. If you want to be their 10 pounder commission sale. Then by all means if not. KEEP YOUR DISTANCE. Be very cautious doing business with these guys read more

Gonna keep it short and sweet. Dont bother. Within minutes of stepping out of our car we were shuffled up to by the owner of the dealerships stepson (yay nepotism). Sunglasses on the back of his head, and within minutes was telling me how boys drive trucks and girls drive commuters (before knowing I was looking for just that). What year is it? Immediately decided right there that there was no way I was handing this misogynistic bro-child 5 bucks let alone tens of thousands. Instead I went down the road and had a pleasant experience, and drove off the lot. I'm sure there are talented and capable sales people here, but I'll never bother to find out, I'd advise you to do the same. Bad form and a terrible taste in my mouth. read more

Came here for an oil change and had the technician torque my wheels down and apparently the technician broke my center cap. Now this isn't the first time this has happened at this dealership. But when I was told Service tried to swap me for the oil change so it was my problem. The purposefully charged me the exact price it cost to replace the wheel cap. After almost 2 weeks of waiting I called and tried to speak to the service writer and couldn't get a hold of them each time. I actually went out of my way to drive in there one day and got some piss pour excuse as to why they didn't have my number that it was the service writers first day or some crap. When the guy was holding the exact piece of paper that he wrote my number on the first time I came in. Your employee lied to my face. After waiting another week and a half I finally got a call that the center cap was in and went and picked it up. But to my surprise the one they ordered didn't come with the correct hardware. Needless to say I've done a lot of work with these guys not just oil changes but having my rear end replaced n what not with warranty. But the last few times I've came in there tech has broken my wheel caps. That are 65$ each.. causing an inconvenience to me allowing dirt and debris to get in places it never would have. read more

This place is a bait and switch..be careful when considering purchasing an automobile from them ..we had found a truck on the internet ..talked to sales person.. committed to purchase...had an approved loan sent in all the necessary docs and had confirmation of receipt and appointment to pick up the truck after we got off work...Got a call not quite an hour later and was told someone was there looking at the truck and since they were there they had first option and we would just have to buy a different truck...we told them cancel the purchase and sales person kept saying not her fault..this happens to her allot so we just need to work with her...we told her tear up the paperwork..we are not purchasing from a company that cannot honor their word... read more

My fiancé and I had a wonderful experience buying our second vehicle here last week. Tyler Hansen was very respectful and honest and was amazing to work with. It took us a few days and multiple test drives for us to decide what we wanted our first family car to be. Tyler was very patient with us. 10/10 recommend this dealership to anyone looking to purchase a vehicle. They are all really great to work with and we will definitely be back for future vehicles. read more

We rely on our car for work each and every single day and trusted Duane Lanes to take care of us. We just had our oil changed recently then suddenly, the oil leaks out all over our engine, husband is stranded and we have it towed to their dealership and have been told it could be MONTHS in the shop b/c CHEVROLET is behind on making the part & sorry no loaner car! WTF! Two other cars need the same part and one has been waiting since OCTOBER 2019! How can you do business at all with these kind of practices? Wanted us to be customers for life but you treat us like garbage? NEVER buy from these folks unless they make it right! So far with us, they haven't. 2-4-2020 We are now on week #5 and no ETA on the part, no loaner and no news at all! This is pathetic! Files Attorney general claim against GM for this! Anyone else going through this file as well! read more

I bought a used vehicle last year 2020 and knowing that I purchased a 2014 truck I purchased the extended warranty.. well now I have a fuel pump going out and my supposed warranty doesn't cover it .. it is a rip off .. I am paying a lot of money for this warranty. DO NOT BUY from them read more

Me and my husband went in to look at a truck. Told the sales person exactly what we wanted. They worked for us not for them. Thank you so much read more

Kyle Norton is an awesome salesman! He was friendly, responsive, and didn't spend any time playing games when we negotiated the entire lease deal over email. I appreciated that he provided the entire lease worksheet upfront so that we could clearly talk numbers and reach a deal that both parties were satisfied with before I even stepped foot into the dealership. There was a mix-up where F&I forgot to deduct the sales tax from the deal (I leased a Chevy Volt and there was a Washington State Tax Exemption for it), but both Kyle and the general manager Eric looked into the issue as soon as I brought it to their attention and corrected the lease paperwork right away. This is my first time leasing a Chevy vehicle and Kyle + Eric made it a very pleasant experience! read more

Update: Response to manager- Shocker that "nobody remembers" Took my car into be fixed, got the call it was fixed went to pick it up. NOTHING was fixed, same issues, didn't even get to drive off the lot. Dealership kept another day, next day I got a call saying it was a valve that was broken. Said ok and they told me they would fix it. Went to pick car up later that day and I noticed they had broken a cover on my tire bolts. When I mentioned it to the person taking my money, they said they would look up amount and add it to my total. HA um no you broke it, didn't fix my car and you want me to pay you?? used to really like Dwayne lanes and recommended people to go there, obviously things have changed and I won't be going and I won't be recommending them. Did I mention that not even half the way home the car started having the SAME issue, so now it was no the valve and you ended up taking my money for a BOGUS diagnostic find and my vehicle came out of there even worse. I went to Meineke and talked to John. I will be going there from now on! Stay away from Dwayne Lanes read more