I just wanted to say that the level of customer service I received in the service department was excellent. Service Manager Jordan went above and beyond once again--taking great care of my truck and making sure I got it back on time. I've worked with her in the past, and I'm always impressed by how she makes you feel valued and treated like the customer always comes first. She truly looks out for your best interest. read more

Took my 2024 ram 3500 in for an oil change and was told it needed a brake fluid flush and a power steering flush. The truck has 6k miles on it. It costed $1450 on what should have been a regular maintenance oil change. I was hoping I could trust the service advisor on what needed to be done but this is insane.. don't think I'll be coming back as I feel like I was takin advantage of. read more

If you are a person of color never purchase from this dealership. i wanted to purchase a car that was the show floor model and they refused to let me test drive the vehicle because they said I needed 50,000 in cash. who carries 50,000 on them not me. My credit is A1 I can go get any car I choose to. Bottom line if you are Black never ever go to this dealership. Go spend your hard earned BKACK DOLLARS else where racism is at all time high at this dealership. read more

Purchased a Jeep Wrangler from this place May of 2023. January of 2024 had to put $5,000 into it in repairs which was conveniently not covered by the warranty that I purchased. Now they're saying I have to pay another $6,000 for more repairs. I'm so beyond stressed out right now. I got screwed so bad on this jeep. 11,000 in repairs in less than 2 years!!!!! I had to max out credit cards to do the first repair now I have no way to pay for the next $6,000. They screwed me over bad. I do not recommend this business. Reading through the reviews. They respond to the praises but not the unhappy customers. read more

Make sure you take pics of the ad of the vehicle you want to purchase. had a great deal of my day wasted as a salesman tried to bait and switch me today; then tried to upsell parts and even get me into a used version. Nothing worse than time wasters and liars. read more

make sure to save your money and go to auto zone to check exactly whats wrong with your vehicle for FREE before making any sort of arrangements with these scammers they will charge you 500 just to find out whats wrong with your car on top of the fixing read more

the worse customer service ever and very rude women in front desk ( service advisor) imagine you going to fix ur car and she told you to go back to the first dealer where you purchase your car even the are both jeep dealership , i live in Everett and now i have to travel to Bellevue to get it fixing that's sucks , btw i am client with dwayne lane Everett since 2014 before and this woman makes me hate going there anymore. read more

I had the most seamless time buying a vehicle off these folks. Brian is the guy to ask for

Customer service was great, great pricing for experienced mechanics that even send video examples showing updates on your car!

So if you read my previous review of Dwayne lane, I needed real work done and this is my follow up. In actuality they didn't do any work, I had a different Jeep dealership do the work. This review was all about their customer service. So here's the background: Back in December I took my Jeep in for a battery issue. They took care of that all under warranty so it was all good. The service manager did inform me of a recall for my model, a rear axel seal leak. Well he told me that parts would need to be ordered and that he would contact me once they are in to schedule an appointment to get the work done. Well December and January came and went with out a call. Figured it was an issue with parts availability. Then in February took my Jeep into Les Schwab for a tire rotation and the tech pointed out a bad leak in my rear axel, so much so the wheel was coated black and that would affect the breaking thus putting more effort into the front brakes. His words, needs to be taken care of sooner rather than later. Knowing this had to do with the recall I contacted Dwayne Lane Service Department to get an update on the part. Well the gal on the phone was less than helpful and kinda got defensive when I tried to explain the issue. She told me I could make an appointment and drop my Jeep off but no ideas on how long before the parts came. When I asked her about parts availability she claimed ignorance, threw out the word backorder and ended with telling ME to contact Jeep if I wanted to find out about where my part was. I told her that I wasn't accusing her of anything and I just wanted to find out about this part because now it's getting to the point where it could became a safety issue. Well she again insisted I call Jeep direct and that was that. Well, I called FCA (Fiat Chrysler Automobiles-Parent company of Jeep). They informed me of no back order for the parts so they don't know why the dealership didn't already have it. In fact the person I spoke to at FCA tried calling the Dwayne Lane dealership so we could get the part ordered and schedule but they got not answer and they recommended Rairdon's in Monroe who did answer and was able to schedule me and repair my Jeep with a lightening fast turn around time. The funny thing is not long after I contact FCA I get a call from Dwayne Lane that my part was in and to schedule an appointment, but by then it was already fixed by Rairdon's of Monroe. So no points for that gal on the phone at Dwayne Lane (though her suggestion did make me proactive and got my Jeep back on the road). No points for the 2 and half months of waiting to hear back from Dwayne Lane when between FCA and Rairdon's it was just a matter of days. And no points for the scratches I found near the area of Dwayne Lane's Batteries replacement (I didn't talk about that, but the paint on my Jeep is near perfect so it was pretty obvious, especially since it's where the technicians would access the main and auxiliary battery). I didn't bring that up because I had a feeling they would deny it and it really wasn't worth the stress. Needless to say I'll probably be taking my Jeep to Rairdon's of Monroe, at least until they do me and my Jeep wrong. That or contact FCA direct as suggested by that gal working at Dwayne Lane. read more

Darcee and Val made my experience so painless and stress free. They took the time to find a car that had all of my needs, explained all of the details of the vehicle and the purchasing process, and filtered me in and out in a reasonable amount of time. Their kindness has secured a customer for life! Go see Darcee and Val if you want to leave the dealership satisfied and with a smile. read more

Our sales associate was Riley, and we absolutely adore her! She is so sweet and has a wonderful personality, which makes any large transaction feel way more at ease and less pressured. We really enjoyed working with her. She made our experience wonderful. We were only in the market for one company rig, but bought two. She got us a good deal! She also recommended several resources to help us with things we need to get done to the company rigs. Also, Leslie made our paperwork part super stress free. I was so pleased. Both, gave excellent customer service! We even got some yummy snacks. read more

well, I'm not too happy with them. They worked on a shifter cable on my 2016 Dodge Journey and they seem friendly but the problem it only was fixed for a short while because within a few weeks it started having problems again and I called him and told him about it they said if it keeps doing it, bring it in, so when it messed up again, a few months later, I brought it back to them and he got in it. The manager said it might be a sensor or something. Let us know if you have any more problems so when it broke again a month later, I called they said no we're not gonna work on your vehicle anymore even though you paid for it, so I took it to Buckys and they told me that they did a really bad job and the linkage wasn't put together correctly and it fell apart so why the shifter was not disengaging into gear and I had to pay him over $1100 to fix it so it might be a good place to buy your vehicle but be department and they hung up the phone on me and told me we're not refunding your money. read more

Nice people, decent services. Every trip to the service department takes hours. So far, it has taken one appointment, 2 visits and 8 hrs to get one oil change. read more

TLDR: Awful customer service. If you have the time or chance to buy your parts online (or somewhere else), do it, don't come here, don't purchase anything from this dealer. Long Story: I called on the phone to ask for the part I am looking to purchase and asked about the return policy, they say they would take my item as long as it is in its original package. So I decide to go to the parts department to buy the lifters for my 2014 Wrangler, when I am going to pay I am told that there is 3% percent fee for paying with credit card, I tell them I want to pay cash, however there is no cashier to take my money, so no way I can pay cash, the guy at the counter is very rude and tells me to come back some other day when the cashier is actually there, I decide to pay the credit card fee. Fast forward to 5 days later, I am done wrenching my car and ended up not using all the lifters I bought (that's why I asked about the return policy). Everything is on its original package, I show up at the counter and the guy tells me two things: 1. I need to come back tomorrow because the cashier is gone for the day and nobody can process my refund. 2. The fee they charged me when I got the parts is non-fundable. I come back the following day to actually get my money back, cashier processes my transaction, but I asked to talk with the manager of the parts department, because I just spent money on literally nothing and those guys don't care at all. Dennis the manager says it's not his problem that there is no cashier, he says the fee is also not his problem and nothing can be done. I am not really bothered by the fee itself, but by their condescend attitude and awful customer service. read more

I bought my Jeep here several years ago and visit the service station here and there. I was helped by Jordyn and Mario (Manager- great guy!). Jordan took great care to ensure my headrest was replaced and Mario assisted in a hiccup I experienced in service (not with Jordyn). He was very straight up and transparent on where they dropped a ball with a timeframe on my part that I was desperately waiting for. I found this quite honorable and extremely uncommon in the car industry. My dad just bought a truck a little while back with them & moving forward, I only want to deal with these two! When I need to get my new Jeep, I will absolutely start my search here. read more

My wife and I came to test drive and possibly purchase a Jeep and when we arrived we were greeted almost immediately and shown the vehicles that we were most interested in. They were friendly & very helpful to answer any of our questions we had , and were able to help us get into a better vehicle than my wife and I came for . It was truly the vehicle we wanted most of all, but thought we could afford. We were approved for financing within 2 hours without much difficulty. It truly made our buying experience headache and hassle free. And although My wife and I paid $2,000 over MSRP ($67k) & feel that it's much better than the $10k they were asking the week before (lucky 4me of Price drops ) Even Toyota was asking $6k over list locally for hybrids and still Costco was MSRP + a $1,500 markup . However Costco cannot get one of these Hybrid Jeeps for the masses yet and if they could , the mark up would be similar still $2k. Hybrid vehicles are harder to find and are heavy in demand and I'm very lucky/fortunate/grateful that Dwane Lanes took care of me and my wife. It was the only Jeep Rubicon Hybrid on the lot & it would soon be ours once we got all the financing done. It only took an hour to fill out the paperwork/application and a couple hours to verify all the data. We then were able to pick up the vehicle, all polished up, the very next day 11am sharp. & Because we got this (2023) vehicle when we did (Nov2022) we qualify for the tax credit and will put it towards the purchase of our Jeep. It will help buffer the price of the extended warranty we got that was an extra $5,000. Because after all... This is such new technology it's better to be safe than sorry with the extended bumper to bumper warranty . Because I'll be honest with you , the quality of a Chrysler , Fiat , Dodge , over the years has been a mixed bag of reviews, hit or miss.... But do remember, I did buy a Jeep , not a Porsche I'm getting 22.9 miles in electric mode and not sure about gas mode yet. Have not cycled through a tank. The car handles great and my wife and I both love it . Also there is a huge discount on EV chargers through snohomish county , and a Power money rebates , https://snopud.techniartmarketplace.com/default/ev-chargers.html . Overall I'm thrilled with my purchase , I'll have my quick charger up and running by next week. Total incentives were $8,650 , and I took advantage of them all. Had I waited any longer , I never would have gotten this vehicle nor the incentives,, waiting times are 6mo to 1year. Sometimes I have to still pinch myself to make sure I'm not dreaming ... Hurry up and get your quickly , if you still can ... Happy Holidays everyone ! #IMALLIN for Dwane Lanes and Their Staff !! THANKYOU ! read more

Dwayne Lane's Chrysler Dodge Jeep Ram Sales - Jeep - Car Dealers Near Me - Everett, Washington

I was assisted by Jameson. To keep this brief I'll say he was polite, professional and prompt. He also displayed remarkable skill managing the morning rush when they opened. I'd also like to mention the service team at Dwayne Lane did exactly what they were asked and was honest when I was presented with the multi-point inspection afterwards. At 36,000 miles all their vehicle checks were spot-on with no attempt to up-sale. They even topped off fluids which some Dealers no longer do. I appreciate that and aside from the fact there are several Dealers closer to where I live, I plan to continue all my business here. read more

Dwayne Lane Dodge service department went above and beyond today thanks to Mario, the service manager. My daughter's Chrysler 200 blew a radiator hose a week ago and I took it here for repair. The day after we got it back, the check engine light came on so we took it back. The engine coolant temperature sensor had come loose and they went through everything, fixed it and looked over everything to make sure they got it back up and running. They worked on it for a couple hours to make sure we were good to go and didn't charge anything for the labor. Mario was awesome and made sure we were happy with their service. I take my other vehicles there for routine oil changes and maintenance and always have a great experience. They even offer a free gourmet coffee while you wait at the coffee bar! Dealership service departments tend to get a bad rap but Dwayne Lane's does a great job! read more

This is a horrible business staffed by horrible people. I spoke with a "Michael" recently. I also spoke with a young lady who was equally useless. They were very rude and condescending over the phone. I need repairs for my vehicle and it's months out to get an appointment. Michael informs me I can go elsewhere farther away if I want need my vehicle sooner. No duh, Mike. You can tell it's a toxic place to work. They have a very high turnover and only hire low end garbage people. Dwayne has a reputation in this town and it's not good. The warranty on my vehicle is useless now. I have to take it somewhere else because the incompetent trash at Dwayne Lane's is incapable of doing their job. read more

Don't take your vehicle to this service department if you want to be treated with respect and actually want your vehicle to be "fixed" in a timely manner. Also, don't bother asking for the manager when you have any issues.. 4 separate occasions they happen to be too busy to speak to a customer. See attached picture.. read more

Dwayne Lane's Chrysler Dodge Jeep Ram Sales - Car Dealers Near Me - Everett, Washington

I contacted their service department on multiple occasions and nobody ever answered their phone. I called the sales department and was forwarded to the manager's voicemail and they never returned my car. I was trying to schedule a service appointment for weeks before I decided to go somewhere else. read more

Took my 392 in for tires. Company lost the cap to the wheel and chipped the wheel. two years ago/ to fix it they had it cheaply spray painted. Last week took my hellcat in for an alignment and tail light assembly replacement. One wheel is curbed/ rear bumper has a scratch down the middle like it was placed on the ground. They had the car for two weeks while it was there someone drove it 23 miles.. then when it was brought out the person driving killed (stalled)it in front of me. read more

DO NOT USE. I spoke with Eric Bright with the service department. I'm an office manager for a plumbing company. I called to see if Dwane lanes can get our companies truck in to do brakes. Eric Bright answered the phone and said he can get it in today and be done fairly quickly. I booked the appointment under our company. I sent my employee in the fully wrapped company truck that needs brakes done. Mind you this truck has our phone number that is on file with Dwayne lanes, and our company name. My guy showed up with the truck and was told now it's gonna be a few days to get it in due to the fact it being a (third party) not it's still our company. We are a small veteran owned plumbing company trying to get peoples water fixed through this winter. Now thanks to Dwayne Lanes I've wasted an entire day of not getting work done. Was only going to use Dwayne lanes because of their time frame in the first place. The service department doesn't answer the phones. Doesn't call you back. AWFUL EXPERIENCE. I'd rather use a backyard mechanic than these guys. Thanks for nothing Dwayne lanes!!!! Way to go!!! read more

Rotated an unsafe unrepairable tire, never called or asked if I wanted spare put on. Was charge for rotation! Was not called or told all 4 tire tred was very low and needed replaced. Differential service needed, also never told or got a call. Cabin air filter also needed changing never told or called. At this point I question if the oil change was done.. or done correctly! So an oil change and rotation of an unsafe tire took 11hrs. Only reason I got my vehicle same day was because I called. I was told car was great shape and could pick up car. FYI.. had I been informed of these issues I would of paid the dealer to fix. When I spoke to the service manager I was told he would call back after speaking to people involved. Its been 2 days and Once again never called back and never made it right. Was basically told I could not have a refund, so will be contacting my bank.. Sure feels awesome being treated like this as a long time valued customer. read more

They lack integrity on issues they cause and have cost our hard working family unexpected and un budgeted fees. Story below... Last fall, my husband took his dodge diesel truck in for an oil change- just an oil change. When he got the truck, the A/C all of the sudden wasn't working. Dwanye Lanes took it back and fixed a few things on the A/C. Within 48 hours, it stopped working and Freon was everywhere. We have been trying to reach Mario- the supervisor for MONTHS with no call back. My husband opened a case with the company and basically they said "too bad- your problem." So now, we (fire fighter and health care worker) are going to be stuck with a bill we were not only expecting but also one in which we have no responsibility for causing. I'm so disappointed on their lack of integrity, responsibility, and their utter lack of empathy. read more

I'm giving three stars only because the buying process was quick and efficient. However when I left the dealership with my new car, the gas light went on, on my way home. Talk about a bad taste in my mouth. I've never had a dealership not fill up my tank before I leave. I also realized when I got home that there was no front license plate mount on my car. Spoke to one of the sales people and they said that they don't put one on used cars if they don't already have one when it gets to the dealership. I thought that was bullshit because Washington state requires a front license plate so they should put a mount on it, I haven't heard a thing from them to either thank me for my business or ask if I had any questions. Their attitude is kind of like "next"... read more

They have a joke of a service department. Not helpful whatsoever, won't give you an estimate of how long they'll have your car or give you a loaner if they need the car for a long time because they are "short staffed", and they are extremely overpriced. I've always used a dealership for car maintenance issues and will not be using this one. You can do better, Dwayne!! read more

This is a review for the service department in regards to my 2017 pro master work van. The headlight had a factory fault where moisture would get into the housing and cause electrical issues with the headlight bulb. They initially replaced the housing under warranty back in June of this year. Start of this winter I started noticing a slight melting smell or burnt plastic coming from the hood, I noticed the headlight bulb had fallen out of the housing and was damaging the inner components, I spoke to Joel from the service department and he was very courteous and quick to act and getting our headlight inspected and then replaced under a goodwill warranty for our company. I truly appreciate the prompt service that Joel and his team provided on such short notice, this shop is always busy and they truly do their best to serve their customers to the best of their ability! I will continue to take all my vehicles both business and personal to Dwayne Lane of Everett strictly based on the customer service I've been provided, and no doubt will I be recommending them to any friends or family in need of auto service. Thank you Joel and the team read more

Dwayne Lane's Chrysler Dodge Jeep Ram Sales - Dodge promaster with safely working headlights - Car Dealers Near Me - Everett, Washington

Do not do business with this company. The new General Manager just recently forced the service manager to leave. The general manager was making comments about the service managers physical appearance and body weight. The service manager tried to report the issue to Human Resources and they let him go instead.not only did the general manager do that, he also fired a salesperson for being "too old". Apparently Lee Johnson is in the process of buying them out as well. read more

Had an amazing buying experience with this dealership. My sales person Riley Cunningham went above and beyond to get me into the car I was looking for. I was looking for a used Lexus with AWD. Saw it online and immediately went to go test drive it. She is one of the best sales reps I've ever worked with when purchasing a vehicle. Ask for her at Dwayne's Lane Jeep. She knows all the vehicles by heart and can answer any questions you might have. Not pushy at all, great people and communication skills from Riley!! read more

Dwayne Lane's Chrysler Dodge Jeep Ram Sales - Lexus GS 350 Sport AWD - Car Dealers Near Me - Everett, Washington

I wanted something *specific* and talked to 4 dealerships trying to find a certain vehicle and nail down a price, this was the ONLY one that was willing to come to a specific deal and confirm my vehicle was on the lot before dragging me down there. I dealt with Riley and she was awesome. Most of our negotiation was done by text, literally in just a few messages. Day of, test drive was great - finance department locked me into an awesome rate by actually checking who had the best APR, then went through the paperwork quickly without any upsell. I mean, they offered what they were supposed to but there was zero pressure. I was in and out in 2 hours. I'm already looking to replace my wife's Mazda and Riley mentioned being able to help with that too - I couldn't recommend this place more and I absolutely do not like dealserships. 10/10 Experience to Riley and the finance gentleman who sits in the farthest office in the corner on the left. read more

Went in for a service it was fast and friendly, The manager Mario came out to talk to me that was nice as a woman I'm pretty nervous about visiting service departments but he made the entire process pretty painless. I'll be back! read more

Scheduled work they diagnosed. Waited a month for the service appointment. They called two days before the appointment to say there were no service technicians and needed to re-schedule, took another month once rescheduled. Brought car in early on day of appointment, end of the day they call to tell me it will take too long to do the work and I need to re-schedule or leave it until Monday. I left it because I didn't want to re-schedule again. Called end of day Monday to get status for pick-up. They said they didn't have the part and I'd need to re-schedule. They kept the car for four days and did nothing!!!! read more

We were pleased to have connected with Kyle over the phone before our visit. When we arrived Kyle met with us and was able to show us the vehicle we were interested in. Kyle was awesome! He was quick and respectful and super patient with our 3 kids who were with us. Great experience with Kyle! Also this is probably one of the most comfortable dealerships we've been to. They have a complimentary barista and two different waiting areas...one was geared towards keeping kids entertained with toys. read more

Some advice to the manager from an angry upset customer. When I come in to talk to you and tell you that I am upset with my experience. From this place. You take down my phone number and you tell me that you're going to call me back number one. You should call your customer back number 2 after seeing the back of my truck is full of water from a leak in the windshield. You should think about doing a follow-up and make sure when it comes out of the shop that the truck is not full of glass from top to bottom with marks and my seats. Instead, I come in to pick up my license plate and you're gonna call me out on my Google review to you which was well needed instead of making a phone call. Trying to fix the issue and find out what went wrong. Hope you take my advice because you really need it. I am very sorry. I bought this truck from you with all the hidden issues. It has and now I'm not only have. I had a truck full of water but now also a truck full of glass. What a joke. read more

They told me I needed a new catalytic converter and a new transmission. Decided to take it to a different garage, they found nothing wrong with it all. John At Dodge charged us $500. plus for a restocking fee. we could barely afford that but didn`t want to argue with them. The cost of repairs was suppose to be over $6,000 There was another customer there complaining that his vehicle hasn`t ran right since they replaced the transmission, they where charging him to just look at it. These people are NOT ohnest don`t go there. They rip off people and don`t care about it or any thing. I don`t know how they sleep at night. read more

Naomi in Sales and Darcee in Finance are seriously the best! Both of the ladies were wonderful, super friendly, and joked around! Made the car buying process a little less stressful. Seriously so blessed with the purchase, I made last night! Thank you ladies so much!!!! read more

Back in June, I traded in my Chevy Silverado for something smaller and more my style, and possibly the future car to hand down to my son next year when he is of age to drive. Orlando showed me a 2003 Jeep Wrangler Sahara which was in very excellent condition, and very low mileage. Let me just say that I am not new to car buying. My family has also purchased two other vehicles in 2015 from Dwayne Lanes, one new and one used. We returned because of the excellent customer service and genuine reliability of the staff at Dwayne Lanes. This last visit in June, we met Orlando. This salesman was highly knowledgeable, extremely courteous, and stopped at nothing to make sure I had the absolute most best deal that I could get. Orlando made what could have been a long drawn out and ever-constant negotiating experience, become the most comfortable and genuinely fast-tracked agreement that I have ever made when carefully choosing the right car (and the right price) that fit my personal and financial needs. With no pressure, hassle, or empty promises. I highly recommend visiting Dwayne Lanes in Everett. If you choose to do so when purchasing your next vehicle, ask for Orlando. While the entire staff is friendly and professional, Orlando went extra miles (no pun intended) to make my experience most memorable. I will continue to purchase future vehicles at a great dealership that has great employees that do everything they can to make car buying an easy transaction, while meeting all of your car buying needs. My new Jeep is a gem and runs perfectly! Thank you Orlando, and Dwayne Lanes! read more

Dwayne Lane's Chrysler Dodge Jeep Ram Sales - Car Dealers Near Me - Everett, Washington

Dwayne lanes has "Express Lube" for oil changes, it is far from express. Cannot make an appointment just sit in line. Arrived first thing in the morning before doors opened 2 hour wait to get an oil change. I cannot speak for others but my time has value. If they cannot hire enough people to do a simple oil change than they really should allow people to make appointments. My rant knowing it will not change this is why dealerships are on their way out. read more