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    Spencer's Auto Sales

    2.8 (6 reviews)
    Closed 9:00 am - 7:00 pm

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    3 months ago

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    4 months ago

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    19 days ago

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    3 months ago

    Good dealership, staff is nice and knowledgeable . 10/10 they have really cool cars also.

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    West Coast Autoworks - Everett

    West Coast Autoworks - Everett

    2.6
    (7 reviews)

    I reached out to West Coast Autoworks, in Everett WA. about a 2022 F350 King Ranch they had listed…read moreon multiple websites. The inquiry process with Ethan on March 19th 2026 was quick and easy, and frankly happened faster than I had anticipated. Ethan was able to answer all my questions and provided photos and videos of the truck I was looking to purchase. I told Ethan I had my own financing and he insisted I let him run my credit, and I'm glad I did. He was able to get me a better interest rate than my own credit union offered. I was preparing my old truck for trade while on the phone with Ethan and before I knew it, he said I was approved and could deliver the new truck to me in Vancouver Washington that same night, since I was unable to drive up there for another week or two. I did have to pay a reasonable $250 non-refundable delivery fee, which I was ok with. We arranged delivery the next day when Jeremiah drove my new truck to me. I was given the opportunity to road test and inspect the new truck, noting it had a cracked windshield. I requested windshield replacement during the inspection and Jeremiah got an approval for it, and said the glass company would come to me, since it wasn't possible for me to drive up there. I reviewed all paperwork and signed the documents. Jeremiah drove my old truck back up to Everett, completing the deal. After Jeremiah left, I realized that I didn't get a copy of all the documents I signed, so I literally had no proof of ownership, should I get pulled over. Jeremiah was able to email me PDFs of those documents within a couple days. Post delivery I had questions as to my service contract, windshield replacement, and other contractual questions, but couldn't seem to reach anyone; getting passed from one person to another. Now that the deal was done, Ethan was a ghost and seemed to sever any further communications. Jeremiah, on the other hand, remained in contact during the scheduling of the windshield replacement. It took over a month to get the windshield replaced. I offered to have the windshield replaced at a local Safelite Autoglass to help speed up the process and that request was denied, noting they had a contract with a glass company local to them up in Everett. The windshield replacement was scheduled for a Saturday, which fit my schedule, but there was no time frame given. I basically had to keep the entire day open. The glass guy showed up around 7:30am. He was very professional and had the job completed within an hour. He did say they had a local warehouse and could've done the job sooner. I got a notice from the dealership indicating that I had to pay an additional $142.10 before they could send me my plates. This was quite disappointing, since I believe that should've been captured in my contact. The lady I spoke to said that the amount in the contract was only an estimate. In my opinion, a dealership that has been in business for any length of time, should be able to provide a closer estimate and possibly overshoot it resulting in a refund of any funds in excess, but that's just my opinion. It has now been nearly three months since my purchase and so far, I love me new truck! I get compliments everywhere I go! There has been no follow-up since the purchase. Overall, I'm pleased with the purchasing process, with the exception of the few hiccups mentioned above.

    Called about a 2014 Camaro with 36,000 miles. Asked if it had any dents or dings - no sir none…read more Bought the car and had it shipped, had a decent sized dent easily seen, on the passenger door, they lied. As soon as it came off the delivery truck and I started it, the service tire pressure light was on. When I asked if I'll get a temp tag, the manger said he will try but they cost them $40, ok I'll pay the $40. Received the car with no temp tag, can't drive a car without some sort of plate. I would avoid buying a car from this place.

    Excellent Choice Auto Sales

    Excellent Choice Auto Sales

    2.8
    (48 reviews)

    This review is for my first interaction with this company :)…read more I have been through the ringer when it comes to me trying to purchase a car with the first problem being my credit is pretty much non-existent/a few collections and second being I'm a first time buyer. I've pretty much been told "we can get you into a new car, however, you're going to need an extravagent down payment and an even crazier monthly payment..." No one ever takes time to explain why or break things down. Well, I was at my wit's end yesterday and decided to reach out to Excellent Choice Auto Sales via their website. Immediately, I was called by Ross who asked a few questions about what I was looking for and about my situation. He invited me down to the lot to see what my options were and how he could help. On the phone he was really friendly and eager to help. I took a cab down to the lot and was greeted by Ross and another associate, with a handshake and a genuine smile. It was cold outside so they invited me in to their toasty and cozy office. Again, Ross asked/clairfied what I was trying to do car wise and what my experiences have been about. Never once did he give off a pushy or an eyeroll when I told him of my bad credit history. He said point blank that he's going to run a few checks and see what he can do... not what he CAN'T do. This put me at ease that he really wanted help. When he came back, he basically told, no take that back, showed me how the lenders come up with the decisions they come up with and why it's been so hard for me get a decent loan. He showed me the few collections that were hindering me and that I pretty much don't have a credit score, based on lending scores. He explained it in ways I understood and was comfortable with. But the awesomeness didn't end there. He told me how I can start to rebuild my credit and eventually get a car I wanted. He found me a car with low miles and a great price. He told me that I had a few days before I had to make a decision, which was awesome because he didn't pressure me into saying yes or no right on the spot. He knew it was a big decision and I appreciate him not pressuring me. After talking about it a few minutes, he offered me a ride home and a ride back to the dealership should I choose to wanna look at the car he was telling me about after it was back from being inspected and detailed. He was really nice and genuinely wanted me as a part of their family. What really stuck with me is that he said that most of their clientele are repeat customers. That says a lot to me. I'm not sure what happened with the other reviewers that gave negative remarks, but it sure doesn't sound like the same business that I went to. I look forward to working with them again!

    Title:Avoid this dealership unless you're working directly with Kaelynn…read more I purchased a 2018 Cadillac XTS from Excellent Choice Auto on June 3rd. While Kaelynn was absolutely wonderful to work with, the rest of this experience was a complete mess. Kaelynn was the reason I chose to buy. She was upfront, respectful, and truly gave me confidence in the vehicle. She even worked out a solid deal for me. I trusted her so much that I sent the down payment before ever seeing the car in person. She is a preacher's daughter, and her integrity and professionalism reflect that. If this review were about her alone, I'd give 5 stars across the board. When I arrived to pick up the car, Kaelynn was off, and I was referred to a salesman named Sam. At first, he seemed cool. He picked me up in the Cadillac, and the car looked great -- but I now realize he never offered me a test drive. I was told the car went through a multipoint inspection and that I'd be provided with the paperwork. I did get a Carfax report, but no inspection documents were ever given. I waited a long time at the dealership while they worked on the paperwork. Sam showed me other cars -- probably to buy time -- but never once did a walkaround of the actual vehicle I was buying. I foolishly trusted his word. After I signed everything and took ownership, I went outside, opened the door, and saw what I thought was a spill on the driver's side lower door panel. I asked Sam for a cloth and spray, and when I looked closer, I realized it was chew marks -- likely from an animal. I immediately contacted Sam and asked if I could swap the car for the Audi I had also been interested in (priced similarly). His response? "That vehicle is yours now. We can take it in as a trade on the Audi, but we can't swap them. You signed the contract." So much for customer service. The moment the deal was done, he made it clear I was on my own. Fast forward just 10 days to June 13. The car had less than 500 miles driven since purchase, and it broke down. After filling up with gas, the gauge didn't reflect a full tank. Then the engine began sputtering. Stabilitrak and check engine lights came on. My speedometer stopped working entirely. I had the car scanned at AutoZone and it came back with several codes: U0073 - Control Module Communication Bus A Off U0100 - Lost Communication With Engine Control Module P0700 - Transmission Control System Error U0101 - Lost Communication With Transmission Control Module P0442 - Small EVAP leak And more This isn't wear and tear. This is major electrical and transmission communication failure -- days after I bought it. And I barely drove the car (just 400+ miles). I texted Sam and called him -- he never responded. Eventually, he started rejecting my calls entirely. Thankfully, Kaelynn stepped up again. She followed up with the mechanic, reassured me, and even apologized for referring Sam to me. She showed more professionalism in one call than he has this entire time. Now I'm stuck with a car that might not be safe to drive. The warranty they included forces me to pay for a tow back to the dealership (68 miles), and my insurance only covers 15 miles. That means I'd have to pay about $5-8 per mile out of pocket -- plus a $300 deductible -- just to get them to look at the car. I'm now exploring whether I qualify for the Carfax Buyback Guarantee, because this situation is completely unacceptable. This car clearly had issues before I bought it, and I was not told the truth. Kaelynn: 5 stars. Sam and the dealership's behavior after the sale: 0 stars. If you're buying from Excellent Choice Auto -- work only with Kaelynn. If she's not available, I suggest you look elsewhere.

    Spencer's Auto Sales - truckdealers - Updated July 2026

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