Well let me start by rating the employee vs. the company. However, as a business woman, I want to point out that your business is only as good as your employees. #sammimoserwingo was my property manager/point person at DWM. I was a model tenant for 2 years. The owner of the home I leased in Woodside, CA, died and negotiatong a few extra months with Sammi/the heirs of the property beyond my lease end, was antagonistic to say the least. They decided to sell the property, no problem with that, but #sammimoserwingo , greedy b**ch that she is raised my rent $300 at lease end for a few extra months- THAT was so unacceptable and unwarranted. Sammi is petty, inept, greedy and unprofessional. She pointed out "a hair" in the shower and stated that the house was not clean after I had spent $500 to hire 2 cleaners upon move out. She disputed the fact that I paid the cleaners cash (via Zelle with a screenshot) and she said that she required an invoice. Then she subtracted $675 from my deposit for "window cleaning". The house is 100 yeard old, some things never look clean, like wood framed windows on wood tracks. This #dwmproperties employee is petty, greedy inept and extremely unprofessional because she took basic business negotiatons and advocacy for one's rights (mine as a model tenant) personally and stooped to retaliatory action with my depost refund subtracting $675 for cleaning. Furthermore, curtains and curtain rods left behind, plants left behind, she said she would have the heirs reimburse me for leaving them behind because the beautifued the property. Liar, self-serving, petty, inept "professional". I guess she was desperately, at the cost of a model tenant's standing in the scope of things, trying to secure the listing of the property. read more

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This is our second time working with Eric, Don, and the team at DWM, and they've done it again. Finding a home that truly fits a family is no small thing, and they made it look effortless. They listened carefully, understood exactly what we were looking for, and delivered -- again. What sets DWM apart is how genuinely attentive and responsive they are throughout the entire process. Every question was answered quickly, every concern addressed thoughtfully. If you're looking for people who truly care about finding the right fit for your family, DWM are the ones to call. Highest possible recommendation. read more

DWM Property Management operates on unethnical business practices. 1.) The lack of hot water for three days, with the only solution provided being "boil water to bathe the kids" on 9/23/23 at 2:05 PM by Rita Maria DeVine CalBRE#1941945, is unacceptable. 2.) DWM levied exaggerated move-out costs, misrepresenting regular wear and tear as damage. Line Item Deductions by DWM Properties: "$143.65 - Handyman repair; replace burned-out bulb." DWM should have cited which light bulb and which room. DWM failed to provide documentation that the light bulb wasn't working on 2/14/24 from our walk-through with Sammi Moser-Wingo (DRE #01949758). Sammi never once mentioned any light bulbs not working. DWM claimed one light bulb wasn't working, but they charged me for two light bulbs. Changing one light bulb doesn't cost $143.65. DWM charged me $100 for a full hour of service charge and work appraisal. Changing ONE light bulb does not take one full hour, and changing a light bulb does not take appraisal. "$1,495.00 - Flooring repair for large scratch in the dining room." The "Large Scratch" does not take up the entire dining room. DWM failed to provide the scratch dimensions, so they charged me to refinish the whole dining room (130 square feet). "$650.00 - Replace dead grass in the front lawn with new sod." DWM has paid for the garden and lawn maintenance throughout my tenancy. According to Rita DeVine, if the gardener has noticed this patch of grass for a "couple of weeks" to the accusation of "several weeks," why didn't the gardener & DWM notify us and fix this? This is not a tenant issue, especially since DWM's gardener knew about it and refused to disclose it. "$375.00 - Cleaning and hauling." DWM should have explained why they charged me to haul away items that came with the house. They charged me for cleaning despite my family receiving the house with dirt, leaves, and garbage. Pictures are the condition of how I received the house. read more

Not helpful at all will not help family in need of a house tried talking to them but no help, make well over 120k

These are absolutely THE WORST people you can possibly deal with. They are all about the owner of the property and treat the tenants the worst I have ever ever ever been treated. So poorly! They flat out only care about the property owner (since that's who pays them each month) and could care less about us tenants. Trying to deal with these folks in any issue, even if its really small, they just ignore you and don't respond. Just a waste of time and I have been a renter for over 20 years, worst property management company I've come across. Just terrible, terrible, terrible, AVOID. read more

They helped me rent my moms house after she needed to go to memory care. They were really helpful in letting me know what upgrades and repairs to do and were very helpful. Sami is awesome! read more

Horrible horrible company. I applied for a rental property and paid the application fee and not once did someone call me to tell me anything, if I was approved or if The unit went to another person. I called them weeks after and Randy said "oh sorry no one ever reached out but we have another person signing the lease tomorrow" ZERO communication from this property management company. My advice for renters, do not submit an application with this company they will take your money and not communicate with you at all. As for the owners, do your research before you use this company, read the other reviews of many unhappy tenants. There are so many other property management companies that put BOTH owners and tenants first, I suggest trying those businesses. read more

Lived in one of the rentals they managed for 2 years. Like some of the other reviews they do seem to care more for owners then tenants. They were in such a rush to find a tenant for the property that they didn't really take care of repairs prior to me moving in. I was forced to take time off for repairs that easily could have been done prior to my move in. It also didn't look like it had been cleaned prior to my move in. I bought a house with 3 months remaining on my lease in the hopes they would work with me and help find a new tenant. I thought they'd be willing to end the lease a month or two early but they weren't. i had to pay for two months of a property i wasn't living in. They said they'd try and find new tenants so i wouldn't have to pay for the remainder of the lease. They waited until my 30 day notice was nearly up to even list the property even though it was available for two weeks after i gave it to them. I also feel like they were extremely picky with finding new tenants since they knew they were guaranteed rent for the next two months. Several people had reached out to me since i posted it on social media and elsewhere and was getting interest. Communication wasn't the best either with this company. Often I'd have to call or text multiple times to get a response for repairs. I felt like the customer service was something to be desired. As a renter I'd enter an agreement with them with some caution. read more

I had a worse experience with DWM properties recently. They already had an application for a particular condo at the same time they were doing open house and collecting more application ... when I reached out to Cecily , she told me that my application was not being considered as they had already finalised ... I am wondering if that was ethical on DWM side to collect application and not refund my money . Apparently I was the only second applicant as far as what I understood from my conversation and they did not even felt a need to look at my application . Clearly this was not fair .. I wish DWM at least takes a moral responsibility and refund my money for the application read more

We've had one dealing with Randy at DWM and it was kind of straight out of HBO's Silicon Valley. He came recommended from a long-time friend whose judgement of people and the local property market I really respect. We were interested in a property that DWM had on the market for 125 days and had a just reduced the price $200 / mth. House needed some TLC. Overgrown yard, dated appliances and finishes, grimy wall-to-wall carpet. Meanwhile, comps on better streets with better yards and finishes are going for $3-400 less per month. DWM wrote us a strange email after he received our financial data: "The owners want the rent to be $x [$200 more than advertised] for the new lease. So if you would like to retract your applications I can refund your application fees. If you're ok with the new price of $x that is great and we can move forward." Benefit of the doubt? Either DWM is complicit with a shady owner, or it was DWM's idea to jack up the price ($4800 on a two year contract) after getting our data. Either case it's bait & switch, and I'd recommend taking your business elsewhere. read more

We had an appointment with Kristin to see one of the rental properties they were representing. . She never showed up. We left a few voice messages and also a text message. One week later and we never received any sort of response. I understand that things happen but to never even bother to follow up is totally unprofessional. I can only imagine what it must be like to deal with them as a tenant. I would never rent a property represented by this company. read more

Extremely hard to reach and unresponsive. I'd be upset if I entrusted this company with managing my property. They let properties sit and are consistently unresponsive to inquires. Losing thousands for their property owners. Steer clear! read more

Look at the other reviews and take notice. This is not a company you want to deal with. As a property owner who utilized this company to manage our rental, I have never been more disgusted by a business partner and their lack of competence. We took our property off the rental market only to utterly SHOCKED and DISMAYED at the condition of the home. What was once a sparkling home was now a house that had so many dents and nicks that the entire house had to be repainted - walls, ceilings, cabinetry, doors... you name it. There were actually things stuck to the ceiling that were just shrugged off by DWM. "It's just normal wear and tear." A red crayon was smeared into the wall. HUGE chips in the baseboards were made. Their response: "It was a pandemic, the tenants' kids were home the entire year so it's normal wear and tear." You've got to be kidding me. I had a 30 (yes thirty!) page document with photos of the damage that basically went ignored by this "management" company. Calls to my liaison at DWM were slow to be answered. Forget about emailing. I had to call the main office and complain so many times that I lost count. I even attempted to escalate my concerns with the owner - Don. I left two messages for him which he never returned. That is one indication of how much they care about customer service. I absolutely do NOT recommend you use this company if you're looking for a competent rental manager for your home. I had to fight tooth and nail for every penny in terms of reimbursement, of which I received very little. read more

I agree with the other one star reviews. The staff is incredibly rude and unhelpful. I've been trying to schedule a tour of a property for weeks.... The man I spoke with by phone was rude and said, "I'm sure someone will get back to you if you emailed" and offered no further assistance. I was offered a single showing time and told to contact them again if I want to schedule another time. Contact you again for what? As a potential tenant/client shouldn't DWM contact me to follow up? I would never hire them as a property management company nor would I want to be a tenant. read more

DWM properties is shockingly rude to deal with ! As a prospective renters they have no respect for your time and have an approach which is my way or highway. Asked for House tour scheduling and was told there is just one time that they can offer and I should make it at that time rudely - they cannot provide alternatives. If as an owner you are dealing with them your tenants are unlikely to be happy ! Stay away from dealing with them. read more

This guys just collecting just application fee vary poor service and communication don't try to rent home with this company

We had a very positive experience with DWM. We lived in a Los Gatos single family home managed by DWM for 16 months. Our family rented the home and moved in during the late summer (the crazy time of year for rentals here, right before the schools start) and DWM's professionalism stood out. We were school district-driven and we chased ads all over town, but by the time an ad was posted there were always already several applications pending. My wife looked at another DWM property and had the foresight to ask what else they had coming available. DWM mentioned our house with the caveat that it wasn't yet ready to show, but my wife previewed it and we had an application in immediately. DWM addressed the most dire renovation needs just like they said they would, and they processed our application and produced the lease without incident. The good service continued during our occupancy as well. They had service providers on speed dial, and when we needed help, the required trades were dispatched quickly. The home was tired, so lots of things came up when we lived there. We ultimately moved out before our renewed lease was up, and while their client's (the owner's) unreasonable expectations (in our opinion) put DWM in a difficult position, everything worked out fine for everyone in the end. We own our own home now and if we needed to move and decided to rent out our place, we'd probably ask DWM to manage it. DWM is in a tough business in a high-stress housing-deprived market, but they were consistently responsive, helpful, diligent, compassionate and honest, even when our interests diverged. That's all we could have asked for. read more

At first it wasn't great because we never knew when things were being changed or updated like drilling a fence into our apt without our knowledge. But recently things have changed and they are really responsive and kind. Any issues we have had have been solved quickly and effectively. read more

This review is for Nicole Abbott who went above and beyond for both myself (the new renter) and the property owner. She was professional, confident, and kind. The owner thinks the world of Nicole, and I can see why. She treats the house as if it is her own, she takes pride in what she does, works well within what the owner is willing to do, and seems to proactively communicate tenants rights to avoid conflict. As a former home owner, I would absolutely trust Nicole to manage my home. As a new renter I feel like I have a partner in Nicole who will make sure the house is well maintained and cared for, which is best for all parties involved. read more

I am very unhappy with my experience with DWM properties. It takes extremely long times to get responses on our service requests. My roommates and I splurged for a rental with a hot tub in the back yard and it has only successfully worked for a few days during our occupancy thus far. The property owners do not seem to look out for their tenant's best interests. Homes using this property management company may have issues that were not documented in their walkthroughs. Issues may persist from the previous tenants and are not addressed before new tenants move in. read more

Just like most of the reviews said the care more for the owners and how much they can get from the renters. If you need something good luck trying to get a hold of any management. They are useless and fake. If we don't rent from them then the owners won't make money. Maybe that way they'll treat the renters better. read more

Everyone working for DWM properties is useless. I have never had a good experience with anyone working there. I emailed to set up a showing, and then emailed again when I received no response. I then called to set up a showing, they then confirmed my showing appt, and when I took time off work to view a property, they never showed. Of course, when I called the office I could not get a hold of anyone. Needless to say I rented elsewhere. My second experience with DWM happened yesterday, when I called the office to inquire about a rental property. The woman who answered the phone struggled to form a proper sentence, and then would pause for a good 15 seconds before answering a simple question...I thought we were disconnected. Then when she confirmed a time to view the property, she made sure that I knew that a showing was "only 15 minutes, that's all" Did she think I was going to take up more of her valuable time? Who takes more than 15 minutes to view a property? That was the most useless information she could have given me. If you can avoid renting a unit from these guys I would! read more

I've been a customer of DWM for 2 years now, and have had a very positive experience working with their agents. Erin and Michelle are very good about maintaining communication with me about property issues, and they have shown flexibility that other larger companies might not be able to. One important thing to note is that not all of the property owners they represent are all that great. However, the agents are very aware of who the good/bad owners are, and will help guide you towards a situation that will work best for you. Also, as W J said, they have been very good about deposits, and actually returned my entire deposit from the first year as well. read more

I've lived in DWM run properties for 3 years now. When I first moved in they refused to clean the windows of bird sheet and the light fixtures of dead bees. I took extensive pictures hoping to someday recoup my deposit. They rent a unit in the front to a drug addict on SSI, let cats room and crap all over the place. Aside from living in the ghetto, I had to stop paying rent to get my service requests answered. I spoke to the owner of the property and a city inspector who suggested hiring another agency. Apparently they haven't gotten around to it. DWM moved their office location from Campbell to Los Gatos without so much as a post-it. Imagine the frustration of having rent returned to sender. They then set up an on-line rent paying site which charges a whopping 10% fee to pay with credit card. DWM then changed the web site portal without notification making logging into the site impossible, again without notification. Basically; they never respond to service requests, can't be bothered to notify you when they move, are un-responsive to phone calls, and have a snotty attitude when you finally get a hold of them. read more

Unprofessional and thief's.. Also, negligent to customers needs and concerns. Don't get involved with this company.

Every one at DWM property should go get a training of how to treat clients and customers. Their customer care is awful and they should go out of business. No one should get treated the way they treat people. Michelle is the worst out of all!!!! "0" star for them!!!!! read more

Has to top the list of the worst rental agencies. Randy never replies, Nicole is super rude and their front office is another whole level of being unhelpful. After reading their reviews here gave them another chance, but that just drove me to write this review. Never ever renting from or to them. read more

We just finished a 5 year tenancy at a DWM-managed property and had an extremely positive experience with the company. I found them to be very responsive with maintenance requests, very helpful in working with the property owner to negotiate lease extensions, and very fair in move out procedures / security deposit refund. A very professional, well-staffed company. Nothing but good things to say! read more

Outstanding customer service! Shout out to Randy who successfully navigated the landlord waters with us! Our rental unit had been occupied by the same tenant for 14 years! Needless to say, there was quite a bit of work to do to get it ready to rent again. Randy provided excellent contact info for the various contractors and continuously checked on how things were going. He had excellent tenant prospects and had the unit rented within days of it being ready, all the while making sure we understood and participated in the process. He is very easy to work with and I really love how proactive he is in moving things along. Excellent property management service!! read more

Sammi and Cecily, are professional, friendly, helpful and accommodating. Service requests for our rental property were easy to log online.

It has been a pleasure working with Don Moser! He has integrity, is easy to communicate with and goes above and beyond. He truly cares and is a good human being. I recommend him highly! read more

As the owner of Water Quality Plumbing Company, we have been working with the D W M properties for more than 10 years now. Their entire staff is very easy to work with, and for. We very appreciate the ongoing business relationship that we have DWM Property Management. read more

We would recommend working with Sammi as she is excellent with people and seems to genuinely care about them. DWM worked with us as we needed to move in before the rental property would be vacant and DWM made that happen. I had a few surprises, like no garbage disposal, along with no dishwasher which I knew about. Unfortunately for us, the person responsibile for our property left DWM within 5 days of us moving in. Sammi jumped right in and worked at getting a few issues worked through. It is truly the character of the people, who make the business. Sammi would be our gal! read more

Don't hope you'll get back your deposit. After two inspections (preliminary and final), addressing all the issues, and Randy complimenting me on how clean the house looks, they slapped me with a $500 cleaning fee, including carpet cleaning which I had professionally cleaned and provided an invoice for. I am thinking about filing a lawsuit. read more

Writing this review as a tenant. We recently moved out of our rental house after 16 months. Nicole and the team were very responsive to all of our inquiries and repair requests, and handled things in a very professional manner. When we moved out, Nicole acted as a very fair liaison between owners and we, the tenants, and advocated for the best and most correct resolution upon move-out. The office is very knowledgeable about tenant/landlord law and obeys those laws carefully, even educating owners and tenants about the laws as well. It's helpful to have managers who are knowledgable in this area especially in this region. The management website is very easy to use to upload documents, make requests, and to schedule convenient recurring rent payments. If we were owners looking for property managers, we would use DWM to manage our property. read more

Nicole Abbott with DWM Property Management is outstanding. After meeting with 4 different property management companies in Los Gatos, I chose DWM because it's small and family run and I immediately felt it was the right choice. They were extremely responsive and trustworthy from day one. They made great suggestions as to getting our home ready to lease and had our best interests at heart. We have moved overseas and are leasing out our beautiful Los Gatos home with the help of DWM. I have no doubt that our home and tenants will be well cared for while we are away. From the start of this process, their expertise and attention to detail was a huge relief to me as I'd never rented my home out. Since our move, there has been a consistent level of communication via email and the company/client portal. My home is my pride and joy and leaving it in the care of DWM helps me sleep at night! read more

My relationship with DWM Properties spans 9 years - likely far longer than most of the reviews written to-date! Over that time I've worked with and gotten to know most of the staff - beginning with Nicole and ending with Kira. I am immensely thankful for their prompt communication, quick resolution of all repair and maintenance issues and most important to me, helping to maintain a stable place to raise my child over this time. I found the move in process to be just as easy as the move out procedure. I can strongly recommend Nicole, Kira and the staff at DWM Properties and will likely work with them again in the near future! read more

DAY 81 -- LEAKING WATERLINE DAMAGES NEIGHBORING PROPERTIES --- NOW INTO DAY 81 OF ONGOING PROPERTY DAMAGES ; ENOUGH TO DRIVE A PERSON CRAZY --- Managed by DWM Properties, this Los Gatos residential rental property's main water line has now been leaking for 81 days. The leaking main water line continues to increase damages to neighboring properties. What will it take to stop the use of the leaking main water line? DWM has not addressed the urgent matter to stop the use of the leaking water line and escalating property damage. -------------- DAY 80 -- LEAKING WATERLINE DAMAGES NEIGHBORING PROPERTIES --- NOW INTO DAY 80 OF ONGOING PROPERTY DAMAGES --- Managed by DWM Properties, this Los Gatos residential rental property's main water line has now been leaking for 80 days. The leaking main water line continues to increase damages to neighboring properties, as the ~100 year old line water line continues to deteriorate. DWM has not addressed the urgent matter of stopping the leak and escalating property damage. -------------- DAY 79 -- LEAKING WATERLINE DAMAGES NEIGHBORING PROPERTIES --- CONTINUED WATER DAMAGE TO SURROUNDING PROPERTIES --- Managed by DWM Properties, this Los Gatos residential rental property's main water line has now been leaking for 79 days. The leaking main water line continues to increase damages to neighboring properties, as the ~100 year old line water line continues to deteriorate. DWM has not addressed the urgent matter of stopping the leak and escalating property damage. ------- DAY 78 -- LEAKING WATERLINE DAMAGES NEIGHBORING PROPERTIES --PROPERTY DAMAGES CONTINUE; NEW SINK HOLE DISCOVERED --- Managed by DWM Properties, this Los Gatos residential rental property's main water line has now been leaking for 78 days. The leaking main water line continues to increase damages to neighboring properties. A new sink hole has been discovered on neighboring properties, as the ~100 year old line water line continues to deteriorate. DWM has not addressed the urgent matter of stopping the leak and escalating property damage. --------- DAY 77 -- LEAKING WATERLINE DAMAGES NEIGHBORING PROPERTIES --- NOW INTO DAY 77 OF INCREASING PROPERTY DAMAGES --- Managed by DWM Properties, this Los Gatos residential rental property's main water line has now been leaking for 77 days. The leaking main water line continues to increase damages to neighboring properties, as the old water line continues to rapidly deteriorate. DWM has not addressed the urgent matter of stopping the leak and escalating property damage. read more

We have been a DWM Property Management client for the past 4 years. Their professionalism is second to none and they have responded to every one of our needs immediately. They work extremely hard to be the absolute best representative for the homeowner and at the same time, work very closely with the tenants needs. I would highly recommend them to anyone in need of a property manager or to anyone looking to rent a home. Jim & Gin Doss read more

I have enjoyed the fact that you are always there when we need you. Nicole is an absolute sweetheart for putting up with some of my requests. The rest of the staff are always very nice and the only reason i pay my lease at the office is steal the chocolate out of the candy Jar. Cheers read more