I wanted to take a moment to thank Dwn N Out for working with me on my transaction. I took a personal gamble on a used Indian motorcycle, never having ridden before (and consequently not knowing much about motorcycles and their quirks). I asked about the motorcycle's history, but it didn't seem there was much history that they knew about or (if they did know) that they would share with me. That's always a little concerning, but I didn't have a reason to not believe the motorcycle was in good working condition. Of note, they generally will not let you test ride motorcycles because of insurance reasons, but neither will most major dealers. They will let you start and sit on the motorcycles. The manager shared with me that they do an inspection of the motorcycles to ensure they aren't coming back in to the shop with issues after they're sold. Makes sense, so if you want to be sure after the purchase, you get a 30-day warranty from the shop and you can inspect it if you want elsewhere at your cost. I also purchased an additional major parts warranty from the shop at my cost. Sometimes if you want a good deal, you have to roll the dice. I want to apologize to Dasen for getting worried after I bought the motorcycle - a check engine light came on, but I later researched and realized this can be common and isn't always a big deal... I felt a bit worried and emailed them. They had a mechanic call me and discuss it with me, and it made more sense. To be clear, I do NOT think it's wrong for a buyer to be concerned about their investment... that's normal and okay. But I may have come off as a little overly concerned and I didn't mean to worry them, so I'm sorry if I did. Thanks for your patience with us newbies, Dasen! Overall, they have been wonderful to do business with, and I recommend finding a great used bike at a great price here, instead of paying exorbitant dealers fees at major dealers. If you know bikes, you will feel more comfortable in buying used. If you don't, then learn a little about them first. You can save good money here. I LOVE my new (used) Indian. Thank you, Rachel, Dasen and staff for working with me. I look forward to sharing a positive purchase experience with others in the Phoenix area. -J read more

These guys are great, bought my 2nd bike from them yesterday, financing was a breeze, showed up decided to buy it and left with it an hour later. So much better than a Harley Dealer, prices are phenomenal, whether you're buying your first or are a seasoned biker, they'll take great care of you! read more

Dwn N Out - Bought this yesterday at Down N Out motorcycles, they're terrific! - Motorcycle Dealers Near Me - Phoenix, Arizona

DO NOT RECOMMEND!!!!! Bought a bike and less than a month later of owning it they repairs they made on the bike was already falling apart and there answer was oh well yeah it just happens dropped off a detailed cleaned bike got back dirty I mean dirt and dropping off with a perfectly fine front tire never had problems then after four days with them somehow it now needs a new tire and again there response oh I don't know it just happens but never having any front tire air pressure at all. please there are better places posting a full review with receipts. read more

Fast reliable and friendly highly recommend best prices I've seen ever come through check these folks out support your local businesses

These guys at down n out are the shit ,I seen bike online before Christmas got approved right away ,but due to living in Tucson the timing was off , finally got the time to make it up there and got the deal done right away no BS what do ever , definitely will buy again from them and refer people ,thank you guys I appreciate everything read more

Dwn N Out - Motorcycle Dealers Near Me - Phoenix, Arizona

I know now why they call this place Dwn N Out, bought a scooter on the phone , put two hundred down over the the phone , next day they were closed so I left a voicemail also two Emails to cancel the order only one day after ordering,, (Dason) was the person I talked to , he called me back and said you can't have your two hundred back , so he kept it , I never got any kind of warning of this ,,, watch this place , read more

Well I drove over here with my 2014 Indian Chief Vintage motorcycle. I have a Traumatic Brain Injury. And I got this bike bran new thinking I would still ride. But after owning it for 7 years I had to realize that with my brain injury my riding days are over. I had contacted a few places about my bike and most places just leaded me on. A friend told me about this place so on my way to another dealer I stopped in here and Frank was very friendly and understanding and made me a great offer that I took on the spot. I believe he and his staff will find a good home for my bike. read more

Walked in to look at bikes, some people standing around and never said boo or can I help you? Just walked out..not going to beg them to buy a bike . read more

Great dealership with an amazing owner/staff. Super respectful and honest people, prices are always great on their inventory. Recently bought my first bike from here and they made it easy and simple. I bought it on a Saturday and the battery died on Sunday (I had no clue what the issue was, it just wouldn't start.) the owner felt bad and instead of making me wait for his next business day, he drove 45 minutes to my house and inspected the bike and fixed it in my driveway in about 30 minutes. I'm not saying this is a regular thing for him but he appears to go above and beyond for his customers and stays true to his word. read more

Dason and Frank were great! Nice family owned spot. Highly recommended!! 2 Wheels Down!

I had a terrible experience buying a car today and was thinking about how much better the experience was buying a bike from Dwn N Out. This place was fantastic and I recommend it to everyone I know who rides or is thinking about learning to ride. The staff is friendly, it's clearly a family business, and the owners just want everyone to ride. No BS, they actually listen and let you vent if something goes wrong, and take care of issues right away. I bought an older Sportster from these guys a few years ago and it had some issues (like all older bikes). When he started it, right after I bought it, there was an odd sound in the forward head and in about 5 seconds the issue was diagnosed and I was given a time to come back and pick up the bike. He would've had it fixed in half the time he quoted, but the head gasket got pinched so he had to run back to HD to pick up a new gasket - he was still done earlier than he thought (under 2 hours). A while later, I had an issue with the bike dying on my way home and I called P##SED about having to push my bike home. The tow guy was going to take too long, so the owner drove his own truck to my place, picked up the bike, and returned it fixed the next day - the stator went bad and they put in a new one at no cost to me. Whether you have good credit, bad credit, or no credit (that's how I came to him), you should check out Dwn N Out for an experience you won't get anywhere else. Also, his labor rates are ridiculously cheap compared to any dealership in the country - I should know, too, since I'm a motorcycle damage adjuster licensed in every state. read more

I took my sport bike in for some brake work. The employees were very helpful and friendly. They went above and beyond to get my master cylinder working correctly. And the prices are reasonable. They have an inviting showroom with a vintage Sega Hang On Arcade game and mix of Harleys and late model Japanese/Euro bikes for sale. All of the sport bikes looked super clean, like new. I saw a ZX-10, two ZX-6s, an Indian FTR1200 w/ 300 miles, a practically new GSXR 1000, a CBR 600, KTM and Ducati Hypermotard etc. I totally recommend this business. The owner Frankie is a straight shooter. read more

I purchased a very nice, well kept, used SV 650 Suzuki from Dwn N Out a couple of months ago. The price was excellent as was the service. All the personnel were friendly and professional with absolutely no pressure or B.S. I needed to have the bike delivered to my home in Prescott, 100 miles north and Frankie hauled the scooter up that evening for a very reasonable fee. For my next motorcycle purchase Dwn N Out will be my first stop. read more

I can't say enough good things about these guys. First off, FrankE is the man. He'll help you get on a hog even without the best credit, super nice guy and will help you through the entire process. I bought a bike about 5 days ago and it began to lose power and had a loud ticking noise coming from the motor, I rode it in today and had one of their techs take a look at it. I'm just minutes he found the issue and is going to fix it for me free of charge. Not to mention your service rate is cut in half while you're financing a bike with them. If you're looking to buy a used bike, DEFINITELY go take a look here. They offer so much to their customers and make sure that you're taken care of. read more

LOVE these guys. They financed me when no body else would, and I got a great bike to boot. Cannot recommend them highly enough.

I want to say thank you to Dwn N Out for getting me back on the road with some new tires for my 1995 zx6. They did a great job and the staff is very nice to deal with. Thank you again and keep up the great work. read more

I Love this place! I wouldn't buy a motorcycle anywhere else. Ez credit and they even threw in the maintenance. All of the guys down there are friendly and helpful. My first bike purchase, but I'm sure it won't be my last. read more

Great place, great experience. I sold my bike to them, they gave me what it was worth, and they even thro in a shirt with the company logo

Extremely rude staff and Manager. Kept increasing the price of the bike after my "Credit updated" several times. Finally realized they where just trying to play me after the price jumped almost $3,000. Dont waste your time here you will regret it. Financing was way above average and labor rates are excessively high given the fact that there are plenty of other shops in the area. read more

Worst place in town! The staff are all mad rude. The labor rates are insanely high, most of the bikes are salvaged with bent up interiors. Shop quoted me a week on a simple carb cleaning. Save your time and money go somewhere else! read more

Recommend avoiding. Staff is very rude and condescending. Definitely not new rider friendly. Only for the knowledgeable DIY mechanic that's prepared to question why he's being charged 4 hrs of labor for a simple 1-2 hr job. Also parts here are very expensive. read more