Watch out, look out; awesome dealer experience ahead! It was time to refresh the battle fleet (motorcycles) and I had my eye on a particular hard to find warhorse. I sent in an inquiry and Craig quickly gave me a call. He was able to find the motorcycle and we were able to work a solid deal. The team at Go AZ gave me more than I expected for my retired steed (always a plus). No issues with the purchase process and everyone was stand up. Before I knew it I was mounting my new warhorse and riding off into the sunset!! If you are looking to refresh your battle fleet, add to it or starting out; give Craig a ring and go for it!! read more

Buy your bike here, buy your parts, never use their service. They give you the runaround point fingers blame everybody else with zero accountability. Zero communication. Take your bike ANYWHERE else to service read more

I visited GO AZ Peoria fully prepared to purchase a motorcycle I had seen online. My experience started off strong; I was greeted warmly with a water, and my salesman, Dustin, was a polite, upfront gentleman. However, the experience fell apart during the trade-in process. After being quoted a fair range of $1,500-$2,000, the "verdict" came back at a laughable $500 for a low-mileage Ninja 300, citing wear-and-tear costs that didn't come close to justifying a $1,500 drop. When I chose to walk away from the deal and mentioned that my time had been wasted, I was met with shocking behavior from the General Manager, Brian Ruiterman. Instead of trying to save the deal or de-escalate, Brian made a dismissive hand gesture and told me, "BYE, BYE." To be treated with such arrogance by a GM is unacceptable. Dustin actually came out to apologize for his manager's behavior, which says a lot about the culture Brian is fostering. I would have likely bought the bike outright without the trade-in if the management hadn't been so disrespectful. I will be reaching out to corporate and Gina Marra. If this is how the leadership treats customers, go elsewhere. read more

Refusal to help unload a motorcycle off a carrier. Stating it's a liability to be within 5 ft of the truck and carrier. Kyle is very rude and disrespectful in his tone and delivery of how he states his opinion and talking down to the carrier driver. One of the sales team came out to see what he could do. Stating he'd help and do what he was able to do without violating his company policy. Craig operated the carrier lever lowering the deck and its extension. In what took less than 3 minutes Kyle was still getting himself worked up over this situation. Kyle even gave a rude hand gesture to the driver upon my leaving the property. read more

Had an excellent experience with my salesman Jordan and everyone I dealt with. Traded in my Yamaha MT-09 and bought a 2023 BMW S1000R. Would definitely recommend this location. read more

GO AZ Motorcycles - Peoria - New 2023 BMW S1000R - Motorcycle Repair Near Me - Peoria, Arizona

Robin in parts is amazing ! With her advice she has helped me replace majority of my plastic on my recently purchased Panagale V-2 from GoAz Peoria to Carbon Fiber! She is professional , courteous and sharp ! Go Az must be proud to have such a stellar employee and a great parts-side manner ! Great service ! read more

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My husband comes home from here telling me about the excellent customer service every time he shops, calls or has his motorcycle worked on! Thank you! read more

Had an issue with my motorcycle and the Service Manager, Justin, was very helpful. He was great to work with, had great communication skills and was very knowledgeable about the bike and all things BMW. I look forward to visiting the store again. read more

Had a great experience working with Nick Poikonen! Stopped into the store for the yearly service on my KTM 1290R, and I got a chance to take out the 2022 Ducati Streetfighter V4S Stealth edition. MONSTER OF A BIKE! With 208HP and 90FtLb Torque on a Naked Streetfighter it had me grinning the second I got it on the Highway! Oh and the sound of that V4... . Doesn't get too much better than that! If you're interested in hopping on a machine like the Duc, make sure you stop in and speak with Nick. He will be sure to steer you in the right direction. Also, when purchasing a new Motorcycle from these guys, it's a no brainer that you also get the PMA (Priority Maintenance Agreement), as part of the package. it's a little extra, but 100% worth every penny! Thanks again GoAZ & Nick P! read more

GO AZ Motorcycles - Peoria - Ducati Streetfighter V4S - Motorcycle Repair Near Me - Peoria, Arizona

I contacted these folks based on a CycleTrader add for a new Royal Enfield Continental GT they posted for $3900. By the time it was to go out the door the price had almost doubled - that's right doubled. There's got to be some truth in advertising issue here, but it seems to par for the course when buying new from a dealer. I expect some of that, but paying almost 100% more than the advertised price is just not right in anyone's book. Shame on you GOAZ Peoria! read more

@JasonRoberts WOW! What did you call yourself?? A "Fitter" or was it a "Fitment Specialist"? SO TRUE! You didn't try to force a sale, you put me and the "bike that called my name" first! Thanks SO much for your help!!! I will recommend anyone and everyone whose considering a bike to seek you out for their perfect fit! Afternote: Your military helicopter flight background serves well on the ground, too. I hope someday to fly w/ you but definitely looking forward to a road trip!! read more

GO AZ Motorcycles - Peoria - Motorcycle Repair Near Me - Peoria, Arizona

What a crew! I just purchased a bike from this amazing team and the experience ranks as one of the rare few I've come across. I spoke with Adriana before visiting their beautiful floor, not only was she extremely helpful and kind over the phone, but once there, she truly exceeded my expectations. This pretty much goes for everyone I met including service, parts, sales, and finance staff. If I was a little better with remembering names, I'd have a list. Everyone has to perform a job, but the way that job is performed makes the difference; this team at Peoria gets that! Thank you! read more

GO AZ Motorcycles - Peoria - Motorcycle Repair Near Me - Peoria, Arizona

Very nice showroom. Everyone was very friendly, even though I was not there to buy a bike. I came here two separate nights to complete my motorcycle riding course. Great coffee as well. read more

GO AZ Motorcycles - Peoria - Nice couch upstairs in the Vespa showroom. - Motorcycle Repair Near Me - Peoria, Arizona

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Ive never bought a bike here, but brought my KTM 1290 super adventure R here to be serviced several times and had some warranty work done, and I was treated like gold the entire time. GO AZ isnt Ridenow, dont even compare them. These guys care about their names and you see the same employees there all the time and they recognize you. Excellent shop as well. They also have zero issue letting you demo a bike and they also know their bikes. I spot to several people there about a 1200 GS and they wouldnt even let me fill out an app for it, until I had ridden it. I ended up not getting that bike, but it was still an amazing experience. read more

STAY AWAY! Do not let these people touch your bike unless you're a glutton for punishment! I brought my bike to the service department to have the front tire replaced. The "tech" dropped my bike while replacing the tire right onto the oil cooler and caused damage to an otherwise flawless bike. They called me over to show me what happened and said they would take care of everything. I told them that my bike never had an oil leak and I was concerned that once they fixed it it would leak oil. Sure enough, after they "fixed" it I had to bring it back because it was leaking oil not even a week later. When they "fixed" it again, I told them I hoped this was the last time I had an oil leak. A week later the bike is leaking again. Now they're saying it's not related and had to pay $823.37 to get my bike back. There's no guarantees that we're done with the oil leaks so if I was you I would not walk away but RUN! read more

GO AZ Motorcycles - Peoria - The service "technician" who was replacing my front tire dropped it onto the oil cooler resulting in damage and multiple oil leaks. - Motorcycle Repair Near Me - Peoria, Arizona

Of all the hobbys out there that a middle aged guy can choose from ( Take your pick ... Golf, Fishing, Photography, etc. ) I had to pick the expensive one ... Motorcycles. I have it in my blood and have tried to deny it to no avail. But i digres ... Im traveling through Peoria and notice a bike dealership. Not a Harley dealership but one that sells the hot ticket these days, Triumph, Ducati & BMW!! Hello!!! I walk through the door and am immediately greeted. Suddenly im in motorcycle mecca. So much eye candy everywhere. They have a very nice and unique upscale environment befitting the upscale bikes they sell. Plenty of parts, accessories and swag everywhere. While i did not have any interaction with anyone other than the greeter, It was great to walk around and peruse the gamut of italian, german and lest we forget .... British bikes. Check this place out and see if these beautiful bikes wont stir anything up inside. read more

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Much like my recent review of the Scottsdale location, there really isn't anything I DON'T like about Go AZ Peoria. I've been here on numerous occasions now, had my Speed Triple serviced here (brake pad replacement in that case) and every time it has been a nice experience. I attended the Tacos and Test Rides event yesterday (9/23), tested a beautiful and sexy Triumph Thruxton R, had some tacos and got the Speedy washed. As always the atmosphere was relaxed. You're always warmly greeted, whether by one of the ladies at the greeting station at the entrance or a salesperson. There is none of the hungry sales pressure you often get from car dealerships or some bike shops. I spoke mostly with Danny, a relatively new guy at Go AZ and he was awesome. Like all the staff he is friendly and engaging. Set me up with the test ride and just spent a lot of time chatting about bikes and general topics. This is typical of what you get here. You could walk in, have a look at the beautiful bikes, grab a bite or just hang out. The shop itself is well laid-out. Good assortment of bikes and gear amidst a snack bar area as well as an upper level lounge to spend some time if you like. Clean, upscale without being pretentious in any way. I didn't trade the Speed for the Thruxton, but did think pretty hard about it. The Speed Triple is just so great. Go AZ is definitely the only place I'll take my bike for service and my next purchase, when it happens, will be from them as well. If you're a fan of motorcycles, do yourself a favor and take a trip to Go AZ Motorcycles Peoria. You won't regret it. read more

GO AZ Motorcycles - Peoria - Triumph Thruxton R 1200. Gorgeous, and sounds amazing. Great ride. - Motorcycle Repair Near Me - Peoria, Arizona

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Where to begin. A long review is ahead. At first I wasn't going to write this review. Then I thought others in the riding community should know about the rest of the story of the total customer experience at the Peoria GoAZ store from several of my visits. Here is my experience. Particularly this last visit in June 2018. I'm not a new rider who just got their license and buying a first bike. I've been riding for close to 30 years. Between the Scottsdale and Peoria stores, I've purchased seven motorcycles since 2013 ranging from Street Triples, Honda Grom, BMWs and more. The last week of June 2018, I brought in my 2018 Street Triple RS for a yearly service on an appointment and dropped it off. Bike was in excellent condition with only 2100 miles so really not a lot to do except check torque specs , fluid change and such. Service took much longer than they said it would. I was called when it was done and I returned to retrieve it. Walked up to the parts/service counter where Felipe was the only employee working and no other customers. Told Felipe I was picking up my bike. We talked for a few minutes and then another employee walks up to the counter. Felipe tells the other employee "hey this guy (me) is here to pick up his bike". I said "I thought you were helping me?" to which Felipe said no and mumbled something I couldn't understand. Annoyed with this and being referred to as "this guy", I just decided to proceed with paying for the service and go about the rest of my day. Felipe knows me from several previous visits to the parts counter or so I thought. Whatever Felipe was doing on his computer was more important than helping me and taking my money, and he didn't clarify that he could not help me nor did he get another employee to do so. On my way out I gave my feedback to Tommy who is one of the managers who knows me from the Scottsdale store and knows the tens of thousands I've spent over the past five years. I informed him that I was disappointed with the lack of basic customer service, especially towards an actual paying customer. I also informed him I was actually considering purchasing a touring bike from them but changed my mind after the recent experience. He apologized. Just this weekend 07/07/18 I purchased a 2018 BMW R1200GS Rallye and traded in two of my six motorycles for it. I gave my business to the Scottsdale sister store where I've purchased most of my other bikes from. Those guys there are consistent in exceeding my expectations whenever I visit and if they miss the mark, they are quick to take meaningful corrective action. Not just lip service. I've noticed a significant employee turnover rate at the Peoria store as evident by all the new faces I have seen since it first opened. I caution all to look deeper into the customer service and sales practices of Peoria GoAZ with a truly objective lense. read more

Ron is a awesome sales man. Helpful and full of info but not pushy or aggressive. As a female motorcycle enthusiast I sadly have been ignored when I walk into a dealership. They go straight to my husband. Ron and the other staff were more than friendly to us both instead of assuming. When it came time to make a deal they were fair. They haggled politely and we all walked away happy... Well technically I rode away on a new Triumph. Thank you Ron. I will be sure to recommend you read more

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19 months ago I had a fantastic buying experience getting my first bike here. I have had all my service done for my bike here and bought all my parts here with the best service ever! From the front door to sales, parts, service and management Go AZ west has been fantastic. Several weeks ago I began to have some issues with my bike, it was in an out of service for awhile and finally the manufacturer bought the bike back. During this time Justin in service did everything he could to facilitate my bike being fixed, he went above and beyond and made a bad experience with my bike the best he could. T seemed like we talked on the phone everyday and I always new what was going on. When the manufacturer bought my bike back Kyle the service manager got all the paperwork over right away and made the process as smooth as possible. Sean the general manager kept tabs on everything and helped where he needed, overall making the process as smooth as it could be and got a great outcome. Then after it was settled Kelly in sales stepped in and got me on a fantastic bike. He and the finance manager Kevin worked hard to get me a great deal and got me back on a new bike fast. No hassle sales for both my bike purchase. I would never buy a bike anywhere else. I am relocating next year and when the time comes to buy a bike I will fly back AZ to buy a bike here and break in on the ride back up the pacific coast highway back to Oregon. Everything about this place is fantastic! read more

GO AZ Motorcycles - Peoria - Motorcycle Repair Near Me - Peoria, Arizona

Pretty nice place with a lot of nice bikes. Seemed low key and low pressure, very friendly. There's a rather small stock of accessories, but I guess that makes sense with Cycle Gear being across the street. The whole place is clean, open, and easy to navigate. And a beautiful environment in which to lust over some awesome machinery. read more

How a company responds to an issue says a lot more about their culture than when everything goes perfectly. My wife and I have been in a lot and really liked working with Craig on the sales side. I tried out their service and brought both of my bikes in for new tires and batteries. There were several issues that kept my bikes from being finished by a pre expressed deadline. Robin was able to find the missing parts and looped in Justin. He had the service staff stay late and finish both of my bikes. I told him to leave the keys under my seat while I drove the first home as they were already closed. I pulled back in after 8 (they closed at 7). And Justin was sitting outside waiting for me because he didn't want to leave my bike unattended. He shook my hand and apologized for the issue and said he wanted to make sure I was taken care of. Great people. Very thankful for the quality work on my bike! read more

Outstanding customer service and proficient mechanics with the bonus of pickup and return delivery makes GO AZ the clear choice when your bike needs TLC. Thank You GO AZ!!!! read more

I will give them credit for caring. After I posted this review I received a call and they offered to pick up the bike and fix it. It is there now and I'm waiting on the results. That is good customer service anyway you look at it. Hopefully they will resolve the problem this time. In fairness this bike sat for a while so it may have some issues with it not running. Fingers crossed. Follow up. They fixed the problem and the bike is currently running. Kyle explained the issue and the reason that they had trouble detecting it. There was no charge for replacing the ECM that controls the fuel pump. The five star review is for the excellent customer service. Hopefully everything stays running. read more

I just bought my first motorcycle and decided to try GO AZ. As somebody that has been involved in many aspects of customer service, I was very impressed with the culture this dealership clearly has. The staff will do everything they can to ensure you leave happy and. Content. I bought a new cycle that has several parts on back order due to demand. Colten in parts did everything he could to assist me with various part options. He also has excellent cycle knowledge. Brett is service Is equally accommodating. A part came in at 6 P.M. July 3 that I was hoping could be installed for my July 4 ride. The dealer was closing in 30 minutes. When I asked Brett and service if there was any chance to get the part installed (expecting a no), he immediately got my bike in and got me our the door as a VERY happy customer for life. Erin and Nick in sales are both great as well. By my own admission, I am one hard guy to win over. Overall, I cannot Imagine a much better overall experience from a customers service level. In a world of inefficient and lackluster service, these guys have it figured out. read more

Awesome dealer John is a very good salesman. Not pushy or too strong on forcing onto people. Talk to him every time I go in. Awesome bikes. No judgement from employees. read more

The staff here is amazing! Recently had an abs pump on my s1000rr fail, a $2,000 part. They were able to get it repaired under warranty, and super fast. Justin, Felipe and Arne have been consistently great! I'll be doing all my service through Go Az, and def buying my next bike from these guys!! read more

This locations 5-star rating is no mistake. I've purchased many cars and a few motorcycles over the years and Go AZ was hands down the best buying experience I've had on any vehicle purchase. Super easy to test ride, all the staff are friendly and if you decide to make a purchase they move the process along quickly to get you out and riding. Good prices, great staff and easy rides - be sure to check these guys out! read more

They stole my deposit money from me saying i can get my money back within minutes once i need it and now making up lie after lie about why they cant give it back. They also sent my credit report to people that were not credit agencies after promising to only send it to credit agencies read more

These guys are Top Notch, Period. What a blessing it is to visit dealerships outside of New York City. In NYC you need to make an appointment a week in advance and get prepared for a long wait and an ambush of your wallet. I called these guys, told them my time was limited and needed (wanted really) my new Penske suspension put on so I could turn around and go up into Utah. Done. They could have said no, pick it up tomorrow, but they didn't, they got it done. My bike is an older R1200GS with very few miles, but still has had many recall issues. Done. No time wasted. Done, and with the paperwork to back it up. Great Decor and a MASSIVE customer lounge that I fell asleep in since I had come into Phoenix on the "Red Eye". I had thought of selling my bike, and after these guys wrenched it, I fell in love with her again. Such a great feeling. Highly Recommended, and looks also like a great place to buy your first bike with offerings in BMW, Triumph and Ducati. Triumph being my favorite. Check out the new T-120, it ROCKS! read more

Good service initially, great service during the purchase and super friendly BUT my first ride out on the trail and my fuel pump goes out! (Less than 30 miles altogether) so I pay hundreds to get my ride out of the middle of nowhere, spending all day in the recovery process then they repair it at no cost as they should. They contacted me letting me know they had a gift for my troubles they they overlooked and come to find out, it was a $20 gift card! Lmao what kind of slap in the face is that?! "Sorry you had to spend hundreds of dollars on top of the thousands you just gave us, here's $20 to make up for it!" read more

About time there's Ducati dealer in the area. I guess fate brought me to this place and bought a second Ducati Monster...quite an upgrade from 696 to 1200 S. It was a great first impression, the place laid out nicely with nice decor. The people there never once pressure you into anyhing, very friendly and just great service. Want to acknowledge some who have been very helpful and one who was extremely helpful on my last unfortunate event: Shawn Ringwood, Spencer Faggioni, Eric Dew, Brian (financing), Justin/C. J. /Kyle (service), Jason and other guy (Duc mechanics), Gary(sales) and Jason (driver). read more

GO AZ Motorcycles - Peoria - Motorcycle Repair Near Me - Peoria, Arizona

Pathetic customer interaction. We made an offer and provided a reference to a previous purchase the guy (Brian) responds with Sarcasm asking us to go buy the bike from the referenced seller. You don't respond to the customer by being sarcastic. There is a reason why the customer contacted you in the first place and sarcasm was the least that one would expect when they are willing to drop more than 10G on a bike. Bunch of lunatics who do not know how to deal with a customer. The offer that was made was completely within the boundary lines of the price tag and a simple answer " No sir this price offer might not work for us " would have made things easier and simpler. read more

Long story short, I came to get oil for my R9T, walked out with a 2016 Ducati Diavel!!! What does that tell you people??? Absolutely amazing service and having Jen an Kelly helping me get that bike--great job to them both!! Jen, glad I was your first sale, with that great attitude an personality, you're gonna be selling bikes on a regular. Extremely happy with how everything went down. You all need to buy your bikes here!!! read more

GO AZ Motorcycles - Peoria - Motorcycle Repair Near Me - Peoria, Arizona

This dealer advertises a price which they then markup using ridiculous charges i.e. $400 for documentation(not reg/license) . They also wanted a prep charge of $400 for a bike on their showroom for 1.5 yrs(453days to be precise). So I was lured in by a $1547 discount off MSRP on a 2019 new bike, but their freight, prep and doc fees put $1300 right back on and they took the Factory incentives...LoL. Don't know about you but this is how dealers end up being called Stealers! I recommend you find a dealer who is more honest, they are out there. I gave two stars instead of one because they were polite and friendly as they tried to take advantage of me! read more

Got a 2013 triumph Daytona 675R, sales and management were awesome. Very competitive prices. Ride now Peoria/Goodyear dealerships are garbage in general, but especially in comparison to goAZ west. It's used inventory is in the front and you'll find some cool stuff. It's the only place I've seen where you can see Ducati's, triumphs, BMW's, AND Zero(the electric brand. All in all I had a great time. read more

About a month ago, I started the search for a motorcycle. I started with a Google search for Motorcycle dealerships and Go Az Motorcycles was the first one I came to, so I found the bike I liked, filled out the needed information and received a call the next day. I spoke with Jennifer and she was VERY helpful and was able to answer all my questions...From the first phone call, to the final handshake after the deal was made, the service was perfect...no pressure and made for the perfect motorcycle buying experience. Thank you Go Az Motorcycles and especially Jennifer for getting me back on the road with a motorcycle that is perfect for me and for treating me like person and not just a sale. read more

I have been shopping at this store since it's grand opening. Recently I was in the market for a new bike so I headed over once again. My long term sales person is Jennifer. She is always super to work with and never pulls any "salesman ship" business on you. She is totally straight up with you, friendly and knowledgeable. She works well with Shawn and the two of them make a great team. I actually ended up buying a used bike from a private party. No one in the store held any ill feelings and were happy for me and my bike purchase. Of course they will be doing all maintenance and servicing on the bike as well as any accessories. There is no doubt I will be back in the future. Thanks Jennifer for all your hard work. read more

Brought a couple of apparel here. I love ducati brand apparels and they do have a decent amount of em here. I also love the place really inviting and customer services is really good! read more

They don't know crap. Sent my bike there for two weeks to get some simple bolt extractions and for them to fix or replace my idle adjuster. After the first week they came back with "nothing is wrong with the idle but we want to tear apart your top end for up to 2k because of a ticking noise". I obviously didn't go through with that so after I waited another week for them to rebuild my carb I went to pick up my bike only to find it felt like absolute shit, wouldn't start or even try to turn over at all, when they took it back and got it started after cleaning out the carb the guy walked it out reving it to keep it running but as soon as he stopped it died andd that's right. It wouldn't stArT. He tried telling me to just start it in gear and ride off but yeah I couldn't even do that so he took it back to work on it more and they adjusted it so teRribLy that I didn't recognize my bike when it finally started. Had no compression at all, the idle was still high as hell, and when I came to a stop the idle would take forever to go down. Just an all out shit show of a bike at that point. Got it running somewhat normal yesterday morning to where I can kinda confidently ride it but after filing for 30 seconds it died. Thank you once again GoAz read more