TopGun and their new merged collaboration partners called Wednesday to make good after Monday's…read moresystematic issues with call service and automatic scheduling platform. Willard Air, Heating, Plumbing, Electrical came out this morning for full system review, AC & furnace system components. Brilliant work; very thorough report walk-through with photos. Impressively professional and thorough. The guy George was awesome. They complemented the check up, up front. There aee some good catches that we can get fixed today, and extend the life of the compressor. Heartily recommend. We also joined the membership program to get on the bi-yearly checkups for AC and furnance in preseason times. Incredible turnaround! Well done all!!

Top Gun was such a great company, but they sold to a company named Willards who has completely…read moredestroyed this company. Willards should be ashamed of themselves....but they won't be because they are shady and have dragged Top Gun down to the gutter with them. I've had nothing but negative interactions with them since they sold, but I keep trying to give them a chance because of how awesome they used to be. I'll just address the latest one. I called them out to service my mini split. The Top Gun tech that came out was great. But couldn't find the problem because of course the mini split started acting right when he came out. A few weeks later, it started making a noise while it was off. I called again and they sent a guy from Willards. This guy (I won't say his name) told me that my levels (that were just checked a few weeks prior) were low. I said how is that possible. He said there's a leak and it would cost over $800 to find it. So I called the office to complain and the office called him. Mysteriously, the levels "returned to normal". I told the office I didn't feel comfortable with this guy, but they assured me everything was fine and let him complete the work and they'd give me $50 off for the "confusion". This guy proceeds to take my mini split apart and says that my fan was caked with dust (it was) and needed to be cleaned. I asked him to clean it and he says that he doesn't work on mini splits and doesn't feel comfortable doing it. Ummm then why was he touching it in the first place! So, I called the office back, they said they'd send a mini split specialist out on Thursday. Thursday comes and goes and no one shows up. I called Thursday night, talked to what I think was an answering service who said they'd have someone call me Friday. No call. Today, I called again. Now it's some AI answering system answering the phone. The system said they'd have someone call back. Again...no call. I'm livid. This once great company sold out when they sold and now I can't stress enough to stay away at all costs. The original Top Gun techs were awesome and you could count on them. The ones remaining need to leave before Willard's damages their reputation like they did Top Guns. It's very sad what has happened to them. Ever since they were sold I've had nothing but trouble with them.

We had a great experience with our technician, Brandon. He was incredibly hardworking and…read morecommunicated clearly throughout the entire process. He spent nearly 1-2 hours on a Sunday thoroughly diagnosing our AC issue, only to discover it was actually an electrical problem outside of his scope. I really appreciated his honesty. he didn't try to patch something up just to charge us more.... Instead, he pointed us in the right direction and helped us understand exactly what needed to be done. Even though he couldn't fix it himself, he still spent extra time helping, and the visit was only $39. No surprise fees, no pressure!!! Phew! Once the electrician came out, the AC was up and running again. We're so thankful Brandon helped us get to the root of the issue.

My AC went out Saturday night so I made a yelp project and instantly got in touch with a lot of AC…read morebusinesses in the area. I chose Comfort Land because I related to who I communicated to and was able to establish good communication with them at a, albeit weird hour (Saturday night 9pm). The person I talked to, Will, was very upfront about the pricing. The price was 49$ for a diagnostic visit. I also asked if there was a cancellation fee in case the AC worked itself out, no cancellation fee, and he also recommended some YouTube sites to see if some of the basics could be ruled out on the costumer side. I appreciated that and after doing some price comparison with 2 other companies, one of which tried to upsell me on a yearly plan, I decided to go with Comfort Land. I confirmed the appointment time on Sunday and on Monday they came early afternoon. I was not here when they originally came and my husband interacted with them, he had a favorable opinion. I had done my own research that morning and realized that the problem was likely inside the house since the outside unit was spinning normally and the refrigerant line was cold, but nothing was blowing in my house so I thought it was likely a motor blower issue. they confirmed that they found that the motor blower was not working. they also said the auxillary drain pan was very rusted (like around 2-3 feet of rust on the pan) I like that they documented everything very well and showed and emailed us pictures of what they found in our attic. I felt very comfortable and confident that they were honest and did a good evaluation. They called and had a motor blower and new drain pan delivered from their storage facility and I think the two of them waited outside the house for like 90 minutes for it. I think they came around 1pm, and left around 5 pm after installing everything and left after they made sure the AC was working, including measuring the temperature that came from the AC. In regards to the pricing: It was 2600 to replace the motor and change the drain pan. I did a search on HVAC subreddit and it seemed like that price was reasonable. My husband and I are very grateful for their prompt service, their handwritten evaluation that not only evaluated the immediate problem, as well as overall health of the AC system we had and the degree of wear and tear on some of the other parts. I feel comfortable recommending this company to friends and other people. Please keep up the good work everyone!

The AC in my house, over the last few weeks, had been slowly deteriorating- keeping the house…read moreeventually at around 86 on a 108 day. I emailed Coventry and Gattis on a Sunday (7/20/23) and they called me back the next morning to schedule an appointment. Cedric came out that day and worked on my system for about two hours on a very hot afternoon. He was cheerful and professional despite climbing around my infernal attic and the hot side yard. Problem fixed with ample explanation and he was on his way. The price was nice for the work I got and the outcome. It's no wonder that people around here give this company high praise. They do local businesses proud and are a great example of Texans watching out for Texans.

STORM made the process of getting a new roof after a hail storm seamlessly. Very professional,…read morethey were fast on getting the new roof and it looks really great. Highly recommend STORM.

Great job repairing my leaking AC unit and enhancing the drain system to prevent future leaks. They…read morewere fast, transparent, and friendly. I'll be using them for my future HVAC and plumbing needs.

Excellent job! I am very satisfied with the replacement of my outside faucet. The technicians,…read moreJonathan and Diego, were very knowledgeable and helpful, explaining the work they were going to do step by step. The cost was right in the range I was expecting. I will certainly use their services again in the future.

No one wants to have to call an AC repair company, especially in the Texas summer heat, but if you…read moreneed to, call Nicks. The fan on my outside unit stopped blowing and after failing to diagnose the problem myself, I called Nicks. Great customer service upfront and I got the incredible Chris to come out and help. Turns out the contractor failed and Chris, being his amazing self, showed me what was wrong, how he figured it out, and more. I honestly cannot recommend Nicks enough. They're honest, kind, and fast, and will continue to be my AC go-to's.

Well unfortunately Nicks Air Service is gone and has been taken over by Dun-Rite which is a fairly…read morelarge company.. I needed service on my A/C unit Dun-Rite showed up with 2 service trucks and 2 Tech's /salesman they did troubleshoot it and then proceeded to show me my new system options$$$$ Sorry I like the small local guy that gave me outstanding service and a price that didn't brake the bank.. Dun-Rites technicians are nice and professional, and can't comment on their work, because none was performed..

I called them, they were super professional. Had an availability the same day showed up on time…read more Super friendly found the problem within minutes. Understood what was going on. And was able to get the unit up and running in no time highly recommend these two guys to get the job done super fast with a fair price. They are super honest. Highly recommending these guys for any type of AC work and heating. They definitely earn my trust and respect. Definitely recommend these guys to everyone I know.

From the owner: When you choose The Go 2 Guys Heating and AC, you're getting dedicated professionals who care about…read morethe work we do and the people we serve. We look forward to meeting you! We want to earn the badge of being your "Go 2 Guys".

Scott, with Diamond, was the only one out of three different companies that actually looked for and…read morefound the root cause of some temperature imbalances and humidity issues that I had prior to being hired for the AC replacement that I needed. He even put in writing that if correcting the duct work didn't solve my issue that they would do whatever it took including installing a dehumidifier at no additional charge to make it right. Diamond was professional, prompt, and delivered as promised. I would highly recommend them.

I've relied on their services for over 8 years. Recently they replaced a whole upstairs AC unit…read more They are reliable, quick to respond, provide fair quotes, and let you know what the problems are and walk you through the options. These are the folks you call when you want it done right and don't want to worry about your HVAC system and there is very little more important than air conditioning in Texas during the summer.

I came home Friday Afternoon (10APR26) to find a puddle forming in my garage. My water heater of…read moreover 16 years had finally given out. To Rescue Air's credit, they had been warning us each time they came out for HVAC Filter rotations. Thankfully, Rescue Air's ace plumbing expert Mr. Phillip Blystone was dispatched to my home to assess the situation. Within minutes he identified the issue and immediately started to work out a plan and arrangement my family could manage to cover the expense of the Water Heater replacement: the source of the leaking problem. Rescue Air has a very long history of working with my family since we've been in this home (2016), so that level of service is a given these days. But that's not the complete reason for the 5-Star rating. The next day, now with a working heater, my wife and I discovered that a leak was still present in the Garage. Upon calling Rescue Air to let them know what was going on, Mr. Blystone responded swiftly to our location to triage the leak. Using both his advanced equipment and intuition, he found that in spite of the solid repair and replace he and his team performed of the water heater, a leak was sadly missed during the initial assessment. Most other business would likely have tacked on a "not-our-problem" sort of response to this. However, Mr. Blystone and by extension Rescue Air are not your normal type of company. With careful consideration of the economic circumstance of the recent repair & purchase, balancing years of customer loyalty and being a genuinely saint, Mr. Blystone proceeded to isolate and resolve the leak (a small puncture hole in the T-pipe hot-water line leading from the heater) pro-gratis. Completely unexpected, but definitely much appreciated! It goes without saying it would be extremely foolish for my family to consider doing business with anyone else in the Dallas Metro given Rescue Air's track record with our family. The value lost would be far too great. While I hope to not need their services as often as recently, I definitely look forward to working with them and Mr. Blystone should the need arise again.

I believe the other negative reviews to be spot-on. Be very, very careful with this company…read more They came in to give an estimate for one repair, but that turned into a big, scary report of all the issues, pointing strongly at a completely new system. Ok. They had photos. Their explainations sounded reasonable, especially when coupled with the photos they quickly flashed through on their tiny phone. So, I told them that we would likely move forward, but I require two things - a copy of all of those photos, and two estimates, one for what they wanted to sell me, and a separate itemized repair list. I got two estimates - one for the original they were pushing, and another for something MORE expensive. No itemized list of repairs. No photos. When I reached out in email, they wanted a phone call. There is almost always a good reason for not wanting to leave a record via email. But, $15,000-ish for a new 5 ton unit, with no new duct work... yeah, you'd better *really* back that up. They could not (would not?) I now have to suspect that thier photos were doctored in some way, maybe even not all of my unit. Who knows? Who looks inside, like that? And, I suspect their reason for not sending me copies of those were dubious. They also pressured the sale claiming that "prices go up next week for Summer." Sha. Ok. This was in March. Good luck with these tactics. Not for me. If you want to give them enough rope to hang themselves to find out for yourself, just act ignorant and as excited for a new unit as they suddenly are to sell you on it. You'll see. It'll cost you $120 for the scammy diagnosis, though.

TLDR: Highly recommend. Entire process and experience was fantastic. Alfredo was A++++…read more We had a 9 year old HVAC that was dying in 2023 and called out numerous companies to quote and diagnose for possible repair. We had to deal with a lot of salesmen-y type of people that didn't feel honest. Quoting huge numbers and telling us our AC was definitely going to die any moment. Telling us we had to buy these huge expensive replacements. We knew it was going bad, but the experience we had with the greasy salesmen techs made us decide to wait for it to fail before trying again to find someone good. It finally failed May 2026. I did my research again and found this company. The reviews were great but I was still really nervous because of our last experience. Called them out, fully expecting to go through the process of calling multiple people before finding someone. However, Alfredo was immediately different from the others. He is such a kind and personable person. What a great first impression. If you are able to ask by name, I suggest ask for Alfredo. He arrived exactly on time, too. He didn't feel like a salesperson at all. He felt honest and genuine. He gave us all of our options. From repair to full and complete replacement and everything in between. He discussed with us the pros and cons of each option. It never felt like he was pushing us one way or the other. It felt like he just wanted us to have a working AC that worked for us, period. He also spoke equally to both my husband and I. Many technicians tend to only speak to my husband which is annoying since I take care of most of the home management. Previously we were told we had to do this super expensive option to keep our upstairs cool but Alfredo told us we likely didn't need it, and if we did, we could have it added later. I knew right away we didn't need to have anyone else come out. We chose them and they were able to install our new system same day. We left the house, and they were very respectful of our house while they were here alone. They cleaned up after themselves and locked the doors behind them. He said they would likely be done around 2am and they finished at exactly 1:59am! We had a Lego display on the wall that I'm guessing got bumped (I forgot to remove it before they arrived so that was my bad). Some pieces fell off and broke apart and they put them all on the table. I've knocked that thing off myself and finding those scattered pieces is annoying. No missing pieces at all. I was impressed by this small thing. Just another example of the care and thoughtfulness of the crew. The AC is incredible. I'm very happy so far with our choice in system and in who we picked to install it. I don't feel bamboozled or taken advantage of in any way. Highly recommend! Very glad I found them.

Our AC went out on a summer day. Our usual AC repair office was booked until the next day. We…read morereached out to Prime and they sent Morgan out to help that evening. There was an issue with the wiring and it was a process of trial and elimination to solve the issue. Morgan came out the first night and was able to get the unit up and running with a trial fix. Dean came the next evening for some re-wiring and a more permanent solution. There was a complication but he stayed later to get the AC up and running again. The pricing was very reasonable. The employees were friendly and explained every step of the process. Thank you to the team at Prime!

Horrible service!!!…read more We scheduled a Friday maintenance appointment with Goat Air and set aside time to be available during their service window. At the last minute, they texted us to cancel, claiming an "emergency repair." When I called, the story changed, they admitted they took a bigger, higher-paying job (full heating system replacement) and pushed us aside, told us either cancel or reschedule with them. They didn't even bother calling back, just sent a text canceling after pretending to "sort things out." Completely unreliable and unprofessional.

Good quality fast service. Fixed our hvac drain issue and charged us a reasonable price. Have…read moreadvice on other hvac opportunities.