The Wife and I walked into this place while walking back to our hotel after we finished eating…read morelunch and Im glad we did. We were greeted by Lee , the sweetest little lady that was not only very informative but also very personable. She shared her life story how she came from her country to Oahu on spring break to party and loved the island and never left, even leaving her boyfriend behind. Great story! She had us laughing and even exchanged personal phone numbers. My wife emailed her a picture of us and she put it on her wall behind her. Lee told us what packages were a rip off and what packages were worth the money. We ended up booking the Stars and Stripes package. She saved us money by telling us other sight seeing spots without needing a guide and that way we won't be rushed with a group either. This lady actually cares about making you happy because she wants you to be a repeat customer not just take your money and never see you again. This business does close early so check their hours. There is some free parking on street but if you cannot find free there is a lot nearby that you can pay by the hour. I really recommend this business and look forward to her visiting us here on the mainland or us visiting her there. Prices are not the cheapest but experience was well worth it and the peace of mind was priceless, unlike buying from vendors on street that WILL rip you off.

Upon arriving to Honolulu airport Budget rental car, the kind lady at the counter recommended this…read moreplace and it sure was a great deal ! For $89/person... we were able to get the following 1) Bus will pick you up from hotel and take you to Waianae Bay 2) Board the Boat and travel approx 15 min to where the spinner dolphins are located. 3) Snorkel at the Bay in 2 locations with a professional diver 4) All inclusive Lunch ( Huge Hawaiian Burger, with drinks and fruits) 5) Great views all around Staff was wonderful and friendly. They also take pictures for purchase as well while you are in the water and also on the boat. Great experience and very affordable. Will last the whole day (7am to 4pm) so bring alot of sunscreen.

First time here, my friends and I decided to take a trip to Japan with Panda Travel. It's a family…read morerun business. Everyone in the office is related. Met Patrick as our Travel person, also Daisy the manager helped too with our trip. Everyone in the office tried to help ... Elena the sister to Daisy helped too. So accommodating! Aloha, Derek

Enjoyed our first trip with Panda so much that we booked a shopping trip to Tokyo. Our guide was…read morePatrick and he was so wonderful! He answered all our questions, helped us get to places we wanted to go in our free time and he was always so patient and kind! The shopping tour was a shoppers dream in speeded up motion! Loved everywhere we went and wished we had had a little more time at each place but speed shopping is my forte so I definitely filled my suitcase!! I've share my Panda travel experience with all my friends and I hope I will get to book another trip this year with Panda!

Our driver Lola was amazing! She made the ride fun and is very informative. We took the bus to…read morePearl Harbor and enjoyed every moment of the ride. I only hope that next time we are in Waikiki and decide to take a tour we have the pleasure of having Lola as our driver.

Marlon was the most amazing tour guide ever! I've done many tours, and this was probably one of the…read morebest tour experiences ever. Marlon was funny, knowledgeable, patient, and welcoming. We did the Grand Circle Island and Haleiwa full day tour...I absolutely recommend it, especially if you don't have much time because it covers many of the most popular attractions in Oahu. The bus was also super comfortable with good AC and an immaculate bathroom in the back. If I could only choose one tour in Oahu this would be it. It highlights everything you need to see on the island. Mahalo!

I don't know if the mix up was on the Hawaiian Air portal or with AAA Titanium Limo Svc, but in…read moreboth directions (from & to the airport in Honolulu) we had multiple drivers trying to confirm pick up - the day of service. No contact prior to the day of service. I requested & prepaid for an SUV due to our luggage. We were picked up by an older model stretch limo (we wonder if it would make the tune at the HHV entrance- he did) & we had to walk a mile to get to it. The driver was in great shape apparently & practically ran to the car - we are not & couldn't keep up. For the ride back to the airport later that week, after confirming twice (once I called the phone number & was told it was not AAA Titanium, but when my husband called back someone else answered & confirmed for us) we waited where we were told & had to call again to find out where our driver was. He was 5 minutes away due to traffic. When he arrived in his minivan it was a taxi service! We were warned that there are scams trying to get you to pay again. We were fortunate in that these people did have our prepaid reservation, but it sure felt like a scam. We paid $140 for round trip service in an SUV. We could have paid less than $80 for a taxi round trip. Never booking transportation through the Hawaiian Airlines transportation portal again! Live & learn.

Booked in advance and had paid in full for a 5:00 AM pick up time. No one came to pick us up to get…read moreus to the airport. When I called the number provided for the driver, I got a voicemail. Had to get the hotel to call a cab which, luckily, was very close by and they were quick. I got onto customer service with Booking.com and they also got the voicemail. Booking.com was very helpful, apologized to me (not their fault) and said I would get a refund. They also said they have had a lot of issues with this company. Don't book with them.

My wife and I recently booked a Pearl Harbor tour with Polynesian Adventure Tours, and while there…read morewere definitely some positives, the overall experience left us feeling rushed and wanting more--especially given the cost. The Highlight -- Leo the Tour Guide The best part of the entire day was our driver and guide, Leo. He was kind, informative, and thoughtful from start to finish. You could tell he genuinely cared about the guests and took pride in sharing the history and making the ride enjoyable. He truly set the tone in a positive way, and he deserves recognition for that. The Biggest Issue -- Time (or lack of it) The main problem with this tour is simple: everything felt rushed. We arrived at Pearl Harbor National Memorial around 8:25 AM and immediately started moving. By 8:27, we were already trying to quickly go through the USS Bowfin Submarine Museum & Park. We barely had time to walk the submarine itself and didn't have any time to explore the museum building before needing to head across the complex for our 9:15 AM call time for the USS Arizona Memorial. Even though we were on time, we were initially placed on standby. After realizing we might miss our 10:40 AM bus return, we had to speak up just to get onto the correct launch. Because of that, we missed the 20-minute documentary that plays before visiting the memorial--which is a pretty important part of the experience. The memorial itself was meaningful, but the visit is only about 15 minutes, which felt surprisingly short given the significance. Ford Island & Missouri -- Not Enough Time Next, we headed to Ford Island, where we had lunch and visited the aviation hangars. These exhibits were good, but again, time was limited. Guided tours weren't clearly explained, and it felt like if you joined one, you'd miss seeing other areas entirely. The biggest disappointment for me was the USS Missouri. This was the main attraction I had been looking forward to my entire life. I could have easily spent half a day exploring the ship--but instead, we were rushed through it. I didn't get to fully experience the areas I wanted, missed out on exhibits, and didn't even have time to properly explore or enjoy the ship at my own pace. On top of that: We weren't informed ahead of time that the front turrets were under restoration It started pouring rain toward the end of our visit, and we got soaked The rushed schedule meant we didn't even have time to browse shops or grab anything onboard It turned what should have been the highlight of the day into the biggest letdown. Suggested Improvement One major area for improvement: transportation logistics. There were multiple hotel drop-offs at the end of the day, which took about 1 hour and 40 minutes before we even reached our stop. When you factor in pickup time as well, that's easily 2.5-3 hours of the day spent just driving. If the company reduced the number of stops to 2-3 max, they could significantly cut down travel time and give guests more time at the actual sites, which is what everyone is really there for. Final Thoughts This tour has potential, and Leo was outstanding--but the overall structure made the experience feel rushed and, at times, stressful. If you: Want to take your time Are a history buff or military enthusiast Or want to fully experience each site ...I would honestly recommend visiting Pearl Harbor on your own. You'll save money (around $500 for two people in our case) and have the freedom to explore at your own pace. Great guide, but the schedule needs serious improvement. - Dr. Rick

Don't bother with this group…read more We booked a tour with them to see Spouting Horn and the Waimea Canyon on Kauai via Disney Cruise Line (we were on the ship). Let me be clear, Disney was not responsible for anything that happened on this tour. First, the bus (think Greyhound sized) was 45 minute late arriving. Then, even though the tour had been advertised as "no wheelchairs or scooters," there were 2 on this tour, 1 of which was able to be folded up and stowed, but the other required the use of the lift, which the driver didn't know how to operate. Turns out they were short on drivers and flew her in from Oahu that morning... Once we were able to leave, we got to our first destination (Spouting Horn) after about 20-25 minutes. During this time, our driver ground gears, stopped suddenly and generally had issues driving the bus. We were then told that the brakes had failed (!!!!!) and that the company was sending another bus to replace ours. This took an hour. Several people (including the person in the powered chair) elected to bail and head back to the ship. Wish I'd known that was an option. We endured, and ended up finishing the tour 2 hours after our scheduled return time, but still in time to make all-aboard. The driver was just that - a driver. She was NOT a tour guide and didn't know much about the area, the stops or seem to be terribly concerned with the fact that we were on a schedule. Suffice to say that we checked with the excursion desk to make sure none of our other tours used this operator. Epilogue: Disney Cruise Line did their best to remedy the situation by refunding us half of the tour cost. We also recommended they reconsider this company for future bookings.

Booked via Viator (TripAdvisor) for a Diamond Head Shuttle and Malasada tour. This cost covered the…read morepark admission/reservation, and pickup from Waikiki hotels for a sunrise tour. My pickup was at 5:10AM, provided a sticker to wear indicating you were with the BWT shuttle tour, and we were in queue at the front gate before it opened at 6:00AM. Sunrise was around 6:15AM as you made your way up to the top/crater rim. Getting the early start was smart, as by the time we were coming down there were definitely more people on the way up. This was not a guided tour, but our bus had about 20-30 people (mostly Japanese tourists) and we were instructed to meet back at the bus at 7:20AM to return back to Waikiki. You basically had just under 90 minutes to complete the hike, including stops at lookout points or for photos at the summit. Our guide on the bus did give recommendations when it came to the stairs as well, in English for the three of us mainlanders, and in Japanese for the rest. At the end of the tour we were also provided a malasada from Leonards (sugar, no filling)! Sweet! Not too hard to find our bus again at the end. The email and text confirmations, pickup/dropoff, and drive were all smooth.

The staff at the office was exceptionally kind. I had a wonderful time in Hawaii not only thanks to…read moreBWT, but also because of the Aloha spirit.

My family and I got our China "L" Visa through Air and Sea Travel without all the hassle to go to…read morethe nearest consulate in person, which is in California. So that means no need to spend more money to fly out there if you live in Hawaii!!! The process was fast and easy. It took about a month to receive our visa. We worked with Ina Lin. She was very helpful and answered all of our questions. I highly recommend them if you need to apply for a Chinese visa! And eventually will book a travel package in the near future!!

I've traveled all over Asia during the past 20 years and so far had the best experience with Air &…read moreSea Travel. Compared to other travel agencies I've tried... Air & Sea Travel seemed to always give me the best "bang for the buck". They manage to find the best hotels and restaurants one can find at a fair price. So far the Air & Sea Tour Leaders who accompany the group on the tour have been courteous, organized, and careful. They look out after everyone in the group and always give helpful "heads up" suggestions about the place we are visiting next... and sometimes suggest what items are good to buy and bring home. I've done some Air & Sea tour packages going to Japan and China. I just recently came back from the Silk Road Xinjiang Tour and had a blast. For this tour, we had IMO the best local guide, her name is Risa. She spoke passionately about Uyghur culture and was one of the few local guides that I did not notice anyone falling asleep to on the bus (at least from where I was sitting in the back of the bus). In contrast with other different tours... the local guide will speak in a monotone voice and give text-book like lectures on the bus. People will then start to tune out and fall asleep. The company tour leader would then have to interrupt and tell a joke to wake everyone up. Pleasantly... this was not the case with Risa and this Air & Sea Xinjiang tour. The group also found Risa fun to hang out with on this tour. The Air & Sea Tour leader for this particular Silk Road Xinjiang tour, Derrick K., was outstanding and organized. He kept everything together like super glue and made things go as smoothly as possible. Having great local guides and tour leaders are what help make any tour successful. Actually... all of the other Air & Sea Tour leaders on my previous trips (Ryan, Mike, Derick S.) were outstanding as well. What I like about Air & Sea overall is that their tour itineraries are carefully thought out. They don't try to cram too much stuff into one day like other companies do as that can be tiring. Air & Sea tours give one the experience to try foods that are not usually found in Honolulu. I've been on their Tibet, Kyushu, Hokkaido, Harbin, Niigata, and lately Xinjiang tours. All were great. These Air & Sea tours have been a culturally educational and fun experience for me.

The Driver was outstanding! Her name is Kanoe! She was informative, funny and knew everyone's name…read moreon the bus. She also knew facts about every home country and state of every person on the bus. I would recommend this this tour line to anyone looking to have a fun and learn about Hawaii.

Oahu Hidden Gems Tour…read more We had such an amazing experience on our Oahu tour. Our tour guide RJ was absolutely hilarious! He was funny, welcoming, knowledgeable, and made the entire day fun and enjoyable for our whole group. RJ did an incredible job sharing the history, culture, stories, and hidden gems of Oahu. He didn't just take us from one location to another, he helped us truly understand the Aloha lifestyle and appreciate the island. He was patient, knowledgeable, and was able to answer all of our questions, and made sure everyone was comfortable and having a great time. The tour allowed us to see many beautiful parts of Oahu that we, honestly probably wouldn't have experienced on our own. RJ truly made the tour special, and we can tell he genuinely loves what he does as well as sharing Hawaii and its beauties with visitors. We are so grateful for his kindness, humor, knowledge, and positive energy. Highly recommend this tour, and if you get RJ as your guide, you're in for an amazing and funny day!