I give a one star to sales person Tobias. He brought out the wrong size shoe and I actually asked…read morehim if it was the size I requested. And I explained to Tobias his mistake and once again he brought me the wrong size shoe. And Megan brought more shoes out that Tobias didn't bring out for me to decide if I was interested. Tobias couldn't do the job and should be fired. I give two stars because of the customer service from Megan and I did find a pair of shoes that was what I was looking for. It wasn't the color i was looking for though.

Customer service is hit or miss at this store but today, I got excellent service from Kevin. We…read morewere shopping for new folding camp chairs and he patiently set up different chairs for us to try out. We got a great deal on some chaise lounge zero gravity chairs. He even pointed out one was broken and then called the Corte Madera store to reserve two for us. Major kudos for Kevin!

Mark was awesome and helped my dad and I before we went fishing at the lake! Super informative and…read morehelpful :)

Matt the owners stayed open for me when I needed him to. He Stayed back and waited 20 minutes after…read moreclosing up. The catfish at Scottsdale was catching fire. I did not want to leave for home yet then tried my luck and gave Fish story a call. Bam. Matt picked up and told me to keep whacking them. Came back to Scottsdale pond and as I am writing this. Ring ring ring, fish on. Another catfish on some lug worms/Nightcrawlers I purchased from Fish story. Just 10 minutes ago. Price and knowledge in local fishing spot is definitely worth a chat with Matt.

Rented ski gear here for my family. My rented boots were 6 year old pieces of junk and my son's…read moreskis were 18 years old! Based on advertised prices I thought it was cheaper than Sports Basement. When picking up the gear they add on an extra 10% for mandatory insurance and then charge sales tax. Sports Basement charges neither of these fees making Old Town more expensive. I wish I had just gone to Sports Basement. Sports Basement rents gear that is either current model year or max 2 years old with very knowledgeable employees and at the same or cheaper prices! I tried to support local, but I will not make that mistake again and will exclusively rent from Sports Basement.

If our family ever needs anything biking or ski related, Old Town is our first stop. All of the…read moregood folks at this shop are friendly and knowledgeable... our daughter grew out of her ski rentals this past season, they let us swap all of the gear (even though we had left her stuff up in Truckee) and we returned the extra gear back the following weekend. Super helpful and looking forward to getting all of the kids seasonal ski rentals next year!

Had a good experience recently selling my old revolver. Store manager Trevor was…read morecourteous, and offered me a good price for my revolver. All went well. Mike E.

I stopped by this shop at 10:3AM to complete a private party transfer, and the experience was…read moreincredibly disappointing. The store was empty, yet I was told they wouldn't process the transfer without an appointment--and they're apparently booked out until June. What made it worse was the complete lack of effort or customer service. There was no attempt to help, no flexibility, and not even a basic effort to engage as a customer. I was fully prepared to make additional purchases (like a case and ammo for my new firearm), but no one even asked. It felt dismissive and unprofessional. If you're looking for a shop that values your time or business, this probably isn't it.

First time here. They put the clearance swimsuits up front, which was so unexpected but…read moreappreciated. The longtime staff were really helpful and nice. The young clerks didn't quite know how to help, but tried. They have a good assortment of sports gear and cater to kids teams as well. Wish they had kids mirrored goggles. Appreciate the community support!

Every time we come here, we get the best service and best quality sports gear!! Love T & B!!read more

Clean family bathrooms, staff is kind, and there's lots of parking…read more The staff is kind and their pick up is always on time and accurate.

Went to Target this morning Feb 25 In Novato…read moreI walked over to the electronics dept Saw a employee and asked him about the Electronic picture frame Right away he said we don't have any. Finally another employee came out Who works in the department and he did show me one that was in stock. It would be very helpful if the employees of this store know their products. The first guy just blew me off. Might think about teaching your employees proper Customer Service and not blow the customer off

This is our go to place for Pokémon trading cards. The staff is incredibly knowledgeable and…read morefriendly, we never end up leaving without some great conversations. We may not always get a winning pack of cards but that's the luck of the draw. Their prices are definitely reasonable considering some of the experiences we've run into over the years. I highly recommend this store if you're looking for sports memorabilia, trading cards or anything related in that realm. A+

Extremely over priced! Especially in sports cards you'll be paying 100-300 dollars possibly more…read morefor a hobby box that you could find anywhere else for a much better price.

Good selection of soccer related gear, friendly staff (especially Winston - I think that's his…read morename), and this might be single handedly keeping the north gate mall alive.

The Coliseum rocks my (soccer) socks!…read more I was recently pure-pressured into joining the soccer team at my school. I finally caved in and decided to join. My good friend recommended the Coliseum to purchase my soccer gear and I had a great experience! The store is right off of the San Pedro exit on Highway 101 in San Rafael. It's a relatively small store, but they carry a large selection of merchandise. When I arrived, the employee working fit me for cleats. He was incredibly helpful and gave great suggestions for styles that fit my very narrow feet. I finally decided on a pair of Nike women's cleats, which were the last pair on sale (score!) He also helped me pick out a few pairs of socks and shin guards. I really appreciate all of the help from the crew at the Coliseum. I found everything that I was looking for during my visit and I plan to return for future purchases. If you're looking into buying gear in bulk, I was told that they offer discounts to teams. Check it out!