I was having a hard time finding an attachment for my Airwrap, so I called the store, but I wasn't even really sure what i was asking for. Alex took the call & was very helpful & patient. He definitely went above & beyond any of my expectations! If you need any assistance, see if Alex is there, he's so kind & definitely knows his products, so I'm sure he'll be a great help!! If you can purchase the Airwrap, it's a must buy! read more

Love this store. If you are in the market for any home appliances stop in and get to see how they work and the build quality. The staff is very welcoming and helpful showing how the different products work and what might work for your home. The prices might seem high, however, the quality and longevity of the Dyson brand is well known and as an owner of several of their products I can attest to that. read more

The store is great, kind of A flagship I think. They've always been super helpful, even helped me When they were out of stock in getting what I needed right away for my air purifiers which I love. Not super keen on my vacuum which didn't last as long as it should have for the price. I've downgraded and got something just as good from shark. read more

I always believed that Dyson Vacuum was a reputable company. But what I just experienced I am still having trouble understanding. I first bought a Dyson about 8 years ago. It w;s difficult at first because I couldn't push it. I called customer service and they explained how to fix it. I did what they said and it worked well. The time came for a new vacuum, of course I wanted a Dyson. In fact, I purchased the exact same model. When it arrived it had the same problem. It wouldn' budge. I looked for the gasket that I cut from the first one but there wasn't a gasket. I called customer serevice, the agent wanted to ship tha vacuum back to be modified. It was a crazy idea I thought, so I just did nothing. I called them this morning to see what I could get done. This person's name was David. I explained the issue. He was not the most empathetic man I have ever come across. I explained that I purchased the vacuum a couple of months ago and that I have not been able to properly use it. He said that it sounds like the vacuum and my carpet were incompatible. His recomenatiiom was for us to buy a new carpet. Needless to aay, I won't use them again. read more

Avery is amazing and she curled my hair with one of the curling iron and then she fixed my bangs for me with another tool. I'm coming back to buy them both. read more

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Annette is the GOAT!! I've played with my Dyson air wrap, and the diffuser is great for wearing my hair curly, but my 3C Curls wouldn't hold onto a blowout - at least not the way I was working. I made an appointment to come into the Dyson demo store, and to be honest, I was pretty skeptical that they'd be able to help - that the Dyson would be able to get hot enough to lock in a straighter hairstyle. But Annette came in the clutch! She experimented with a couple different techniques, and gave me a play-by-play on what **wasn't** working. The first brush (the round brush) she tried didn't work, and she explained why, and then pulled out another brush that was just magic on my hair. I love that she was willing to take the time in experiment to find what really worked for my hair. She taught me to do a section of my hair, and now it is a loose beachy blowout just like I wanted. I like now having options about whether to wear my hair curly or straight. Also love that the tutorial was free, that was a great value. So excited to go home and use my Dyson now!! read more

Dyson - My natural curly hair on the left, and the blowout I did after the Dyson tutorial on the right. - Appliances Near Me - Los Angeles, California

I spoke to representative Andy and I appreciate his help and interest in helping me! Shout out Andy for encouraging my purchase of the straightener! Haha read more

AMAZING SERVICE. Best store in town. Highly recommended. Solved all questions and carry a lot of items in stock. read more

Dyson - Appliances Near Me - Los Angeles, California

My experience at Dyson has been truly exceptional, and that is largely because of Avery. She has assisted me on multiple occasions, and every time she goes above and beyond to ensure I have the best experience possible. From the moment I walk in, she is welcoming, attentive, and genuinely invested in helping me find exactly what I need. I've purchased several items with her guidance, and her product knowledge is incredibly impressive. She takes the time to thoroughly explain features, benefits, and differences between products, making the decision process easy and stress-free. I never feel rushed or pressured, just supported. Avery's professionalism, patience, and dedication to excellent customer service truly stand out. She is a huge asset to the Dyson team, and because of her, I will absolutely continue shopping there and recommending the store to others. Thank you Avery!!!!! read more

Got a gift for my girlfriend on 8th of March and Alex helped me out with some advices of the product to use! He did a great service and overall the store has a great product with price worth of money! Alex is the best read more

Dyson - My gift with new straightener inside - Appliances Near Me - Los Angeles, California

I called multiple times to assure I don't get confused. Alex stayed phenomenal during the entire process, he made me be proud of my purchase, has was very knowledgeable with the selections they offered. I got extremely high value from hearing how amazing these products were. The selection here is so incredible here too! I could have purchased from other competitors but I choose to go with the store because of Alex, he understood my needs and made sure I felt apart of the Dyson brand experience. When you hire people like him, clients get their needs covered in excellence. I left here understanding the big difference between my other original options. Thank to Alex, I don't regret spending my money here. I went with the v11 Dyson, with a bigger canister it was exactly what I needed. I'm so delighted with this experience, I highly recommend!! Alex makes you feel seen and he understands the importance of extreme excellence. He was so helpful. Dyson is doing something special here by hiring someone like him. He is an asset to this business that makes me consumers like me look forward to my next shopping experience! Thank you so much Alex and Dyson!!! The parking here is good, around the holiday, you can't go wrong with their sales. A perfect place to shop. Their store was clean, there was a demo before I purchased (made it easier for me to understand my purchase)! Ask for Alex, even if you call over the phone, he will help you with excellent experience!! Thank you so much. Free parking for an hour*** read more

Amazing store and people! I love Dyson vacuums and the people make it even easier to buy them. Totally worth it!

Came in. Told them I wasnt looking to purchase; just had questions. Guy who helped me was knowledgeable and I didnt feel rushed. I'll be purchasing one of the air purifiers online. Didn't get the name of the gentlemen who helped me, unfortunately. read more

We went to buy a fancy hairdryer and Alex was incredibly helpful. He not only helped us choose the correct product, he also helped us save us more than $100 with a discount for trading in an old hair dryer! 10/10 service. read more

Avery was sweet, patient and very informative. She helped me pick between the ID and older version. Thank you read more

Dyson - Appliances Near Me - Los Angeles, California

Amazing service. Alejandro was very helpful and took care of all my needs. He explained the vast selection of products they offer very well and made my choice very easy. read more

Dyson - Air wrap ID - Appliances Near Me - Los Angeles, California

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I came into Dyson to ask about their blow dryers. I've had mine for years and I wanted to see if they had any new ones worth an upgrade. Annette greeted me and was super helpful and answered all of my questions. I didn't purchase anything this time around but when I do decide to I'll make sure to come back to this store and ask for Annette! read more

Alex was amazing today! I came in regarding my Dyson air wrap malfunctioning. He explained in detail the reason behind it malfunctioning and how to prevent it from happening again. So happy he was the one who helped me out! So sweet and thoughtful. read more

Dyson - Appliances Near Me - Los Angeles, California

Avery helped me solve the issue and she is great!! Highly recommended and great service here! read more

Dyson - Appliances Near Me - Los Angeles, California

F*** Dyson, seriously. I've spent over $1k on this awful purifier humidifier, that has only left me mold and a rancid smell in my home. They offer no repair centers locally or any in-home repair, in LOS ANGELES. I was told to bring the machine and ship it back myself. I can't even lift this machine, as I told them, I'm not physically able due to a medical condition. They could seriously not care less. Their solution was to have me purchase a new one for 20% off. Are you kidding?! I just bought a brand new filter this week, for $90 and it already says I need a new one. I've cleaned it with the powders they have, I've scrubbed it, I've tried everything. Nothing works on this ridiculously overpriced machine. This is totally unacceptable and I'll never purchase something from them again. read more

Incredible service from Andy! We needed assistance with an attachment and he was super helpful and friendly. Thanks for a great experience! read more

I stopped into the dyson store at westfield century city and was kindly greeted by Alex. I told him about issues with my dyson airwrap and he took the time to listen and helped me troubleshoot! Now my dyson is working good as new again! read more

I wanted to explore the new products at the demo store. Stephen greeted me and made sure I had all of my questions answered. A big "thank you" to Stephen for sharing his knowledge & kindness! read more

Walked in the last 20 minutes and the first employee was not very welcoming at all. We walked in ready to purchase two vacuums but wanted to test them out and we were ready to walk out right away. LUCKILY Stephan came out to help! He answered all our questions, demonstrated, gave us his honest opinions between the vacuums, and everything. Didn't seem to care that we walked in the last 20 minutes before closing. He did not rush us or anything. We definitely stayed because of him and left happy with our purchases! He was amazingly kind and helpful :) THANK YOU STEPHEN! read more

I was having an issue with my machine and I called the store to get some help. I was really lucky to have Annette answer the line. She was super friendly and genuinely seemed to care. She steered me in the right direction and we fixed the problem. My partner and I had just been saying before I called that maybe we try a different brand once our vacuum finally dies, but honestly her customer service reminded me how great the company and people are. After the call I told him "never mind, we're sticking with Dyson." read more

Dyson makes some fantastic vacuums and blow dryers, but what made our shopping experience great was Annette a sales person who helped us the other day. We will be coming back because of her help.. read more

Alex/Alejandro Perez was so so helpful!!!!!! I have to say first it's so much different buying in store than internet ! I gotta say prices are better than Costco and you get more value. He had explained it to me all The way with a smile, I'm so so happy I got the v15. It was easy smooth and most importantly it's nothing to compare to! There are so many models options to select but with Alex there was no doubt. Thank You Alex for the great service! read more

Terribly disappointed in Dyson Customer Service. I had purchased a Dyson Supersonic Professional Blow Dryer (very expensive - over $500). I used it occasionally and it started having issues (not turning on) after about 18 months. The problem got worse during the next 6 months and I contacted Dyson. The person told me to clean the filter, which fixed the issue for a few weeks. Then the problem (not turning on) continued. When I contacted Dyson again, the representative told me that my product was out of warranty by 2 months. I explained that the problem had been happening less frequently during the warranty period. After several calls, they refused to repair the blow dryer, or replace it with a new one. Instead they finally agreed to provide a replacement blow dryer - a less expensive model and it was refurbished. Very poor customer service. Very poor by Dyson, not standing behind their product. The right thing to do would have been to either repair my blow dryer or replace it with a new one of the same model - particularly if they did not have the same model in a refurbished version. Will no longer buy Dyson products or recommend them. read more

Dyson Century City is a nice demo store that shows off the beauty tools, fans, and vacuums, and associate Annette was extremely helpful and friendly for helping me out with my needs for my Dyson vacuum read more

Avery was super helpful in picking out products! Amazing! Super impressed with the service here!

Came to Dyson at Century City for troubleshooting my Dyson air wrap. They don't have a tech person here, but I met Alex and he was very helpful. He offered to check my device and help engraving my box too. Great customer service! read more

I came in looking for a replacement wand for my vacuum as they are sold out online. Alex was quick to greet me and went above and beyond helping me out. Really appreciate his great service and so happy to have the replacement wand. read more

I never leave reviews but I stopped by Dyson today in need of assistance and Alex was incredibly helpful!! He was very knowledgeable about the products and provided such great customer service and help with what I needed. 10/10 . This experience makes me love being a dyson client/consumer even more! read more

Alex was a huge help in store today! He answered all of my questions. I will definitely be back. Thank you so much!

Fast service very friendly. Annette helped me from the century city store and I left with the coanda which is what I came for ! Very happy:)

Avery was supper nice with me. First time using a Dyson airwrap and she took the time to show me how to use it. Definitely come to this location in LA and she will take care of your needs. read more

Alex was absolutely incredible! Couldn't be more helpful. Makes me want to keep buying Dyson products because how well they take care of you. Thanks Again Alex! read more

Dyson - Appliances Near Me - Los Angeles, California

After a NEARLY TWO YEAR wait for Dyson online to restock the Digital Motorbar cleaner head for my V15 Detect (I have just been using the Fluffy Optic cleaner head on my carpeted rooms, which doesn't do a very good job), I walked into Dyson in the Westfield Mall to inquire what could possibly be the explanation for this. I was informed that the store does not stock spare parts, but Stephen was willing to listen to my frustration, as I was beginning to believe they might never supply a Motorbar head for my DY$ON V15, leaving it to be a shadow of the expensive, do-it-all vacuum I purchased a couple of years ago. Stephen then confirmed that the V15 Digital Motorbar was still "Out of Stock", and then let me know that there was another model of Motorbar that would be compatible, it only lacked the carpet height adjustment. I was relieved, then incredulous, noting to Stephen that, never in the two years I have continually checked the Dyson parts website did they EVER mention other compatible heads that WERE in stock. The happiest ending to this story? As I thanked Stephen and prepared to go home and order said Motorbar, still shaking my head over the terrible customer service issue with getting parts for this expensive vacuum, he tells me he will quickly place the order for me. He asked me to enter my name and shipping address, and as I waited to tap my card, he hands me a receipt for $0.00. Thank you Stephen..... you have restored my faith in Dyson customer service. read more

I had such a great experience at this Dyson store that I really wanted to share it....I came in with an issue with my vacuum, and Stephen went above and beyond to help me. He was friendly, patient, and genuinely focused on finding a positive solution. What could have been a stressful or expensive situation ended up being such a pleasant one, and it honestly made my day. When you invest in a Dyson, the products are amazing but customer service matters just as much. Stephen showed that Dyson truly stands behind what they make, and that they value their customers. In a world where customer service can often feel rushed or impersonal, he took the time to listen, explain, and help in a way that was kind and professional. I'm so happy with all of the Dyson products I've purchased and this experience validated that even more. If you're thinking of investing in Dyson, this experience made me feel extremely happy to be a Dyson customer. Not only are the products great, but the customer service (especially from Stephen) is outstanding. He really represents the best of what customer care should be, and I left with an even higher opinion of the company. Thank you! read more

Alex was great in helping my girlfriend and I fix our Dyson air wrap. We also came for the engraving, he was super nice and did the engraving so quick. read more