Termite review We…read moreare in the Whittier area and had a problem with subterranean termites under our slab foundation. After calling a few pros, we decided to go with Pal Pro pest control because of their honesty and professionalism during inspection. As an engineer, I am very keen to know technical details and the inspector was able to respond to my questions with confidence and a deep understanding of the problems. The treatment that we got at the time involved injection of termite stuff (likely termidor) around perimeter of home into the soil. This involved some drilling and injecting in areas near the perimeter of the foundation. About 1 year after treatment we saw some new subterranean termite activity. We called pal pest pro and they came out under warranty and reassessed the situation. We did some spot treatment but had some discussions about how we thought the problem may be deeper than anticipated. We decided to remove some of our LVP to investigate and we discovered some massive termite activity in our original hardwood flooring that was below the vinyl planks. We decided to remove all of our hardwood flooring and get the areas treated. It was a painful process but our termite team really helped make the treatment part easier. It's been a few months and we haven't seen any new activity. Only time will tell but I feel like we got to the root of the problem! I would recommend this company to my family and friends. They care about solving the problems and will honor their warranty in the event of any future issues. The treatment of subterranean termites is part technical approach, part dark arts and I feel like these guys got it all!

I have been their customers for 5 years and over the past five years, I had no problem until now…read more At first, we scheduled quarterly service on 7/28, and we waited for whole day with our front doors unlocked. Unfortunately, no one showed up and when I called the next day, the receptionist just simply told me that she moved the day to 7/29 without my consent. On top of that, she didn't apologize at all. I don't feel valued by them and when I canceled their service, they didn't even try to save the customers. Very disappointed.

Outstanding service! We had a bad roach infestation at our business and David came out quickly and…read moregave us a reasonable quote. He was very friendly, knowledgeable and professional. He gave us a great monthly treatment plan price and we are now insect free! He even set out some paper traps that work great for the little gnats and such. I highly recommend his company and you won't find better customer service! Look no further and call them for all your pest needs, you won't be disappointed. Thanks David!!

Wonderful Service!! Thank you David for the help today at my daughters house. He fit us in at the…read morelast minute and was so professional.

Jeremiah was recommended to me when looking for a pest control company to resolve some termite…read moreissues I was having. Jeremiah showed up on time and was very professional. He quickly assessed the issue and gave me a quote on the spot. He was very thorough and explained how he was going to resolve the issue and explained my various options. Didn't upsell and pricing was straight forward. I had concerns about using eco friendly products because of my pets, but he explained the pros and cons of each option. He was very honest and reliable and showed up again on the actual appointment on time and quickly did the job and cleaned up everything after he was done. It's been a few months now and the termites have not come back. Would use his service again in the future if needed.

Just want to go ahead and update my review. We have been using Eco Pestilence for the last three…read moreyears and I'm super happy with the customer service and quality of product. I think I had to make peace with the fact that when you go with a natural bug spray you are going to get a little less protection, but for me, my family's health is my priority and I can accept the trade off. We barely see any insects for the first two months after spraying, and they started to creep in slowly afterwards, after speaking to some friends who use other pest control companies this seems to be the norm. We still have issue with the earwigs which are known to be hard to get rid off. They also finally take credit card which makes paying the invoice so much easier!

Steven was great, very helpful and nice! I was very happy with my service today! would recommendread more

I work at a school and I use active pest control. I absolutely love them. We used to use a…read moredifferent company and they were so unreliable and wouldn't even communicate if they were gonna be a no-show but with active pest control I have never had an issue. They have excellent customer service and Edward is the best. He is kind, very detailed oriented, and explains the whole process and answers every single question that we may have. We appreciate him so much.

We had evidence of rats in the attic so I contacted Walnut Valley Pest Control and John arrived…read morewithin a day. I paid the quoted price and John went to work. He showed up as promised with shoe covers and set traps, blocked all possible rat entrance points and checked everything weekly. John is very polite and knowledgeable. He came out every week to check and work to ensure that our rat problem was solved. He even made an extra visit beyond what was promised in the contract just to make sure the job was done. I wholeheartedly recommend John and Walnut Valley for any pest control needs. Thank you.

Walnut Valley Pest Control has been very professional in helping with my pest issues. They were…read moreable to find out that the raccoons were living in my front porch pillars and was the source of my flea problems. Too bad they don't handle raccoons anymore. They also charge a fair price compared to other companies.

Requested information, never responded, never emailed. No help, went with another company that was…read moreprompt in response.

We live on a hill and we had problems with holes around our yard and hill…read more They stated it was gophers and ground squirrels charged us 1200 for a month of service. (Something they set the term on, not us). They stated that if it it wasn't resolved, they would finish the job with extra services. After their first visit, I wanted a refund. He literally poked some holes to poison ONE area of my massive hill and laid 3 black traps I could've bought on Amazon. After a month, we got more holes and now, rabbits (not that that's their fault). Their excuse is that it's not gophers and ground squirrels that are creating these new holes, it's moles. They are adamant that they killed off all the ground squirrels and gophers (when I clearly see the squirrels leave my hill all the time). They said we had a few gophers but maybe hundreds of ground squirrels on their first visit. I highly doubt they cleaned up anything near that number. Plus I bought a trap on Amazon and I'm literally catching rabbits and ground squirrels every other day the first 10 days I had that trap. I look online and everyone says the gopher traps are the best ways to get rid of them, but they set them up and it never got triggered. They blamed our sprinklers (saying it the dirt was too dry) so we spent over 2k getting new sprinklers all around our yard and we still have new holes. They won't refund the money, but are still coming to "treat" our yard when we are still getting holes, EVERYWHERE. And they even admitted they didn't do an area because they thought our kids played there (it's literally a hill with NO fencing or barrier, why would my 1 and 3 year old ever be in that area). And they keep giving us excuses that our yard is big and it's just really hard to control a big area. But our yard didn't get bigger since they first quoted us. Why and how is that a reason? So they still won't refund, they said they would come back to treat it again, yet never came back since the last time I spoke to them over 10 days ago. They say they understand my frustration, they say it's not gophers and ground squirrels, but moles and because they are harmless, they didn't bother treating it?!?! I don't care what is causing the holes, I literally asked them to get rid of whatever it is causing it. Is it my fault that they can't tell the diagnose and treat properly? All I can say is, it's been over 2 months, we are out over $1000 bucks and problem isn't solved. We are currently doing some concrete construction and I think they will get them to scurry away due to the noise than this company's "EXPERT" services. Don't use them. They just want your money, they don't guarantee anything. What I thought was a guarantee was a warranty and the difference is, they just keep coming to your yard but nothing changes.

Very responsive with communication. Overall, a great business that highly values professionalism…read moreand punctuality, would confidently recommend!

The service was really hit or miss. The first time I used them, (which I paid a lot) I had a…read morewarranty and someone was able to come and check periodically but nobody ever did. I understand staff changes but I didn't have time or energy to micromanage that process and as a result I had to pay more to use them due to rats returning, it didn't seem to have fixed the problem since I'm having an issue again. The second time I used them, they were more diligent with the scheduling but I still had to remind them at least once to refill the bait boxes or check on them. I will not be using them again.

We've been using this pest control company since we moved into our home in August 2025, and I…read morehonestly can't say enough good things about them. They've always been reliable, professional, and incredibly responsive. If I text with a question, they text back. There was one time I was accidentally charged, and they refunded it immediately without any hassle. The owner has always been kind and easy to work with, and every technician we've had has been respectful and professional. One thing that really stood out to me recently was when we got a new puppy. A technician accidentally left our gate open, but instead of ignoring it, he personally texted me to apologize and took full responsibility. That kind of accountability says a lot about the people they hire and the culture they've built. As for the actual pest control--they do a great job. We rarely see spiders or bugs throughout the year. When summer rolls around and the ants start showing up, they come out and handle it quickly. If the ants get especially bad, they'll even come back for an extra service. Honestly, our biggest ant problem comes from neighboring properties, so that's not something any company can completely control, but they do everything they can to keep it under control. I get pest control companies knocking on my door all the time trying to earn my business, and I never even consider switching. Good customer service is hard to find these days, and this team consistently delivers it. Highly recommend.

Caleb was great. He coordinated my treatment with 4 other neighbors so our whole unit could be…read moresprayed for ANTS!! He gave us an amazing price, which we all appreciated as seniors.He was so polite, friendly and and professional. I would highly recommend Caleb. It's only been one day, so not sure if the ants are really gone, but he said he will come out again if we see any ants after one week. Guarantee is good for 30 days. Thanks Caleb and God bless your day.

I had my AC wiring outdoors chewed up by rats. Was told to call an Exterminator for an evaluation…read moreto see if rats are in my attic. I quickly called the nearest family owned company. Simon came down as soon as possible. He was professional, punctual, and informative. He evaluated my attic...no rats. Thank you Simon. I can sleep at ease now.

Every 5 years, it seems I have had to come back to Yelp for Exterminator/Termite recommendations…read more This time around, I went through several recommendations and landed on Bug Baron. Normally, I like to be present for inspections, but because it didn't work out this time, my wife was there. After several estimates, she settled on Bug Baron for their clear explanation of the treatment, professionalism, and willingness to get their hands dirty and be thorough in locating termite activity. I had The Termite Guy come out since they did the last service over 5 years ago, and they were not as thorough. Not to mention, they focused more on selling me on the company, yet were not willing to do anything that would give me the impression they had identified the issue, so I went with Bug Baron. Simon, my point of contact, is a pro. He was always responsive, willing to answer my questions, and patient in dealing with my schedule. Given that I had received so many estimates, he price matched what i had been quoted. Further adding to the value of them vs the other guys, his warranty was for 5 years, while the others were either 1 or 3 years, and if you wanted a 3-year, you had to pay a pretty penny. Overall, great company, great communication with Simon, great value for the scope of work, and very interested in addressing my issues without pushing to sell me on something I may not need. Highly recommend Simon and Bug Baron!

Freaked out when I thought we had termites flying around the house. I sent a photo to OC Bug…read moreCompany looking to get an inspection, and Jason responded to let me know that they're just flying ants. I'm relieved and I appreciated that he was up front about it. I'll absolutely be calling OC Bug Company when we do need termite control.

Jason did a very thorough termite inspection of our property and was knowledgeable and…read moreprofessional. He gave us his recommended plan and patiently walked us through it all. His bid was competitive and he worked with us on timing. Very good communication at every stage.