old guy at the service desk should be proud to be trans gender as he passes really well, but…read moreotherwise he is unknowledgeable on motorcycles and very defensive. Never got any help and he was very rude. Seems to be the sentiment from other reviews related to servicing.

Great motorcycle shop! For parts & service!…read more The owners are friendly & honest & experienced! I have total trust in the mechanics working on my bikes! I have had my Harley in for inspection & maintenance, & also street tires installed, and the mechanics are pros! I used to be a mechanic & worked on all my own stuff. But, health trouble has made that tuff to do. After trying a few other shops, I was glad to find Sherwood Motorcycle! I'm totally confident in letting the folks at Sherwood Motorcycle do the wrench pulling for me!! And the lady at the parts counter & her staff are knowledgeable, friendly & fun to talk to! They have an amazing inventory, especially for off road machines, but also some street bike stuff, helmets, gloves etc, and I'm sure there's more parts and accessories, you just may have to ask! I am not an employee, or relative & did not know the folks until I came to the shop/store. I have been a customer since the Summer of 2015. I could soon tell that this place was just the small town atmosphere parts & repair place that seems to be uncommon these days, which is fantastic!! You can't please everyone, and haters gonna hate, what can you do? But if you want professional work, from knowledgeable mechanics & parts people, who remember your name, with very fair pricing, Check out Sherwood Motorcycle!! Thank you...

Great,helpful and super friendly staff! Wonderful Establishment. Not only a Harley Davison's…read more Motorcycle Dealer but also has Motorcycle Rentals,Repairs,Merchandise and a bar!!

From the owner: "Used Harley Davidson motorcycles in-stock at your local Edmonton motorcycle dealership. Parts and…read moreservice with same day tire installs available. Don't got a bike, but want to ride? Rent a motorbike with us for the upcoming 2023 summer road trip season"

Service is second to none!! Everyone is friendly and helpful. Will not hesitate to return. Highly…read morerecommended!!

The staff have to be one of the best, they take a big interest in what you ride, "parts" if they…read moredon't have it they waste no time getting it for you, there advice on repairs have always been spot on

Charged me $170 to put new motorcycle tires on my rims, which I had also bought from them. needed…read morenew tires to pass out of province inspection. a couple of days later I picked up my wheels, put them back on my bike and I trailered it to the other side of the city. inspection place calls me and tells me my front tire was installed backwards and needs to be corrected before the bike would pass inspection. They offered to do it for $45, and instead of going 45 minutes across the city 3 times to grab my wheel to bring back to Alberta cycle and then return it, I thought it was the reasonable thing to do. Now, I go into Alberta cycle to explain the situation hoping to get my $45 refunded and was told "no. You should have brought the tire back for us to do it here." I had the paperwork from the OOP inspection to prove it and also the receipts from when they put my tires on the same week. Not fair that they expected me to waste 2 hours of my time for their mistake.

Replaced a front tire for me on a bike that I don't ride very often…read more Long story short noticed a couple of riding seasons later that it had been mounted backwards. Gave them a call............no recourse!

Over the past couple years we have now bought 3 KTM's from Riverside. Their prices on bikes are…read morethe lowest in Alberta, they have a HUGE selection of gear and accessories and the staff is beyond helpful! Every person who walks past smiles and asks if you would like a hand with anything. They are very knowledgeable and if they don't know the answer to your question they will work to find it. They value their customers and ensure you feel it. I do not have one negative thing to say about Riverside, they will always be my first choice for my motor sports needs!

I would go to the original place where I'd spent thousands on a brand new bike only to get…read moreheadache, after headache, after headache, through widespread indifference and utter incompetence. This place could not be bothered order in a small part I needed because it was on "back-order" and they told me to order it myself. ??! That was the final straw, never again. Riverside was well out of my way but thought I'd give them a shot, I called them immediately after being brushed off by the other place and I gotta say their solid service has been immediate and consistent every time Ive been in and over the phone as well. Guess what? They ordered this 'back-ordered" part in for me right away, I didnt even have to ask. 1 week later I get the call. Magic. THIS is how customer service is done. Very pleased. My new dealer.

Took my quad to them to get it running. It's a hisun and none of the dealers in the Edmonton area…read moreknew how to repair it. It's a 2012. Amazing job they had it going in 5 hrs. Highly recommend taking anything to them. They kept me up to date throughout the day so I knew how things were going. Pat

So impressed with this business! I had gone to a nearby…read moree-bike store and told I would need to replace the battery on my e-bike for $700. Got the same info on an online chat with the bike manufacturer. I decided to check Gateway for a third opinion. Tim was so helpful putting my battery on a tester and determined there was still 18% power left and suggested they try to "wake it up". Well it worked and was only charged $50! That's a huge savings and I really appreciate Tim's knowledge and the great service I received there.

I first contacted Echo Cycle two years ago when I was looking at buying my 2012 Vulcan Classic LT…read more I wanted to find out if I was paying a fair price. Spoke to Brad, who was very knowledgeable about the brand and assured me I was getting a good deal on it, and then invited me down to talk to him if I had any questions or if I wanted to check out a new one. After I bought it, I brought it to Echo to have it checked out and serviced. All of the staff were friendly and knowledgeable and the service department got me in and out in no time and the level of service was excellent. Have been back for all my service requirements and the level never faltered. Sad to see the owners are retiring and the store is changing. Will still be back for service.

Well I just love when I walk in and you can see I don't know what I'm looking for or I don't know…read morewhere it is And all the employees are standing around chatting with other employees looking my way briefly but not one of them asking if I need help Well that was an easy choice of turning around and walking out the door Make your way to riverside in St. Albert I was blown away by the service! They got my Money for a new dirtbike

Polaris snow check purchase went better than expected, I'm a tough negotiator or fairly some might…read moreeven say over demanding. Salesman and Manager, were straight up with me on pricing, tax and setup fees. Happy with the new 2024 9R Purchase and a few extras. Now if they could only get us all a little more snow;

Service manager treats you like an idiot. Will not return. Horrible customer service. I'll drive…read morethe extra 40 min to Acheson.

I have bought 6 motorcycles from this dealer and they are always a pleasure to deal with. Richard…read moreis my go to guy and always treats us well. I would always recommend them to anyone who is in the market for a bike.

Major changes - ownership takeover/buyout, service manager fired, a bunch of their journeyman techs…read moreleft - a few lawsuits towards the business from the service manager and techs. the last remaining journeyman tech got stuck as the service manager, whom has no experience in management. they have more apprentices and service advisors than journeymen techs. this department is struggling with little hope. Id look elsewhere for service

Bought a seadoo from them. Davis was awesome. So knowledgeable, spent the time to answer our…read morequestions (it was a family thing so we had 5 people there all asking questions etc). Unfortunately their stock in store was limited, but that's bombardier/COVID's fault (there's very limited stock anywhere in town, they just can't make enough for demand right now). We have considered a second seadoo, but Martins didn't have stock available. If they get more in, we would definitely go back to Martins before anywhere else. Also, they have serviced our boat for a number of years and nothing but good things to say there too. Their customer service can't be beat!

Horrible first experience with their service department on my wife Spyder…read more I have gotten good service and good value (not cheap) on all of my motorcycle service from dealers. Multiple Harley dealers Suzuki dealer Honda dealer But when the service guy at Martin motor sports looked me straight in the eye and Intentionally lied to me after sitting at his desk trying to look invisible while I dealt with someone else, they blew their chance. A part that cost $15 at Harley costs $70 at Martin and was NOT what I asked to be installed. He hand wrote notes on the signed order and claimed they were there when i signed it. And then just to really bug me, they returned the spyder set to MPH and the clock at a random number. I will be using independent service shops from now on and if i need warranty work will take it all the way to Calgary if need be to avoid Martin motor sports with their very suspect moral standards.