Great dealership to deal with. Everyone is so helpful and knowledgeable. Not pushy at all. Will go…read morefar to find the car you want. Great family dealership!

A friend recommended Chignoli to me to sell a car that my wife and I inherited. I had a price in…read moremind and That's what we received. since we were there we looked around at some cars on the lot. we had an idea of what we were looking for and ended up test driving and buying a car. I'm 61 years old and never had a better experience getting a car. We dealt with Greg and Mark and left wondering why can't more dealers be this comfortable when selling, trading, or buying a car! family business with a great reputation. Jim F

Buyer beware…read more Subject: Complaint Regarding Purchase of 2005 Jeep Dear Ride Unlimited Chicago, I am writing to express my disappointment with the recent purchase of a 2005 Jeep from your dealership. When I bought the vehicle, I was assured that there were no leaks and that the Jeep was in good condition. However, after driving it, I discovered significant issues that were not disclosed to me. While I understand that the vehicle was priced at $2,500, I believe that your company should have been honest about the actual condition of the Jeep. I would have appreciated a more transparent assessment of the vehicle's issues so that I could have made a fully informed decision. (815) 302-1453. I spoke with Anthony I hope that you will take this feedback seriously and improve your practices to ensure that future customers do not encounter the same experience. Sincerely,

The car they advertised was there. When I told them I…read morewanted to see the car they handed me the key, The car was immaculately detailed, inside and out and the engine was like new. When I told them I wanted to test drive, they copied my license and gave me a dealer plate. The car ran like a Champ and had a set of new 19" Michelins on it and new front brakes! All the options worked. There was no pressure of any kind. Their website says they don't negotiate prices, which i hadn't seen, so was kind of surprised when it was pointed out to me and they wouldn't negotiate, but still a good value for me all things considered. I bought the car and they transferred title and issued new plates on the spot and installed them. The only disappointment was that their site showed an Autocheck which indicated no accidents and 4 previous owners, but when i ran a Carfax, it showed an accident in 2014 and 5 previous owners, good information, but I still like the car. The mileage was consistent on both reports, which is good. Jason was courteous, professional and handled everything and provided us copies of everything we had signed. Do I recommend them? YES ! Dealers don't know the cars they are selling, checking it out is your responsibility and if you don't like it, don't buy it. Their facility is very nice and they are very accomodating !!

I had a flat and had to get a new tire ordered, I called around 8 am on Wednesday and was told that…read morethe tire I needed would be there around 1-2pm the same day, so I came in around then and told them the story and the guy in the service department looked at me like I had 4 heads and said they had no record of a tire being ordered. Anyways, we get the tire ordered and I left my wheel there since they told me they'd have it mounted and ready to go when it arrives and that they would give me a call as soon as it gets there. 5 days pass and I don't hear anything so I give them a call and turns out the tire is there and no one bothered to reach out. They tell me to come in and they'd get it done. I get there at 4:30pm and am told they wouldn't be able to get it done today since they close at 6. After assuring me it'd be ready to go. Overall horrible experience and will never be back at this location and I'd advise everyone else the same. Ended up taking the tire and wheel and getting it mounted and balanced at a local tire shop.

Great service. Worked with me on my needs. Gave me a a great deal on my ideal vehicle.read more

You guys did amazing. I was able to buy a new 2025 Ioniq5. My 2023 Ioniq5 was in for it's 4th…read morerecall on a battery issue in the last 18 months. John in service could see that I was frustrated. He asked if I was open to the possibility of a trade. He suggested I speak to Nick Blazen. I did. Nick did an amazing job of putting the deal together. Lauren put the icing on the cake by orchestrating a financing arrangement that gave me better warranty coverage than I had on the 2023 and with a lower monthly payment. Within 48 hours the story had totally changed!

Beware of service! They charge for tire rotation they don't do! This is the second time they have…read moresupposedly rotated the tires. Called them out this time as tires were marked to make sure they actually rotated them. Tired to show a blurry video saying the marked tires moved but no footage showing them actually physically moving back to front. Will no longer take our cars there cause they can't be trusted!

Review left on Google on 3/21/25 -- ANOTHER new car from Thomas Nissan and ANOTHER GREAT…read moreexperience dealing with them. Zachary Goss went above and beyond. Truthfully, I wasn't even looking to buy a new car. (I had a 2021 Nissan Rogue that I LOVED.). I had received an email from the dealership that had an offer very much worth considering. I had numerous texts and conversations with Zach over the course of a few days. He was professional, friendly and it was more than apparent that he cared about my wants and thoughts as a customer. He would reach out with updates even if he wasn't at the dealership but had an update regarding the potential purchase to share. I appreciated that. He was a sales person of his word which isn't always easy to come by. I will also say that I was equally impressed by Aaron Mazzoni who went over the financials and those documents with me. He explained everything in detail, and was also friendly and professional. I've both numerous cars now from Thomas Nissan and will continue to be a customer of theirs for life. HIGHLY RECOMMEND THEM! Review left in 2021 on Google after a new car purchase then as well---I truly can't say enough wonderful things about Thomas Nissan and my salesman, Jorge Nieves. He was EXCELLENT. Jorge did more than just sell me a car. He listened to me. He made sure I knew everything there was to know about my new car. I can't say enough wonderful things about him. Too, days before I purchased the car, I had been texting with him quite a bit about what I had been looking for. He was always quick to reply. I appreciated being able to communicate with him that way as it saved some time at the dealership on the day of my purchase. My husband and I would most certainly buy from Thomas Nissan and Jorge again and plan/hope to be lifelong customers of theirs. (Actually, we bought a second car from this week even.)

We just bought a brand new 2026 Nissan a month ago and water is leaking inside the tailgate. They…read morehave had my car over a week and cannot find the problem. My biggest complaint is the lack of communication from their service department. We consistently had to reach out to the service department ot figure out what was happening with my car. Each person claimed they didn't know the water was leaking inside the tailgate. I will not take my car back to this dealership for service. The service manager lacks customer service skills and never called us back. We tried to contact the director of parts and service and no returned call. Overall, very disappointed and wishing I never bought my car from Nissan.

Our sale rep Hajira Mahmood was outstanding. Pleasant, Knowledgeable, Open to offer various ways of…read morecost savings, & benefits of options to help taking care of the vehicle. Would hire her on my sales team in a heartbeat ​

An open letter to the manager:…read more I have bought my cars from you only for the last 18 yrs. I have brought in my cars to you only for service. Last fall I brought it in because something was draining my battery. Nothing discovered. I brought it back in this spring and bought a new battery because your people told me the battery needed replacement. It wasn't the battery because I kept having to recharge it. I had it towed to you telling your service man it was the solenoid on the starter that was bad. He said he would have to run a diagnostic over the weekend. Then I get the news that you want to change the starter for $1235!!!!!! And I am also told that my rear brake pads and rotors need to be replaced. I agreed for you to replace air and cabin filter. For than you charged me nearly $400 and for the diagnostic that I didn't need. $1235 to change a starter is highway robbery. I had a new Honda starter put in for $500 parts/labor total. The rear brakes were fine. I then drove to Midas to have the brakes examined. They too said they were fine. Add to all this, you wanted $800 for an oil breather filter? Your people have tried that trick repeatedly. You need to re-imburse me for that diagnostic charge. You also need to rethink your prices and definitely your scams. I just pulled off the rear wheels myself and looked at the brakes. I no longer trust your maintenance dept and will probably file with the BBB against you. How many people do you scam? Is business that bad that your maintenance group has to add on unnecessary work at exorbitant prices? I think you have lost a customer for good.

horrible parts department they did not help me at all they…read morejust kept transferring me and hanging up in my face all I wanted was help with my car that I purchased from them horrible customer service

Went to Hawk Mazda, and hour away because of the customer reviews. It is important to be to have a…read moregreat experience because buying a car can feel draining. Raul was patience, very informative and did not pressure. Pricing was fair and competitive. The quality of the vehicle made it easy...but it was the excellent customer service thru the whole process that was outstanding. I highly recommend Hawk Mazda.

Good guys and decent deals…read more I bought a car recently from Gerald and I couldn't be happier. They're in Joliet and I'm closer to Chicago, so it took me over an hour to get to them. I found the car I wanted on Autotrader first and before even driving down to look at it I had extensive conversations with Ray and Fred to work out all the details. Once we agreed on price and everything I drove down for the test drive and drove off with it. They're a small dealership so you aren't going to be amazed by some fancy office, but at least you feel like they are treating you right.

LISTEN CLOSELY! Do not buy a car from this place. My Car broke down 13 days after I got it.read more

Brett truly went above and beyond to help me get into my new Kia K4. The entire experience at World…read moreKia was smooth and stress-free. If you're looking for an affordable vehicle backed by an excellent warranty, I highly recommend them. Be sure to ask for Brett!

I rarely leave reviews, but I feel obligated to share my experience…read more I purchased a vehicle from this dealership July 2025 and later discovered in August it was sold to me with incorrect tires and a battery degradation issue that should have been addressed before the sale. Once the paperwork was signed, the level of customer service changed drastically. It tools 5 months to get a them to assist after showing up at the dealership and basically refusing to leave until I was assured and they took 6 hours The sales manager, Josh, was extremely rude and dismissive when I brought my concerns forward. I felt misled during the sales process, as promises made to close the deal were not honored afterward. It became clear that once the transaction was complete, resolving the issues was no longer a priority. I also interacted with Erica (unsure of her exact role), who presented herself as being helpful and understanding. However, I did not feel that my concerns were genuinely addressed. Instead, I felt my situation was minimized while internal staff supported one another rather than working toward a fair resolution. My advice to anyone purchasing a vehicle here: Do not leave the lot if there are outstanding issues. Ensure everything is documented and completed before you drive off. Once you leave, getting follow-through may become extremely difficult. I am sharing this so others can make an informed decision. These were supposed to be brand new tires purchased December 27th and it's March 18th they are balled

Daniel Snyder was our salesman today! He went above and beyond to help us get our new car for the…read moreperfect price! He also was very handy on getting my onstar all set up in my car and the Chevrolet app on my phone. Very nice and informative salesman! I will definitely be referring anyone that is looking in purchasing a new or used car!

Vehicle still not fixed right after 2 months. Don't call you back for nothing. They tell you they…read morewill and never does. No follow ups or nothing. Don't recommend