I don't think they deserve even one star. Terrible service. I dropped my truck off for service, and nobody ever called me back with a status update. Despite many attempts to reach them, all I got was, "Somebody will call you back." This went on for a week. There was no accountability, no professional courtesy, and no customer service. I will NEVER go back there!!! read more

I liked that I received email for a free maintenance visit after just purchasing car- it makes you want to come back. I got an oil change but my main reason was engine issues. Service was sub par on my visit. Person was professional on phone appointment, but I had a $300 diagnostic that was worthless because engine light was not on. Car is approx 3 years old- I just bought in December from you and I explained that when I purchased car you could not even tell engine was on it was so quiet-Now there is a clicking noise and engine is VERY loud- there is also some inconsistent sputtering. I was told at pick up that nothing could be determined because diagnostic did not show anything- I could not speak to a mechanic and was essentially dismissed- I was only told if I wanted to leave it overnight to start cold but that is not the only issue-again I was not directed to a mechanic and my concerns about the vehicle were not addressed read more

We put a deposit down on a truck Monday 12/22 only to be told afterward that the truck would not be available for almost 3 weeks. Prior to taking our money the salesman never mentioned that the truck was not actually available or would take 3 weeks to obtain. We immediately asked for our deposit to be returned and it has been 5 days. No response from the dealership and when we call we just get the runaround and sent to voicemail. We still do not have our deposit back. I would NEVER deal with this dealership again. I'd give 0 stars if I could. read more

Has no problem violating advertising practices set forth by NY attorney general. Put a 2016 jeep rubicon up for $23,595 on their website and then after I put in a credit in switched the price to $26,995 Proceeds to tell me can only buy it at their now higher price See pictures and matching vin Be careful Bait and switch. Avoid Tried reaching out twice to see if they wanted to remedy and they have no interest in doing such read more

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If I could give zero stars I would. Service department is incompetent and a nightmare to deal with. Had a terrible experience when they replaced my transmission a few years ago and like an idiot I decided to give them another chance but unfortunately it's more of the same. They are not communicative, and don't give a single damn about their customers. Avoid this place at all costs read more

Three years now and nothing I have done will stop their marketing to my devices. I will NEVER do business with this company. Customer service and response to issues unresolved and yet they continue to think I'll respond to their marketing?? Absolutely not! read more

I recently purchased a brand new Chevy Trax which I love but have issues with the dishonesty that I encountered with the sales and finance people I dealt with. I was talked into a GM Rewards card that supposedly had 0% financing for 6 months for new applicants. I put my downpayment on it and then received a bill from Barclays who underwrites the card who put a finance charge on it. I was also told that Eagle would forgo their credit card processing fee if I charged the downpayment on the card. This fee appeared on my credit card statement as well. I had to spend 45 minutes on the phone getting them to honor the 0% deal. Told them I would transfer the outstanding amount to another card and then close their card. The other thing that happened was I originally wanted a black Trax which I tried to process the transaction for but couldn't because my insurance company wasn't open on the weekend and couldn't get new insurance cards. Told Mike the salesman I would be back in a few days to complete the transaction. I was told when I went to finish the deal, that the car I selected had a faulty turbo in it and had to be repaired. They then offered me a green Trax which I took. The car sells very well and suspect my original car was sold and that they gambled on me buying the available green one. Their finance department tried to add an extended warranty to the itemized bill without my approval which I thought was very shady. I'm happy with the car but will never have a sense of trust when I go back to have the car serviced. read more

I don't recommend this dealership. An oil change with tire rotation was 1 price now it is 2 separate prices. This service used to run roughly $87 now Roughly $150 - 1 year apart with a $67 unjustified increase. (I have the receipts to prove it) New owners are ruining this dealership. Also if you are a female make sure you read and know what your manual says for the mfg recommended service for your vehicle. They will try to up-sell you overpriced unnecessary services that they "recommend". read more

Wish I could have left zero stars. By far the worst dealership experience I have ever had. Brought one of my HVAC service trucks in for service. Truck was repaired on Monday, and I discussed with dealership I would not pick up vehicle until Wednesday morning. They repaired truck, left unlocked in their yard and truck had approx. 4k tools stolen. Their security cameras were "facing the sky" conveniently and not working. Dealer response: Go through my insurance after multiple calls, emails and generally making things difficult to contact them. Worst dealership experience I have ever had. Do yourself a favor and avoid this place. read more

Should have read reviews on these guys. Bad news. After working with sales rep for three days, I agree to their asking price. When they wrote up deal they added another $900 to price! I walked away and the next day they increased the listing price by $1000! They are the perfect example of what gives car dealerships a bad reputation! Buyer beware! read more

If I could give them 0 stars I would. Biggest scammers on Long Island by far! Do not go to this dealer. I was warned by multiple people and I thought I would give them a shot. Boy was I wrong You would think during this pandemic they would try to help their customers and not try to take advantage of them. Went today to look at a 2021 Silverado. The online price showed $49,500. Right away they pull the how much do you want to pay a month crap and would not reveal the price of the truck. Finally after asking multiple times the manager comes over and tells me the truck is $51,500. $2000 over sticker. And the reason is demand. So they want to rape their customers? They are greedy and unprofessional. I had already ordered the truck from Buzz Chew in southhampton but was trying to avoid the 3 month wait. The manager basically told me to go "F"myself and he's selling cars so he doesn't care. Way to build a great relationship with what could be life long customers. For all of those out there looking for a Chevrolet. Go to buzz chew. It will be worth your while. You will not get scammed and treated this way. read more

Not trustworthy ! John- from the service department, is not honest- even though he's a NYS inspector. He put two new tires on the front of my daughter's Check Trax - an all wheel drive car! Has two new front tires and two old, dry rotted, tires that have over 25k miles on the rear. He claims this is okay because they are technically compatible- same diameter and the specifics are within the parameters. How can new tires be the same as tires that have over 25 k on them! I stated that he would never put his daughter in a car with a set up like this. He said don't tell me what I'd do. He's right- I don't know what he'd do. A decent man wouldn't put his daughter in a lopsided, dangerous situation, and that is not what John is. read more

Worst company to deal with if you are ordering parts. I placed an order online, almost a month ago, called 7 times and got no one and several times was told i would be called back. Sent an email which was not responded to that told them to cancel my order and now i see it is shipped. I am now trying to call to stop the shipment or get an RMA to return the part which they should pay for. Dont buy or use this place unless you want a lot of frustration. read more

Still the worst experience I have ever had at a dealership. Tools stolen from my service van. They take NO reusability or care. You have many choices of where to bring your vehicle for service. Do yourself a favor and go somewhere else! Hard to believe this place is still in business. read more

I ordered a part from Eagle Chevy online when I got the part not only was it the wrong part (from which I could clearly see at first glance) the part they shipped me was haphazardly packaged. There was also no packaging in the box to make sure that it didn't get crushed during shipping nor was there a shipping manifest incase the shipping label got ripped off. I also checked the part number on the part that they had shipped me vs the one that was on my order and it was nowhere close to correct. I called the day I got the part and left a voicemail, that was on a Friday by Monday afternoon I had not heard anything back so I left another voicemail and sent an email. By Wednesday morning I hadn't heard anything so I sent an email stating my final demand to resolve the issue before further action was taken. That in turn got me a reply and a label to ship the part back. Now I am having to do the same thing to get my money back. IN CLOSING : Do NOT buy from Eagle Chevy (GM parts Warehouse) their customer service is horrible, they have quality control issues and they are not the "Parts Experts" that they claim to be. read more

Had a company vehicle in for service they had it for 11 weeks. Not for an engine or transmission. For engine light and air conditioning service. One thing after another. Notified it was ready after 8 weeks pick it up get in vehicle engine light on. This time something with transmission sensor ?? Another two weeks picked it up today. Needs total wheel alignment and service stabletrak light comes on. I refuse to bring it back to them. Terrible customer service and repair service. read more

Bought a 2020 chevy Trax a month ago. Soon as I pulled out the lot, My tranny started clunking. Automatically took it right back. Some dork in a tie took it for a test drive and told me it just needed to learn my driving. Give it a week. So we did. 1 week later went back. Said i needed a transmission mount. OK np but part is on back order. So waited 2 weeks or so. Part came in made appointment for 7/7/23 Got asked if we could come in on 10th instead bc they were swamped. We said sure. So my car has been sitting there almost a week. Nothing got done told twice wrong part got delivered. Then I find out my svc coordinator QUIT. NO ONE CALLS U ND COMMUNICATES. All they do is Lie!! Now I'm being promised it will be fixed and ready tomorrow. ASS HATS!! how are u gonna sell someone a new car with a fkd up transmission mount?? GO ELSEWHERE!! read more

Bar none, the worst buying experience ever. Unresponsive, underhanded, uncaring. Fire everyone in sales, except receptionist and Mike. Service is the only good thing at the dealership. read more

I came in here thinking it would be a nightmare because buying cars isn't my thing. Steve Reilly took his time, no pressure and answered every question I had with looking for a car. He gave a aurora about him that he wants to sell a car but only if it helps my needs. It was nice to have someone that cared more about me then about making a sale. Ask for him if you go there read more

Unethical !!! Gave options to repair oil burning Ecotec motor, removed the only option that made sense after putting me through oil consumption tests. Not surprised based on all the one star ratings, bought a Colorado before Equinox problem surfaced, they and the GMC corporation failed me big time. Hope I can convince everyone I know and work with to avoid Eagle and GMC. read more

Waited for 3 hours only to have my tires incorrectly replaced. John at the front desk was very rude, continuing to talk over me when I tried to ask questions. When my father was confused about the issues Eagle Chevy found with my car, John raised his voice immediately and was condescending and I basically watched him attempt to gaslight my father, claiming there "were no issues with the car" even though we were staring at a $1000+ bill. Worst customer service I have ever experienced, never coming back. read more

I have owned Chevys for over 20 years. Once my lease is up I will not purchase one again. I have a 2016 suv that is always maintained through Eagles service department. I went to trade it in hoping to get at least 15,000 for it as I still owe more. The used car mechanic came back and offered me half and said my tranny was going!! I have always serviced my car there. I told him in 4 years you have never seen a problem! I am beyond disgusted. I will never use Eagles service department or purchase another vehicle through them. read more

I placed a deposit with Eagle Chevrolet located in Riverhead, NY to be placed on a waiting list for a Corvette in October 2019. The agreement was the car will be sold at MSRP and I would be notified a month prior to my list number coming up to get the final details together to place the order. I called the salesman randomly over the following years to get status updates and was always told why there was a delay on the car but the pricing never changed. I finally got the call to place an order during the fall of 2021 BUT I was told I had to pay $10,000 and order the car immediately that same day. They tried to extort $10,000 from me and placed pressure to place the order that same day or lose my list postion! That $10,000 premium was a violation of our agreement that I had in place for over 1 1/2 years. The salesman blamed ownership/management for the sudden reversal of the agreement. I did NOT place the order and got my deposit refunded soon afterwards. Eagle Chevrolet is a disgrace, I would NOT order anything from them and have shared my experience with my friends, family and union co-workers. This is no way to run a dealership and to treat customers, especially after waiting 1 1/2 years to get a vehicle. read more

Purchased a used car, traded in my old one at the Riverhead location (Long Island). The sales person was professional, upon leaving with the new car, I asked for the second car key as agreed. The sales person could not find a second pair. I went back 5 times in person to attempt to receive the second pair of keys, finally had to go to an authorized dealer to copy the key. Upon cancelling the extended warranty 24 hours after purchase, I am still waiting my check 7 months after purchase. Beware prior to signing any agreements with this dealership. read more

The easiest car I ever bought the sales girl Christie Fay was top notch as well as lol the staff there highly recommend.

I bought 2 items from their website GM parts warehouse i still waiting for my delivery i try to call them but every time I call nobody answer the phone i send an email I haven't get an answer yet I STILL WAITING FOR MY DELIVERY read more

Eagle Chevrolet of Riverhead - My order that still in process since june 5 - Car Dealers Near Me - Riverhead, New York

Bar none, one of the most hassle free, no stress experiences I've ever had buying a new vehicle. My salesman Mike Roperti was excellent! Friendly, knowledgeable and courteous, top notch! He made sure i got the best price possible on my new truck, best price possible on my trade in, and had the best buying experience possible. Everyone i dealt with made me feel like part of the Eagle Chevrolet family the moment i walked in the door. I highly recommend Eagle Chevrolet! read more

Apparently the review I left of their long wait times was marked as "fuuny" by Eagle Chevy... good to know how they handle a negative review....no wonder ....so at this time I will reiterate just how LOUSY their customer service REALLY is! Take your Chevy over to 112 they have GREAT CUSTOMER SERVICE and keep thier appointment times with a customer when you have to actually get on with your day and do not have 3hrs to hang out waiting for a simple oil change and tire rotation. read more

Hello buyers, start right off the bat!!! First of all we love our new car. Second was a bunch of B.S. when it was time to pick up the car, when the dealership called and said you can pick up the car, I said wait a min you never told me me payment, told me the payment and it was correct, now the crap start's, go into the F&I guy tells me my payment and it was a 100.00 over our agreement, third our sales lady Kate made promise's that she never kept, all I asked for was a spare key, she said no problem. First two weeks nothing! Text again and she says I'll get right on it, nothing!!! Then again two weeks ago same thing...well I knew I was screwed over just like I was with the F and I guy, Nothing but all lies start to finish but I do love my car don't buy from them tell your friends and Neighbors thanks for reading read more

I Bought a Volvo some years ago from this place. That's the good news. I try not to go there because they are horrible at everything else. A nail in a tire: 2 hrs. Letters fell off & the ones they glued back on fell off. I paid for a replacement fob key & they lost the order but had my money for weeks. Then I went to get the key programmed w the car and they ordered the wrong key! 5 hrs wasted. When I called the Counter guy put the phone down for 15 minutes and I could hear everything in the office. He forgot. They get one star for selling clean cars I guess. read more

This is a long review. I apologize. It's been a long process. I assure you, one star is too high of a rating. Also a side note, apparently GM Parts Warehouse is Eagle Cheverolet. 1. Ordered parts online 7/2 - Order status never changed. 2. Called to check status on 7/05 - No one available from "Online parts Dept." So I left an online inquiry from the website contact information. - No response from the company. 3. Called back again 7/10 @ 8:26am and 10:51am just to get the same response that no one from the "Online Parts Dept." was available. Left messages from phone and again online - No Response again. 4. Called again 7/13 - Order status still hasn't changed and I tried calling at 1:33pm. Same response - No one from the Online parts department was available. So this time I asked for a manager.... Well, he wasn't available either. Sent an online request for information again with no response. 5. Called again on 7/16 (11:27am) and FINALLY reached an Online parts Dept. employee - and this time all I wanted to do was cancel the order. So the Gentleman on the phone helped me cancel the order - or so he said. I was told that he couldn't process the order, so I couldn't get a confirmation number or case number that the order was cancelled. I was told his manager had to put that information in and he wasn't authorized. So I asked for a phone number and manager name to call back if this didn't work out. 6. By the time I got home from work on 7/16 (4:30pm) the order had processed and was being sent - AFTER I CANCELLED THE ORDER!!!!! 7. I am extremely unhappy at this point. Called back several times and asked for the manager or supervisor only to be told that there is no one available. So they took my irate messages - and apparently did nothing with them. 8. Still haven't heard from them after I've filed for fraudulent charges from my bank and cancelled my card. Needless to say, One star rating is too much for this place. read more

Brought my 2013 sliverado in for some warranty work, service dept. performed what was necessary and answered any questions I had. No disappointments . I Would return for future service. read more

Great sales and service... highly recommend! Bought from Eagle chevy and Eagle Volvo, and Eagle Kia. Honest, good prices, not too pushy, great follow up. Will continue to purchase from this dealership. read more

I went to purchase one of their new cars, yet bought a pre owned car as it fit my needs. They have several makes of cars so I could see variety. The sales people didn't try to sell any car unless I was interested it. They were supportive and informative. This was the first I heard of the impact of the chip shortage. The process was easy and smooth. The service people helped me too. No misadventures because of lingo. They understood what I needed. Likewise for the sales lady, and finance/back-office people. read more

Worst experience. Rude and uninterested. I asked specifically what the payment and what the amount down for taxes and upfront money. We got the payment and down payments broken down. The sales manager said I'm gonna do better and comes back with $20 per month higher payment and 1500 more down. when I questioned chris, the sales person he started arguing with me. The sales manager said "you fight it out with Chris but I'm right". So unprofessional. read more

I wanted to say that that theservice dept is wonderful, jenn who always helps us always gets us in quickly and always makes sure that is done in a timely manner. They always make sure the car is as clean as we left it. She's always a pleasure and so friendly! Great job! read more

The service staff is friendly and very professional. They always have a smile and are very courteous when dealing with their clients. The wait for my service was very minimal and they were prompt in notifying me when the service was complete. The waiting room is welcoming and comfortable. The sales staff is fantastic. This is the 5th car I have bought through this dealership. I have always been treated with respect and they have always made me feel like a valued customer. I wouldn't go anywhere else. read more

I have a car from Element Fleet that has been in the lot since the beginning of March. I started calling Eagle Chevrolet the end of May and after a week finally got in contact with a Nick how runs the Fleet program. He said he has all the fleet vehicles here and confirmed my Blue Malibu with Vin number. He says he doesn't have the Keys or book. Going now over two weeks and has not found my keys. Says he will keep looking. How long should I wait??? I will never ever buy a car or refer anyone to go to Eagle Chevy. Lack of calls. Always me calling them asking what's going on. Very Frustrated. read more

Eagle Chevrolet had two corvettes advertised, i made a trip of 45 miles to review and was told they would not allow anyone to test drive the vehicles. I am almost 50 years old and the salesman Don reiterated they were not allow any potential customers to drive the vehicles. Good luck in your sales!!! read more

I went into Eagle Chevrolet and was completely satisfied with the service that Mike Roperti provided. I walked out with an amazing car and a wonderful experience. I will never go anywhere else. Thank you Eagle Chevrolet and Mike! read more